Privacy Policy

DATED 2020-01-01 · VERSION 20210201_rev01 · COMPARED WITH 20200202_rev01 · ARCHIVE SNAPSHOT

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1## Spotify Privacy Policy
1## [Spotify Privacy Policy]()
22
3Effective as of January 1, 2020
3Effective as of 2020-01-01
44
551 [Introduction]()
6
672 [About this Policy]()
8
793 [Your rights and your preferences: Giving you choice and control]()
10
8114 [Personal data we collect from you]()
12
9135 [What we use your personal data for]()
14
10156 [Sharing your personal data]()
16
11177 [Data retention and deletion]()
18
12198 [Transfer to other countries]()
20
13219 [Links]()
22
142310 [Keeping your personal data safe]()
24
152511 [Children]()
26
162712 [Changes to this Policy]()
28
172913 [How to contact us]()
1830
19## 1\. Introduction
31## [1\. Introduction]()
2032
2133Thanks for choosing Spotify!
2234
2335At Spotify, we want to give you the best possible experience to ensure that you enjoy our service. To do this we need to understand your streaming habits so we can deliver an exceptional and personalized service specifically for you. Your privacy and the security of your personal data is, and will always be, enormously important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data - as well as outline the controls and choices you have around when and how you choose to share your personal data.
2436
2537That is our objective, and this Privacy Policy ("Policy") will explain exactly what we mean in further detail below.
2638
27## 2\. About this Policy
39## [2\. About this Policy]()
2840
29This Policy sets out the essential details relating to your personal data relationship with Spotify USA Inc. The Policy applies to all Spotify services and any associated services (referred to as the 'Spotify Service'). The terms governing your use of the Spotify Service are defined in our [Terms and Conditions of Use](https://www.spotify.com/us/legal/end-user-agreement/) (the "Terms and Conditions of Use").
41This Policy sets out the essential details relating to your personal data relationship with Spotify USA Inc. The Policy applies to all Spotify services and any associated services (referred to as the 'Spotify Service'). The terms governing your use of the Spotify Service are defined in our [Terms and Conditions of Use](https://www.spotify.com/legal/end-user-agreement) (the "Terms and Conditions of Use").
3042
3143From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any material change to the way we collect or process your personal data we will provide you with more information or additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy.
3244
3345The aim of this Policy is to:
3446
35> 1. Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
36> 2. Explain the way we use the personal data that you share with us in order to give you a great experience when you are using the Spotify Service; and
37> 3. Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.
471. Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
3848
39We hope this helps you to understand our privacy commitments to you. For further clarification of the terms used in this Policy please visit our [Privacy Center](https://www.spotify.com/privacy/plain) on spotify.com. For information on how to contact us if you ever have any questions or concerns, please see [Section 13 'How to contact us']() below. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the Spotify Service.
492. Explain the way we use the personal data that you share with us in order to give you a great experience when you are using the Spotify Service; and
4050
41## 3\. Your rights and your preferences: Giving you choice and control
513. Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.
4252
53We hope this helps you to understand our privacy commitments to you. For further clarification of the terms used in this Policy please visit our [Privacy Center](https://www.spotify.com/legal/privacy-policy/) on spotify.com. For information on how to contact us if you ever have any questions or concerns, please see [Section 13 'How to contact us']() below. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the Spotify Service.
54
55## [3\. Your rights and your preferences: Giving you choice and control]()
56
4357The General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data. Accordingly, we are happy to offer transparency and access controls to help users take advantage of those rights. As available and except as limited under applicable law, the rights afforded to individuals are:
4458
45> - Right of access - the right to be informed of, and request access to, the personal data we process about you;
46> - Right to rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
47> - Right to erasure - the right to request that we delete your personal data;
48> - Right to restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;
49> - Right to object -
50>
51> - the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
52> - the right to object to your personal data being processed for direct marketing purposes;
53>
54> - Right to data portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party's service; and
55> - Right not to be subject to automated decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
59- Right of access - the right to be informed of, and request access to, the personal data we process about you;
5660
61- Right to rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
62
63- Right to erasure - the right to request that we delete your personal data;
64
65- Right to restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;
66
67- Right to object -
68
69 - the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
70
71 - the right to object to your personal data being processed for direct marketing purposes;
72
73- Right to data portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party's service; and
74
75- Right not to be subject to automated decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
76
5777In order to enable you to learn more about these rights, exercise these rights with ease, and record your preferences in relation to how Spotify uses your personal data, we provide the following resources:
5878
59> - **Privacy Settings** (accessed via your account page) - allows you to exercise choices about the processing of certain personal data, and an automated 'Download your data' function to download basic account and usage information.
