Sky Privacy Centre

ARCHIVED 2017-10-03, DATE APPROXIMATE · VERSION 20171003_rev01 · COMPARED WITH 20170601_rev01

Full text changes — 20170601_rev01 to 20171003_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 Sky account security
 ### Privacy notice
+Sky is Europe's leading entertainment company, headquartered in London. The group serves 21 million customers across five countries: Italy, Germany, Austria, the UK and Ireland. We offer the best and broadest range of content, deliver market-leading customer service and use innovative new technology to give customers a better TV experience, whenever and wherever they choose. We want to give you clear information about what information we collect and how we use it. This privacy notice applies to the use of personal information and other information by Sky UK Limited, Sky Germany, Sky Italy, Sky Ireland, Sky Austria and its group companies.
+Sky is Europe's leading entertainment company, headquartered in London. The group serves 21 million customers across Europe. We offer a range of content, deliver market-leading customer service and use innovative new technology to give customers a better TV experience, whenever and wherever they choose.
+Any member of the Sky group may use and share, within that group and with its advisors, the information you provide and other information it holds about you for the purposes set out below.
+We want to give you clear information about what information we collect and how we use it. This privacy notice applies to the use of personal information and other information by Sky UK Limited, Sky Germany, Sky Italy, Sky Ireland, Sky Austria and its group companies. Please check here in our Annual Report for the full list of Sky group entities.
+Certain group entities such as, The Cloud and NOW TV may have specific privacy notices on their websites, so please check to make sure you are informed of how they use your information.
+Any member of the Sky group may use and share, within that group and with its advisors, applying appropriate security measures to keep your information safe and secure, the information you provide and other information it holds about you for the purposes set out below.
+Certain group entities may have specific privacy notices on their websites, so please check to make sure you are informed of how they use your information.
 - [Types of information we may hold about you and where it comes from]()
 - [How we may use your information]()
 - [Your preferences]()
 ### Cookies notice
 When you create or log in to an online account you agree to our privacy and cookies notice. Otherwise, by continuing to use our websites, content, products or services, you agree to the use of cookies as described in this notice.
+You should be aware that when you access or use our content, products and services, we may collect information from the devices you use to receive Sky content, products and services by using 'cookies'.
+You should be aware that when you access or use our content, products and services, we may collect information from the devices you use to receive Sky content, products and services by using 'cookies'. We also collect such information from third party websites, mobile sites and from apps where we show our own adverts, using cookies and related ad technology.
+If you'd like to learn how to manage these cookies and choose whether or not to receive information of different types, please see the section "Controlling My Cookies" below.
+If you'd like to learn how to manage these cookies and choose whether or not to receive information of different types, please see the section "Controlling My Cookies" below. You can also find helpful information on how to stay safe online in our Broadband Shield and Help & Support sections of the [website](https://www.sky.com/help/articles/sky-broadband-shield-explained).
 - [What are cookies and how do they work?]()
 - [What do you use cookies for?]()
 - [How we show advertising and marketing that is relevant to your interests]()
+- [Cookies Explained]()
+- [Controlling my Cookies]()
+- [Cookies explained]()
+- [Controlling my cookies]()
 ### Contacting Sky
+Any queries or comments about this privacy notice, for requests of copies of the information we hold about you, if you wish to have a copy of your information, amend or transfer your records, or please contact [dp.department@sky.uk](mailto:dp.department@sky.uk) or to Customer Relations, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK. or to Customer Relations, Sky Subscribers Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI.
+If you wish to make a complaint about how we use your information, please contact Customer Relations in the first instance [here](https://contactus.sky.com/uk/make-a-complaint) and we will do our best to help. You may find our [Customer Complaints Code of Practice](https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice) helpful. If you are still unhappy, you can contact the Information Commissioner's Office via their [website](https://ico.org.uk/) or the Irish Data Protection Commissioner via their [website](https://www.dataprotection.ie/docs/Home/4.htm).
+Please ensure you notify us of any updates, amendments and corrections to your information through [My Sky](https://my.sky.com/mysky/indexb.html) or by [contacting us](https://contactus.sky.com/uk/account-billing/change-your-account-details).
+Any queries or comments about this privacy notice, for requests of copies of the information we hold about you, or if you wish to have a copy of your information, amend or transfer your records, please write to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK or to Customer Relations, Sky Subscriber Services Limited, One Burlington Plaza, Burlington Plaza, Dublin 4, ROI or contact [dp.department@sky.uk](mailto:dp.department@sky.uk).
+If you wish to make a complaint about how we use your information, please contact Customer Relations in the first instance and we will do our best to help. If you are still unhappy, you can contact the Information Commissioner's Office via their website [www.ico.org.uk](https://ico.org.uk/).
+Please ensure you notify us of any updates, amendments and corrections to your information by contacting us online, by phone on 03442 414141 in the UK or 0818 719 819 in the ROI or through [My Sky](https://www.sky.com/mysky/my-details).
 **We will occasionally update this privacy notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. We encourage you to periodically review this notice to be informed of how we use your information.**
+This Privacy and Cookies Notice was last updated Spring 2016.
+This Privacy and Cookies Notice was last updated Summer 2017.