Privacy Policy
20210301_rev01 · COMPARED WITH 20210201_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE
Full text changes — 20210201_rev01 to 20210301_rev01
| 1 | 1 | ## [Spotify Privacy Policy]() |
| 2 | 2 | |
| 3 | 3 | Effective as of 2020-01-01 |
| 4 | 4 | |
| 5 | 5 | 1 [Introduction]() |
| 6 | ||
| 7 | 6 | 2 [About this Policy]() |
| 8 | ||
| 9 | 7 | 3 [Your rights and your preferences: Giving you choice and control]() |
| 10 | ||
| 11 | 8 | 4 [Personal data we collect from you]() |
| 12 | ||
| 13 | 9 | 5 [What we use your personal data for]() |
| 14 | ||
| 15 | 10 | 6 [Sharing your personal data]() |
| 16 | ||
| 17 | 11 | 7 [Data retention and deletion]() |
| 18 | ||
| 19 | 12 | 8 [Transfer to other countries]() |
| 20 | ||
| 21 | 13 | 9 [Links]() |
| 22 | ||
| 23 | 14 | 10 [Keeping your personal data safe]() |
| 24 | ||
| 25 | 15 | 11 [Children]() |
| 26 | ||
| 27 | 16 | 12 [Changes to this Policy]() |
| 28 | ||
| 29 | 17 | 13 [How to contact us]() |
| 30 | 18 | |
| 31 | 19 | ## [1\. Introduction]() |
| 32 | 20 | |
| 33 | 21 | Thanks for choosing Spotify! |
| 34 | 22 | |
| 42 | 30 | |
| 43 | 31 | From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any material change to the way we collect or process your personal data we will provide you with more information or additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy. |
| 44 | 32 | |
| 45 | 33 | The aim of this Policy is to: |
| 46 | 34 | |
| 47 | 35 | 1. Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with; |
| 48 | ||
| 49 | 36 | 2. Explain the way we use the personal data that you share with us in order to give you a great experience when you are using the Spotify Service; and |
| 50 | ||
| 51 | 37 | 3. Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy. |
| 52 | 38 | |
| 53 | We hope this helps you to understand our privacy commitments to you. For further clarification of the terms used in this Policy please visit our [Privacy Center](https://www.spotify.com/legal/privacy-policy/) on spotify.com. For information on how to contact us if you ever have any questions or concerns, please see [Section 13 'How to contact us']() below. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the Spotify Service. | |
| 39 | We hope this helps you to understand our privacy commitments to you. For further clarification of the terms used in this Policy please visit our [Privacy Center](https://www.spotify.com/us/privacy)on spotify.com. For information on how to contact us if you ever have any questions or concerns, please see [Section 13 'How to contact us']() below. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the Spotify Service. | |
| 54 | 40 | |
| 55 | 41 | ## [3\. Your rights and your preferences: Giving you choice and control]() |
| 56 | 42 | |
| 57 | 43 | The General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data. Accordingly, we are happy to offer transparency and access controls to help users take advantage of those rights. As available and except as limited under applicable law, the rights afforded to individuals are: |
| 58 | 44 | |
| 59 | 45 | - Right of access - the right to be informed of, and request access to, the personal data we process about you; |
| 60 | ||
| 61 | 46 | - Right to rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete; |
| 62 | ||
| 63 | 47 | - Right to erasure - the right to request that we delete your personal data; |
| 64 | ||
| 65 | 48 | - Right to restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data; |
| 66 | ||
| 67 | 49 | - Right to object - |
| 68 | ||
| 69 | - the right, at any time, to object to us processing your personal data on grounds relating to your particular situation; | |
| 70 | ||
| 50 | - - the right, at any time, to object to us processing your personal data on grounds relating to your particular situation; | |
| 71 | 51 | - the right to object to your personal data being processed for direct marketing purposes; |
| 72 | ||
| 73 | 52 | - Right to data portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party's service; and |
| 74 | ||
| 75 | 53 | - Right not to be subject to automated decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect. |
| 76 | 54 | |
| 77 | 55 | In order to enable you to learn more about these rights, exercise these rights with ease, and record your preferences in relation to how Spotify uses your personal data, we provide the following resources: |
| 78 | 56 | |
| 79 | 57 | - **Privacy Settings** (accessed via your account page) - allows you to exercise choices about the processing of certain personal data, and an automated 'Download your data' function to download basic account and usage information. |
| 80 | ||
| 81 | - [Privacy Center](https://www.spotify.com/legal/privacy-policy/) - provides a convenient central location where you can find more information about how Spotify uses your personal data, your rights in relation to your personal data, and how to exercise those rights. | |
| 82 | ||