60>
61> - [Privacy Center](https://www.spotify.com/privacy/plain) - provides a convenient central location where you can find more information about how Spotify uses your personal data, your rights in relation to your personal data, and how to exercise those rights.
62>
63> - **Notification Settings** (accessed via your account page) - allows you to choose which marketing communications you receive from Spotify. You may toggle these settings to opt in or out of receiving different types of email and push notifications. Please note that email marketing messages from Spotify include an opt-out mechanism within the message itself (e.g. an unsubscribe link in the emails we send to you). Clicking on the link in an email will opt you out of further messages of that category (e.g. Artist Updates). You can use the Notification Settings page to exercise choices about all categories of email and push marketing communication.
64>
65> - [Cookies Policy](https://www.spotify.com/us/legal/cookies-policy/) - provides more information on how we use cookies, including for interest-based advertising. You will also find information about how you can manage your cookie preferences and opt-out of certain types of tracking; and
66>
67> - **Customer Support resources** - We have several pages on our customer support site which provide further guidance about data protection questions. A key source of information is the Data Rights and Privacy Settings article which includes answers to "frequently asked questions" about personal data processing in the Spotify Service.
68>
79- **Privacy Settings** (accessed via your account page) - allows you to exercise choices about the processing of certain personal data, and an automated 'Download your data' function to download basic account and usage information.
6980
70If you have any questions about your privacy, your rights, or how to exercise them, please contact our Data Protection Officer using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/privacy/plain). If you have concerns around our processing of your personal data, we hope you will continue to work with us to resolve them. However, you can also contact and have the right to lodge a complaint with the Swedish Data Protection Authority (Datainspektionen) or your local Data Protection Authority.
81- [Privacy Center](https://www.spotify.com/legal/privacy-policy/) - provides a convenient central location where you can find more information about how Spotify uses your personal data, your rights in relation to your personal data, and how to exercise those rights.
7182
83- **Notification Settings** (accessed via your account page) - allows you to choose which marketing communications you receive from Spotify. You may toggle these settings to opt in or out of receiving different types of email and push notifications. Please note that email marketing messages from Spotify include an opt-out mechanism within the message itself (e.g. an unsubscribe link in the emails we send to you). Clicking on the link in an email will opt you out of further messages of that category (e.g. Artist Updates). You can use the Notification Settings page to exercise choices about all categories of email and push marketing communication.
84
85- [Cookies Policy](https://www.spotify.com/legal/cookies-policy) - provides more information on how we use cookies, including for interest-based advertising. You will also find information about how you can manage your cookie preferences and opt-out of certain types of tracking; and
86
87- **Customer Support resources** - We have several pages on our customer support site which provide further guidance about data protection questions. A key source of information is the Data Rights and Privacy Settings article which includes answers to "frequently asked questions" about personal data processing in the Spotify Service.
88
89If you have any questions about your privacy, your rights, or how to exercise them, please contact our Data Protection Officer using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/legal/privacy-policy/). If you have concerns around our processing of your personal data, we hope you will continue to work with us to resolve them. However, you can also contact and have the right to lodge a complaint with the Swedish Data Protection Authority (Datainspektionen) or your local Data Protection Authority.
90
7291Additional privacy rights under the California Consumer Privacy Act (CCPA) can be found in our supplemental policy ["Additional California Privacy Disclosures"](https://www.spotify.com/us/legal/california-privacy-disclosure/), which contains supplemental disclosures relating to the processing of your personal data.
7392
74## 4\. Personal data we collect from you
93## [4\. Personal data we collect from you]()
7594
7695We have set out in the tables below the categories of personal data we collect and use about you and how we collect it:
7796
7897**_The table below describes personal data collected when you sign up for the Spotify Service:_**
7998
8099| Categories of personal data | Description of category |
88107
89108**_The table below describes personal data collected through your use of the Spotify Service:_**
90109
91110| Categories of personal data | Description of category |
92111| --- | --- |
93112| **Usage Data** | This is the personal data that is collected about you when you're accessing and/or using the Spotify Service, including:
94> - Information about your type of Spotify Service plan.
