Wix.com Privacy Policy

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11## Wix.com Privacy Policy
22
3###### Effective from October 6, 2021
3Effective from October 6, 2021
44
55Welcome to Wix.com's Privacy Policy
66
7##### 1\. Please read carefully
7## 1\. Please read carefully
88
99Wix.com cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy ("Privacy Policy") describes how Wix.com Ltd., together with its affiliated companies worldwide ("Wix", "we", "our", or "us"), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Wix users, including unregistered visitors, registered users, and premium users (collectively, "Users", "you", or "your"), and to all Wix services, including our websites (including [www.wix.com](http://www.wix.com/) and any of its subdomains, the "Website"), web applications ("Wix Apps"), mobile applications ("Mobile Apps"), and related services (collectively, the "Services"). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.
1010
1111Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us [here](https://www.wix.com/support-chatbot).
1212
13#### #ItsThatEasy
13### #ItsThatEasy
1414
1515This policy describes our privacy practices - what Personal Information we collect about our Users, what we do with it, how we share it, and your rights regarding that Personal Information.
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1717By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy.
1818
1919## 2\. What 'Personal Information' do we collect?
2020
21###### 2.1. User information:
21### 2.1. User information:
2222
2323To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person ("Personal Information"). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:
2424
25251. Information you provide us. When you register for our Services, purchase and/or register domain names, use any of our Services; and/or when you contact us directly by any communication channel (e.g., Wix's support tickets, emails), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users with Paid Services), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (such as an ID card, driver's license, passport, or official company registration documents).
2626
27272. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors' and Users' browsing and 'click-stream' activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor's or User's device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc
2828
29293. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.
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31#### #ItsThatEasy
31#ItsThatEasy
3232
3333To provide our Services, we collect Personal Information about our Users.
3434
3535The Personal Information comes from you when you visit or use our services, Personal Information we collect automatically, and Personal Information we collect from other sources.
3636
3737### 2.2. Users of users 'Personal Information'
73731. Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to provide you with a website builder, to provide you with our customer assistance and technical support);
7474
75752. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or
7676
77773. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of Wix by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.
7878
79#### #ItsThatEasy
79### #ItsThatEasy
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8181We use the Personal Information we collect about you to provide our services and make them better and safer.
8282
8383We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.
8484
8585## 4\. How we share your 'Personal Information'
9393- identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
9494
9595- commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered.
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97974.1.
9898
99#### #ItsThatEasy
99### #ItsThatEasy
100100
101101We may share the Personal Information of our Users and Users-of-Users with various third parties, including certain service providers and law enforcement officials.
102102
103103The Personal Information may be shared solely in accordance with this policy.
104104
105105Law Enforcement, Legal Requests and Duties: Wix may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.
1441445.1.
145145
146146Transfer of EU Personal data : If you are located in Europe, when we will transfer your Personal Information to the United States or anywhere outside Europe, we will make sure that (i) there is a level of protection deemed adequate by the European Commission or (ii) that the relevant Standard Contractual Clauses are in place.
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1481485.2.
149149
150#### #ItsThatEasy
150### #ItsThatEasy
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152152We may store and process Personal Information in the USA, Europe, Israel, or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers.
153153
154154Wix's data storage providers are contractually committed to protect and secure your data.
155155
156156Among other things, Wix will ensure that there is the adequate level of protection or that relevant Standard Contractual Clauses are in place for the international transfer of our EU users' data.
178178Wix cannot provide legal advice to Users or their Users-of-Users, however we do recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites in accordance with any applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they understand and, to the extent required by applicable law, consent to them.
179179
180180For more information on how Users-of-Users Personal Information may be handled by Wix (which may be relevant for any specific notice you provide to and/or consent you obtain from your Users-of-Users), please see Sections [4](https://www.wix.com/about/privacy/home), [12](https://www.wix.com/about/privacy/home) and [13](https://www.wix.com/about/privacy/home).
181181
182182If you are a visitor, user or customer of any of our Users, please read the following: Wix has no direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by Wix on behalf of its Users, please direct your query to the relevant User (who is the "Controller" of such data). If Wix is requested by our Users to remove any Users-of-Users' Personal Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the GDPR). Unless otherwise instructed by our User, we will retain their Users-of-Users' Personal Information for the period set forth in [Section 12](https://www.wix.com/about/privacy/home) below.
183183
184#### #ItsThatEasy
184### #ItsThatEasy
185185
186186Wix may collect and process Personal Information regarding the users of our users.