| 58 | - [Privacy Center](https://www.spotify.com/us/privacy) - provides a convenient central location where you can find more information about how Spotify uses your personal data, your rights in relation to your personal data, and how to exercise those rights. | |
| 83 | 59 | - **Notification Settings** (accessed via your account page) - allows you to choose which marketing communications you receive from Spotify. You may toggle these settings to opt in or out of receiving different types of email and push notifications. Please note that email marketing messages from Spotify include an opt-out mechanism within the message itself (e.g. an unsubscribe link in the emails we send to you). Clicking on the link in an email will opt you out of further messages of that category (e.g. Artist Updates). You can use the Notification Settings page to exercise choices about all categories of email and push marketing communication. |
| 84 | ||
| 85 | 60 | - [Cookies Policy](https://www.spotify.com/legal/cookies-policy) - provides more information on how we use cookies, including for interest-based advertising. You will also find information about how you can manage your cookie preferences and opt-out of certain types of tracking; and |
| 86 | ||
| 87 | 61 | - **Customer Support resources** - We have several pages on our customer support site which provide further guidance about data protection questions. A key source of information is the Data Rights and Privacy Settings article which includes answers to "frequently asked questions" about personal data processing in the Spotify Service. |
| 88 | 62 | |
| 89 | If you have any questions about your privacy, your rights, or how to exercise them, please contact our Data Protection Officer using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/legal/privacy-policy/). If you have concerns around our processing of your personal data, we hope you will continue to work with us to resolve them. However, you can also contact and have the right to lodge a complaint with the Swedish Data Protection Authority (Datainspektionen) or your local Data Protection Authority. | |
| 63 | If you have any questions about your privacy, your rights, or how to exercise them, please contact our Data Protection Officer using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/us/privacy). If you have concerns around our processing of your personal data, we hope you will continue to work with us to resolve them. However, you can also contact and have the right to lodge a complaint with the Swedish Data Protection Authority (Integritetsskyddsmyndigheten) or your local Data Protection Authority. | |
| 90 | 64 | |
| 91 | 65 | Additional privacy rights under the California Consumer Privacy Act (CCPA) can be found in our supplemental policy ["Additional California Privacy Disclosures"](https://www.spotify.com/us/legal/california-privacy-disclosure/), which contains supplemental disclosures relating to the processing of your personal data. |
| 92 | 66 | |
| 93 | 67 | ## [4\. Personal data we collect from you]() |
| 94 | 68 | |
| 95 | 69 | We have set out in the tables below the categories of personal data we collect and use about you and how we collect it: |
| 112 | 86 | | **Usage Data** | This is the personal data that is collected about you when you're accessing and/or using the Spotify Service, including: |
| 113 | 87 | - Information about your type of Spotify Service plan. |
| 114 | 88 | - Information about your interactions with the Spotify Service such as your search queries (including the date and time of any requests you make), streaming history, playlists you create, your library, your browsing history, and your interactions with the Spotify Service, content, other Spotify users. This also may include details of your use of third party applications in connection with the Spotify Service. |
| 115 | 89 | - Inferences drawn about your interests and preferences based on your usage of the Spotify Service. |
| 116 | 90 | - User Content (as defined in the [Terms and Conditions of Use](https://www.spotify.com/legal/end-user-agreement/)) you post to Spotify, such as photos, playlist titles, and interactions with the Spotify Customer Service team. Please note that we will only access your camera or photos from your device if you give us permission to do so, and we will only access images that you specifically choose to share with us and metadata related to those images, such as the type of file and the size of the image. We will never scan or import your device's photo library or camera roll. |
| 117 | 91 | - Certain technical data, which may include: |
| 92 | - | |
| 93 | - URL information; | |
| 94 | - online identifiers including cookie data and IP addresses; | |
| 95 | - information about the types of devices you are using such as unique device IDs, network connection type (e.g. wifi, 3G, LTE, Bluetooth), provider, network and device performance, browser type, language, information enabling digital rights management, operating system, and Spotify application version; | |
