Terms of Service
20191201_rev01 · COMPARED WITH 20081201_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE
Full text changes — 20081201_rev01 to 20191201_rev01
| 1 | ### The gist: | |
| 1 | ## The Gist | |
| 2 | 2 | |
| 3 | We (the [folks at Automattic](http://automattic.com/about/)) run a service called [WordPress.com](http://wordpress.com/) and would **love** for you to use it. Our basic service is free, and we offer paid upgrades for advanced features such as domain hosting and extra storage. Our service is designed to give you as much control and ownership over what goes on your blog as possible and encourage you to express yourself freely. However, be responsible in what you blog. In particular, make sure that none of the prohibited items listed below appear on your blog or get linked to from your blog (things like spam, viruses, or hate content). | |
| 3 | We (the [folks at Automattic](http://automattic.com/about/)) are on a mission to make the web a better place. We hope you love our products and services - from website publishing tools to ecommerce solutions to security backup systems to management tools for global companies to the next great idea that we haven't even thought of yet - as much as we love creating them. | |
| 4 | 4 | |
| 5 | You can check [our page on types of blogs](http://wordpress.com/types-of-blogs/) to get a sense of the types of sites that are welcome on our service (or not!). If you find a WordPress.com blog that you believe violates our terms of service, please [check our complaints page](http://wordpress.com/complaints/). | |
| 5 | These Terms of Service ("Terms") describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and reach out to us if you have any questions. | |
| 6 | 6 | |
| 7 | (Note, we've decided to make the below Terms of Service available under a **Creative Commons Sharealike** license, which means you're more than welcome to steal it and repurpose it for your own use, just make sure to replace references to us with ones to you, and if you want we'd appreciate a link to WordPress.com somewhere on your site. We spent a lot of money and time on the below, and other people shouldn't need to do the same.) | |
| 7 | We've decided to make these Terms available under a [Creative Commons Sharealike](https://creativecommons.org/licenses/by-sa/4.0/) license. You can grab a copy of these Terms and other legal documents on [Github](https://github.com/Automattic/legalmattic). You're more than welcome to copy them, adapt them, and repurpose them for your own use. Just make sure to revise the language so that your Terms reflect your actual practices. Also, if you do use these Terms, we'd appreciate a credit and link to Automattic somewhere on your website. | |
| 8 | 8 | |
| 9 | ### Terms of Service: | |
| 9 | ## Terms of Service | |
| 10 | 10 | |
| 11 | The following terms and conditions govern all use of the WordPress.com website and all content, services and products available at or through the website, including, but not limited to, the WordPress.com VIP hosting service ("VIP Service"), (taken together, the Website). The Website is owned and operated by Automattic, Inc. ("Automattic"). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, [Automattic's Privacy Policy](http://automattic.com/privacy/)) and procedures that may be published from time to time on this Site by Automattic (collectively, the "Agreement"). | |
| 11 | These Terms govern your access to and use of WordPress.com, Jetpack.com, VaultPress.com, and Happy.Tools, as well as all content and Automattic products and services (for example, ecommerce services as outlined below in Section 7e) available at or through these websites (collectively, "Services"). | |
| 12 | 12 | |
| 13 | Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Automattic, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old. | |
| 13 | These Terms also govern visitors' access to and use of any websites that use our Services, such as websites hosted on WordPress.com that are operated by our users. | |
| 14 | 14 | |
| 15 | 1. **Your WordPress.com Account and Site.** If you create a blog on the Website, you are responsible for maintaining the security of your account and blog, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the blog. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Automattic may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Automattic liability. You must immediately notify Automattic of any unauthorized uses of your blog, your account or any other breaches of security. Automattic will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions. | |
| 16 | 2. **Responsibility of Contributors.** If you operate a blog, comment on a blog, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, "Content"), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that: | |
| 15 | For some of Automattic's other products and services, such as WooCommerce, Akismet, Crowdsignal, and WordPress.com VIP, additional Terms of Service may apply and will be posted on the websites for those products and services. | |
| 17 | 16 | |
| 18 | - the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party; | |
| 19 | - if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content; | |
| 20 | - you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms; | |
| 21 | - the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content; | |
| 22 | - the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing); | |
| 23 | - the Content is not libelous or defamatory ([more info on what that means](http://www.eff.org/bloggers/lg/faq-defamation.php)), does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party; | |
| 24 | - your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods; | |
| 25 | - your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog's URL or name is not the name of a person other than yourself or company other than your own; and | |
| 26 | - you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Automattic or otherwise. | |
| 17 | Our Services are offered subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, [Automattic's Privacy Policy](https://automattic.com/privacy/)), and procedures that may be published from time to time by Automattic (collectively, the "Agreement"). You agree that we may automatically upgrade our Services, and the Agreement will apply to any upgrades. | |
| 27 | 18 | |
| 28 | By submitting Content to Automattic for inclusion on your Website, you grant Automattic a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, Automattic will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable. | |
| 19 | Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Agreement. If you do not agree to all the terms of the Agreement, then you may not access or use our Services. | |
| 29 | 20 | |
| 30 | Without limiting any of those representations or warranties, Automattic has the right (though not the obligation) to, in Automattic's sole discretion (i) refuse or remove any content that, in Automattic's reasonable opinion, violates any Automattic policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Automattic's sole discretion. Automattic will have no obligation to provide a refund of any amounts previously paid. | |
| 21 | ## 1\. Who's Who | |
| 31 | 22 | |
