Wix.com Privacy Policy

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Full text changes — 20210801_rev01 to 20210901_rev01

11## Wix.com Privacy Policy
22
3Effective from December 16, 2020
3Effective from August 8, 2021
44
55Welcome to Wix.com's Privacy Policy
66
77## 1\. Please read carefully
88
99Wix.com cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy ("Privacy Policy") describes how Wix.com Ltd., together with its affiliated companies worldwide ("Wix", "we", "our", or "us"), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Wix users, including unregistered visitors, registered users, and premium users (collectively, "Users", "you", or "your"), and to all Wix services, including our websites (including [www.wix.com](http://www.wix.com/) and any of its subdomains, the "Website"), web applications ("Wix Apps"), mobile applications ("Mobile Apps"), and related services (collectively, the "Services"). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.
1010
11Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us at [privacy@wix.com](mailto:privacy@wix.com).
11Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us [here](https://www.wix.com/support-chatbot).
1212
1313#### #ItsThatEasy
1414
1515This policy describes our privacy practices - what Personal Information we collect about our Users, what we do with it, how we share it, and your rights regarding that Personal Information.
1616
1717By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy.
8787We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:
8888
8989Third Party Service Providers: Wix has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, "Third Party Service Provider(s)").
9090
9191Wix may share the following categories of Personal Information with Third Party Service Providers for a business purpose:
9292
93- identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers
93- identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
9494
95- commercial information, for example information regarding products or services purchased, obtained, or considered
95- commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered.
9696
97974.1.
9898
9999#### #ItsThatEasy
100100
101101We may share the Personal Information of our Users and Users-of-Users with various third parties, including certain service providers and law enforcement officials.
102102
103103The Personal Information may be shared solely in accordance with this policy.
104104
105Law Enforcement, Legal Requests and Duties: Wix may disclose or otherwise allow access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.
105Law Enforcement, Legal Requests and Duties: Wix may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.
106106
1071074.2.
108108
109Protecting Rights and Safety: Wix may share your Personal Information if we believe in good faith that this will help protect the rights, property or personal safety of Wix, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.
109Protecting Rights and Safety: Wix may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of Wix, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.
110110
1111114.3.
112112
113Social Media Features and Framed Pages: Our Services include certain Social Media features, widgets, and single sign on features, such as the "Facebook Connect," "Google Sign-in," "Facebook Like", or "Share this" button or other interactive mini-programs ("Social Media Features"). These Social Media Features may collect certain Personal Information such as your IP address or which page you are visiting on our Website and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties' Social Media Features are governed by their policies and not ours.
113Wix Subsidiaries and Affiliated Companies: We may share your Personal Information internally within our family of companies, for the purposes described in this Privacy Policy. For example, we may share your Personal Information with Wix.com Inc., our US-based subsidiary, in the course of facilitating and providing you (and your Users-of-Users) with our Services.
114114
115In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third-Party Service Providers or other parties, while preserving the look and feel of our Website and Services ("Frames"). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing are governed by those third parties' policies and not ours.
115Sharing Personal Information from Wix subsidiaries and affiliated companies in the European Union and Switzerland to Wix's United States subsidiary will be only when the relevant Model Standard Contractual Clauses are in place.
116116
1171174.4.
118118
119App Market Developers: As part of our App Market program, we allow third party developers ("Third Party Developer(s)") to develop and offer their own applications via the Wix App Market ("Third Party App(s)"), in conjunction with Wix.
119In connection with a change in corporate control: In addition, should Wix or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.
120120
121Each Third Party Developer is bound by the [Wix App Market - Partner Program Agreement](http://dev.wix.com/docs/publish/partners-agreement), which among others, contains restrictions on how they may access, store, share, and use the Personal Information you and/or your Users-of-Users provide them or us (as further detailed in the [Wix App Market Terms of Use](http://about.wix.com/app-market-terms))
122
123We encourage you to review any privacy policy accompanying a Third Party App and ask Third Party Developers for any clarifications you may need before deciding to install and use their Third Party App. Wix does not control and is not responsible for the actions or policies of any Third Party Developers, and your use of any Third Party App is at your own risk.