| 96 | - device attributes of devices on your wifi network that are available to connect to the Spotify Service (such as speakers); | |
| 97 | - your non-precise location, which may be derived or inferred from certain technical data (e.g., your IP address, language setting of your device, or payment currency), to comply with geographic requirements in our licensing agreements, and deliver personalized content and advertising to you; and | |
| 98 | - motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope) required for the purposes of providing specific features of the Spotify Service to you. | |
| 118 | 99 | |
| 119 | - URL information; | |
| 120 | - online identifiers including cookie data and IP addresses; | |
| 121 | - information about the types of devices you are using such as unique device IDs, network connection type (e.g. wifi, 3G, LTE, Bluetooth), provider, network and device performance, browser type, language, information enabling digital rights management, operating system, and Spotify application version; | |
| 122 | - device attributes of devices on your wifi network that are available to connect to the Spotify Service (such as speakers); | |
| 123 | - your non-precise location, which may be derived or inferred from certain technical data (e.g., your IP address, language setting of your device, or payment currency), to comply with geographic requirements in our licensing agreements, and deliver personalized content and advertising to you; and | |
| 124 | - motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope) required for the purposes of providing specific features of the Spotify Service to you. | |
| 125 | ||
| 126 | 100 | | |
| 127 | 101 | | **Plan Verification Data** | For users of certain plans like the Premium Family Plan and Premium Duo Plan, we may use a third party mapping application (such as Google Maps) and/or your device's location service to help you verify your address. This data is collected for the sole purpose of verifying eligibility for the Premium Family Plan and Premium Duo Plan and is not used for advertising or any other purpose. | |
| 128 | 102 | |
| 129 | 103 | **_The table below describes personal data that you choose to give us that enables us to provide you with additional features/functionality_** |
| 130 | 104 | |
| 131 | 105 | | Categories of personal data | Description of category | |
| 310 | 284 | |
| 311 | 285 | **_Personal data you may choose to share_** |
| 312 | 286 | |
| 313 | 287 | The following personal data will only be shared with the categories of recipients outlined in the table below if: |
| 314 | 288 | |
| 315 | 289 | - you choose to make use of a specific Spotify Service feature where sharing of particular personal data is required for the proper use of the Spotify Service feature; or |
| 316 | ||
| 317 | 290 | - you grant us your permission to share the personal data, e.g. by selecting the appropriate setting in the Spotify Service or authorizing Spotify through a presented consent mechanism. |
| 318 | 291 | |
| 319 | 292 | | Categories of Recipients | Reason for sharing | |
| 320 | 293 | | --- | --- | |
| 321 | | **Third party applications and devices you connect to your Spotify Account** | If you connect your Spotify account to a third party application and/or device(s), such as, social media, audio, television, or automotive platforms and services, Spotify shares technical data with the operator of that third party application and/or device in order to connect your Spotify account, and/or facilitate playback of the Spotify Service. | |
| 322 | With respect to certain third parties which may request or require that we share your information with them, your permission will be requested before we provide your information to such third parties. | |
| 323 | ||
| 324 | | | |
| 294 | | **Third party applications and devices you connect to your Spotify Account** | If you connect your Spotify account to a third party application and/or device(s), such as, social media, audio, television, or automotive platforms and services, Spotify shares technical data with the operator of that third party application and/or device in order to connect your Spotify account, and/or facilitate playback of the Spotify Service.With respect to certain third parties which may request or require that we share your information with them, your permission will be requested before we provide your information to such third parties. | | |
| 325 | 295 | | **Support community** | When you register for a Spotify Support Account on the Spotify Support Community, we will ask you to create a specific Spotify Support Community username. This will be publicly displayed to anyone who accesses the Spotify Support Community along with any questions or comments you post. | |
| 326 | | **Your Spotify followers** | There may be times when you want us to share information about your use of the Spotify Service with other Spotify users known as 'Your Spotify Followers'. | |
| 327 | ||