| 32 | 3. **Fees and Payment.** Optional premium paid services such as extra storage, domain purchases or VIP hosting are available on the Website. By selecting a premium service you agree to pay Automattic the monthly or annual subscription fees indicated for that service (the payment terms for VIP hosting are described below). Payments will be charged on the day you sign up for a premium service and will cover the use of that service for a monthly or annual period as indicated. Premium service fees are not refundable. | |
| 33 | 4. **VIP Services.** | |
| 34 | - **Fees; Payment.** By signing up for a VIP Services account you agree to pay Automattic the setup fees and monthly hosting fees indicated at [http://wordpress.com/vip-hosting/](http://wordpress.com/vip-hosting/) in exchange for the services listed at [http://wordpress.com/vip-hosting/](http://wordpress.com/vip-hosting/). Applicable fees will be invoiced starting from the day your VIP Services are established and in advance of using such services. Automattic reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. VIP Services can be canceled by you at anytime on 30 days written notice to Automattic. | |
| 35 | - **Support.** VIP Services include access to priority email support. "Email support" means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Automattic to respond within one business day) concerning the use of the VIP Services. "Priority" means that support for VIP Services customers takes priority over support for users of the standard, free WordPress.com blogging services. All VIP Services support will be provided in accordance with Automattic standard VIP Services practices, procedures and policies. | |
| 36 | 5. **Responsibility of Website Visitors.** Automattic has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material's content, use or effects. By operating the Website, Automattic does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Automattic disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted. | |
| 37 | 6. **Content Posted on Other Websites.** We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which WordPress.com links, and that link to WordPress.com. Automattic does not have any control over those non-WordPress websites and webpages, and is not responsible for their contents or their use. By linking to a non-WordPress website or webpage, Automattic does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Automattic disclaims any responsibility for any harm resulting from your use of non-WordPress websites and webpages. | |
| 38 | 7. **Copyright Infringement and DMCA Policy.** As Automattic asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by WordPress.com violates your copyright, you are encouraged to notify Automattic in accordance with [Automattic's Digital Millennium Copyright Act ("DMCA") Policy](http://automattic.com/dmca/). Automattic will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of Automattic or others, Automattic may, in its discretion, terminate or deny access to and use of the Website. In the case of such termination, Automattic will have no obligation to provide a refund of any amounts previously paid to Automattic. | |
| 39 | 8. **Intellectual Property.** This Agreement does not transfer from Automattic to you any Automattic or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Automattic. Automattic, WordPress, WordPress.com, the WordPress.com logo, and all other trademarks, service marks, graphics and logos used in connection with WordPress.com, or the Website are trademarks or registered trademarks of Automattic or Automattic's licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Automattic or third-party trademarks. | |
| 40 | 9. **Changes.** Automattic reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Automattic may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement. | |
| 41 | 10. **Termination.** Automattic may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your WordPress.com account (if you have one), you may simply discontinue using the Website. Notwithstanding the foregoing, if you have a VIP Services account, such account can only be terminated by Automattic if you materially breach this Agreement and fail to cure such breach within thirty (30) days from Automattic's notice to you thereof; provided that, Automattic can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. | |
| 42 | 11. **Disclaimer of Warranties.** The Website is provided "as is". Automattic and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Automattic nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. If you're actually reading this, [here's a treat](http://wordpress.com/tos/treat/). You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk. | |
| 43 | 12. **Limitation of Liability.** In no event will Automattic, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interuption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Automattic under this agreement during the twelve (12) month period prior to the cause of action. Automattic shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law. | |
| 44 | 13. **General Representation and Warranty.** You represent and warrant that (i) your use of the Website will be in strict accordance with the Automattic Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party. | |
| 45 | 14. **Indemnification.** You agree to indemnify and hold harmless Automattic, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including but not limited to out of your violation this Agreement. | |
| 46 | 15. **Miscellaneous.** This Agreement constitutes the entire agreement between Automattic and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Automattic, or by the posting by Automattic of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in San Francisco County, California. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in San Francisco, California, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Automattic may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns. | |
| 23 | Throughout these Terms, "you" applies to both individuals and entities that access or use our Services. If you are an individual using our Services on behalf of an entity, you represent and warrant that you have the authority to bind that entity to the Agreement and that by using our Service(s), you are accepting the Agreement on behalf of that entity. | |
| 24 | ||
| 25 | We use the term "Designated Countries" to refer to Australia, Canada, Japan, Mexico, New Zealand, Russia, and all countries located in the European continent. If you reside in the "Designated Countries," your Agreement is with Aut O'Mattic A8C Ireland Ltd. If you reside outside of the "Designated Countries," your Agreement is with Automattic Inc. | |
| 26 | ||
| 27 | We refer to Aut O'Mattic A8C Ireland Ltd. and Automattic Inc. collectively as "Automattic" or "we" throughout these Terms. | |
| 28 | ||
| 29 | ## 2\. Your Account | |
| 30 | ||
| 31 | Where use of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account. This is important because sometimes we may need to send you notable updates (for example, about changes to our Terms of Service or Privacy Policy), or we may want to let you know about and make informed choices in response to legal inquiries or complaints. | |
| 32 | ||
| 33 | You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure. | |
