Wix.com Privacy Policy

20230101_rev01 · COMPARED WITH 20220801_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20220801_rev01 to 20230101_rev01

3333To provide our Services, we collect Personal Information about our Users.
3434
3535The Personal Information comes from you when you visit or use our services, Personal Information we collect automatically, and Personal Information we collect from other sources.
3636
3737### 2.2. Users of users 'Personal Information'
3838
39We may also collect Personal Information pertaining to visitors and users of our User's websites or services ("Users-of-Users"), solely for and on our Users' behalf (as further described in [Section ‎6](https://www.wix.com/about/privacy/home) below).
39We may also collect Personal Information pertaining to visitors and users of our User's websites or services ("Users-of-Users"), solely for and on our Users' behalf (as further described in [Section ‎6](https://www.wix.com/about/privacy) below).
4040
4141### 2.3. Wix jobs applicant information
4242
43We also collect information that is provided to us by Wix jobs candidates ("Applicants"), when they apply to any of the open positions published at [https://www.wix.com/jobs](https://www.wix.com/jobs), by e-mail or otherwise (as further described in [Section ‎15](https://www.wix.com/about/privacy/home) below).
43We also collect information that is provided to us by Wix jobs candidates ("Applicants"), when they apply to any of the open positions published at [https://www.wix.com/jobs](https://www.wix.com/jobs), by e-mail or otherwise (as further described in [Section ‎15](https://www.wix.com/about/privacy) below).
4444
4545## 3\. Why do we collect such 'Personal Information'
4646
4747We use your Personal Information for the following purposes:
4848
49491. To provide and operate the Services;
5050
51512. .To further develop, customize, expand, and improve our Services, based on Users' common or personal preferences, experiences and difficulties;
5252
53533. To provide our Users with ongoing customer assistance and technical support;
5454
554. To be able to contact our Users with general or personalized service-related notices and promotional messages (as further detailed in [Section 8](https://www.wix.com/about/privacy/home) below);
554. To be able to contact our Users with general or personalized service-related notices and promotional messages (as further detailed in [Section 8](https://www.wix.com/about/privacy) below);
5656
57575. To help us to update, expand and analyze our records to identify new customers;
5858
59596. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants' eligibility, monitor performance, contact winners, and grant prizes and benefits;
6060
61617. To analyze our performance and marketing activities;
7979### #ItsThatEasy
8080
8181We use the Personal Information we collect about you to provide our services and make them better and safer.
8282
8383We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.
8484
854.How we share your Personal Information
86
8587## 4\. How we share your 'Personal Information'
8688
8789We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:
8890
8991Third Party Service Providers: Wix has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, "Third Party Service Provider(s)").
9092
130132Please note that in the examples listed above in this Section 4.6, Wix merely acts as an intermediary platform allowing you to procure the services of such Third Party Services (including, but not limited to, Third Party Developers, Third Party Apps and Social Media Features) with which you are interacting directly, and at your discretion. In this respect, Wix acts as a service provider to you, disclosing information to the Third Party Services on your behalf. Wix will share your Users-of-Users' Personal Information with Third Parties Services only upon your direction or with your permission and is not, and shall not be, in any way responsible for such Third Party Services processing of such Personal Information, or liable with respect thereto.
131133
132134Wix does not control and is not responsible for the actions or policies of any Third Party Service, and your use of any Third Party Service is at your own risk. We encourage you to review any privacy policy accompanying a Third Party Service and ask such Third Party Service for any clarifications you may need before deciding to install and/or use their services.
133135
1341364.6.
135137
1385\. Where do we store your information?
139
136140## 5\. Where do we store your 'Personal Information'?
137141
138142Users' and Users-of-Users' Personal Information may be stored in data centers located in the United States of America, Ireland and Israel. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.
139143
140144Wix.com Ltd. is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.
141145
160164In compliance with the Privacy Shield Principles, Wix.com commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at: [privacy@wix.com](mailto:privacy@wix.com). For the avoidance of doubt, Wix does not rely on the Privacy Shield as a mechanism for transferring GDPR protected personal data.
161165
162166Wix.com has further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider at [https://feedback-form.truste.com/watchdog/request](https://feedback-form.truste.com/watchdog/request) for more information or to file a complaint. The services are provided at no cost to you.
163167
1641685.3.
165169
1706\. Users-of-Users
171
166172## 6\. Users-of-users' 'Personal Information'
167173
168174Wix may collect, store and process certain Personal Information of Users-of-Users ("Users-of-Users Information"), solely on our Users' behalf and at their direction. For example, each of our Users is able to import their e-mail contacts from third-party services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with Wix, on the User's behalf.
