Riot Games Privacy Notice

20260729_rev01 · COMPARED WITH 20260509_rev01

Full text changes — 20260509_rev01 to 20260729_rev01

1_Last Modified: April 28, 2026_
2
3Welcome to Riot Games! We are a global gaming company headquartered in Los Angeles with offices and operations around the world. Riot Games, Inc. and its subsidiaries take your privacy and the protection of your personal info seriously. This Privacy Notice explains what personal info Riot Games collects when you visit or use the Riot Services, and ways we use or disclose it. By "personal info," we mean any information from or about an identified or identifiable person, including information that Riot Games can associate with an individual person. We're only describing our own practices-this Notice doesn't cover the practices of third parties we don't control (see [Third-Party Services]()).
4
5California Residents - Our Notice at Collection is as follows:
6
71. Lists of the categories of personal info, and the purposes for which they are collected and used are in [I. PERSONAL INFO WE COLLECT AND USE]().
82. We do not sell or share personal info for cross-context behavioral advertising. We do not collect sensitive personal info. See [II.C. Analytics & Advertising](https://riotgames.com/en/privacy-notice).
93. Our retention period explanation is in [III. HOW LONG WE RETAIN PERSONAL INFO](https://riotgames.com/en/privacy-notice).
10
11When we say "Riot Games" (or similar things like "we" or "us"), we're referring to the Riot Games entity or entities that are responsible for your personal info (see [Contact Us]() to see who that is).
12
13When we say "Riot Services," we mean our games, websites, applications, entertainment content, partnerships, events, activities, and services that link to this Notice, regardless of how you access or use them or engage with us, including through mobile devices or offline such as by phone. Your use of the Riot Services is also subject to the [Terms of Service](https://www.riotgames.com/en/terms-of-service) in your region (including its provisions regarding limitations on damages, resolution of disputes, and application of governing law). Please read this entire Notice to make sure you understand it. You should also read the [Terms of Service](https://www.riotgames.com/en/terms-of-service) carefully, and make sure you understand and agree to them before using the Riot Services.
14
15We've written summaries to identify the key issues discussed in many sections at a glance. _**However, these summaries are intended solely to simplify things, and the full Notice should be read as it takes priority in the event of any ambiguity or conflicts**_.
16
17If you don't understand any parts of the Notice, [Contact Us]() with questions.
18
19Please follow the applicable link for additional important info if you live in the [Russian Federation](https://www.riotgames.com/ru/AdditionalPrivacyNotes) or [Türkiye](https://www.riotgames.com/tr/AdditionalPrivacyNotes).
20
21#### Table of Contents
22
23- [I. Personal Info We Collect and Use](https://riotgames.com/en/privacy-notice)
24 - [A. Players](https://riotgames.com/en/privacy-notice)
25 - [B. Website Visitors](https://riotgames.com/en/privacy-notice)
26 - [C. Attendees](https://riotgames.com/en/privacy-notice)
27 - [D. Communication & Player Behavior](https://riotgames.com/en/privacy-notice)
28 - [E. Anti-Cheat](https://riotgames.com/en/privacy-notice)
29- [II. Personal Info We Disclose](https://riotgames.com/en/privacy-notice)
30 - [A. Players](https://riotgames.com/en/privacy-notice)
31 - [B. Website Visitors](https://riotgames.com/en/privacy-notice)
32 - [C. Analytics & Advertising](https://riotgames.com/en/privacy-notice)
33- [III. How Long We Retain Personal Info](https://riotgames.com/en/privacy-notice)
34- [IV. Third-Party Services]()
35- [V. International Personal Info Processing](https://riotgames.com/en/privacy-notice)
36 - [A. Operating the Riot Services](https://riotgames.com/en/privacy-notice)
37 - [B. Cross-Border Transfers and Storage](https://riotgames.com/en/privacy-notice)
38 - [C. Our Data Privacy Framework Certification](https://riotgames.com/en/privacy-notice)
39- [VI. Your Rights, Choices, And Controls]()
40 - [A. Exercising Your Rights](https://riotgames.com/en/privacy-notice)
41 - [B. Communications Choices](https://riotgames.com/en/privacy-notice)
42 - [C. Cookies, Browser Controls, and Device Controls](https://riotgames.com/en/privacy-notice)
43- [VII. Security]()
44- [VIII. Updates And Revisions](https://riotgames.com/en/privacy-notice)
45- [IX. Contact Us]()
46
47## I. PERSONAL INFO WE COLLECT AND USE
48
49**Summary**: We collect and use personal info from three main types of Riot Services users:
50
51- You play our games.
52- You visit our websites.
53- You attend in-person events.
54
55We collect personal info you choose to provide, either directly, automatically (like with cookies or scripts), or via third parties. If you decline, where we need your personal info to perform a contract with you (including taking steps prior to entering into a contract), to comply with our legal obligations, or to achieve the purposes set out in this Notice, failure to provide that info may prevent you from accessing certain Riot Services or taking advantage of their full functionality. If you disclose any personal info relating to other people in connection with the Riot Services, you represent that you have the authority to do so and to permit us to use the personal info in accordance with this Notice. We do not collect sensitive personal info, as defined under comprehensive state privacy laws, including the California Consumer Privacy Act and the European Union's GDPR.
56
57We may process the personal info of individuals under the age of 18 where we have obtained parental or legal guardian consent (where legally required) and in accordance with applicable laws.
58
59Depending on your use of the Riot Services, the following categories of personal info may have been collected, processed, and disclosed for a business purpose in the preceding 12 months:
60
61**Identifiers**, including name, in-game name, username, email address, billing address, telephone number, IP address, unique device IDs, and online identifiers
62
63**Characteristics or demographics**, including age and gender
64
65**Commercial info**, including interaction with the Riot Services, customer support info, preferences, interests, hobbies, favorite games, purchase history, and payment method
66
67**Internet or other electronic network activity info**, including the use of the Riot Services (timestamps, clicks, scrolling, browsing times, browsing heatmaps, searches, referral/exit pages, and activity and interactions on our websites and in our game clients, including chat logs), computer or device (processing capabilities, manufacturer and model, language and other regional settings, screen resolution and similar settings), IP address (which may be used to infer general location at a city or country level), connection to the Riot Services (browser type and version, operating system name and version, ISP, and your preference settings), how the Riot Services perform (loading errors and response times), third-party platform and usage data, and advertising and analytics info
68
69**Audio, electronic, visual, or similar info**, including audio and text chat, images and videos, recorded gameplay, and related info (build order, and in-game actions)
70
71**Account and payment credentials**,including passwords, card numbers, and security codes
72
73**Inferences drawn** from any of the above in this section
74
75Info that is de-identified, aggregated, or anonymized so that it cannot be used to identify an individual is not personal info. If we de-identify, aggregate, or anonymize your personal info (for example, by deleting your email address, Riot ID, and other identifiers), we commit to maintain and use it in such form without attempting to re-identify it.
76
77Our processing of personal info for these purposes includes algorithms, artificial intelligence (AI), machine learning, or other automated technologies, and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, to build, train, and improve the accuracy of our automated voice and text chat analysis and evaluation, we manually review and verify some of the output produced by the automated methods against the underlying data.