124
125You are solely responsible for notifying your Users-of-Users of the collection, processing and use of their Information and informing them that their Information will be transferred to and processed by Wix on your behalf.
126
1271214.5.
128122
129Wix Subsidiaries and Affiliated Companies: We may share your Personal Information internally within our family of companies, for the purposes described in this Privacy Policy. For example, we may share your Personal Information with Wix.com Inc., our US-based subsidiary, in the course of facilitating and providing you (and your Users-of-Users) with our Services.
123Upon Your Further Direction: The Wix Services enable you, through different techniques, to engage and procure various third party services, products and tools for enhancing your web or mobile sites, including, without limitation, applications and widgets offered to you by third parties through the Wix Website (including the Wix App Market), eCommerce payment providers, third party designers who may assist you with your website, etc. (collectively, "Third Party Services"). If you choose to engage with such Third Party Services, they may have access to and process Personal Information of your Users-of-Users collected through your web or mobile sites. For example:
130124
131Sharing Personal Information from Wix subsidiaries and affiliated companies in the European Union and Switzerland to Wix's United States subsidiary will be only when the relevant Model Standard Contractual Clauses are in place .
125a) Framed Pages: our Services may enable you to integrate Third Party Services directly into your web or mobile sites, such as via page framing techniques to serve content to or from Third Party Services or other parties ("Frames"). In these circumstances, the Third Party Services may collect Personal Information from your Users-of-Users.
132126
1334.6.
127b) App Market Developers: We allow third party developers ("Third Party Developer(s)") to develop and offer their own applications via the Wix App Market ("Third Party App(s)") to Users, which you may integrate into your web or mobile sites. Each Third Party Developer is bound by the Wix App Market Partner Agreement, which among other things, restricts the ways in which such developers may access, store, share, and use the Personal Information you and/or your Users-of-Users provide to them.
134128
135Connection With a Change in Corporate Control: In addition, should Wix or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.
129c) Social Media Features: Our Services may enable you to integrate certain Social Media features, widgets, and single sign on features, such as "Facebook Connect," or "Google Sign-in" ("Social Media Features") into your web or mobile sites. These Social Media Features may collect certain Personal Information from your Users-of-Users such as identifiers, including name, alias, unique personal identifier, online identifier, internet protocol address, email address, or other similar identifiers. Social Media Features are hosted either by a third party or directly on our Services.
136130
1374.7.
131Please note that in the examples listed above in this Section 4.6, Wix merely acts as an intermediary platform allowing you to procure the services of such Third Party Services (including, but not limited to, Third Party Developers, Third Party Apps and Social Media Features) with which you are interacting directly, and at your discretion. In this respect, Wix acts as a service provider to you, disclosing information to the Third Party Services on your behalf. Wix will share your Users-of-Users' Personal Information with Third Parties Services only upon your direction or with your permission and is not, and shall not be, in any way responsible for such Third Party Services processing of such Personal Information, or liable with respect thereto.
138132
139Upon Your Further Direction: Wix may also share your Personal Information with third parties for other purposes upon your further direction or with your explicit approval.
133Wix does not control and is not responsible for the actions or policies of any Third Party Service, and your use of any Third Party Service is at your own risk. We encourage you to review any privacy policy accompanying a Third Party Service and ask such Third Party Service for any clarifications you may need before deciding to install and/or use their services.
140134
1414.8.
1354.6.
142136
143137## 5\. Where do we store your 'Personal Information'?
144138
145139Users' and Users-of-Users' Personal Information may be stored in data centers located in the United States of America, Ireland, Japan and Israel. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.
146140
147141Wix.com Ltd. is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.
248242#ItsThatEasy
249243
250244You may request to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information you have stored with us. Just send us an e-mail or fill out our dedicated GDPR form. You may also correct and/or update your Personal Information through your account or website settings.
251245
252246You can delete your Personal Information by deleting your entire account. We will respond to your requests within a reasonable timeframe.