95> - Information about your interactions with the Spotify Service such as your search queries (including the date and time of any requests you make), streaming history, playlists you create, your library, your browsing history, and your interactions with the Spotify Service, content, other Spotify users. This also may include details of your use of third party applications in connection with the Spotify Service.
96> - Inferences drawn about your interests and preferences based on your usage of the Spotify Service.
97> - User Content (as defined in the [Terms and Conditions of Use](https://www.spotify.com/us/legal/end-user-agreement/)) you post to Spotify, such as photos, playlist titles, and interactions with the Spotify Customer Service team. Please note that we will only access your camera or photos from your device if you give us permission to do so, and we will only access images that you specifically choose to share with us and metadata related to those images, such as the type of file and the size of the image. We will never scan or import your device's photo library or camera roll.
98> - Certain technical data, which may include:
99>
100> - URL information;
101> - online identifiers including cookie data and IP addresses;
102> - information about the types of devices you are using such as unique device IDs, network connection type (e.g. wifi, 3G, LTE, Bluetooth), provider, network and device performance, browser type, language, information enabling digital rights management, operating system, and Spotify application version;
103> - device attributes of devices on your wifi network that are available to connect to the Spotify Service (such as speakers);
104> - your non-precise location, which may be derived or inferred from certain technical data (e.g., your IP address, language setting of your device, or payment currency), to comply with geographic requirements in our licensing agreements, and deliver personalized content and advertising to you; and
105> - motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope) required for the purposes of providing specific features of the Spotify Service to you.
113- Information about your type of Spotify Service plan.
114- Information about your interactions with the Spotify Service such as your search queries (including the date and time of any requests you make), streaming history, playlists you create, your library, your browsing history, and your interactions with the Spotify Service, content, other Spotify users. This also may include details of your use of third party applications in connection with the Spotify Service.
115- Inferences drawn about your interests and preferences based on your usage of the Spotify Service.
116- User Content (as defined in the [Terms and Conditions of Use](https://www.spotify.com/legal/end-user-agreement/)) you post to Spotify, such as photos, playlist titles, and interactions with the Spotify Customer Service team. Please note that we will only access your camera or photos from your device if you give us permission to do so, and we will only access images that you specifically choose to share with us and metadata related to those images, such as the type of file and the size of the image. We will never scan or import your device's photo library or camera roll.
117- Certain technical data, which may include:
106118
119- URL information;
120- online identifiers including cookie data and IP addresses;
121- information about the types of devices you are using such as unique device IDs, network connection type (e.g. wifi, 3G, LTE, Bluetooth), provider, network and device performance, browser type, language, information enabling digital rights management, operating system, and Spotify application version;
122- device attributes of devices on your wifi network that are available to connect to the Spotify Service (such as speakers);
123- your non-precise location, which may be derived or inferred from certain technical data (e.g., your IP address, language setting of your device, or payment currency), to comply with geographic requirements in our licensing agreements, and deliver personalized content and advertising to you; and
124- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope) required for the purposes of providing specific features of the Spotify Service to you.
125
107126 |
108127| **Plan Verification Data** | For users of certain plans like the Premium Family Plan and Premium Duo Plan, we may use a third party mapping application (such as Google Maps) and/or your device's location service to help you verify your address. This data is collected for the sole purpose of verifying eligibility for the Premium Family Plan and Premium Duo Plan and is not used for advertising or any other purpose. |
109128
110129**_The table below describes personal data that you choose to give us that enables us to provide you with additional features/functionality_**
111130
112131| Categories of personal data | Description of category |
113132| --- | --- |
114| **Voice Data** | If voice features are available in your market, we collect your voice data with your permission to provide you with additional features and functionalities, such as interacting with the Spotify Service with your voice. For more information see our [Voice Control Policy](https://www.spotify.com/us/legal/voice-controls/). |
115| **Payment and Purchase Data** | We may collect certain personal data if you sign up for a Trial or purchase any of our Paid Subscriptions (as defined in the [Terms and Conditions of Use](https://www.spotify.com/us/legal/end-user-agreement/)) or make other purchases through the Spotify Service. The exact personal data collected will vary depending on the payment method (e.g. direct via your mobile phone carrier or by invoice) but will include information such as:
116> - Name;
117> - Date of birth;
118> - Credit or debit card type, expiration date, and certain digits of your card number;
119> - Postal code;
120> - Mobile phone number; and
121> - Details of your purchase and payment history.
