Wix.com Privacy Policy

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11## Wix.com Privacy Policy
22
3Effective from August 8, 2021
3Effective from September 20, 2021
44
55Welcome to Wix.com's Privacy Policy
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77## 1\. Please read carefully
88
99Wix.com cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy ("Privacy Policy") describes how Wix.com Ltd., together with its affiliated companies worldwide ("Wix", "we", "our", or "us"), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Wix users, including unregistered visitors, registered users, and premium users (collectively, "Users", "you", or "your"), and to all Wix services, including our websites (including [www.wix.com](http://www.wix.com/) and any of its subdomains, the "Website"), web applications ("Wix Apps"), mobile applications ("Mobile Apps"), and related services (collectively, the "Services"). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.
108108
109109Protecting Rights and Safety: Wix may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of Wix, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.
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1111114.3.
112112
113113Wix Subsidiaries and Affiliated Companies: We may share your Personal Information internally within our family of companies, for the purposes described in this Privacy Policy. For example, we may share your Personal Information with Wix.com Inc., our US-based subsidiary, in the course of facilitating and providing you (and your Users-of-Users) with our Services.
114Sharing Personal Information by Wix subsidiaries and affiliated companies in the European Union, the United Kingdom and Switzerland with Wix's subsidiaries located outside these regions will only take place under an approved transfer mechanism, such as the relevant Standard Contractual Clauses.
114115
115Sharing Personal Information from Wix subsidiaries and affiliated companies in the European Union and Switzerland to Wix's United States subsidiary will be only when the relevant Model Standard Contractual Clauses are in place.
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1171164.4.
118117
119118In connection with a change in corporate control: In addition, should Wix or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.
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1211204.5.
122121
133132Wix does not control and is not responsible for the actions or policies of any Third Party Service, and your use of any Third Party Service is at your own risk. We encourage you to review any privacy policy accompanying a Third Party Service and ask such Third Party Service for any clarifications you may need before deciding to install and/or use their services.
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1351344.6.
136135
137136## 5\. Where do we store your 'Personal Information'?
138137
139Users' and Users-of-Users' Personal Information may be stored in data centers located in the United States of America, Ireland, Japan and Israel. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.
138Users' and Users-of-Users' Personal Information may be stored in data centers located in the United States of America, Ireland and Israel. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.
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141140Wix.com Ltd. is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.
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143142Wix affiliates and Third-Party Service Providers that store or process your Personal Information on Wix's behalf are contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
144143
1451445.1.
146145
147Transfer of EU Personal data : If you are located in Europe, when we will transfer your Personal Information to the United States or anywhere outside Europe, we will make sure that (i) there is a level of protection deemed adequate by the European Commission or (ii) that the relevant Model Standard Contractual Clauses are in place.
146Transfer of EU Personal data : If you are located in Europe, when we will transfer your Personal Information to the United States or anywhere outside Europe, we will make sure that (i) there is a level of protection deemed adequate by the European Commission or (ii) that the relevant Standard Contractual Clauses are in place.
148147
1491485.2.
150149
151150#### #ItsThatEasy
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153152We may store and process Personal Information in the USA, Europe, Israel, or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers.
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155154Wix's data storage providers are contractually committed to protect and secure your data.
156155
157Among other things, Wix will ensure that there is the adequate level of protection or that relevant Model Standard Contractual Clauses are in place for the international transfer of our EU users' data.
156Among other things, Wix will ensure that there is the adequate level of protection or that relevant Standard Contractual Clauses are in place for the international transfer of our EU users' data.
158157
159158Privacy Shield Certification: Wix and its affiliates, including DeviantArt Inc., participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List, [here](https://www.privacyshield.gov/welcome).
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161160In compliance with the Privacy Shield Principles, Wix.com commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at: [privacy@wix.com](mailto:privacy@wix.com). For the avoidance of doubt, Wix does not rely on the Privacy Shield as a mechanism for transferring GDPR protected personal data.
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163162Wix.com has further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider at [https://feedback-form.truste.com/watchdog/request](https://feedback-form.truste.com/watchdog/request) for more information or to file a complaint. The services are provided at no cost to you.
169168Wix may collect, store and process certain Personal Information of Users-of-Users ("Users-of-Users Information"), solely on our Users' behalf and at their direction. For example, each of our Users is able to import their e-mail contacts from third-party services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with Wix, on the User's behalf.
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171170 For such purposes, Wix serves and shall be considered as a "Processor" and not as the "Controller" (as both such capitalized terms are defined in the European Union General Data Protection Regulation ("GDPR")) of such Users-of-Users Information.
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173172The Users controlling and operating such User Websites shall be considered as the "Controllers" of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.
174173
175The Processing of the Users-of-users' Personal Information shall take place within the territory of the European Union, Israel or a third country, territory or one or more specified sectors within that third country of which the European Commission has decided that it ensures an adequate level of protection and such processing and transfer will be in accordance to the [Data Processing Agreement - Users](https://www.wix.com/about/privacy-dpa-users) ("DPA"). Any transfer to and Processing in a third country outside the European Union that does not ensure an adequate level of protection according to the European Commission, shall be undertaken in accordance with the the Standard Contractual Clauses (2010/87/EU) set out in Annex 1of the DPA. For the sake of clarity, "Processing" should be understood as per the definition provided in the DPA.