| 34 | ||
| 35 | You are responsible for maintaining the security of your account and any Service-related website, store, or other content, and you are fully responsible for all activities that occur under your account and any other actions taken in connection with our Services. You shall not share or misuse your access credentials. You must immediately notify us of any unauthorized uses of your account, store, or website, or of any other breach of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. | |
| 36 | ||
| 37 | When you create a WordPress.com account, we consider that to be an inquiry about our products and services, which means that we may contact you to share more details about what we have to offer. Don't worry - if you aren't interested in learning more, you can opt out of the marketing communication, whether it's an email, phone call, or text message. | |
| 38 | ||
| 39 | ## 3\. Minimum Age Requirements | |
| 40 | ||
| 41 | Our Services are not directed to children. Access to and use of our Services is only for those over the age of 13 (or 16 in the European Union). If you are younger than this, you may not register for or use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 13 years of age or older (or 16 years or older in the European Union). | |
| 42 | ||
| 43 | ## 4\. Responsibility of Visitors and Users | |
| 44 | ||
| 45 | We have not reviewed, and cannot review, all of the content (such as, but not limited to, text, photo, video, audio, code, computer software, items for sale, or other materials) posted to our Services by users or anyone else ("Content") and are not responsible for any use or effects of such Content. So, for example: | |
| 46 | ||
| 47 | - We do not endorse any Content or represent that Content is accurate, useful, or non-harmful. Content could be offensive, indecent, or objectionable; include technical inaccuracies, typographical mistakes, or other errors; or violate or infringe the privacy, publicity rights, intellectual property rights (see our Copyright Infringement and DMCA Policy section to submit copyright complaints), or other proprietary rights of third parties. | |
| 48 | - If you post Content, comment on a website, or otherwise make (or allow any third party to make) Content available on our Services, you are entirely responsible for the Content, and any harm resulting from, that Content or your conduct. | |
| 49 | - We disclaim any responsibility for any harm resulting from anyone's use, purchase, or downloading of Content. If you access or use any Content, you are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. | |
| 50 | - Any Content offered for sale through any of our Services are the seller's sole responsibility, and you agree that you will look solely to the seller for any damages that result from your purchase or use of Content. | |
| 51 | - We are not a party to, and will have no responsibility or liability for, any communications, transactions, interactions, or disputes between you and the provider of any Content. | |
| 52 | - Please note that additional third party terms and conditions may apply to the downloading, copying, purchase, or use of Content. | |
| 53 | ||
| 54 | We also have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and web pages that link to, or are linked from, WordPress.com or our other Services. For example: | |
| 55 | ||
| 56 | - We do not have any control over those websites and are not responsible for their contents or their use. | |
| 57 | - The existence of a link to or from one of our Services does not represent or imply that we endorse such website. | |
| 58 | - You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. | |
| 59 | - We disclaim any responsibility for any harm resulting from non-Automattic websites. | |
| 60 | ||
| 61 | ## 5\. Fees, Payment, and Renewal | |
| 62 | ||
| 63 | ### a. Automattic Fees | |
| 64 | ||
| 65 | **Fees for Paid Services.** Some of our Services are offered for a fee, such as Happy Tools, Jetpack plans, WordPress.com plans, and some Ecommerce Services (collectively, "Paid Services"). By using a Paid Service, you agree to pay the specified fees (for example, [Jetpack fees](https://jetpack.com/pricing/), [VaultPress fees](https://vaultpress.com/plans/), [WordPress.com fees](https://wordpress.com/pricing/), and fees associated with specific features, such as [Recurring Payments](https://en.support.wordpress.com/recurring-payments-button/) and [domain name registration and renewal](https://en.support.wordpress.com/domains/domain-pricing-and-available-tlds/)). Depending on the Paid Service, there may be a one-time fee, recurring fees, or revenue-based fee. For recurring fees, we'll bill or charge you for in regular automatically-renewing intervals (such as monthly, annually, or biennially), on a pre-pay basis until you cancel, which you can do at any time by contacting the relevant support team. For revenue-based fees - such as [fees for Recurring Payments](https://en.support.wordpress.com/recurring-payments-button/) for your website's subscriptions - you pay us a percentage of the revenue your website generates. Revenue-based fees are ongoing. | |
| 66 | ||
| 67 | **Taxes.** To the extent permitted by law, or unless explicitly stated otherwise, all fees are exclusive of applicable federal, provincial, state, local or other governmental sales, goods and services, harmonized or other taxes, fees, or charges now in force or enacted in the future ("Taxes"). You are responsible for payment of all applicable Taxes relating to your use of our Services, your payments, or your purchases. If we are obligated to pay or collect Taxes on the Fees you've paid or will pay, you are responsible for such Taxes, and we may collect payment for such Taxes. | |
| 68 | ||
| 69 | **Payment.** If your payment fails or if Paid Services are otherwise not paid for or paid for on time, we may immediately cancel or revoke your access to the Paid Services. If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services, we may revoke your access to our Services in general. | |
| 70 | ||
| 71 | **Automatic Renewal.** To ensure uninterrupted service, recurring Paid Services are automatically renewed. This means that unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to invoice you or use any payment mechanism we have on record for you to collect the then-applicable subscription fee (as well as any Taxes). By default, your Paid Services will be renewed for the same interval of time as your original subscription period. For example, if you purchase a WordPress.com annual plan, you will be charged each year for the following 12-month period. We may charge your account up to one month before the end of the subscription period. It is your responsibility to make sure you are checking your email (including any spam or other filters) in order to receive any reminder email we send to you in advance of renewal. The date for the automatic renewal is determined automatically based on the date of the original purchase and cannot be changed. You can view your renewal date by visiting your [Manage Purchases page](https://wordpress.com/me/purchases). For more information about how WordPress.com subscriptions work, please see our [Manage Purchases, Renewals & Cancellations support page](https://en.support.wordpress.com/manage-purchases/). | |
