Sky Privacy Centre

DATED 2018-05-10 · VERSION 20180601_rev01 · COMPARED WITH 20180501_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20180501_rev01 to 20180601_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 ## How long we keep your information
+We retain your information in accordance with our group information security, data retention and deletion policies. These set out the criteria we use to determine how long we keep your information, what measures we put in place to keep your information safe and secure, and with whom we may share your information. When deciding what to retain, we take into account what information we need to best provide you with products, goods and services, manage your relationship with us, meet our statutory obligations and meet our customers' and previous customers reasonable expectations.
+We retain your information in accordance with our data retention, deletion and security policies. These set out the criteria we use to determine how long we keep your information, what measures we put in place to keep your information safe and secure. When deciding what to retain, we take into account what information we need to best provide you with products, goods and services, manage your relationship with us, meet our statutory obligations and meet our customers' and previous customers reasonable expectations.
 ## Complaints
+If you wish to make a complaint about how we use your information, please contact us [here](https://www.sky.com/help/articles/how-to-make-a-complaint/) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you are still unhappy, you can contact the Information Commissioner's Office via their [website](https://ico.org.uk/) or the Irish Data Protection Commissioner via their [website](https://www.dataprotection.ie/docs/Home/4.htm).
+If you wish to make a complaint about how we use your information, please contact us [here](https://www.sky.com/help/articles/how-to-make-a-complaint/) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you're still unhappy, you can contact the Information Commissioner's Office via their [website](https://ico.org.uk/) or the Irish Data Protection Commissioner via their [website](https://www.dataprotection.ie/docs/Home/4.htm).
 ## Contacting Sky
+Any queries or comments about this privacy and cookies notice, for requests of copies of the information we hold about you, or if you wish to have a copy of your information, restrict, transfer or erase your records, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact [dp.department@sky.uk](mailto:dp.department@sky.uk).
+If you have any queries or comments about this privacy and cookies notice, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact Sky's Data Protection Officer via **dp.department@sky.uk**.
 ## Changes to this notice
 We will occasionally update our privacy and cookies notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. This may include phone, SMS, e-mail, post or interactive social media. We encourage you to periodically review our notice to be informed of how we use your information.
+**This privacy and cookies notice was last updated late February 2018**
+**This privacy and cookies notice was last updated 10 May 2018.**