174The Processing of the Users-of-users' Personal Information shall take place within the territory of the European Union, Israel or a third country, territory or one or more specified sectors within that third country of which the European Commission has decided that it ensures an adequate level of protection and such processing and transfer will be in accordance to the [Data Processing Addendum - Users](https://www.wix.com/about/privacy-dpa-users) ("DPA"). Any transfer to and Processing in a third country outside the European Union that does not ensure an adequate level of protection according to the European Commission, shall be conducted under an approved transfer mechanism, as detailed in the DPA.
176175
177176You are responsible for the security, integrity and authorized usage of Personal Information about Users-of-Users', and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information.
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179178Wix cannot provide legal advice to Users or their Users-of-Users, however we do recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites in accordance with any applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they understand and, to the extent required by applicable law, consent to them.
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181180For more information on how Users-of-Users Personal Information may be handled by Wix (which may be relevant for any specific notice you provide to and/or consent you obtain from your Users-of-Users), please see Sections [4](https://www.wix.com/about/privacy), [12](https://www.wix.com/about/privacy) and [13](https://www.wix.com/about/privacy).
226225It is important that you are always able to receive such messages. For this reason, you are not be able to opt-out of receiving such Service and Billing Messages unless you are no longer a Wix User (which can be done by deactivating your account).
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228227We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.
229228
230229## 9\. Your rights in relation to your 'Personal Information'
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232Wix agrees that it is imperative that you have control over your Personal Information. Pursuant to privacy regulations worldwide, Wix is taking steps to enable you to request access to, receive a copy of, update, amend, delete, or limit the use of your Personal Information.
231Wix believes that it is imperative that all Wix users have control over their Personal Information. Therefore, depending on the way you use the Wix Services, you may have the right to request access to, receive a copy of, update, amend or delete, port certain Personal Information to another service, restrict, or object to certain uses of your Personal Information (for example, for direct marketing purposes). Further, when we rely on your consent for processing of your Personal Information (for instance, for direct marketing) you can withdraw your consent at any time, and such withdrawal will take affect from thereon.
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233Wix will not charge you more if you exercise any of these rights and will continue to provide you with the same level of service.
234
235If you are a Wix user, you can access and correct a lot of your Personal Information directly through your account, or via online forms Wix makes available to you (as detailed below). You can also exercise your rights by sending your request to [privacy@wix.com](mailto:privacy@wix.com), mailing it to Wix.com, 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel, or reaching out to our [customer care department](https://support.wix.com/en/article/contacting-wix-customer-care-for-support). When we receive your right request, we may take steps to verify your identity before complying with the request to protect your privacy and security.
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234237Before fulfilling your request, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).
235238
236239You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).
237240
238If you are a Wix User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users'), or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please follow the instructions provided in these Help Center articles: "[Retrieving Your Wix Account Data](https://support.wix.com/en/article/gdpr-retrieving-your-wix-account-data)" or [Permanently Deleting Your Wix Account](https://support.wix.com/en/article/privacy-permanently-deleting-your-wix-account-2888065)". You can also mail your request to Wix.com, 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel. We will make reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.
241If you are a Wix User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users'), or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please follow the instructions provided in these Help Center articles: "[Retrieving Your Wix Account Data](https://support.wix.com/en/article/gdpr-retrieving-your-wix-account-data)" or "[Permanently Deleting Your Wix Account](https://support.wix.com/en/article/privacy-permanently-deleting-your-wix-account-2888065)". You can also mail your request to Wix.com, 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel. We will make reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.
239242
240243Please note that permanently deleting your Wix account erases all of your Personal Information from Wix's databases. After completing this process, you can no longer use any of your Wix Services, your account and all its data will be removed permanently, and Wix will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate the deleted account.
241244
242245#ItsThatEasy
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244You may request to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information you have stored with us. Just send us an e-mail or fill out our dedicated GDPR form. You may also correct and/or update your Personal Information through your account or website settings.
247When it comes to your Personal Information you stored with us, you have the right to: access, receive a copy of, update, amend or delete your Personal Information, enjoy data portability (in certain cases) restrict, or object to certain uses of your Personal Information, withdraw consent you've given us before to processing.
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246You can delete your Personal Information by deleting your entire account. We will respond to your requests within a reasonable timeframe.
249Just reach out to us by e-mail, mail or through our customer care team, or, when available, fill out our dedicated form.
247250
251You may also correct and/or update your Personal Information through your user account, if you have one.
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253You can also delete your Personal Information by deleting your entire account. We will respond to your requests within a reasonable timeframe.
254
248255## 10\. Additional Information for California residents
249256
250257If you are a California resident using the Services, the California Consumer Privacy Act ("CCPA") grants you the right to request access to and deletion of the Personal Information Wix collects about you, as well as to request that we disclose how we collect, use, and share your Personal Information.
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252259California residents also have a right to opt-out of the sale of their Personal Information by a business and a right not to be discriminated against for exercising any of their rights under the CCPA.
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