| 328 | For example, you have the ability to make both private and public playlists. If you share your private playlists with others, please be aware that the recipients of your private playlists can further share those playlists with others. | |
| 329 | ||
| 330 | | | |
| 296 | | **Your Spotify followers** | There may be times when you want us to share information about your use of the Spotify Service with other Spotify users known as 'Your Spotify Followers'. For example, you have the ability to make both private and public playlists. If you share your private playlists with others, please be aware that the recipients of your private playlists can further share those playlists with others. | | |
| 331 | 297 | | **Artists and record labels** | You may choose to share personal data (for example, your email address) with artists, record labels, or other partners who may want to directly send you news or promotional offers. You will always have the option to change your mind and withdraw your consent at any time. | |
| 332 | 298 | |
| 333 | Learn more about how to manage notifications, your publicly available information, and what you share with others in [Section 3 'Your rights and your preferences: Giving you choice and control']() of this Policy and on the [Privacy Center](https://www.spotify.com/legal/privacy-policy/). | |
| 299 | Learn more about how to manage notifications, your publicly available information, and what you share with others in [Section 3 'Your rights and your preferences: Giving you choice and control']() of this Policy and on the [Privacy Center](https://www.spotify.com/us/privacy). | |
| 334 | 300 | |
| 335 | 301 | **_Information we may share_** |
| 336 | 302 | |
| 337 | 303 | | Categories of Recipients | Reason for sharing | |
| 338 | 304 | | --- | --- | |
| 339 | 305 | | **Service providers** | We work with service providers that work on our behalf which may need access to certain personal data in order to provide their services to us. These companies include those we've hired to provide customer service support, operate the technical infrastructure that we need to provide the Spotify Service, assist in protecting and securing our systems and services, and help market Spotify's own products and services as well as partner products, services, events, and co-branded promotions in which Spotify is involved. | |
| 340 | 306 | | **Payment processors** | We will share your personal data with our payment processors as necessary to enable them to process your payments, and for anti-fraud purposes. | |
| 341 | 307 | | **Advertising partners** | We work with advertising partners to enable us to customize the advertising content you may receive on the Spotify Service. These partners help us deliver more relevant ads and promotional messages to you, which may include interest based advertising (also known as online behavioral advertising), contextual advertising, and generic advertising on the Spotify Service. We and our advertising partners may process certain personal data to help Spotify understand your interests or preferences so that we can deliver advertisements that are more relevant to you. | |
| 342 | 308 | | **Spotify partners** | Depending on how you sign up for the Spotify Service (e.g. through a third party service or a mobile provider), we share your Spotify username or other User Data as necessary to enable your account. We may also share personal data with that third party about your use of the Spotify Service, such as whether and to what extent you have used the offer, activated a Spotify account, or actively used the Spotify Service. We also may share your personal data in a pseudonymised format with our music industry partners to help them understand how the content they license to us is performing and to enable you to listen to streaming content via the Spotify Service. | |
| 343 | 309 | | **Academic researchers** | We will share your personal data for activities such as statistical analysis and academic study but only in a pseudonymised format. | |
| 344 | 310 | | **Other Spotify group companies** | We will share your personal data with other Spotify group companies to carry out our daily business operations and to enable us to maintain and provide the Spotify Service to you. | |
| 345 | | **Law enforcement and data protection authorities** | We share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena. | |
| 346 | We also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party's legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data. | |
| 347 | ||
| 348 | | | |
| 311 | | **Law enforcement and data protection authorities** | We share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena. We also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party's legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data. | | |
| 349 | 312 | | **Purchasers of our business** | We will share your personal data in those cases where we sell or negotiate to sell our business to a buyer or prospective buyer. In this situation, Spotify will continue to ensure the confidentiality of your personal data and give you notice before your personal data is transferred to the buyer or becomes subject to a different privacy policy. | |