| 72 | ||
| 73 | **Cancelling Automatic Renewal.** You can manage and cancel your Paid Services at the respective Service's site. For example, you can manage all of your WordPress.com plans through your WordPress.com [Manage Purchases page](https://wordpress.com/me/purchases). To cancel a WordPress.com plan, go to your [Manage Purchases page](https://wordpress.com/me/purchases), click on the plan you wish to cancel, then follow the instructions to "cancel the subscription." You must repeat this process for each subscription you wish to cancel. | |
| 74 | ||
| 75 | **Fee Changes.** We may change our fees at any time, or start charging fees for Services that were previously free. When applicable, we may give you advance notice of the fee changes. If you don't agree with the fee changes, you must cancel your Paid Service. | |
| 76 | ||
| 77 | **No-Show Policy.** We may have a "no-show policy" for some Paid Services (for example, for our [Quick Start sessions](https://en.support.wordpress.com/concierge-support/)), which means that if you fail to show up or are late for a scheduled session, we may withhold the Service without a refund. | |
| 78 | ||
| 79 | **Refunds.** While you may cancel a Paid Service at any time, refunds are issued in our sole discretion, unless otherwise required by applicable law. | |
| 80 | ||
| 81 | ### b. Fees Collected by Website Owners | |
| 82 | ||
| 83 | **Fees Paid to Websites or Website Owners.** Website owners may choose to sell items (goods, content, services, etc.), offer subscriptions for their websites at specific price points and intervals, or simply collect payments. Please note that we are not involved in a website's subscription details, or a website's store operations (including the quality, timing, pricing, or legality of what may or may not be included in exchange for payment, or any goods or services purchased). If you purchase items or subscriptions from a website, your purchase is directly from the website owner, who is solely responsible for the items sold. Please contact the website owner if you have any questions or complaints. | |
| 84 | ||
| 85 | **Automatic Renewal.** Any recurring payments you make to a website owner (such as a [website subscription](https://en.support.wordpress.com/recurring-payments/)) are automatically renewed. This means that unless you cancel your website subscription before the end of the applicable renewal period, it will automatically renew. Your recurring payments will be renewed for the same interval of time as your original subscription period. For example, for an annual renewal schedule for your website subscription, you will be charged each year. You can view your renewal date by visiting your [Other Sites page](https://wordpress.com/me/purchases/other). | |
| 86 | ||
| 87 | **Cancelling Automatic Renewal of Website Subscriptions.** You can manage and cancel your website subscriptions at your [Other Sites page](https://wordpress.com/me/purchases/other). Click on the automatically renewing payment you wish to cancel, then follow the instructions to cancel. You must repeat this process for each website subscription you wish to cancel. | |
| 88 | ||
| 89 | **Refunds.** We are not responsible for refunds for fees paid to a website owner because those transactions are between website owners and their users. If you would like to request a refund for any fees paid to a website or website owner, please contact the website owner. If you have a complaint regarding a website owner, you can [contact us](https://en.wordpress.com/abuse/). | |
| 90 | ||
| 91 | ## 6\. General Representation and Warranty | |
| 92 | ||
| 93 | You represent and warrant that your use of our Services: | |
| 94 | ||
| 95 | - Will be in strict accordance with these Terms; | |
| 96 | - Will comply with all applicable laws and regulations (including, without limitation, all applicable laws regarding online conduct and acceptable content, privacy, data protection, and the transmission of technical data exported from the United States or the country in which you reside); | |
| 97 | - Will not use the Services for any unlawful purposes, to publish illegal content, or in furtherance of illegal activities; | |
| 98 | - Will not infringe or misappropriate the intellectual property rights of any third party; | |
| 99 | - Will not overburden Automattic's systems, as determined by us in our sole discretion; | |
| 100 | - Will not disclose sensitive personal information of others; | |
| 101 | - Will not be used to send spam or bulk unsolicited messages; | |
| 102 | - Will not interfere with, disrupt, or attack any service or network; and | |
| 103 | - Will not be used to create, distribute, or enable material that is - or that facilitates or operates in conjunction with - malware, spyware, adware, or other malicious programs or code. | |
| 104 | ||
| 105 | ## 7\. Specific Service Terms | |
| 106 | ||
| 107 | ### a. WordPress.com Websites and Accounts | |
| 108 | ||
| 109 | [WordPress.com](https://wordpress.com/) enables you to create beautiful websites and blogs, and we would love for you to use it. A WordPress.com account also allows you to sign into some of our Services. | |
| 110 | ||
| 111 | WordPress.com's basic service is free, and we offer [paid plans](https://wordpress.com/pricing/) for advanced features such as a custom domain name, extra storage, and access to premium themes. Our service is designed to give you as much control and ownership over what goes on your website as possible and encourage you to express yourself freely. You own all content you post to your website. However, be responsible in what you publish. In particular, make sure that none of the prohibited items (like spam, viruses, or serious threats of violence) appear on your website. | |
| 112 | ||
| 113 | If you find a WordPress.com website that you believe violates these Terms, please visit our [dispute resolution and reporting page](http://en.support.wordpress.com/disputes/). | |
| 114 | ||
| 115 | **Your WordPress.com Website.** If you create a website on WordPress.com, you get to use an Automattic-owned subdomain, such as example.wordpress.com or mollys.food.blog. You must not engage in "domain squatting," claim an unreasonable number of subdomains (as determined by us), or sell access to any subdomains. | |
| 116 | ||
| 117 | **License.** By submitting Content to Automattic for inclusion on your website, you grant Automattic a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt, and publish the Content solely for the purpose of displaying, distributing, and promoting your website. This license also allows Automattic to make any publicly-posted Content available to third parties selected by Automattic (through [Firehose](https://developer.wordpress.com/docs/firehose/), for example) so that these third parties can analyze and distribute (but not publicly display) the Content through their services. You also give other WordPress.com users permission to share your Content on other WordPress.com websites and add their own Content to it (aka to "reblog" your Content), so long as they use only a portion of your post and they give you credit as the original author by linking back to your website (the [reblogging function](https://en.support.wordpress.com/reblogs/) on WordPress.com does this automatically!). | |