78
79We use advanced tools to automatically scan certain types of content such as communications through social features like voice and text chat, and to monitor activity, such as patterns of behavior. Such advanced automated tools are used for the purposes of detecting and preventing violations of our policies or terms, unauthorized activity or other security risks, and illegal, fraudulent, offensive, inappropriate, or other harmful behavior.
80
81### A. Players
82
83The table below sets out:
84
85- Particular collection and processing activities of player personal info that may apply
86- Categories of personal info which we use for each activity
87- For players in the EEA, UK, or another jurisdiction with data protection laws requiring disclosure of our legal justifications for processing personal info (each called a "legal basis"), our legal basis for each activity
88
89|
90**Activity**
91
92 |
93
94**Categories of Personal Info**
95
96 |
97
98**Legal Basis**
99
100 |
101| --- | --- | --- |
102|
103
104**Create and manage your Riot Account**
105
106We process your info so you can register, update, and delete your account.
107
108 |
109
110- Identifiers
111
112- Characteristics or demographics
113
114- Commercial info
115
116- Internet or other electronic network activity info
117
118- Audio, electronic, visual, or similar info
119
120- Account and payment credentials
121
122- Inferences drawn
123
124 |
125
126Contract for the creation, management, and deletion of your Riot Account.
127
128 |
129|
130
131**Log in securely to Riot Services**
132
133We provide authentication methods to access your account and Riot Services.
134
135 |
136
137- Identifiers
138
139- Internet or other electronic network activity info
140
141- Account and payment credentials
142
143 |
144
145Contract to provide secure login methods and account access for the Riot Services.
146
147 |
148|
149
150**Protect your account from unauthorized access**
151
152We use security measures to secure your account from unauthorized access.
153
154 |
155
156- Identifiers
157
158- Internet or other electronic network activity info
159
160- Account and payment credentials
161
162 |
163
164Legitimate Interest to protect accounts from unauthorized access and ensure account security as part of our commitment to a safe and reliable service.
165
166 |
167|
168
169**Get help from Player Support**
170
171We process your info to answer questions and resolve issues you raise with Riot Player Support.
172
173 |
174
175- Identifiers
176
177- Internet or other electronic network activity info
178
179- Characteristics or demographics
180
181- Commercial info
182
183- Audio, electronic, visual, or similar info
184
185- Account and payment credentials
186
187 |
188
189Contract with you to respond to inquiries, resolve issues, and provide customer support for the Riot Services.
190
191 |
192|
193
194**Use our automated support tools**
195
196We use chatbots and automated support tools to provide regionalized support and route your support requests.
197
198 |
199
200- Identifiers
201
202- Internet or other electronic network activity info
203
204- Commercial info
205
206- Audio, electronic, visual, or similar info
207
208 |
209
210Contract to provide customer support and processing player inquiries under Riot's [Terms of Service](https://www.riotgames.com/en/terms-of-service).
211
212 |
213|
214
215**Access and use Riot Services**
216
217We process your info to deliver the core experiences you expect from Riot Games, and to operate and expand our business.
218
219 |
220
221- Identifiers
222
223- Characteristics or demographics
224
225- Commercial info
226
227- Internet or other electronic network activity info
228
229- Audio, electronic, visual, or similar info
230
231- Account and payment credentials
232
233- Inferences drawn
234
235 |
236
237Contract to fulfill our agreement to provide the Riot Services to you.
238
239Legitimate Interest in operating and expanding our business.
240
241 |
242|
243
244**Play Riot Services on your device according to your interests**
245
246We tailor your experience to fit your system setup, and personalize your experience with the Riot Services, including by presenting content or features better tailored to your interests.
247
248 |
249
250- Identifiers
251
252- Commercial info
253
254- Internet or other electronic network activity info
255
256 |
257
258Legitimate Interest to optimize and tailor the Riot Services based on your device and system capabilities, and your interests.
259
260 |
261|
262
263**Enjoy updated and stable game and platform services**
264
265We monitor game platform health to maintain uptime and service reliability, provide updates to improve or patch the Riot Services, and release new features.
266
267 |
268
269- Identifiers
270
271- Internet or other electronic network activity info
272
273 |
274
275Legitimate Interest to maintain the stability, availability, and performance of the Riot Services.
276
277 |
278|
279
280**Play on a responsive and optimized platform**
281
282We analyze the reliability of Riot Services to improve game performance and user experience.
283
284 |
285
286- Identifiers
287
288- Internet or other electronic network activity info
289
290- Commercial info
291
292 |
293
294Legitimate Interest to improve the stability, responsiveness, and overall performance of the Riot Services.
295
296 |
297|
298
299**View match history, replays, and game results**
300
301We store game outcomes and in-game media to enable match replays, match history, and end-of-game screens.
302
303 |
304
305- Identifiers
306
307- Internet or other electronic network activity info
308
309- Commercial info
310
311- Audio, electronic, visual, or similar info
312
313 |
314
315Legitimate Interest to enhance player experience by enabling access to match replays, history, and post-game insights for review and improvement.
316
317 |
318|
319
320**Play fair and follow in-game rules**
321
322We detect cheating and monitor for unauthorized behavior or modifications.
323
324 |
325
326- Identifiers
327
328- Internet or other electronic network activity info
329
330- Commercial info
331
332- Audio, electronic, visual, or similar info
333
334 |
335
336Legitimate Interest to maintain fair play by preventing cheating, exploitation, and other policy violations.
337
338 |
339|
340
341**Report bugs and experience**
342
343We monitor, investigate, and fix technical problems to improve game performance.
344
345 |
346
347- Identifiers
348
349- Internet or other electronic network activity info
350
351- Commercial info
352
353 |
354
355Legitimate Interest to identify, diagnose, and resolve bugs or performance issues for a stable gaming experience.
356
357 |
358|
359
360**Play in a safe and respectful environment**
361
362We analyze behavior and process reports to reduce disruptive or harmful behavior.
363
364 |
365
366- Identifiers
367
368- Internet or other electronic network activity info
369
370- Audio, electronic, visual, or similar info
371
372- Commercial info
373
374 |
375
376Legitimate Interest to promote a safe and fair gaming environment.
377
378 |
379|
380
381**Participate in Riot surveys**
382
383We provide surveys and review their responses to enhance our products and services.
384
385 |
386
387- Identifiers
388
389- Characteristics or demographics
390
391- Internet or other electronic network activity info
392
393- Commercial info
394
395 |
396
397Legitimate Interest to gather player insights and improve the Riot Services based on feedback and survey responses.
398
399 |
400|
401
402**Customize your Riot settings**
403
404We store and allow customization of various settings and preferences to allow you to manage account info, such as preferred game settings, key bindings, friends list, and rune pages.
405
406 |
407
408- Identifiers
409
410- Internet or other electronic network activity info
411
412 |
413
414Legitimate Interest to enable customization and management of account settings.
415
416 |
417|
418
419**Chat with other players**
420
421We store in-game voice and text communication to provide these features in the Riot Services.