133| **Voice Data** | If voice features are available in your market, we collect your voice data with your permission to provide you with additional features and functionalities, such as interacting with the Spotify Service with your voice. For more information see our [Voice Control Policy](https://www.spotify.com/legal/voice-controls/). |
134| **Payment and Purchase Data** | We may collect certain personal data if you sign up for a Trial or purchase any of our Paid Subscriptions (as defined in the [Terms and Conditions of Use](https://www.spotify.com/legal/end-user-agreement/)) or make other purchases through the Spotify Service. The exact personal data collected will vary depending on the payment method (e.g. direct via your mobile phone carrier or by invoice) but will include information such as:
135- Name;
136- Date of birth;
137- Credit or debit card type, expiration date, and certain digits of your card number;
138- Postal code;
139- Mobile phone number; and
140- Details of your purchase and payment history.
122141
123142 |
124143| **Contests, Surveys and Sweepstakes Data** | When you complete any forms, respond to a survey or questionnaire, or participate in a contest, we collect the personal data you provide. |
125144
126145**_The table below describes personal data collected from third party sources_**
127146
131150| --- | --- |
132151| **Authentication partners** | If you register for or log into our services using third party credentials (e.g. Facebook), we will import your information from such third party to help create your account with us. |
133152| **Technical service partners** | We work with technical service partners that provide us with certain data, such as mapping IP addresses to non-precise location data (e.g., city, state), to enable us to provide the Spotify Service, content, and features. |
134153| **Payment partners** | If you choose to pay for a service or feature by invoice, we may receive data from our payment partners to enable us to send you invoices, process your payment and provide you with what you've purchased. |
135154| **Advertisers and other advertising partners** | We may obtain certain data about you, such as cookie id, mobile device id, or email address, and inferences about your interests and preferences from certain advertisers and advertising partners that allow us to deliver more relevant ads and measure their effectiveness. |
136155
137## 5\. What we use your personal data for
156## [5\. What we use your personal data for]()
138157
139158When you use or interact with the Spotify Service, we use a variety of technologies to process the personal data we collect about you for various reasons. We have set out in the table below the reasons why we process your personal data, the associated legal bases we rely upon to legally permit us to process your personal data, and the categories of personal data (identified in [Section 4 'Personal data we collect from you']() used for these purposes:
140159
141160| Description of why Spotify processes your personal data ('processing purpose') | Legal Basis for the processing purpose | Categories of personal data used by Spotify for the processing purpose |
142161| --- | --- | --- |
143162| To provide and personalize the Spotify Service. |
144> - Performance of a Contract
145> - Legitimate Interest
146> - Consent
163- Performance of a Contract
164- Legitimate Interest
165- Consent
147166
148167 |
149168
150> - User Data
151> - Usage Data
152> - Payment and Purchase Data
153> - Plan Verification Data
154> - Voice Data
169- User Data
170- Usage Data
171- Payment and Purchase Data
172- Plan Verification Data
173- Voice Data
155174
156175 |
157176| To understand, diagnose, troubleshoot, and fix issues with the Spotify Service. |
158177
159> - Performance of a Contract
160> - Legitimate Interest
178- Performance of a Contract
179- Legitimate Interest
161180
162181 |
163182
164> - User Data
165> - Usage Data
183- User Data
184- Usage Data
166185
167186 |
168187| To evaluate and develop new features, technologies, and improvements to the Spotify Service. |
169188
170> - Legitimate Interest
171> - Consent
189- Legitimate Interest
190- Consent
172191
173192 |
174193
175> - User Data
176> - Usage Data
177> - Voice Data
194- User Data
195- Usage Data
196- Voice Data
178197
179198 |
180199| For marketing, promotion, and advertising purposes. |
181200
182> - Legitimate Interest
183> - Consent
201- Legitimate Interest
202- Consent
184203
185204 |
186205
187> - User Data
188> - Usage Data
189> - Voice Data
206- User Data
207- Usage Data
208- Voice Data
190209
191210 |
192211| To comply with legal obligations and law enforcement requests. |
193212
194> - Compliance with legal obligations
195> - Legitimate interest
213- Compliance with legal obligations
214- Legitimate interest
196215
197216 |
198217
199> - User Data
200> - Usage Data
201> - Payment and Purchase Data
202> - Plan Verification Data
203> - Voice Data
204> - Contests, Surveys and Sweepstakes Data
218- User Data
219- Usage Data
220- Payment and Purchase Data
221- Plan Verification Data
222- Voice Data
223- Contests, Surveys and Sweepstakes Data
205224
206225 |