187187
188188We do this solely on our users' behalf, and at their direction.
189189
190190Our users are solely responsible for their users-of-users information, including for its legality, security and integrity.
196196We and our Third Party Service Providers use cookies and other similar technologies ("Cookies") in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.
197197
198198You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our [Cookie Policy](https://www.wix.com/about/cookie-policy).
199199
200200Please note that we do not change our practices in response to a "Do Not Track" signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.
201201
202#### #ItsThatEasy
202### #ItsThatEasy
203203
204204We and certain third party services may use cookies and similar tracking technologies throughout our services.
205205
206206These technologies are used mostly for stability, security, functionality, performance and advertising purposes.
207207
208208## 8\. Communications from Wix
210210### 8.1. Promotional messages
211211
212212We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from Wix or our partners (acting on Wix's behalf) through such means.
213213
214214If you do not wish to receive such promotional messages or calls, you may notify Wix at any time or follow the "unsubscribe" or STOP instructions contained in the promotional communications you receive.
215215
216#### #ItsThatEasy
216#ItsThatEasy
217217
218218We may send you promotional messages and content.
219219You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.
220220
221221### 8.2. Service and billing messages
222222
239239You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).
240240
241241If you are a Wix User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users'), or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please follow the instructions provided in these Help Center articles: "[Retrieving Your Wix Account Data](https://support.wix.com/en/article/gdpr-retrieving-your-wix-account-data)" or "[Permanently Deleting Your Wix Account](https://support.wix.com/en/article/privacy-permanently-deleting-your-wix-account-2888065)". You can also mail your request to Wix.com, 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel. We will make reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.
242242
243243Please note that permanently deleting your Wix account erases all of your Personal Information from Wix's databases. After completing this process, you can no longer use any of your Wix Services, your account and all its data will be removed permanently, and Wix will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate the deleted account.
244244
245#ItsThatEasy
245### #ItsThatEasy
246246
247247When it comes to your Personal Information you stored with us, you have the right to: access, receive a copy of, update, amend or delete your Personal Information, enjoy data portability (in certain cases) restrict, or object to certain uses of your Personal Information, withdraw consent you've given us before to processing.
248248
249249Just reach out to us by e-mail, mail or through our customer care team, or, when available, fill out our dedicated form.
250250
251251You may also correct and/or update your Personal Information through your user account, if you have one.
275275Once we receive and verify your consumer request, we will delete your personal information from our records unless an exception applies. We will make reasonable efforts to honor your request promptly and consistent with requirements under applicable law.
276276
277277Please note that permanently deleting your Wix account erases all of your Personal Information from Wix's databases. After completing this process, you can no longer use any of your Wix Services, your account, and all its data will be removed permanently, and Wix will not be able to restore your account or retrieve your data in the future. Additionally, if you contact our support channels in the future, the system will not recognize your account, and support agents will not be able to locate the deleted account.
278278
279279If you cannot access your Wix account or if you wish to exercise your CCPA rights through an authorized agent operating on your behalf, you, or your authorized agent (as applicable) may send a request to [privacy@wix.com](mailto:privacy@wix.com) or reach out to our [customer care department](https://support.wix.com/en/article/contacting-wix-customer-care-for-support), including by requesting a callback from a customer care expert. To process your request, in order to protect Users' accounts and Personal Information, we may ask you or your authorized agent for the verifying information detailed above, which may vary according to the circumstances of your request. Authorized agents will also need to provide Wix with a copy of the consumer's signed authorization designating them as their agent.
280280
281#### #ItsThatEasy
281### #ItsThatEasy
282282
283283California residents have a few options to submit requests to exercise their rights. Please refer to this Section 10 for more detail on how you or your authorized agent may submit different types of requests.
284284
285285Wix does NOT sell (as such term is defined in the CCPA) your Personal Information or your customers' Personal Information (Users-of-Users) to third parties.
286286
287287## 11\. Questions and complaints
289289If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us - our details are set out at the end of this Privacy Policy.
290290
291291Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.
292292
293293You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.
294294
295#### #ItsThatEasy
295### #ItsThatEasy
296296
297297You can file a complaint with your local supervisory authority for data protection at any time. Please contact us first so we can try to resolve your concerns.
298298
299299## 12\. Data retention
300300
301301We may retain your Personal Information (as well as your Users-of-Users' Personal Information) for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.