422
423When you use these features, the personal info you disclose may be seen or overheard by others. We may collect and use the personal info you provide, including to enforce our [Terms of Service](https://www.riotgames.com/en/terms-of-service) (such as described in [Anti-Cheat](https://riotgames.com/en/privacy-notice) and [Communication & Player Behavior](https://riotgames.com/en/privacy-notice) below).
424
425 |
426
427- Identifiers
428
429- Internet or other electronic network activity info
430
431- Audio, electronic, visual, or similar info
432
433 |
434
435Legitimate Interest to facilitate player communication and social interaction within the Riot Services.
436
437 |
438|
439
440**Make purchases**
441
442We process payment info to enable purchases in the Riot Services.
443
444_Purchases may grant a license to virtual content._
445
446 |
447
448- Identifiers
449
450- Internet or other electronic network activity info
451
452- Account and payment credentials
453
454- Commercial info
455
456 |
457
458Legal Obligation to process transactions, fulfill purchases, and comply with financial and regulatory requirements.
459
460Contract to fulfill transactions and provide purchased goods in accordance with our contract with you.
461
462 |
463|
464
465**Participate in Riot marketing**
466
467We deliver ads and other promotional content to market Riot Services.
468
469 |
470
471- Identifiers
472
473- Internet or other electronic network activity info
474
475- Commercial Info
476
477 |
478
479Consent to deliver personalized marketing and promotional content about Riot Services.
480
481 |
482|
483
484**Join contests, promotions, and competitive events**
485
486We collect your info to manage entries.
487
488 |
489
490- Identifiers
491
492- Characteristics or demographics
493
494- Internet or other electronic network activity info
495
496- Commercial Info
497
498 |
499
500Contract to fulfill our contractual obligations to participants.
501
502Legitimate Interest to fulfill promotion participation agreements and enhance player engagement.
503
504 |
505|
506
507**Use Riot Services to help us improve**
508
509When you use Riot Services, we analyze your activity to understand usage, improve services, develop new features, and measure their impact.
510
511 |
512
513- Identifiers
514
515- Characteristics or demographics
516
517- Commercial info
518
519- Internet or other electronic network activity info
520
521- Audio, electronic, visual, or similar info
522
523- Account and payment credentials
524
525- Inferences drawn
526
527 |
528
529Legitimate Interest in understanding how the Riot Services are used to better improve them, develop new products, and understand their impact and reach.
530
531 |
532|
533
534**Participate as a community partner or influencer**
535
536We collect info from community partners and influencers to manage communications, track participation, and promote community-driven initiatives.
537
538 |
539
540- Identifiers
541
542- Characteristics or demographics
543
544- Commercial info
545
546- Internet or other electronic network activity info
547
548- Audio, electronic, visual, or similar info
549
550 |
551
552Legitimate Interest to operate Riot's community programs, facilitate mutually beneficial influencer relationships, and promote community-driven initiatives.
553
554Contract where individuals request to join and participate under agreed terms.
555
556 |
557
558[Send to top]()
559
560### B. Website Visitors
561
562The table below sets out:
563
564- Particular collection and processing activities of website visitor personal info that may apply
565- Categories of personal info which we use for each activity
566- For website visitors in the EEA, UK, or another jurisdiction with data protection laws requiring disclosure of our legal justifications for processing personal info, our legal basis for each activity
567
568|
569**Activity**
570
571 |
572
573**Categories of Personal Info**
574
575 |
576
577**Legal Basis**
578
579 |
580| --- | --- | --- |
581|
582
583**Navigate and interact with Riot's websites**
584
585We use analytics and heatmaps to understand how you engage with Riot's websites (e.g., mouse movement, clicks, and dark spots).
586
587 |
588
589- Identifiers
590
591- Internet or other electronic network activity info
592
593 |
594
595Consent (EU) to analyze website interactions and enhance user experience.
596
597Legitimate Interest (non-EU) to evaluate website performance and optimize functionality for a better user experience.
598
599 |
600|
601
602**Use core or optional website features**
603
604 |
605
606- Identifiers
607
608- Internet or other electronic network activity info
609
610 |
611
612Contract to provide core website functionality and ensure proper operation of the Riot Services in accordance with our [Terms of Service](https://www.riotgames.com/en/terms-of-service).
613
614Consent to provide optional website features, including personalized content.
615
616 |
617|
618
619**Get a tailored website experience**
620
621We adjust content based on your device or browser settings.
622
623 |
624
625- Identifiers
626
627- Internet or other electronic network activity info
628
629 |
630
631Legitimate Interest to optimize website functionality and personalize content based on system capabilities.
632
633 |
634|
635
636**Enter a contest, promotion, complete a survey, or use interactive features like image generation tools on our website**
637
638We administer surveys, contact participants, and fulfill related actions.
639
640 |
641
642- Identifiers
643
644- Characteristics or demographics
645
646- Internet or other electronic network activity info
647
648- Commercial Info
649
650- Audio, electronic, visual, or similar info
651
652 |
653
654Consent to participate in promotions, surveys, or use interactive features.
655
656 |
657
658[Send to top]()
659
660### C. Attendees
661
662The table below sets out:
663
664- Particular collection and processing activities of event attendees and other in-person visitor personal info that may apply
665- Categories of personal info which we use for each activity
666- For attendees in the EEA, UK, or another jurisdiction with data protection laws requiring disclosure of our legal justifications for processing personal info, our legal basis for each activity
667
668|
669**Activity**
670
671 |
672
673**Categories of Personal Info**
674
675 |
676
677**Legal Basis**
678
679 |
680| --- | --- | --- |
681|
682
683**Visit a Riot office or event**
684
685We use CCTV and conduct screening to ensure physical security.
686
687 |
688
689- Identifiers
690
691- Audio, electronic, visual, or similar info
692
693 |
694
695Legitimate Interest to ensure the safety and security of visitors.
696
697 |
698|
699
700**Provide feedback to Riot**
701
702We collect survey responses to improve events and Riot Services.
703
704 |
705
706- Identifiers
707
708- Characteristics or demographics
709
710- Internet or other electronic network activity info
711
712- Commercial info
713
714 |
715
716Legitimate Interest to evaluate visitor feedback and improve the Riot Services.
717
718Consent to provide feedback and demographic info to improve the Riot Services.
719
720 |
721|
722
723**Make purchases**
724
725We process your transactions for event tickets, merchandise, or refreshments.
726
727 |
728
729- Identifiers
730
731- Internet or other electronic network activity info
732
733- Account and payment credentials
734
735- Commercial info
736
737 |
738
739Legal Obligation to process transactions, fulfill purchases, and comply with financial and regulatory requirements.
740
741Contract to fulfill transactions and provide purchased goods in accordance with our contract with you.
742
743 |
744|
745
746**Appear in event recordings or promotional content**
747
748We capture and store photos and video at events to promote Riot activities and community engagement.
749
750 |
751
752- Audio, electronic, visual, or similar info
753
754 |
755
756Legitimate Interest to document and promote Riot events, enhance community engagement, and create promotional content.