207226| To fulfill contractual obligations with third parties, for example licensing agreements and to take appropriate action with respect to reports of intellectual property infringement and inappropriate content. |
208227
209> - Legitimate interest
228- Legitimate interest
210229
211230 |
212231
213> - User Data
214> - Usage Data
215> - Payment and Purchase Data
232- User Data
233- Usage Data
234- Payment and Purchase Data
216235
217236 |
218237| To establish, exercise, or defend legal claims. |
219238
220> - Legitimate interest
239- Legitimate interest
221240
222241 |
223242
224> - User Data
225> - Usage Data
226> - Payment and Purchase Data
227> - Plan Verification Data
228> - Voice Data
229> - Contests, Surveys and Sweepstakes Data
243- User Data
244- Usage Data
245- Payment and Purchase Data
246- Plan Verification Data
247- Voice Data
248- Contests, Surveys and Sweepstakes Data
230249
231250 |
232251| To conduct business planning, reporting, and forecasting. |
233252
234> - Legitimate interest
253- Legitimate interest
235254
236255 |
237256
238> - User Data
239> - Usage Data
240> - Payment and Purchase Data
257- User Data
258- Usage Data
259- Payment and Purchase Data
241260
242261 |
243262| To process your payment. |
244263
245> - Performance of a Contract
246> - Compliance with legal obligations
264- Performance of a Contract
265- Compliance with legal obligations
247266
248267 |
249268
250> - User Data
251> - Payment and Purchase Data
269- User Data
270- Payment and Purchase Data
252271
253272 |
254273| To detect fraud, including fraudulent payments and fraudulent use of the Spotify Service. |
255274
256> - Performance of a Contract
257> - Compliance with legal obligations
258> - Legitimate Interest
275- Performance of a Contract
276- Compliance with legal obligations
277- Legitimate Interest
259278
260279 |
261280
262> - User Data
263> - Usage Data
264> - Payment and Purchase Data
265> - Plan Verification Data
281- User Data
282- Usage Data
283- Payment and Purchase Data
284- Plan Verification Data
266285
267286 |
268287| To conduct research, contests, surveys, and sweepstakes. |
269288
270> - Performance of a Contract
271> - Legitimate Interest
272> - Consent
289- Performance of a Contract
290- Legitimate Interest
291- Consent
273292
274293 |
275294
276> - User Data
277> - Usage Data
278> - Contests, Surveys and Sweepstakes Data
295- User Data
296- Usage Data
297- Contests, Surveys and Sweepstakes Data
279298
280299 |
281300
282301If you require further information about the balancing test that Spotify has undertaken to justify its reliance on the legitimate interest legal basis under the GDPR, please see [Section 13 'How to contact us']() for further details on how to contact us.
283302
284## 6\. Sharing your personal data
303## [6\. Sharing your personal data]()
285304
286305We have set out the categories of recipients of the personal data collected or generated through your use of the Spotify Service.
287306
288307**_Publicly available information_**
289308
290309The following personal data will always be publicly available on the Spotify Service: your name and/or username, profile picture, who you follow and who follows you on the Spotify Service, your recently played artists, and your public playlists.
291310
292311**_Personal data you may choose to share_**
293312
294313The following personal data will only be shared with the categories of recipients outlined in the table below if:
295314
296> - you choose to make use of a specific Spotify Service feature where sharing of particular personal data is required for the proper use of the Spotify Service feature; or
297> - you grant us your permission to share the personal data, e.g. by selecting the appropriate setting in the Spotify Service or authorizing Spotify through a presented consent mechanism.
315- you choose to make use of a specific Spotify Service feature where sharing of particular personal data is required for the proper use of the Spotify Service feature; or
298316
317- you grant us your permission to share the personal data, e.g. by selecting the appropriate setting in the Spotify Service or authorizing Spotify through a presented consent mechanism.
318
299319| Categories of Recipients | Reason for sharing |
300320| --- | --- |
301| **Third party applications and devices you connect to your Spotify Account** | If you connect your Spotify account to a third party application and/or device(s), such as, social media, audio, television, or automotive platforms and services, Spotify shares technical data with the operator of that third party application and/or device in order to connect your Spotify account, and/or facilitate playback of the Spotify Service. With respect to certain third parties which may request or require that we share your information with them, your permission will be requested before we provide your information to such third parties. |
321| **Third party applications and devices you connect to your Spotify Account** | If you connect your Spotify account to a third party application and/or device(s), such as, social media, audio, television, or automotive platforms and services, Spotify shares technical data with the operator of that third party application and/or device in order to connect your Spotify account, and/or facilitate playback of the Spotify Service.