302302
303303We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
304304
305305We maintain a data retention policy which we apply to Personal Information in our care.
306306
307#### #ItsThatEasy
307### #ItsThatEasy
308308
309309We may keep your Personal Information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).
310310
311311## 13\. Security
312312
313313Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors' and Users' privacy.
315315Regardless of the measures and efforts taken by Wix, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users' Personal Information or any other information you upload, publish or otherwise share with Wix or anyone else. We encourage you to set strong passwords for your User Account and User Website, and avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm.
316316
317317Furthermore, because certain areas on our Services are less secure than others (for example, if you set your Support forum ticket to be "Public" instead of "Private", or if you browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.
318318
319319If you have any questions regarding the security of our Services, you are welcome to contact us [here](https://www.wix.com/support-chatbot).
320320
321#### #ItsThatEasy
321### #ItsThatEasy
322322
323323Wix values the security of our customers' Personal Information and we do everything in our power to protect it.
324324
325325However, as we can't guarantee absolute protection - we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.
326326
327327## 14\. Third-party websites
328328
329329Our Services may contain links to other websites or services. We are not responsible for such websites' or services' privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services.
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331#### #ItsThatEasy
331### #ItsThatEasy
332332
333333Our Services may contain links to other websites or services.
334334
335335## 15\. Wix jobs applications
336336
337337Wix welcomes all qualified Applicants to apply to any of the open positions published at [https://www.wix.com/jobs](https://www.wix.com/jobs), by sending us their contact details and CV ("Applicants Information") via the relevant Position Application Form on our Website, or through any other means provided by us.
338338
339339We understand that privacy and discreetness are crucial to our Applicants, and are committed to keep Applicants Personal Information private and use it solely for Wix's internal recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).
340340
341341If you previously submitted your Applicants Personal Information to Wix, and now wish to access it, update it or have it deleted from Wix's systems, please contact us at [jobs@wix.com](mailto:jobs@wix.com).
342342
343#### #ItsThatEasy
343### #ItsThatEasy
344344
345345We welcome all qualified job seekers to apply to any of our open positions, by sending us their contact details and CV.
346346
347347We will use such Personal Information solely for our internal recruitment, employment and business purposes.
348348
349349## 16\. Public forums and user content
353353In any event, we advise against posting any Personal Information (via any means) you don't wish to publicize.
354354
355355If you upload any user content to your User Account or post it on your User Website and provide it in any other way as part of the use of any Service, you do so at your own risk.
356356
357357We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website (including, for instance, password-protected areas on your User Website). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.
358358
359#### #ItsThatEasy
359### #ItsThatEasy
360360
361361Avoid posting any Personal Information to any of the public areas on our Services, or to your own website, if you don't want it to become publicly available.
362362
363363## 17. Updates and interpretation
364364
365365We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as "material" (in our sole good faith discretion), we will notify you (using one of the notification methods set forth in Section 15.3 of the [Terms of Use](http://www.wix.com/about/terms-of-use)) prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you and your Users-of-Users, with respect to our Website, Wix Apps, Mobile Apps and other Services.
366366
367367Any heading, caption or section title contained herein, and any explanation or summary under the right "#ItsThatEasy" column, is provided only for convenience, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.
368368
369369This Privacy Policy was written in English, and may be translated into other languages for your convenience. You may access and view other language versions by changing your Wix Website language settings. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.
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371#### #ItsThatEasy
371### #ItsThatEasy
372372
373373We may change this policy at any time. We will notify you of changes as required by applicable law.
374374
375375Only the left column is legally binding (this column is just for clarity).
376376
377377Translated (non-English) versions of these terms are provided for convenience only.
387387- 500 Terry A. Francois Boulevard, 6th Floor, San Francisco, CA, 94158.
388388
389389For the purposes of GDPR (Article 27), you may contact our EU representative at Wix Online Platforms Limited, 1 Grant's Row, Dublin 2 D02HX96, Ireland.
390390
391391For the purposes of UK GDPR (Article 27), you may contact our UK representative at Wix.Com (UK) Limited, Tower Bridge House, St Katharine's Way, London E1W 1DD, United Kingdom.
392392
393#### #ItsThatEasy
393### #ItsThatEasy
394394
395395We may change this policy at any time. We will notify you of changes as required by applicable law.
396396
397397Only the left column is legally binding (this column is just for clarity).
398398
399399Translated (non-English) versions of these terms are provided for convenience only.