Safe and Fair Play Policy

ARCHIVED 2019-04-03, DATE APPROXIMATE · VERSION 20190403_rev01 · COMPARED WITH 20180521_rev01

Full text changes — 20180521_rev01 to 20190403_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

11Thanks for your interest in safe and fair play!
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3We consider providing a fair and secure gameplay environment a top priority. In pursuing that goal, we do not tolerate cheating or abusive behavior.
4Misconduct with any of the practices listed below will lead to penalties such as revoked in-game currency, temporary game suspension and permanent game account closure.
3We consider providing a fair and secure gameplay environment a top priority. In pursuing that goal, we do not tolerate cheating or abusive behavior. We expect our players to play fairly and by the rules of the game at all times.
4Misconduct with any of the practices listed below or our [Terms of Service](https://supercell.com/en/terms-of-service/), will lead to penalties such as, including but not limited to, revoked in-game currency, temporary game suspension and permanent game account closure.
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66Help us create a great gaming environment, and safeguard your account and device by keeping the following in mind while playing:
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88### CLASH WITH RESPECT!
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1010#### ABUSIVE BEHAVIOUR
5252 **Consequences of misconduct:** Purchasing gems or diamonds from 3rd party vendors can lead to revoked in-app currency and can even get your account permanently banned.
5353
5454### THERE CAN ONLY BE ONE!
5555
5656#### BUYING, SELLING AND SHARING GAME ACCOUNTS
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58Selling, buying, sharing or giving game accounts to other players is against our terms of service and never endorsed by Supercell.
58Selling, buying, sharing or giving game accounts to other players is against our [Terms of Service](https://supercell.com/en/terms-of-service/) and never endorsed by Supercell.
5959
6060Account sales involve advertising advanced game accounts, and luring players eager to progress with tantalizing and unrealistic promises.
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6262The risks surrounding account sales are:
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64641. The seller may take your money and never give you the account
7575### OTHER UNACCEPTABLE BEHAVIOUR
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77771. Supercell Staff impersonation
78782. Phishing other players' accounts
79793. Refund abuse
80804. Knowingly exploiting a bug
815. Encouraging others to break the rules
826. Asking for or providing personal contact information
837. Misuse of in-game chat for Advertising, Spamming & Scamming
815. Messing with Matchmaking
826. Match fixing
837. Encouraging others to break the rules
848. Asking for or providing personal contact information
859. Misuse of in-game chat for Advertising, Spamming & Scamming
8486
85The rules of our Safe and Fair Play policy (Code of Conduct) apply across all Supercell games - Boom Beach, Clash of Clans, Clash Royale, Hay Day and Brawl Stars.
87The rules of our Safe and Fair Play policy (Code of Conduct) apply across all Supercell games - Boom Beach, Clash of Clans, Clash Royale, Hay Day and Brawl Stars. "I didn't know..." is not a valid excuse. We're all here to have fun and enjoy the game!
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89### HOW WE ENFORCE FAIR PLAY
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91Whenever we can, we aim to prevent cheating and disrupting behaviour in our games e.g. we implemented systems that proactively prevent players from using 3rd party software. Where we cannot implement preventative methods, we use a mix of automated and manual review systems. To achieve a fair playing field for every player, we aim to enforce all rules equally to everyone. While much of our systems are automated, we also employ trained moderators who focus on leaderboards, tournament participants and community sourced reports. If you feel like you have received an unjustified penalty, please contact support and we will review your case.
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8793### SUPERCELL STANDS UP TO BULLYING
8894
8995We want players to enjoy our games in a safe environment. So we joined The Royal Foundation's Taskforce on the Prevention of Cyberbullying, set up by Prince William, Duke of Cambridge, in May 2016. The Taskforce brought together some of the world's most recognisable names in media and tech, as well as children's charities and parents, to work alongside a panel of young people to create a safer and more supportive life online.
9096
9197Together, the Taskforce has launched a youth-led, anti-bullying code of conduct for the internet - 'Stop, Speak, Support'. You can read more about it here: [www.stopspeaksupport.com](http://www.stopspeaksupport.com/)
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9399Bullying has no innocent bystanders, and all people online should feel able to look out for their friends, to stop the bullies, to speak out and to get support.
94100
95101The Taskforce members include: The Anti-Bullying Alliance; Apple; BT; The Diana Award; EE; Facebook; Google; Internet Matters; NSPCC; O2; Sky; Snapchat; Supercell; TalkTalk; Twitter; Vodafone and Virgin Media.
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103### SUPERCELL IS MEMBER OF THE FAIR PLAY ALLIANCE
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105As part of our commitment to Fair Play, we are a Steering Committee member of the Fair Play Alliance. We believe that in order to drive lasting change the industry needs to come together, share research and best practices on how to foster fair play in online games. We are committed to developing quality games and believe that fair play and healthy communities have to be at the core of game design.