| 118 | ||
| 119 | **Removing Content.** If you delete Content, we will use reasonable efforts to remove it from public view (or in the case of a private website, from view by the authorized visitors) on WordPress.com, but you acknowledge that caching or references to the Content may not be made immediately unavailable. | |
| 120 | ||
| 121 | **Web Traffic.** We use a third party, comScore, Inc. ("comScore"), to measure WordPress.com's audience and usage. By hosting your website on WordPress.com, you agree to assign the traffic relating to your website to Automattic and authorize us to sign a Traffic Assignment Letter on your behalf for comScore audience measurement reports. Your website's traffic will be included under Automattic. You understand that your website will not receive credit for traffic in these reports, and you must not assign your website's traffic to any other party. If we or comScore require additional documentation to verify ownership of your website or domain name, you agree to make reasonable efforts to accommodate such requests. | |
| 122 | ||
| 123 | **Prohibited Uses.** By using WordPress.com, you represent and warrant that your Content and conduct do not violate the [User Guidelines](https://en.support.wordpress.com/user-guidelines/). | |
| 124 | ||
| 125 | **HTTPS.** We offer free HTTPS on all WordPress.com websites by default, including those using custom domains, via [Let's Encrypt](https://letsencrypt.org/). By signing up and using a custom domain on WordPress.com, you authorize us to act on the domain name registrant's behalf (by requesting the necessary certificates, for example) for the sole purpose of providing HTTPS on your website. | |
| 126 | ||
| 127 | **Advertisements.** We reserve the right to display advertisements on your website unless you have purchased a plan that includes the removal of ads. | |
| 128 | ||
| 129 | **Attribution.** We reserve the right to display attribution text or links in your website footer or toolbar, attributing WordPress.com or the theme author, for example. Some of these attributions may not be altered or removed. For more details about what these attributions might look like, and under which circumstances (if any) they may be altered or removed, please see our [Admin and Action Bars support page](https://en.support.wordpress.com/admin-bar/). | |
| 130 | ||
| 131 | **Friends of WP.com Themes.** By activating a partner theme from the Friends of WP.com section of our themes directory, you agree to that partner's terms of service. You can decline the terms of service at any time by deactivating the partner theme. | |
| 132 | ||
| 133 | **Domain Names.** We act as a registrar and also work with third party registrars in order to provide our users with domain name services. When you register a domain name on WordPress.com, or when you transfer an existing domain name to WordPress.com, you become bound by the relevant registrar's terms and conditions, either the [Automattic Domain Name Registration Agreement](https://wordpress.com/automattic-domain-name-registration-agreement/), [Tucows Domain Inc. Registration Agreement](https://opensrs.com/wp-content/uploads/Tucows_ExhibitA.html), or [this Domain Name Registration Agreement](https://www.secureserver.net/legal-agreement), in addition to these Terms. When you register a domain, you are presented with and agree to the relevant domain registration agreement. If you didn't make a note of it, you can look it up at any time at WordPress.com. Please see [this support page](http://en.support.wordpress.com/domain-registration-agreements) for instructions on how to determine which domain registration agreement(s) apply to you and your domains. These registrar terms are incorporated by reference into these Terms. | |
| 134 | ||
| 135 | Further, your use of the domain name is also subject to the policies of the Internet Corporation for Assigned Names and Numbers ("ICANN"). You can read about [your rights and responsibilities as a domain name registrant](http://www.icann.org/en/resources/registrars/registrant-rights/benefits) under ICANN's Registrar Accreditation Agreement and about [domain name registration generally](https://www.icann.org/resources/pages/educational-2012-02-25-en). | |
| 136 | ||
| 137 | For details about what happens during the domain expiration process, and how we may notify you of domain expiration, please see the [Domain Expiration support page](https://en.support.wordpress.com/domains/domain-expiration/). | |
| 138 | ||
| 139 | Please refer to the [domain pricing and available TLDs page](https://en.support.wordpress.com/domains/domain-pricing-and-available-tlds/) for details about fees associated with domain registrations, renewals, and redemptions. | |
| 140 | ||
| 141 | ### b. Jetpack | |
| 142 | ||
| 143 | Jetpack is a plugin that connects your self-hosted WordPress website to WordPress.com's infrastructure to give you powerful WordPress.com features. | |
| 144 | ||
| 145 | **Jetpack Content.** You're fully responsible for the content of any website you own that runs Jetpack ("Jetpack Content"). | |
| 146 | ||
| 147 | **Features.** Jetpack includes various features, and you can visit Jetpack.com to learn more about them. Some features, like Enhanced Distribution, when activated, will include your Jetpack Content in [Firehose](https://developer.wordpress.com/docs/firehose/). By activating these features, you grant us permission to display your Jetpack Content on WordPress.com for the purpose of distributing and promoting your website. Some features are on by default and others you need to enable manually. You can see which features are active, and activate and deactivate features, on your dashboard. | |
| 148 | ||
| 149 | **License.** By using Jetpack, you grant us access to your website's servers for the purpose of backing up and securing your Jetpack Content, and restoring files and database information (which may include access details for multiple servers or accounts for each website that we backup). Jetpack may temporarily install extra software on your website to backup your website and scan it for security vulnerabilities. In order to address security vulnerabilities, we may push an upgrade to your website or access your website to remove malicious code. | |
| 150 | ||
| 151 | You agree that we may scan your website, and compile aggregated/anonymized statistics for our internal use to optimize Jetpack's performance. By submitting Content to Automattic for inclusion on your website, you grant Automattic a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt, and publish the Content solely for the purpose of displaying, distributing, and promoting your website. This license also allows Automattic to make any publicly-posted Content available to third parties selected by Automattic (through [Firehose](https://developer.wordpress.com/docs/firehose/), for example) so that these third parties can analyze and distribute (but not publicly display) the Content through their services. | |
| 152 | ||