757
758 |
759
760[Send to top]()
761
762### D. Communication & Player Behavior
763
764We've empowered our players to help enforce our policies (e.g., the acceptable use and behavioral policies that we publish from time to time on the Riot Services) related to certain in-game behavior. For example, players may report each other and submit info about their in-game activity and actions to help us determine if the reported behavior constitutes a violation of rules and policies that apply to player conduct, as well as any potential repercussions (such as temporary or permanent account suspensions or chat restrictions).
765
766We also record and store, and reserve the right (but have no obligation and where legally permissible) to monitor voice and text chat and similar details about optional interactions for a period we determine is appropriate to help us, among other things, address disruptive behavior, enforce our rules and policies and [Terms of Service](https://www.riotgames.com/en/terms-of-service), and foster a safer and more positive gaming community for our players.
767
768We use both manual (like enabling you to report such behavior through Player Support tickets) and advanced automated (such as machine learning, transcription, and analysis) tools and techniques to support these efforts. Where possible, we also use anonymized data to develop and improve this process. For example, as part of our voice and text chat evaluation, we leverage artificial intelligence labeling tools to analyze anonymized chat logs and improve accuracy.
769
770To enable us to monitor compliance with our policies and terms, we develop template patterns of inappropriate behavior (e.g., abuse, hate speech, cheating, threats, offensive or inappropriate names), which we consider indicative of prohibited behaviors. We do this based upon an analysis of social features like voice and text chat, including files uploaded or exchanged through chat, and actual behaviors when you use the Riot Services. We grade these patterns of inappropriate behavior based upon their severity with different consequences (e.g., temporary or permanent account restrictions or communications restrictions) for players based upon how serious their conduct is. If another player makes a complaint about your behavior, our advanced automated tools use these patterns of inappropriate behavior and grading system to compare your behavior over time with these patterns of inappropriate behavior and, if it is determined that you have engaged in inappropriate behavior, make a decision as to the consequences for you of your behavior. This helps us enforce our policies and terms, secure the Riot Services, detect and prevent unauthorized activity, maintain the competitive integrity of the Riot Services, and prevent illegal, fraudulent, offensive, inappropriate, or other harmful behavior.
771
772Our complaints procedure may allow you to appeal a decision. In this case, we may provide you with info that illustrates our rationale and factors that contributed to our decision, along with some tips on how to avoid repeating such behavior in the future. If you still wish to appeal, you may request one of our agents to review your case who will make a final manual determination as to the correct outcome based on the available evidence.
773
774Please be kind to other players, observe our policies related to player behavior (including our [Terms of Service](https://www.riotgames.com/en/terms-of-service)), and always be thoughtful about how you communicate with others!
775
776[Send to top]()
777
778### E. Anti-Cheat
779
780We always seek to offer players a fair, fun, and competitive gaming experience on the Riot Services. Our [Terms of Service](https://www.riotgames.com/en/terms-of-service) strictly prohibit use of unauthorized third-party programs that interact with the Riot Services, including mods, hacks, cheats, scripts, bots, trainers, and automation programs. As described in [Communication & Player Behavior](https://riotgames.com/en/privacy-notice), we may use anti-cheat and fraud prevention technologies (such as anti-cheat software that may run in the background of your device) that may make automated decisions (such as temporary or permanent account suspensions, communications restrictions, removal of content, or limited access to game content) based on our monitoring of social features like voice and text chat and actual behaviors when you use the Riot Services.
781
782Our complaints procedure may allow you to appeal a decision. You may be able to request one of our agents to review your case, who will make a final manual determination as to the correct outcome based on the available evidence.
783
784[Send to top]()
785
786## II. PERSONAL INFO WE DISCLOSE
787
788**Summary**: We disclose your personal info for the purposes set out in this Notice, including to provide the Riot Services, for advertising purposes, to enforce the [Terms of Service](https://www.riotgames.com/en/terms-of-service), secure the Riot Services, or if we're required to do so by law or respond to legal process. In certain jurisdictions, we may use advertising services that obtain info from cookies or other trackers or use your email address, including for the purpose of delivering advertising to you based on your activities across third-party, nonaffiliated websites and platforms. In states with comprehensive privacy laws where this sort of advertising may be subject to an opt out, we do not do this. In other words, we do not "sell," "share," or use personal info for "targeted advertising" purposes in those U.S. states that require these defined activities to be subject to an opt-out.
789
790We disclose your personal info to Riot Games-controlled subsidiaries and affiliates that provide services to us so we can more seamlessly operate, support, and improve the Riot Services (such as to facilitate account transfers and provide Player Support in your local language). Since we're a global company, this means your personal info may be transferred to or stored in locations outside your country of residence (see [International Personal Info Processing](https://riotgames.com/en/privacy-notice)). To provide the Riot Services to you, we may outsource the processing of your personal info to third parties. To learn more about the Riot Games entity or, where applicable, entities that control and are responsible for your personal info, see [Contact Us](https://riotgames.com/en/privacy-notice) below.
791
792We disclose personal info from two main types of Riot Services users:
793
794- You play our games.
795- You visit our websites.
796
797### A. Players
798
799The table below sets out:
800
801- Particular disclosure activities of player personal info that may apply
802- Categories of personal info disclosed for each activity
803- Categories of recipients of the personal info disclosed for each activity
804- For players in the EEA, UK, or another jurisdiction with data protection laws requiring disclosure of our legal justifications for processing personal info, our legal basis for each activity
805
806|
807**Activity**
808
809 |
810
811**Categories of Personal Info**
812
813 |
814
815**Categories of Recipients**
816
817 |
818
819**Legal Basis**
820
821 |
822| --- | --- | --- | --- |
823|
824
825**Get help from Player Support**
826
827We disclose your info with agents so they can assist with service requests.
828
829 |
830
831- Identifiers
832
833- Internet or other electronic network activity info
834
835- Commercial info
836
837 |
838
839Player Support service providers
840
841 |
842
843Contract by enabling customer support agents to address player inquiries and service tickets.
844
845 |
846|
847
848**Make purchases**
849
850We disclose your info to process payments and prevent fraud.
851
852 |
853
854- Identifiers
855
856- Account and payment credentials
857
858- Commercial info
859
860 |
861
862Financial service providers
863
864 |
865
866Legal Obligation to process transactions, fulfill purchases, and comply with financial and regulatory requirements.
867
868Contract to fulfill transactions and provide purchased goods in accordance with our contract with you.
869
870 |
871|
872
873**Participate as a community partner or influencer**
874
875We engage with community partners and influencers and store related data.
876
877 |
878
879- Identifiers
880
881- Characteristics or demographics
882
883- Commercial info
884
885- Internet or other electronic network activity info
886
887- Audio, electronic, visual, or similar info
888
889 |
890
891Third-party partners
892
893 |
894
895Legitimate Interest to operate Riot's community programs, facilitate mutually beneficial influencer relationships, and promote community-driven initiatives.
896
897Contract where individuals request to join and participate under agreed terms.
898
899 |
900|
901
902**Provide personal info that has been lawfully requested from authorities**
903
904We process and disclose personal info when required by law or regulation.