322With respect to certain third parties which may request or require that we share your information with them, your permission will be requested before we provide your information to such third parties.
323
324 |
302325| **Support community** | When you register for a Spotify Support Account on the Spotify Support Community, we will ask you to create a specific Spotify Support Community username. This will be publicly displayed to anyone who accesses the Spotify Support Community along with any questions or comments you post. |
303| **Your Spotify followers** | There may be times when you want us to share information about your use of the Spotify Service with other Spotify users known as 'Your Spotify Followers'. For example, you have the ability to make both private and public playlists. If you share your private playlists with others, please be aware that the recipients of your private playlists can further share those playlists with others. |
326| **Your Spotify followers** | There may be times when you want us to share information about your use of the Spotify Service with other Spotify users known as 'Your Spotify Followers'.
327
328For example, you have the ability to make both private and public playlists. If you share your private playlists with others, please be aware that the recipients of your private playlists can further share those playlists with others.
329
330 |
304331| **Artists and record labels** | You may choose to share personal data (for example, your email address) with artists, record labels, or other partners who may want to directly send you news or promotional offers. You will always have the option to change your mind and withdraw your consent at any time. |
305332
306Learn more about how to manage notifications, your publicly available information, and what you share with others in [Section 3 'Your rights and your preferences: Giving you choice and control']() of this Policy and on the [Privacy Center](https://www.spotify.com/privacy/plain).
333Learn more about how to manage notifications, your publicly available information, and what you share with others in [Section 3 'Your rights and your preferences: Giving you choice and control']() of this Policy and on the [Privacy Center](https://www.spotify.com/legal/privacy-policy/).
307334
308335**_Information we may share_**
309336
310337| Categories of Recipients | Reason for sharing |
311338| --- | --- |
312339| **Service providers** | We work with service providers that work on our behalf which may need access to certain personal data in order to provide their services to us. These companies include those we've hired to provide customer service support, operate the technical infrastructure that we need to provide the Spotify Service, assist in protecting and securing our systems and services, and help market Spotify's own products and services as well as partner products, services, events, and co-branded promotions in which Spotify is involved. |
313340| **Payment processors** | We will share your personal data with our payment processors as necessary to enable them to process your payments, and for anti-fraud purposes. |
314341| **Advertising partners** | We work with advertising partners to enable us to customize the advertising content you may receive on the Spotify Service. These partners help us deliver more relevant ads and promotional messages to you, which may include interest based advertising (also known as online behavioral advertising), contextual advertising, and generic advertising on the Spotify Service. We and our advertising partners may process certain personal data to help Spotify understand your interests or preferences so that we can deliver advertisements that are more relevant to you. |
315342| **Spotify partners** | Depending on how you sign up for the Spotify Service (e.g. through a third party service or a mobile provider), we share your Spotify username or other User Data as necessary to enable your account. We may also share personal data with that third party about your use of the Spotify Service, such as whether and to what extent you have used the offer, activated a Spotify account, or actively used the Spotify Service. We also may share your personal data in a pseudonymised format with our music industry partners to help them understand how the content they license to us is performing and to enable you to listen to streaming content via the Spotify Service. |
316343| **Academic researchers** | We will share your personal data for activities such as statistical analysis and academic study but only in a pseudonymised format. |
317344| **Other Spotify group companies** | We will share your personal data with other Spotify group companies to carry out our daily business operations and to enable us to maintain and provide the Spotify Service to you. |
318| **Law enforcement and data protection authorities** | We share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena. We also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party's legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data. |
345| **Law enforcement and data protection authorities** | We share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena.
346We also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party's legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.
347
348 |
319349| **Purchasers of our business** | We will share your personal data in those cases where we sell or negotiate to sell our business to a buyer or prospective buyer. In this situation, Spotify will continue to ensure the confidentiality of your personal data and give you notice before your personal data is transferred to the buyer or becomes subject to a different privacy policy. |
320350
321## 7\. Data retention and deletion
351## [7\. Data retention and deletion]()
322352
323353We keep your personal data only as long as necessary to provide you with the Spotify Service and for legitimate and essential business purposes, such as maintaining the performance of the Spotify Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the Spotify Service. For example, we keep your playlists, song library, and account information.