| 350 | 313 | |
| 351 | 314 | ## [7\. Data retention and deletion]() |
| 352 | 315 | |
| 353 | 316 | We keep your personal data only as long as necessary to provide you with the Spotify Service and for legitimate and essential business purposes, such as maintaining the performance of the Spotify Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the Spotify Service. For example, we keep your playlists, song library, and account information. |
| 354 | 317 | |
| 355 | 318 | If you request, we will delete or anonymise your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following: |
| 356 | 319 | |
| 357 | 320 | - If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved; |
| 358 | ||
| 359 | 321 | - Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or, |
| 360 | ||
| 361 | 322 | - Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users. |
| 362 | 323 | |
| 363 | 324 | ## [8\. Transfer to other countries]() |
| 364 | 325 | |
| 365 | 326 | Spotify shares your personal data globally with Spotify group companies in order to carry out the activities specified in this Policy. Spotify may also subcontract processing to, or share your personal data with, third parties located in countries other than your country. Your personal data, therefore, may be subject to privacy laws that are different from those in your country. |
| 366 | 327 | |
| 381 | 342 | ## [11\. Children]() |
| 382 | 343 | |
| 383 | 344 | With the exception of Spotify Kids, a separate Spotify application available in certain markets, the Spotify Service is not directed to children under the age of 13 years. The Spotify Service is also not offered to children whose age makes it illegal to process their personal data or requires parental consent for the processing of their personal data under the GDPR or other local law. |
| 384 | 345 | |
| 385 | 346 | We do not knowingly collect personal data from children under 13 years or under the applicable age limit (the "Age Limit"). If you are under the Age Limit, please do not use the Spotify Service, and do not provide any personal data to us. |
| 386 | 347 | |
| 387 | If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to Spotify, please contact us using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/legal/privacy-policy/), and you may request exercise of your applicable rights detailed in [Section 3 'Your rights and your preferences: Giving you choice and control']() of this Policy. | |
| 348 | If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to Spotify, please contact us using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/us/privacy), and you may request exercise of your applicable rights detailed in [Section 3 'Your rights and your preferences: Giving you choice and control']() of this Policy. | |
| 388 | 349 | |
| 389 | 350 | If we learn that we have collected the personal data of a child under the age of 13 years, we will take reasonable steps to delete the personal data. This may require us to delete the Spotify account for that child. |
| 390 | 351 | |
| 391 | 352 | ## [12\. Changes to this Policy]() |
| 392 | 353 | |
| 393 | 354 | We may occasionally make changes to this Policy. |
| 394 | 355 | |
| 395 | 356 | When we make material changes to this Policy, we'll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Spotify Service or by sending you an email and/or a device notification. We may notify you in advance. |
| 396 | 357 | |
| 397 | 358 | Please, therefore, make sure you read any such notice carefully. |
| 398 | 359 | |
| 399 | If you want to find out more about this Policy and how Spotify uses your personal data, please visit the [Privacy Center](https://www.spotify.com/legal/privacy-policy/) on spotify.com to find out more. | |
| 360 | If you want to find out more about this Policy and how Spotify uses your personal data, please visit the [Privacy Center](https://www.spotify.com/us/privacy) on spotify.com to find out more. | |
| 400 | 361 | |
| 401 | 362 | ## [13\. How to contact us]() |
| 402 | 363 | |
| 403 | Thank you for reading our Policy. If you have any questions about this Policy, please contact our Data Protection Officer by using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/legal/privacy-policy/), emailing [privacy@spotify.com](mailto:privacy@spotify.com), or by writing to us at the following address: | |
| 364 | Thank you for reading our Policy. If you have any questions about this Policy, please contact our Data Protection Officer by using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/us/privacy), emailing [privacy@spotify.com](mailto:privacy@spotify.com), or by writing to us at the following address: | |
| 404 | 365 | |
| 405 | 366 | Spotify USA Inc. |
| 406 | ||
| 407 | 367 | 150 Greenwich Street, Floor 62 |
| 408 | ||
| 409 | 368 | New York, NY 10007 |
| 410 | ||
| 411 | 369 | USA |
| 412 | 370 | |
| 413 | 371 | We hope you enjoy Spotify! |
| 414 | 372 | |
| 415 | 373 | © Spotify USA Inc. |