905
906 |
907
908- Identifiers
909
910- Characteristics or demographics
911
912- Commercial info
913
914- Internet or other electronic network activity info
915
916- Audio, electronic, visual, or similar info
917
918- Account and payment credentials
919
920- Inferences drawn
921
922 |
923
924Public or government entities
925
926 |
927
928Legal Obligation to comply with legal requirements.
929
930 |
931|
932
933**Play in a safe online environment**
934
935We report potential exploitation or harmful activity to authorities. For example, applicable laws relating to child sexual exploitation may require us to report personal info to public or government authorities.
936
937 |
938
939- Identifiers
940
941- Characteristics or demographics
942
943- Internet or other electronic network activity info
944
945- Audio, electronic, visual, or similar info
946
947- Commercial info
948
949- Account and payment credentials
950
951 |
952
953Public or government entities
954
955 |
956
957Legal Obligation to detect, investigate, and report cases of exploitation or harmful activities to law enforcement and regulatory authorities.
958
959 |
960|
961
962**Use our services during a business change like a merger or acquisition**
963
964We may disclose info as part of a merger, acquisition, or similar transaction.
965
966 |
967
968- Identifiers
969
970- Commercial info
971
972 |
973
974- Potential acquirers
975
976- Professional advisers
977
978 |
979
980Legitimate Interest to facilitate mergers, acquisitions, or corporate transactions that may involve the transfer of personal info.
981
982Contract, where applicable, to fulfill our obligations related to business transactions.
983
984 |
985|
986
987**Use community websites that show your in-game stats**
988
989We provide access to in-game stats through approved Riot API partners.
990
991 |
992
993- Identifiers
994
995- Internet or other electronic network activity info
996
997- Commercial info
998
999 |
1000
1001Approved developers and the public via Riot API
1002
1003 |
1004
1005Legitimate Interest to provide community features such as in-game statistics through approved Riot API partners in accordance with Riot's [Terms of Service](https://www.riotgames.com/en/terms-of-service).
1006
1007 |
1008|
1009
1010**Use Riot Services securely**
1011
1012We disclose data to detect and stop cyber threats, fraud, or unauthorized access.
1013
1014 |
1015
1016- Identifiers
1017
1018- Internet or other electronic network activity info
1019
1020- Commercial info
1021
1022 |
1023
1024- Security and integrity services
1025
1026- Public or government entities
1027
1028 |
1029
1030Legitimate Interest to detect, prevent, and mitigate security threats, including fraud, cyberattacks, and unauthorized access.
1031
1032 |
1033|
1034
1035**Use Riot Services in accordance with our Terms of Service**
1036
1037To enforce Riot's [Terms of Service](https://www.riotgames.com/en/terms-of-service), we disclose data to investigate violations, pursue legal claims, defend against disputes, and limit potential damages.
1038
1039 |
1040
1041- Identifiers
1042
1043- Internet or other electronic network activity info
1044
1045- Commercial info
1046
1047 |
1048
1049- Professional advisers
1050
1051- Public or government entities
1052
1053 |
1054
1055Legitimate Interest to enforce Riot's [Terms of Service](https://www.riotgames.com/en/terms-of-service), investigate violations, pursue legal claims, and defend against disputes.
1056
1057Legal Obligation to comply with legal requirements when taking legal action or responding to regulatory obligations.
1058
1059 |
1060|
1061
1062**Link your Riot account with partners**
1063
1064We disclose data with third-party platforms (e.g., Discord, Twitch, and Xbox) when you use social integration features.
1065
1066 |
1067
1068- Identifiers
1069
1070- Internet or other electronic network activity info
1071
1072 |
1073
1074Console and platform partners
1075
1076 |
1077
1078Contract to provide partnership benefits where users have consented to participate in integrations with third-party services.
1079
1080 |
1081|
1082
1083**Join contests, promotions, and competitive events**
1084
1085We use and disclose your info to manage entries.
1086
1087 |
1088
1089- Identifiers
1090
1091- Characteristics or demographics
1092
1093- Internet or other electronic network activity info
1094
1095- Commercial Info
1096
1097 |
1098
1099- Promotional service providers
1100
1101- Third-party partners, including Tournament Organizers
1102
1103 |
1104
1105Contract to fulfill our contractual obligations to participants.
1106
1107Legitimate Interest to fulfill promotion participation agreements and enhance player engagement.
1108
1109 |
1110
1111[Send to top]()
1112
1113### B. Website Visitors
1114
1115The table below sets out:
1116
1117- Particular disclosure activities of website visitor personal info that may apply
1118- Categories of personal info disclosed for each activity
1119- Categories of recipients of the personal info disclosed for each activity
1120- For website visitors in the EEA, UK, or another jurisdiction with data protection laws requiring disclosure of our legal justifications for processing personal info, our legal basis for each activity
1121
1122|
1123**Processing Activity**
1124
1125 |
1126
1127**Categories of Personal Info**
1128
1129 |
1130
1131**Categories of Recipients**
1132
1133 |
1134
1135**Legal Basis**
1136
1137 |
1138| --- | --- | --- | --- |
1139|
1140
1141**Navigate and interact with our website**
1142
1143We use analytics and heatmaps to understand how you engage with Riot's website (e.g., mouse movement, clicks, dark spots).
1144
1145 |
1146
1147- Identifiers
1148
1149- Internet or other electronic network activity info
1150
1151- Inferences drawn
1152
1153 |
1154
1155Website performance and analytics service providers
1156
1157 |
1158
1159Legitimate Interest to analyze user interactions and improve website functionality and user experience.
1160
1161Consent to collect insights on website interactions for optimization purposes.
1162
1163 |
1164|
1165
1166**Log in to Riot Services**
1167
1168We disclose login credentials with partners to authenticate users and enable secure access.
1169
1170 |
1171
1172- Identifiers
1173
1174- Internet or other electronic network activity info
1175
1176 |
1177
1178Console and platform partners
1179
1180 |
1181
1182Contract to authenticate users and provide secure access to Riot Services.
1183
1184 |
1185|
1186
1187**Receive Riot marketing emails**
1188
1189We disclose your info to email partners to send you updates about Riot Services.
1190
1191 |
1192
1193- Identifiers
1194
1195- Internet or other electronic network activity info
1196
1197 |
1198
1199Marketing, advertising, and analytics partners
1200
1201 |
1202
1203Consent to send marketing communications and updates about Riot Services.
1204
1205 |
1206|
1207
1208**Click on third-party links**
1209
1210We may facilitate connections to third-party services, who handle your data under their own policies, and whose practices we do not endorse.
1211
1212 |
1213
1214- Identifiers
1215
1216- Internet or other electronic network activity info
1217
1218 |
1219
1220Third-party partners
1221
1222 |
1223
1224Legitimate Interest to facilitate user interactions with third-party websites and services.
1225
1226 |
1227|
1228
1229**Engage with cookies, pixels, or ad tracking tools**
1230
1231 |
1232
1233- Identifiers
1234
1235- Internet or other electronic network activity info
1236
1237- Commercial info
1238
1239 |
1240
1241- Website performance and analytics service providers
1242
1243- Marketing, advertising, and analytics partners
1244
1245 |
1246
1247Consent for non-essential cookies and ad tracking.
1248
1249Legitimate Interest for essential website functionality and performance monitoring.