| 153 | **Storage of Information.** Certain Jetpack features rely on WordPress.com servers to function, such as those that allow you to send email, publish links, relate posts to each other, or resize images. To take advantage of the performance boosting features of Jetpack, certain information about the Content, settings, and setup of your website are synced with our servers, as described on our [What Data Does Jetpack Sync? support page](https://jetpack.com/support/what-data-does-jetpack-sync/). | |
| 154 | ||
| 155 | **Prohibited Uses.** Your website and Jetpack Content must comply with [Jetpack's Service Guidelines](https://jetpack.com/service-guidelines/). | |
| 156 | ||
| 157 | ### c. VaultPress | |
| 158 | ||
| 159 | VaultPress is a subscription-based security and backup service for self-hosted WordPress websites. | |
| 160 | ||
| 161 | **VaultPress Content.** VaultPress will backup your WordPress content (e.g., your WordPress database, plugins, themes, and uploads, as well as some additional files, as described in [this introduction to VaultPress](https://help.vaultpress.com/get-to-know/)) ("VaultPress Content"). You can view the Content that VaultPress backs up via your [VaultPress dashboard](https://dashboard.vaultpress.com/). You're fully responsible for your VaultPress Content. It's your responsibility to ensure that your website's Content abides by applicable laws and by these Terms. We don't actively review the VaultPress Content. | |
| 162 | ||
| 163 | **Access.** If you lose access to your WordPress.com account, you may not be able to access your backed up VaultPress Content. | |
| 164 | ||
| 165 | **License.** By using VaultPress, you grant us access to your website's servers for the purpose of backing up and securing your VaultPress Content, and restoring files and database information (which may include access details for multiple servers or accounts for each website that we backup). In order to address security vulnerabilities, we may push an upgrade to your website, or we may access your website to remove malicious code. We may also scan VaultPress Content and compile aggregated/anonymized statistics for our internal use to optimize the performance of the VaultPress service. You also grant us a worldwide, royalty-free, and non-exclusive license to copy and store your VaultPress Content, to the extent necessary to operate the VaultPress service. These Terms don't give us any rights in your VaultPress Content, beyond those we need to operate VaultPress. You own your VaultPress Content. | |
| 166 | ||
| 167 | **Cancellation.** If you cancel your subscription to VaultPress, we will queue your backed-up VaultPress Content for deletion. | |
| 168 | ||
| 169 | ### d. Happy Tools | |
| 170 | ||
| 171 | Happy Tools is a suite of software and consulting services to help modern and distributed companies manage, grow, and support their business. | |
| 172 | ||
| 173 | **Prohibited Uses.** You agree not to: | |
| 174 | ||
| 175 | - Modify, decompile, reverse engineer or otherwise alter or seek to derive the trade secrets and other inherent intellectual property of Happy Tools; or | |
| 176 | - License, sublicense, sell, resell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make Happy Tools available to any third party, other than your authorized users. | |
| 177 | ||
| 178 | ### e. Ecommerce Services | |
| 179 | ||
| 180 | There are certain features offered via [WooCommerce](https://woocommerce.com/), [WooCommerce Services](https://wordpress.org/plugins/woocommerce-services/), [WordPress.com](https://wordpress.com/), or [Jetpack](https://jetpack.com/) that enable you to sell items (goods, content, services, etc.) or collect payments on your website, such as Store, Simple Payments, and Recurring Payments (collectively, "Ecommerce Services"). If you use WooCommerce, the [WooCommerce Use Terms](https://woocommerce.com/terms-conditions/) also apply. | |
| 181 | ||
| 182 | **Usage of Information.** WooCommerce Services may require Automattic's servers, a connection to our partners, and/or data from your website, to work, as described on our ["What Data Does Jetpack Sync?" support page](https://jetpack.com/support/what-data-does-jetpack-sync/). | |
| 183 | ||
| 184 | **Prohibited Uses.** You may not use Ecommerce Services for any unlawful purposes, or in furtherance of illegal activities. We may terminate your access to Ecommerce Services or force refunds to your subscribers without notice to you if we determine (in our sole discretion) that your use is in violation of these Terms. If you're using Ecommerce Services on WordPress.com, you must not violate our [User Guidelines](https://en.support.wordpress.com/user-guidelines/) or [Store Guidelines](https://en.support.wordpress.com/store-guidelines/). | |
| 185 | ||
| 186 | **Third Party Services.** You may choose to set up and/or use third party services, such as [Stripe](https://stripe.com/) or [PayPal](https://www.paypal.com/) to collect payment, [TaxJar](https://www.taxjar.com/) to calculate Taxes, or [EasyPost](https://www.easypost.com/) to manage shipping. If you do so, be aware that some of your - and your customers' - data may be passed to the respective third party, and the respective third party's terms of service, privacy policy, and other policies may apply. For example, if you use [Recurring Payments](https://en.support.wordpress.com/recurring-payments-button/), you must create or use an existing Stripe account to manage payments, and by using Stripe, you agree to [their terms and policies](https://stripe.com/legal). Please note that third party services may also charge you fees to use or access their services, for example, [as Stripe does for Recurring Payments](https://en.support.wordpress.com/recurring-payments-button/). | |
| 187 | ||
| 188 | We are not involved in these relationships, but may facilitate communication in some cases. For example, we may, on your behalf, receive notices or forms relating to your Stripe account. | |
| 189 | ||
| 190 | Please note that some of these third party services (like TaxJar if you use [Store](https://en.support.wordpress.com/store/)) may be enabled by default, but you may disable them before your store is set up. If you do not want to use these third party services, please disable them. | |
| 191 | ||
| 192 | **Fees.** In some cases, you pay us a percentage (which may vary) of the revenue you generate through Ecommerce Services. These revenue-based fees are ongoing. For example, for Recurring Payments, you pay us a [percentage (which depends on your plan)](https://en.support.wordpress.com/recurring-payments-button/) of the revenue your website generates through Recurring Payments; you authorize Stripe to direct payment of that percentage to us. Please note that we have no obligation to reimburse or refund these revenue-based fees when you issue refunds to your subscribers or customers. | |
| 193 | ||
| 194 | **Tax Calculations.** You are responsible for payment of all applicable Taxes relating to your ecommerce activities and your use of Ecommerce Services. You must collect, report, and/or pay the correct amounts to the appropriate authorities if applicable, and if needed, inform your customers about any Taxes they may be required to pay and issue appropriate invoices. While some Ecommerce Services (for example, tax calculations may be provided by TaxJar, if you are using Store) allow you to include sales taxes or Value Added Taxes in transactions, you should not rely solely on these features. While our goal is to keep our documents and tools up-to-date, tax laws change rapidly, and we do not guarantee that tax calculations you receive through or in connection with our Services are complete and accurate. Tax laws also differ from jurisdiction to jurisdiction and may be subject to different interpretations by different authorities. We recommend that you consult with a tax professional for your specific tax situation when assessing the correct tax rates you should charge. | |