253247
254## 10\. Additional information for California residents
248## 10\. Additional Information for California residents
255249
256If you are a California resident using the Services, the California Consumer Privacy Act ("CCPA") may provide you the right to request access to and deletion of your Personal Information.
250If you are a California resident using the Services, the California Consumer Privacy Act ("CCPA") grants you the right to request access to and deletion of the Personal Information Wix collects about you, as well as to request that we disclose how we collect, use, and share your Personal Information.
257251
258In order to exercise the right to request access to and deletion of your Personal Information, please see the information on the section 9, above. We do not discriminate based on the exercise of any privacy rights that you might have under this Section.
252California residents also have a right to opt-out of the sale of their Personal Information by a business and a right not to be discriminated against for exercising any of their rights under the CCPA.
259253
260Wix does not sell user Personal Information to third parties for the intents and purposes of the CCPA.
254No sale of Personal Information. Wix does NOT sell (as such term is defined in the CCPA) your Personal Information or your customers' (Users-of-Users) Personal Information to third parties, and Wix has not sold Personal Information in the twelve months prior to the effective date of this Privacy Policy.
261255
262As informed in section 6 above, Wix may collect, store and process certain Personal Information of Users-of-Users, solely on our Users' behalf and at their direction. For such purposes, Wix serves and shall be considered as a "Service Provider" and not as the "Business" (as both such capitalized terms are defined in the CCPA. Wix does not and will not sell your customers' (User-of-User) Personal Information.
256No Discrimination. Wix does not discriminate against any User for exercising their rights under the CCPA.
263257
264Users of the Services who are California residents and under 18 years of age may request and obtain removal of content they posted by emailing us at [privacy@wix.com](mailto:privacy@wix.com). All requests must be labeled "California Removal Request" on the email subject line. All requests must provide a description of the content you want removed and information reasonably sufficient to permit us to locate that content. We do not accept California Removal Requests via postal mail, telephone, or facsimile. We are not responsible for notices that are not labeled or sent properly, and we may not be able to respond if you do not provide adequate information. Please note that your request does not ensure complete or comprehensive removal of the material. For example, materials that you have posted may be republished or reposted by another user or third party
258California consumers can exercise their CCPA rights directly or through an authorized agent by signing in to their registered Wix account at Wix.com and following the instructions outlined below. Please note: in order to protect Users' accounts and Personal Information and safeguard Users' privacy rights, we verify Users' deletion and access requests, and to that extent, we may ask you for additional information or documentation (depending on the case), such as account related information, and, in some cases, billing information used to purchase paid Services, and a copy of documents that can assist with verifying your identity.
265259
260Such identification documentation (if requested) will be used only for verification purposes and we will delete it after your request is processed.
261
262The following instructions apply to Personal Information we may collect from California residents on or through our Services.
263
264Right to Know: If you want to exercise your right to know or receive a copy or access the Personal Information that you have stored with us, please follow the instructions provided in this Help Center article: <"[Retrieving Your Wix Account Data"](https://support.wix.com/en/article/privacy-retrieving-your-wix-account-data)\>, which explains how you can retrieve your Personal Information directly from within your Wix account. Alternatively, you can also submit a request to access your Personal Information through [this web form](https://www.wix.com/account/support/get-archive), by submitting a request by email to [privacy@wix.com](mailto:privacy@wix.com), or by mailing your request to Wix.com, 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel.
265
266Right to Deletion: If you want to exercise your right to request deletion of any of your Personal Information that you have stored with us, please follow the instructions provided in this Help Center article: <"[Permanently Deleting Your Wix Account](https://support.wix.com/en/article/privacy-permanently-deleting-your-wix-account-2888065)">, which explains how to delete your Personal Information that you can access directly through your User account. You can also choose to submit a request to delete all your Personal Information (including information accessible via your User account and any other Personal Information we hold about you) through [this web form](https://www.wix.com/account/support/permanent-delete), by submitting a request by email to [privacy@wix.com](mailto:privacy@wix.com), or by mailing your request to Wix.com, 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel.