1250
1251 |
1252
1253[Send to top]()
1254
1255### C. Analytics & Advertising
1256
1257Some of the personal info we collect is used and disclosed for analytics and advertising purposes. This personal info may be collected through cookies and other technologies incorporated into the Riot Services as described in [Cookies, Browser Controls, and Device Controls](https://riotgames.com/en/privacy-notice). In addition to the technologies we operate, we incorporate technologies offered by service providers. For example, we use technologies from analytics providers (like Google Analytics) to help evaluate and report on the use of Riot Services and technologies from ad partners (like Meta) to support our marketing and advertising efforts. Some of these technologies are able to track your activities across non-affiliated services and obtain or infer personal info about you for purposes of showing you relevant advertising based on your preferences and interests.
1258
1259We have chosen not to use advertising services that constitute a "sale," "share" or use of personal info of consumers for "targeted advertising" purposes in those U.S. states that require these defined activities to be subject to an opt-out. For those U.S. states that require an opt-out, we require the ad partners we work with to process the personal info they receive only as permitted by a service provider or processor under state privacy law, and only to provide the services. We accomplish this through contractual restrictions with our ad partners and technical controls, including by enabling settings (where offered by an ad partner) limiting their processing of personal info (such as the "Limited Data Use" setting within Meta). We are therefore not required to provide an opt-out of the "sale" or "sharing" or use of personal info for "targeted advertising," as those are defined under applicable laws.
1260
1261Some analytics providers and ad partners offer you choices about how they collect and use your personal info directly on their websites, which you can learn more about in [YOUR RIGHTS, CHOICES, AND CONTROLS](https://riotgames.com/en/privacy-notice). Please note that opting out through these industry tools won't necessarily prevent personal info from being collected automatically on the Riot Services, and it doesn't mean you'll receive fewer ads or stop them from being displayed. Instead, the ads you do receive might be less relevant to your interests.
1262
1263[Send to top]()
1264
1265## III. HOW LONG WE RETAIN PERSONAL INFO
1266
1267You can use many parts of the Riot Services without ever creating an account, purchasing our products or services, or otherwise submitting personal info like your name or email address to us. If you do choose to visit or use the Riot Services, we generally retain the related personal info as long as your account is active or as is otherwise necessary to provide the Riot Services, operate our business (including for legitimate purposes like complying with our legal obligations, managing internal books and records, preventing fraud, resolving disputes, and enforcing our contracts and terms, such as this Notice and the [Terms of Service](https://www.riotgames.com/en/terms-of-service)), or to achieve the purposes set out in this Notice, unless a longer retention period is permitted or required by law.
1268
1269The precise periods for which we keep your personal info vary depending on the nature of the personal info, why we need it, and relevant regional legal or operational retention needs. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to a contract or other matter, whether the personal info has been aggregated or pseudonymized, and other relevant criteria.
1270
1271The retention period applicable for your personal info needed to provide the Riot Services to you (such as accessing the games) is limited to how long you maintain an account. As another example, voice chat info is retained for 24 hours to allow any reports after a match. If a report is made, but no action is taken on the reported account, the communications would be retained for 7 days. If a report is made, and action is taken, the communications would be retained for up to 2 years. This is to enable Riot Games to properly investigate infringements of our rules and policies such as fraud, cheating, and disruptive behavior.
1272
1273When your account is deleted, we will delete the relevant personal info for that purpose (providing the service to you) but will keep some account-related personal info (your match history, for instance) for other defined purposes such as security and fraud detection.
1274
1275[Send to top]()
1276
1277## IV. THIRD-PARTY SERVICES
1278
1279**Summary:** We allow interactions with third parties to make your experience better, but our Notice doesn't and can't apply to third parties. We're unable to guarantee that independent third parties adhere to the same practices as us, so please be sure to read their terms and understand your privacy settings before disclosing personal info.
1280
1281There are several ways you might disclose personal info to third parties, or have third parties disclose personal info to Riot, in connection with your visit, including:
1282
1283- External links. If you click on links to external websites or services that are operated by third parties, they may collect, use, and disclose your personal info pursuant to their own policies (not ours).
1284- Account integrations. The Riot Services use interfaces that allow you to interact with third-party websites, applications, or similar services during your visit, including on or through your Riot Games account or an account you've created with such third parties. For example, we partner with social media and gaming companies to provide features that facilitate social sharing and connections. These features may collect and disclose personal info about your interactions with them and the Riot Services.
1285- Gaming platforms. We obtain personal info from and disclose personal info to gaming platforms like Microsoft and Sony in connection with your use of the Riot Services. For example, when you link an Xbox profile with an active Game Pass membership, Riot Games will disclose gameplay info to Microsoft for accounting, internal reporting, business planning, and product improvement efforts.
1286- Mobile platforms. If you download the Riot Services (such as the Riot Mobile app) on your mobile device, platforms like the Apple App Store or Google Play may collect and disclose your personal info. This might include, for example, technical details (like device IDs) and the fact that you've downloaded one of our apps.
1287- Community partners. We obtain personal info that developers, partners, and other players provide to us.
1288- Public sources. We obtain personal info from public sources, such as personal info in the public domain.
1289
1290You can limit the personal info you disclose to third parties through integrations, such as by choosing not to link your Riot Games account with third-party services or disabling such links through your account. Please contact third parties directly if you have questions or concerns about their practices.
1291
1292[Send to top]()
1293
1294## V. INTERNATIONAL PERSONAL INFO PROCESSING
1295
1296**Summary:** We're a global gaming company with operations around the world. When you use the Riot Services, your personal info may be processed anywhere we, our partners, or service providers do business, including the United States, provided that adequate technical and organizational measures are in place to ensure the security of your personal info.
1297
1298### A. Operating the Riot Services
1299
1300Depending on the Riot Games entity responsible for providing the Riot Services in your region, the Riot Services are operated by or on behalf of Riot Games from:
1301
1302- in the case of Riot Games, Inc. and Riot Games Merchandise, Inc. ("Riot Games U.S."), the United States;
1303- in the case of Riot Games, LLC, Japan;
1304- in the case of Riot Games Services PTE. LTD., Singapore; and
1305- in the case of Riot Games Ltd. and Riot Games Ireland Merchandise Ltd., Ireland.
1306
1307For important details regarding which laws apply to your use of the Riot Services and any disputes with Riot Games, be sure to check out the [Terms of Service](https://www.riotgames.com/en/terms-of-service). Please [Contact Us]() to see who is the Riot Games entity or entities which control and are responsible for your personal info.
1308
1309### B. Cross-Border Transfers and Storage
1310
1311To facilitate our operations, we may transfer, process and store your personal info in jurisdictions other than where you live, including the U.S, Türkiye, Romania, Russia, Southeast Asia, and South America. Laws in these countries may differ from the laws applicable to your country of residence. We ensure appropriate safeguards as required by applicable law are continuously in place to protect the transfer of your personal info to these countries. For instance, if you are an EEA or UK data subject and your personal info is disclosed to our affiliates, partners, or service providers acting on our behalf outside of the EEA or UK, then it is done so pursuant to necessary means to ensure an adequate level of protection. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal info.