169175
170176 For such purposes, Wix serves and shall be considered as a "Processor" and not as the "Controller" (as both such capitalized terms are defined in the European Union General Data Protection Regulation ("GDPR")) of such Users-of-Users Information.
171177
174180The Processing of the Users-of-users' Personal Information shall take place within the territory of the European Union, Israel or a third country, territory or one or more specified sectors within that third country of which the European Commission has decided that it ensures an adequate level of protection and such processing and transfer will be in accordance to the [Data Processing Addendum - Users](https://www.wix.com/about/privacy-dpa-users) ("DPA"). Any transfer to and Processing in a third country outside the European Union that does not ensure an adequate level of protection according to the European Commission, shall be conducted under an approved transfer mechanism, as detailed in the DPA.
175181
176182You are responsible for the security, integrity and authorized usage of Personal Information about Users-of-Users', and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information.
177183
178184Wix cannot provide legal advice to Users or their Users-of-Users, however we do recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites in accordance with any applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they understand and, to the extent required by applicable law, consent to them.
179185
180For more information on how Users-of-Users Personal Information may be handled by Wix (which may be relevant for any specific notice you provide to and/or consent you obtain from your Users-of-Users), please see Sections [4](https://www.wix.com/about/privacy/home), [12](https://www.wix.com/about/privacy/home) and [13](https://www.wix.com/about/privacy/home).
186For more information on how Users-of-Users Personal Information may be handled by Wix (which may be relevant for any specific notice you provide to and/or consent you obtain from your Users-of-Users), please see Sections [4](https://www.wix.com/about/privacy), [12](https://www.wix.com/about/privacy) and [13](https://www.wix.com/about/privacy).
181187
182If you are a visitor, user or customer of any of our Users, please read the following: Wix has no direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by Wix on behalf of its Users, please direct your query to the relevant User (who is the "Controller" of such data). If Wix is requested by our Users to remove any Users-of-Users' Personal Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the GDPR). Unless otherwise instructed by our User, we will retain their Users-of-Users' Personal Information for the period set forth in [Section 12](https://www.wix.com/about/privacy/home) below.
188If you are a visitor, user or customer of any of our Users, please read the following: Wix has no direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by Wix on behalf of its Users, please direct your query to the relevant User (who is the "Controller" of such data). If Wix is requested by our Users to remove any Users-of-Users' Personal Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the GDPR). Unless otherwise instructed by our User, we will retain their Users-of-Users' Personal Information for the period set forth in [Section 12](https://www.wix.com/about/privacy) below.
183189
184190### #ItsThatEasy
185191
186192Wix may collect and process Personal Information regarding the users of our users.
187193
188194We do this solely on our users' behalf, and at their direction.
189195
190196Our users are solely responsible for their users-of-users information, including for its legality, security and integrity.
191197
192198Wix has no direct relationship with any of its users' users. If you are a user-of-user, please contact the Wix site owner directly.
193199
2007\. Wix Lobs Applications
201
194202## 7. Use of cookies and other third-party technologies
195203
196204We and our Third Party Service Providers use cookies and other similar technologies ("Cookies") in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.
197205
198206You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our [Cookie Policy](https://www.wix.com/about/cookie-policy).
199207
202210### #ItsThatEasy
203211
204212We and certain third party services may use cookies and similar tracking technologies throughout our services.
205213
206214These technologies are used mostly for stability, security, functionality, performance and advertising purposes.
207215
2168\. Communications from Wix
217
208218## 8\. Communications from Wix
209219
210220### 8.1. Promotional messages
211221
212222We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from Wix or our partners (acting on Wix's behalf) through such means.
213223
223233Wix may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your User Website; or notify you of material changes in our Services.
224234
225235It is important that you are always able to receive such messages. For this reason, you are not be able to opt-out of receiving such Service and Billing Messages unless you are no longer a Wix User (which can be done by deactivating your account).
226236
227237We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.
228238
2399\. Use of cookies
240
229241## 9\. Your rights in relation to your 'Personal Information'
230242
231243Wix believes that it is imperative that all Wix users have control over their Personal Information. Therefore, depending on the way you use the Wix Services, you may have the right to request access to, receive a copy of, update, amend or delete, port certain Personal Information to another service, restrict, or object to certain uses of your Personal Information (for example, for direct marketing purposes). Further, when we rely on your consent for processing of your Personal Information (for instance, for direct marketing) you can withdraw your consent at any time, and such withdrawal will take affect from thereon.
