Safe and Fair Play Policy

ARCHIVED 2021-04-03, DATE APPROXIMATE · VERSION 20210403_rev01 · COMPARED WITH 20190719_rev01

Full text changes — 20190719_rev01 to 20210403_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

82	82	4. Knowingly exploiting a bug
83	83	5. Messing with Matchmaking
84	84	6. Match fixing
85	85	7. Encouraging others to break the rules
86	86	8. Asking for or providing personal contact information
87	87	9. Misuse of in-game chat for Advertising, Spamming & Scamming
	88	10. Political statements of affiliation, support, or opposition
88	89
89	90	The rules of our Safe and Fair Play policy (Code of Conduct) apply across all Supercell games - Brawl Stars, Clash Royale, Boom Beach, Clash of Clans and Hay Day. "I didn't know..." is not a valid excuse. We're all here to have fun and enjoy the game!
90	91
91	92	### HOW WE ENFORCE FAIR PLAY
92	93
93	94	Whenever we can, we aim to prevent cheating and disruptive behaviour in our games e.g. we implemented systems that proactively prevent players from using inappropriate language and/or 3rd party software. Where we cannot implement preventative methods, we use a mix of automated and manual review systems. To achieve a fair playing field for every player, we aim to enforce all rules equally to everyone. While much of our systems are automated, we also employ trained moderators who focus on leaderboards, tournament participants and community sourced reports. If you feel like you have received an unjustified penalty, please contact support and we will review your case.