324354
325355If you request, we will delete or anonymise your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:
326356
327> - If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
328> - Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
329> - Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.
357- If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
330358
331## 8\. Transfer to other countries
359- Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
332360
361- Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.
362
363## [8\. Transfer to other countries]()
364
333365Spotify shares your personal data globally with Spotify group companies in order to carry out the activities specified in this Policy. Spotify may also subcontract processing to, or share your personal data with, third parties located in countries other than your country. Your personal data, therefore, may be subject to privacy laws that are different from those in your country.
334366
335367Personal data collected within the European Union and Switzerland may, for example, be transferred to and processed by third parties located in a country outside of the European Union and Switzerland. In such instances Spotify shall ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organisational measures are in place such as the Standard Contractual Clauses approved by the EU Commission.
336368
337369For further details of the security measures we use to protect your personal data, please see [Section 10 'Keeping your personal data safe']() of this Policy.
338370
339## 9\. Links
371## [9\. Links]()
340372
341373We may display advertisements from third parties and other content that links to third-party websites. We cannot control or be held responsible for third parties' privacy practices and content. If you click on a third-party advertisement or link, please understand that you are leaving the Spotify Service and any personal data you provide will not be covered by this Policy. Please read their privacy policies to find out how they collect and process your personal data.
342374
343## 10\. Keeping your personal data safe
375## [10\. Keeping your personal data safe]()
344376
345377We are committed to protecting our users' personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymisation, encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal data in our systems.
346378
347379Your password protects your user account, so we encourage you to use a strong password that is unique to your Spotify account, never share your password with anyone, limit access to your computer and browser, and log out after having used the Spotify Service.
348380
349## 11\. Children
381## [11\. Children]()
350382
351383With the exception of Spotify Kids, a separate Spotify application available in certain markets, the Spotify Service is not directed to children under the age of 13 years. The Spotify Service is also not offered to children whose age makes it illegal to process their personal data or requires parental consent for the processing of their personal data under the GDPR or other local law.
352384
353385We do not knowingly collect personal data from children under 13 years or under the applicable age limit (the "Age Limit"). If you are under the Age Limit, please do not use the Spotify Service, and do not provide any personal data to us.
354386
355If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to Spotify, please contact us using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/privacy/plain), and you may request exercise of your applicable rights detailed in [Section 3 'Your rights and your preferences: Giving you choice and control']() of this Policy.
387If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to Spotify, please contact us using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/legal/privacy-policy/), and you may request exercise of your applicable rights detailed in [Section 3 'Your rights and your preferences: Giving you choice and control']() of this Policy.
356388
357389If we learn that we have collected the personal data of a child under the age of 13 years, we will take reasonable steps to delete the personal data. This may require us to delete the Spotify account for that child.
358390
359## 12\. Changes to this Policy
391## [12\. Changes to this Policy]()
360392
361393We may occasionally make changes to this Policy.
362394
363395When we make material changes to this Policy, we'll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Spotify Service or by sending you an email and/or a device notification. We may notify you in advance.
364396
365397Please, therefore, make sure you read any such notice carefully.
366398
367If you want to find out more about this Policy and how Spotify uses your personal data, please visit the [Privacy Center](https://www.spotify.com/privacy/plain) on spotify.com to find out more.
399If you want to find out more about this Policy and how Spotify uses your personal data, please visit the [Privacy Center](https://www.spotify.com/legal/privacy-policy/) on spotify.com to find out more.
368400
369## 13\. How to contact us
401## [13\. How to contact us]()
370402
371Thank you for reading our Policy. If you have any questions about this Policy, please contact our Data Protection Officer by using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/privacy/plain), emailing [privacy@spotify.com](mailto:privacy@spotify.com), or by writing to us at the following address:
403Thank you for reading our Policy. If you have any questions about this Policy, please contact our Data Protection Officer by using the 'Contact Us' form on the [Privacy Center](https://www.spotify.com/legal/privacy-policy/), emailing [privacy@spotify.com](mailto:privacy@spotify.com), or by writing to us at the following address:
372404
373405Spotify USA Inc.
406
374407150 Greenwich Street, Floor 62
408
375409New York, NY 10007
410
376411USA
377412
378413We hope you enjoy Spotify!
379414
380415© Spotify USA Inc.