232244
233245Wix will not charge you more if you exercise any of these rights and will continue to provide you with the same level of service.
234246
249261Just reach out to us by e-mail, mail or through our customer care team, or, when available, fill out our dedicated form.
250262
251263You may also correct and/or update your Personal Information through your user account, if you have one.
252264
253265You can also delete your Personal Information by deleting your entire account. We will respond to your requests within a reasonable timeframe.
254266
26710\. Communication
268
255269## 10\. Additional Information for California residents
256270
257271If you are a California resident using the Services, the California Consumer Privacy Act ("CCPA") grants you the right to request access to and deletion of the Personal Information Wix collects about you, as well as to request that we disclose how we collect, use, and share your Personal Information.
258272
259273California residents also have a right to opt-out of the sale of their Personal Information by a business and a right not to be discriminated against for exercising any of their rights under the CCPA.
260274
281295### #ItsThatEasy
282296
283297California residents have a few options to submit requests to exercise their rights. Please refer to this Section 10 for more detail on how you or your authorized agent may submit different types of requests.
284298
285299Wix does NOT sell (as such term is defined in the CCPA) your Personal Information or your customers' Personal Information (Users-of-Users) to third parties.
286300
30111\. Accessing
302
287303## 11\. Questions and complaints
288304
289305If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us - our details are set out at the end of this Privacy Policy.
290306
291307Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.
292308
293309You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.
294310
295311### #ItsThatEasy
296312
297313You can file a complaint with your local supervisory authority for data protection at any time. Please contact us first so we can try to resolve your concerns.
298314
31512\. Questions and Complaints
316
299317## 12\. Data retention
300318
301319We may retain your Personal Information (as well as your Users-of-Users' Personal Information) for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.
302320
303321We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
304322
305323We maintain a data retention policy which we apply to Personal Information in our care.
306324
307325### #ItsThatEasy
308326
309327We may keep your Personal Information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).
310328
32913\. Data Retention
330
311331## 13\. Security
312332
313333Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors' and Users' privacy.
314334
315335Regardless of the measures and efforts taken by Wix, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users' Personal Information or any other information you upload, publish or otherwise share with Wix or anyone else. We encourage you to set strong passwords for your User Account and User Website, and avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm.
316336
321341### #ItsThatEasy
322342
323343Wix values the security of our customers' Personal Information and we do everything in our power to protect it.
324344
325345However, as we can't guarantee absolute protection - we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.
326346
34714\. Security
348
327349## 14\. Third-party websites
328350
329351Our Services may contain links to other websites or services. We are not responsible for such websites' or services' privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services.
330352
331353### #ItsThatEasy
332354
333355Our Services may contain links to other websites or services.
334356
35715\. Public forums and user content
358
335359## 15\. Wix jobs applications
336360
337361Wix welcomes all qualified Applicants to apply to any of the open positions published at [https://www.wix.com/jobs](https://www.wix.com/jobs), by sending us their contact details and CV ("Applicants Information") via the relevant Position Application Form on our Website, or through any other means provided by us.
338362
339363We understand that privacy and discreetness are crucial to our Applicants, and are committed to keep Applicants Personal Information private and use it solely for Wix's internal recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).
340364
343367### #ItsThatEasy
344368
345369We welcome all qualified job seekers to apply to any of our open positions, by sending us their contact details and CV.
346370
347371We will use such Personal Information solely for our internal recruitment, employment and business purposes.
348372
37316\. Updates and interpretation
374
349375## 16\. Public forums and user content
350376
351377Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us [here](https://www.wix.com/support-chatbot). In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.
352378
353379In any event, we advise against posting any Personal Information (via any means) you don't wish to publicize.
354380
357383We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website (including, for instance, password-protected areas on your User Website). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.
358384
359385### #ItsThatEasy
360386
361387Avoid posting any Personal Information to any of the public areas on our Services, or to your own website, if you don't want it to become publicly available.
362388
38917. Contacting us
390
363391## 17. Updates and interpretation
364392
365393We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as "material" (in our sole good faith discretion), we will notify you (using one of the notification methods set forth in Section 15.3 of the [Terms of Use](http://www.wix.com/about/terms-of-use)) prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you and your Users-of-Users, with respect to our Website, Wix Apps, Mobile Apps and other Services.
366394
367395Any heading, caption or section title contained herein, and any explanation or summary under the right "#ItsThatEasy" column, is provided only for convenience, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.
368396