| 195 | ||
| 196 | If we are obligated to pay or collect Taxes on your ecommerce activities or your use of Ecommerce Services, you are responsible for such Taxes, and we may collect payment for such Taxes. | |
| 197 | ||
| 198 | **Shipping Services.** Shipping labels are provided by EasyPost and allow you to take advantage of real-time shipping rates to purchase postage and print shipping labels from certain mailing services, such as [USPS](https://www.usps.com/) and [Canada Post](https://www.canadapost.ca/). We act only as an intermediary between you and these third parties; we are not involved in any way with your product or its shipment. We also do not warrant that the results you obtain from the use of these services (rates and labels, for example) will be accurate or reliable. | |
| 199 | ||
| 200 | You are solely responsible for compliance with all applicable rules and regulations, including domestic and international shipping and customs regulations and those of the relevant mailing service. For example, if you use USPS postage, you will need to comply with their [shipping restrictions](https://www.usps.com/ship/shipping-restrictions.htm) and [mailing standards](http://pe.usps.com/text/dmm300/dmm300_landing.htm), among others. | |
| 201 | ||
| 202 | In addition, you are solely responsible for customs charges, import taxes or duties, or any other charges related to your shipments. If any charges are assessed against us as a result of your use of the shipping services, you will reimburse us for the full amount within 7 days. | |
| 203 | ||
| 204 | You authorize us to charge you for the fees associated with each shipping label you create. Each fee will be charged separately to the payment methods you have provided in your WordPress.com account, which you can view and manage as described on the [Payments Methods support page](https://en.support.wordpress.com/payment/). If you have multiple payment methods, you can select which should be used for the shipping label service. If we are unable to collect payment from you for these fees, you will be responsible for payment within 7 days; please contact us to remit payment. | |
| 205 | ||
| 206 | Refunds for unused shipping labels must be requested in your store's wp-admin within 30 days of creating the label. Please note that depending on your bank and the third party involved, it may take up to 45 days for your refund to issue. If you haven't received your refund within this time frame, please contact us. | |
| 207 | ||
| 208 | You may not transfer or sell postage and/or shipping labels to a third party. | |
| 209 | ||
| 210 | **Your Responsibilities.** You are solely responsible for all of your ecommerce activities, including managing subscriptions for your website, managing your store, all applicable taxes and fees, compliance with the Payment Card Industry Data Security Standard (PCI DSS), and compliance with any applicable laws (such as those relating to automatic renewal). Among other things, this means that: | |
| 211 | ||
| 212 | - You should use your best judgment when setting up your store, operating your store, processing payments, and selling items. For example, you may not want to accept check payments if you are not comfortable sharing your mailing address with a customer, or you may want to publish payment and return policies. | |
| 213 | - You should use your best judgment when establishing and managing your [website's subscriptions](https://en.support.wordpress.com/recurring-payments-button/) or [collecting payments](https://en.support.wordpress.com/simple-payments/), setting expectations appropriately, and fulfilling any commitments you've made. For example, if you'd like to promise your visitors or subscribers a new post each week, but aren't sure if you'll be able to post that frequently, you should make it clear that it's a goal and not a guarantee. | |
| 214 | - We are not involved in your relationships or transactions with any customer or potential customer. | |
| 215 | - You are responsible for resolving all support questions, comments, and complaints, including refunds, chargebacks, or pricing questions. You should provide contact information so that customers may contact you with questions or complaints. | |
| 216 | - You are responsible for delivering items sold to your customers, and for fulfilling all promises, representations, or warranties you make to them in connection with a sale, payment, or website subscription. | |
| 217 | ||
| 218 | ## 8\. Copyright Infringement and DMCA Policy | |
| 219 | ||
| 220 | As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or associated with an Automattic product or service violates your copyright, please notify us in accordance with [Automattic's Digital Millennium Copyright Act ("DMCA") Policy](https://automattic.com/dmca-notice/). We will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. We will terminate a visitor's access to and use of the website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Automattic or others. In the case of such termination, we will have no obligation to provide a refund of any amounts previously paid to us. | |
| 221 | ||
| 222 | ## 9\. Intellectual Property | |
| 223 | ||
| 224 | The Agreement does not transfer from Automattic to you any Automattic or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Automattic. Automattic, WordPress, WordPress.com, the WordPress.com logo, and all other trademarks, service marks, graphics, and logos used in connection with WordPress.com or our Services, are trademarks or registered trademarks of Automattic or Automattic's licensors. Other trademarks, service marks, graphics, and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services grants you no right or license to reproduce or otherwise use any Automattic or third party trademarks. | |
| 225 | ||
| 226 | ## 10\. Third Party Services | |
| 227 | ||
| 228 | In using the Services, you may enable or use services, products, software (like themes or plugins), embeds, or applications developed by a third party or yourself ("Third Party Services") on your website. | |
| 229 | ||
| 230 | If you use any Third Party Services, you understand that: | |
| 231 | ||
| 232 | - Third Party Services are not vetted, endorsed, or controlled by Automattic. | |
| 233 | - Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party Services. | |
| 234 | - Your use is solely between you and the respective third party ("Third Party") and will be governed by the Third Party's terms and policies. It is your responsibility to review the Third Party's terms and policies before using a Third Party Service. | |