1312
1313We've implemented and maintain a framework consistent with applicable law and this Notice for transfers of personal info outside the country of collection, including, for example, through the use of Standard Contractual Clauses when we transfer personal info outside of the EEA and the UK. You can learn more about EU Standard Contractual Clauses on the [European Commission website](https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en) \[ec.europa.eu/info/law/law-topic/data-protection/\] and [Contact Us]() to request a copy. We may also need to transfer your personal info to provide the Riot Services to you in accordance with the [Terms of Service](https://www.riotgames.com/en/terms-of-service). By using the Riot Services, you acknowledge that we may transfer your personal info to (and process it in) countries outside of your country of residence, each of which may have different privacy rules than your country.
1314
1315### C. Our Data Privacy Framework Certification
1316
1317Riot Games U.S. participates in and has certified its compliance with the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce. Riot Games U.S. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom (and Gibraltar) in reliance on the EU-U.S. DPF and the UK Extension, and from Switzerland in reliance on the Swiss-U.S. DPF.
1318
1319Riot Games U.S. is committed to subjecting all personal info received from the EEA, UK, and Switzerland, respectively, in reliance on each Data Privacy Framework, to the Frameworks' applicable Principles. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit the [Data Privacy Framework website](https://www.dataprivacyframework.gov/) \[www.dataprivacyframework.gov\].
1320
1321Riot Games U.S. is responsible for the processing of personal info it receives, under the Data Privacy Framework, and subsequent transfers to a third party acting as an agent on its behalf. Riot Games U.S. complies with the Data Privacy Framework Principles for all onward transfers of personal info from the EEA, UK, and Switzerland including the onward transfer liability provisions.
1322
1323With respect to personal info received or transferred pursuant to the Data Privacy Framework, Riot Games U.S. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Riot Games may be required to disclose personal info in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If personal info is to be used for a new purpose that is materially different from that for which the personal data was originally collected or subsequently authorized, or is to be disclosed to a non-agent third party in a manner not specified in this Notice, Riot Games U.S. will provide you with an opportunity to choose whether to have your personal info so used or disclosed. Requests to opt out of such uses or disclosures should be sent to us as specified in the [Contact Us](https://docs.google.com/document/d/1ihCJmBDjA0evFP5DWdj7sE9UEKtJvkUnDFX1Vq5QU5s/edit) section below. Riot Games U.S. does not collect sensitive personal info.
1324
1325In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Riot Games U.S. commits to resolve DPF Principles-related complaints about our collection and use of your personal info. EEA, UK, and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on these frameworks should first contact us at [dpo@riotgames.com](mailto:dpo@riotgames.com) or via the mailing addresses in this section. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe, our U.S.-based third party [dispute resolution provider](https://feedback-form.truste.com/watchdog/request) \[feedback-form.truste.com/watchdog/request\] (free of charge).
1326
1327Under certain conditions, more fully described on the [Data Privacy Framework website](https://www.dataprivacyframework.gov/) \[www.dataprivacyframework.gov\], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
1328
1329[Send to top]()
1330
1331## VI. YOUR RIGHTS, CHOICES, AND CONTROLS
1332
1333**Summary:** You have rights and choices regarding your use of the Riot Services and the ways we process your personal info. Since you can interact with us in different ways, the controls available to you depend on the nature of our relationship.
1334
1335### A. Exercising Your Rights
1336
1337Some U.S. states (like California) and non-U.S. regions (like the EEA and UK) provide additional rights by law. Based on your jurisdiction, you may have some or all the rights listed below and/or any other rights available to you in accordance with applicable laws:
1338
1339● **Access**: The right to obtain confirmation as to whether your personal info is being processed, to know what personal info we have about you, including the categories of personal info, the categories of sources from which the personal info is collected, the business or commercial purpose for collecting, selling, or sharing the personal info, the categories of personal info sold, shared, or disclosed for a business purpose, the categories of third parties and vendors to whom we disclose the personal info, and obtain a copy of the specific pieces of personal info we have collected about you. Submit a request for access with [Player Support](https://support.riotgames.com/hc/en-us/).
1340
1341● **Correction**: The right to have rectified or supplemented inaccurate or incomplete personal info concerning you. Correct your personal info in [Account Management](https://account.riotgames.com/).
1342
1343● **Deletion**: The right to delete, destroy, or de-identify personal info that we have collected from you, subject to certain exceptions. Submit a request for deletion with [Player Support](https://support.riotgames.com/hc/en-us/).
1344
1345● **Restriction**: The right to restrict the processing of your personal info in certain cases. [Contact Us](https://riotgames.com/en/privacy-notice) to exercise this right.
1346
1347● **Data portability**: The right to receive the personal info concerning you, including those that we transmitted to another data controller, in a structured, commonly used and machine-readable format and/or transmit that personal info to another data controller. [Contact Us](https://riotgames.com/en/privacy-notice) to exercise this right.
1348
1349● **Objection**: In some cases required by law, the right to ask us to stop processing your personal info. Your right to object includes where we process your personal info for performing a task in the public interest or pursuing our legitimate interests or those of a third party. [Contact Us](https://riotgames.com/en/privacy-notice) to exercise this right.
1350
1351● **Right to withdraw consent**: Where your consent is required, you may at any time withdraw such consent (though this will not affect the lawfulness of any processing of your personal info prior to that). [Contact Us](https://riotgames.com/en/privacy-notice) to exercise this right.
1352
1353● **Right related to cross-border transfers**: The right to request info on the security measures, including training and education of our employees, that we implement to safeguard and properly handle your personal info. [Contact Us](https://riotgames.com/en/privacy-notice) to exercise this right.
1354
1355We do not "sell," "share," or use personal info of consumers for "targeted advertising" purposes in those U.S. states that require these defined activities to be subject to an opt-out. We are therefore not required to provide an opt-out. In all other jurisdictions, you may be able to opt-out of having info about your activity on the Riot Services (such as use of the website and app) disclosed to partners for personalized advertising purposes on third-party platforms by following the instructions in the [Analytics & Advertising](https://riotgames.com/en/privacy-notice) section.
1356
1357We will confirm receipt of and respond to your request consistent with applicable law. Before we process such requests, we may ask you to verify your identity (like by logging-in to your account or providing us with certain personal info to help us confirm ownership) and we may request payment where allowed by law.
1358
1359You may also make a rights request using an authorized agent. Authorized agents can [Contact Us](https://riotgames.com/en/privacy-notice) in the same manner as you to initiate the rights request on your behalf. An authorized agent request must include (a) the name and email address of both you and the agent, and (b) the written permission, signed by you, granting authority to the agent, such as a power of attorney. If we receive a rights request from an authorized agent who does not provide a valid power of attorney, we may ask the authorized agent to provide proof that you gave the agent signed permission to submit the request to exercise rights on your behalf. In the absence of a valid power of attorney, we may require you to verify your own identity directly with us, confirm with us that you provided the authorized agent permission to submit the request, or deny the request.