267
268Once we receive and verify your consumer request, we will delete your personal information from our records unless an exception applies. We will make reasonable efforts to honor your request promptly and consistent with requirements under applicable law.
269
270Please note that permanently deleting your Wix account erases all of your Personal Information from Wix's databases. After completing this process, you can no longer use any of your Wix Services, your account, and all its data will be removed permanently, and Wix will not be able to restore your account or retrieve your data in the future. Additionally, if you contact our support channels in the future, the system will not recognize your account, and support agents will not be able to locate the deleted account.
271
272If you cannot access your Wix account or if you wish to exercise your CCPA rights through an authorized agent operating on your behalf, you, or your authorized agent (as applicable) may send a request to [privacy@wix.com](mailto:privacy@wix.com) or reach out to our [customer care department](https://support.wix.com/en/article/contacting-wix-customer-care-for-support), including by requesting a callback from a customer care expert. To process your request, in order to protect Users' accounts and Personal Information, we may ask you or your authorized agent for the verifying information detailed above, which may vary according to the circumstances of your request. Authorized agents will also need to provide Wix with a copy of the consumer's signed authorization designating them as their agent.
273
266274#### #ItsThatEasy
267275
268California residents may exercise their right to access and delete their Personal Information. To make a request, (i) visit our webform, (ii) send us an email;
276California residents have a few options to submit requests to exercise their rights. Please refer to this Section 10 for more detail on how you or your authorized agent may submit different types of requests.
269277
278Wix does NOT sell (as such term is defined in the CCPA) your Personal Information or your customers' Personal Information (Users-of-Users) to third parties.
279
270280## 11\. Questions and complaints
271281
272282If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us - our details are set out at the end of this Privacy Policy.
273283
274284Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.
275285
296306Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors' and Users' privacy.
297307
298308Regardless of the measures and efforts taken by Wix, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users' Personal Information or any other information you upload, publish or otherwise share with Wix or anyone else. We encourage you to set strong passwords for your User Account and User Website, and avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm.
299309
300310Furthermore, because certain areas on our Services are less secure than others (for example, if you set your Support forum ticket to be "Public" instead of "Private", or if you browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.
301311
302If you have any questions regarding the security of our Services, you are welcome to contact us at [privacy@wix.com](mailto:privacy@wix.com).
312If you have any questions regarding the security of our Services, you are welcome to contact us [here](https://www.wix.com/support-chatbot).
303313
304314#### #ItsThatEasy
305315
306316Wix values the security of our customers' Personal Information and we do everything in our power to protect it.
307317
308318However, as we can't guarantee absolute protection - we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.
328338We welcome all qualified job seekers to apply to any of our open positions, by sending us their contact details and CV.
329339
330340We will use such Personal Information solely for our internal recruitment, employment and business purposes.
331341
332342## 16\. Public forums and user content
333343
334Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us at: [privacy@wix.com](mailto:privacy@wix.com). In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.
344Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us [here](https://www.wix.com/support-chatbot). In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.
335345
336346In any event, we advise against posting any Personal Information (via any means) you don't wish to publicize.
337347
338348If you upload any user content to your User Account or post it on your User Website and provide it in any other way as part of the use of any Service, you do so at your own risk.
339349
340350We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website (including, for instance, password-protected areas on your User Website). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.
358368Only the left column is legally binding (this column is just for clarity).
359369
360370Translated (non-English) versions of these terms are provided for convenience only.
361371
362372## 18. Contacting us
363373
364If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in Sections 9 or 10 please refer to those sections or contact the Data Protection Officer team at [privacy@wix.com](mailto:privacy@wix.com). We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.
374If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in Sections 9 or 10 please refer to those sections or contact the Data Protection Officer team [here](https://www.wix.com/support-chatbot). We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.
365375
366376You may also contact us by mail at:
367377
368378- 40 Namal Tel Aviv St., Tel Aviv, Israel; or
369379
370380- 500 Terry A. Francois Boulevard, 6th Floor, San Francisco, CA, 94158.