| 235 | - Some Third Party Services may request or require access to your (yours, your visitors', or customers') data, for example, via a pixel or cookie. If you use the Third Party Service or grant access, your data will be handled in accordance with the Third Party's privacy policy and practices. We do not have control over how a Third Party Service may use your data. You should carefully review Third Party Services' data collection, retention, and use policies and practices before enabling Third Party Services. | |
| 236 | - Third Party Services may not work appropriately with your website, and we may not be able to provide support for issues caused by any Third Party Services. | |
| 237 | - If you have questions or concerns about how a Third Party Service operates, or need support, please contact the Third Party directly. | |
| 238 | ||
| 239 | In rare cases, we may at our discretion, suspend, disable, or remove Third Party Services from your account or website. | |
| 240 | ||
| 241 | ## 11\. G Suite | |
| 242 | ||
| 243 | If you purchase a G Suite subscription, this section applies. G Suite is provided by Google, and your use of G Suite is subject to [Google's Terms of Use](https://www.google.com/apps/intl/en/terms/reseller_premier_terms.html) for the services, which you'll accept prior to using G Suite for the first time. Automattic is an authorized reseller of G Suite, but makes no warranties about the services provided by Google, and disclaims Google's liability for any damages arising from our distribution and resale of their services. Google will provide technical support for its services, per its [Technical Support Services Guidelines](https://www.google.com/apps/intl/en/terms/tssg.html). If you're a business and purchase G Suite for your WordPress.com website, you represent that you have 749 or fewer staff members. | |
| 244 | ||
| 245 | ## 12\. Changes | |
| 246 | ||
| 247 | We are constantly updating our Services and that means sometimes we have to change the legal terms under which our Services are offered. These Terms may only be modified by a written amendment signed by an authorized executive of Automattic, or by the posting by Automattic of a revised version. If we make changes that are material, we will let you know by posting on one of our blogs, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect. If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective. Your continued use of our Services will be subject to the new terms. However, any dispute that arose before the changes shall be governed by the Terms (including the binding individual arbitration clause) that were in place when the dispute arose. | |
| 248 | ||
| 249 | ## 13\. Termination | |
| 250 | ||
| 251 | We may terminate your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately. We have the right (though not the obligation) to, in our sole discretion, (i) reclaim your username or website's URL due to prolonged inactivity, (ii) refuse or remove any content that, in our reasonable opinion, violates any Automattic policy or is in any way harmful or objectionable, (iii) ask you to make some adjustments, restrict the resources your website uses, or terminate your Services, if we believe your website's storage or bandwidth usage is out of hand and burdens our systems (which is rare and typically only occurs when a website is used for file sharing or storage), or (iv) terminate or deny access to and use of any of our Services to any individual or entity for any reason. We will have no obligation to provide a refund of any amounts previously paid. | |
| 252 | ||
| 253 | If you wish to terminate the Agreement or your WordPress.com account, you may simply discontinue using our Services, or, if you are using a paid service, you may cancel at any time, subject to the Fees, Payment, and Renewal section in these Terms. | |
| 254 | ||
| 255 | All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. | |
| 256 | ||
| 257 | ## 14\. Disclaimer of Warranties | |
| 258 | ||
| 259 | Our Services are provided "as is." Automattic and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Automattic, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. If you're actually reading this, [here's a treat](https://wordpress.com/tos/treat/). You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk. | |
| 260 | ||
| 261 | ## 15\. Jurisdiction and Applicable Law. | |
| 262 | ||
| 263 | Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions. The proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in San Francisco County, California. | |
| 264 | ||
| 265 | ## 16\. Arbitration Agreement | |
| 266 | ||
| 267 | Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under the Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in San Francisco, California, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce the Agreement shall be entitled to costs and attorneys' fees. | |
| 268 | ||
| 269 | ## 17\. Limitation of Liability | |
| 270 | ||
| 271 | In no event will Automattic, or its suppliers or licensors, be liable with respect to any subject matter of the Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed $50 or the fees paid by you to Automattic under the Agreement during the twelve (12) month period prior to the cause of action, whichever is greater. Automattic shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law. | |
| 272 | ||
| 273 | ## 18\. Indemnification | |
| 274 | ||
| 275 | You agree to indemnify and hold harmless Automattic, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys' fees, arising out of or related to your use of our Services, including but not limited to your violation of the Agreement, Content that you post, and any ecommerce activities conducted through your or another user's website. | |
| 276 | ||
| 277 | ## 19\. US Economic Sanctions | |
| 278 | ||
| 279 | You expressly represent and warrant that your use of our Services and/or associated services and products is not contrary to applicable U.S. Sanctions. Such use is prohibited, and we reserve the right to terminate accounts or access of those in the event of a breach of this condition. | |
| 280 | ||
| 281 | ## 20\. Data Processing Agreement | |
| 282 | ||
| 283 | If you need a Data Processing Agreement with us for the GDPR requirements that apply to us as a data processor for your website, please follow [these instructions](https://en.support.wordpress.com/automattic-gdpr/data-processing-agreements/). | |
| 284 | ||
| 285 | ## 21\. Translation | |
| 286 | ||
| 287 | These Terms were originally written in English (US). We may translate these terms into other languages. In the event of a conflict between a translated version of these Terms and the English version, the English version will control. | |
| 288 | ||
| 289 | ## 22\. Miscellaneous | |
| 290 | ||
| 291 | The Agreement constitutes the entire agreement between Automattic and you concerning the subject matter hereof. If any part of the Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of the Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. | |
| 292 | ||
| 293 | You may assign your rights under the Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Automattic may assign its rights under the Agreement without condition. The Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns. | |
| 294 | ||
| 295 | [Print friendly version](https://en-support.files.wordpress.com/2019/11/wordpress.com-tos-november-2019.pdf) | |
| 296 | ||
| 297 | [**Change log**](https://wordpress.com/tos-change-log) |