Sky Sky Privacy Centre changes — 20190301_rev01

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## How long we keep your information

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We retain your information in accordance with our data retention, deletion and security policies. These set out the criteria we use to determine how long we keep your information, what measures we put in place to keep your information safe and secure. When deciding what to retain, we take into account what information we need to best provide you with products, goods and services, manage your relationship with us, meet our statutory obligations and meet our customers' and previous customers reasonable expectations.

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In this section, we explain the categories of personal data that we may keep, the periods applied and our reasons for keeping them.

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These categories of data include customer contact information, the addresses where we have provided services, account, activation and viewing card numbers, pay per view records, account correspondence with notes and complaints, payment card and financial history. We keep this information for business, legal and regulatory purposes. Some of the legal reasons why we keep this data are: tax purposes, to enable us to defend potential legal claims under the statutory periods set out in the Limitation Act 1980 (for Sky UK Limited and other Sky companies based in England and Wales) or the Statute of Limitations, 1957 (as amended) (For Sky Ireland Limited).

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We will also need to keep some information to demonstrate compliance with the Data Protection Act 2018, for example, where we need to evidence compliance with suppression requests. This information is also helpful if we receive customer enquiries or complaints, and to verify your identity when you contact Sky.

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These records are retained securely for 7 years after your account is cancelled. After this time they will either be securely deleted or anonymised. Some categories of data are deleted sooner where the data is no longer needed for the purposes for which it was collected (such as where we have recorded calls, these are retained for 12 months). Please read the **Keeping your data up to date and your rights** section above to understand how to get in touch to discuss a right to erasure request.

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Please note that you are able to take some actions to delete your data in the My Details page of your Sky account.

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## Complaints

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If you wish to make a complaint about how we use your information, please contact us [here](https://www.sky.com/help/articles/how-to-make-a-complaint/) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you're still unhappy, you can contact the Information Commissioner's Office via their [website](https://ico.org.uk/) or the Irish Data Protection Commissioner via their [website](https://www.dataprotection.ie/docs/Home/4.htm).

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## Contacting Sky

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If you have any queries or comments about this privacy and cookies notice, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact Sky's Data Protection Officer via **dp.department@sky.uk**.

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## Changes to this notice

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We will occasionally update our privacy and cookies notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. This may include phone, SMS, e-mail, post or interactive social media. We encourage you to periodically review our notice to be informed of how we use your information.

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**This privacy and cookies notice was last updated 29 June 2018.**

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**This privacy and cookies notice was last updated 25 February 2019.**

 ## How long we keep your information
+We retain your information in accordance with our data retention, deletion and security policies. These set out the criteria we use to determine how long we keep your information, what measures we put in place to keep your information safe and secure. When deciding what to retain, we take into account what information we need to best provide you with products, goods and services, manage your relationship with us, meet our statutory obligations and meet our customers' and previous customers reasonable expectations.
+In this section, we explain the categories of personal data that we may keep, the periods applied and our reasons for keeping them.
+These categories of data include customer contact information, the addresses where we have provided services, account, activation and viewing card numbers, pay per view records, account correspondence with notes and complaints, payment card and financial history. We keep this information for business, legal and regulatory purposes. Some of the legal reasons why we keep this data are: tax purposes, to enable us to defend potential legal claims under the statutory periods set out in the Limitation Act 1980 (for Sky UK Limited and other Sky companies based in England and Wales) or the Statute of Limitations, 1957 (as amended) (For Sky Ireland Limited).
+We will also need to keep some information to demonstrate compliance with the Data Protection Act 2018, for example, where we need to evidence compliance with suppression requests. This information is also helpful if we receive customer enquiries or complaints, and to verify your identity when you contact Sky.
+These records are retained securely for 7 years after your account is cancelled. After this time they will either be securely deleted or anonymised. Some categories of data are deleted sooner where the data is no longer needed for the purposes for which it was collected (such as where we have recorded calls, these are retained for 12 months). Please read the **Keeping your data up to date and your rights** section above to understand how to get in touch to discuss a right to erasure request.
+Please note that you are able to take some actions to delete your data in the My Details page of your Sky account.
 ## Complaints
 If you wish to make a complaint about how we use your information, please contact us [here](https://www.sky.com/help/articles/how-to-make-a-complaint/) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you're still unhappy, you can contact the Information Commissioner's Office via their [website](https://ico.org.uk/) or the Irish Data Protection Commissioner via their [website](https://www.dataprotection.ie/docs/Home/4.htm).
 ## Contacting Sky
 If you have any queries or comments about this privacy and cookies notice, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact Sky's Data Protection Officer via **dp.department@sky.uk**.
 ## Changes to this notice
 We will occasionally update our privacy and cookies notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. This may include phone, SMS, e-mail, post or interactive social media. We encourage you to periodically review our notice to be informed of how we use your information.
+**This privacy and cookies notice was last updated 29 June 2018.**
+**This privacy and cookies notice was last updated 25 February 2019.**

Sky Privacy Centre

Full text changes — 20180701_rev01 to 20190301_rev01