1360
1361Note that asking us to delete personal info or refrain from processing it may result in us being unable to make certain Riot Services available to you, in which case you'll no longer be able to access those Riot Services. If you withdraw your consent (including for marketing purposes), it does not affect the lawfulness of what we did up until that point. We may retain certain personal info associated with your account for purposes like complying with our legal obligations, managing internal books and records, preventing fraud, resolving disputes, and enforcing our contracts and terms, such as this Notice and the [Terms of Service](https://www.riotgames.com/en/terms-of-service).
1362
1363You also have the right not to be discriminated or retaliated against for exercising any of these rights.
1364
1365If we don't take action on your request, or you're not satisfied with a decision, you may appeal the decision by submitting an appeal request through [Contact Us](https://riotgames.com/en/privacy-notice). If you appeal the decision, a Player Support representative will review your request independently, and inform you of any action taken or not taken in response to the appeal, along with a written explanation of the reasons in support of the response within 45 days (unless a further extension is needed, which we will inform you about in advance). If the appeal is denied, we will provide you with a method through which you may submit a complaint. Please note that this is without prejudice to your right to lodge a complaint with your data protection authority.
1366
1367If you're in the EEA or UK, you may lodge a complaint with an EEA or UK data protection authority for your country or region where an alleged infringement of applicable data protection law occurs. Riot Games' lead supervisory authority under the GDPR is the [Irish Data Protection Commission](https://www.dataprotection.ie/) \[dataprotection.ie\].
1368
1369If you're in Australia, please note that you generally have the right to deal with us anonymously or using a pseudonym (unless it's not practicable for us to deal with you on this basis). Also, please [Contact Us](https://riotgames.com/en/privacy-notice) if you would like to complain that we have breached the Australian Privacy Principles or any applicable code.
1370
1371[Send to top]()
1372
1373### B. Communications Choices
1374
1375We offer players choices about the types of communications they receive from Riot Games. Account holders who have requested to receive our marketing communications may opt out by logging in and visiting your [Account Management](https://account.riotgames.com/) and unchecking the box in Communication Preferences. This will opt you out of communications regarding new releases, game updates, events, or other Riot-related content.
1376
1377If you choose to receive marketing and promotional emails from us but later change your mind, simply "unsubscribe" by following the instructions in the relevant email. These choices don't apply to mandatory communications that are part of the Riot Services, like important account-related notices.
1378
1379The Riot Services also have many built-in tools to help players exercise control over their personal info directly. For example, you can generally mute or disable voice or text communication functionality and change other preferences from your account settings. If you need help with any of these options, be sure to [Contact Us]().
1380
1381[Send to top]()
1382
1383### C. Cookies, Browser Controls, and Device Controls
1384
1385The Riot Services use cookies, web beacons, and similar technologies to automatically collect, store, and read files on your device. They may be delivered in a first-party (i.e., by Riot Games) or third-party (i.e., by other companies) context. These tools help the Riot Services work and operate more efficiently, as well as collect info about how you interact with us.
1386
1387We also use our servers in connection with these technologies to collect info about the ways you interact with the Riot Services and store it in log files. This may include, for example, info that your device, browser, or operating system sends to us when you access the Riot Services (like device IDs, IP addresses, and hardware or software specifications) and details about how you use your Riot Games account (like the particular features you use, your in-game interactions and statistics, and other similar personal info).
1388
1389Many Internet browsers allow you to reject, manage, and delete cookies. You may also be able to manage other similar technologies, like HTML5, by changing your browser settings. You can learn more about cookies and similar technologies, including details of how to manage or disable them by visiting [AboutCookies.org](http://aboutcookies.org/) or consulting your browser's privacy features. Website visitors who are using a browser that sends a Do Not Track signal or a browser that is Global Privacy Control compliant will have their signals automatically applied to their consent settings on Riot Games websites.
1390
1391If you don't want to take advantage of the services that third-party analytics and advertising companies provide on the Riot Services, you may be able to opt out (or opt in if you are in the EEA or UK) of some of them by visiting [YourAdChoices.com](https://youradchoices.com/) or [Optout.NetworkAdvertising.org](http://optout.networkadvertising.org/), or if you're located in the EEA, UK, or Canada, [YourOnlineChoices.eu](http://www.youronlinechoices.eu/) or [YourAdChoices.ca](http://youradchoices.ca/) respectively.
1392
1393Please note that disabling technologies like cookies may prevent you from using the full functionality of the Riot Services and the Riot Services may not work as we intended.
1394
1395[Send to top]()
1396
1397## VII. SECURITY
1398
1399We use appropriate physical, technical, and organizational security safeguards to help protect your personal info from unauthorized access, destruction, use, modification, or disclosure both during transmission and in storage. For example, we use computer systems with limited access in controlled facilities to store personal info. We also use technologies like encryption and hashing to protect some of the personal info we collect. The details of these safeguards can be obtained on request through [Contact Us](https://riotgames.com/en/privacy-notice).
1400
1401However, please note that no server, communications network, or data transmission over the Internet is 100% secure. The Riot Services are no exception. We can't guarantee the security of any personal info transmitted through the Riot Services and make no assurances about our ability to prevent any such loss or misuse.
1402
1403It's up to you whether you'd like to disclose personal info to us; if you do, you're acknowledging that you're doing so with this risk.
1404
1405[Send to top]()
1406
1407## VIII. UPDATES AND REVISIONS
1408
1409We'll update this Notice from time to time to reflect changes in technology, law, our business operations, or any other reason we determine is necessary or appropriate. When we do make changes, we'll update the "Last Modified" date at the top of this Notice and post it to the Riot Services. If we make material changes to this Notice or the ways we process personal info, we'll provide you additional notice as well (such as by prominently posting a notice of the changes on the Riot Services before they take effect or sending you a notification directly).
1410
1411We encourage you to check back periodically to review this Notice for any changes since your last visit. This will help ensure you better understand your relationship with Riot Games, including the ways we process your personal info.
1412
1413[Send to top]()
1414
1415## IX. CONTACT US
1416
1417For game-related requests or concerns (e.g., trouble accessing your account, billing matters, skins or content availability, reporting bugs or similar technical issues, discussing a ban, deleting an account, reporting a player, etc.), please contact our [Player Support](https://support.riotgames.com/) team.
1418
1419If you have any questions or concerns about this Notice or our privacy practices, please send them to our Data Protection Officer via email at [dpo@riotgames.com](mailto:dpo@riotgames.com) or via postal mail at the appropriate address listed below.
1420
1421#### FOR OUR PUBLISHING OPERATIONS:
1422
1423|
1424_If you live anywhere in the Americas (except Brazil):_
1425
1426 |
1427
1428_If you live in Japan:_
1429
1430 |
1431
1432_If you live in SEA:_
1433
1434 |
1435
1436_If you live in the EEA, UK or Switzerland, your personal info is jointly controlled by:_
1437
1438 |
1439
1440_If you live anywhere else, including Brazil_:
1441
1442 |
1443| --- | --- | --- | --- | --- |
1444|
1445
1446Riot Games, Inc.
1447Attn: Legal Department
144812333 West Olympic Blvd.
1449Los Angeles, CA 90064
1450United States
1451
1452 |
1453
1454Riot Games, LLC
1455Attn: Legal Department
1456
1457Roppongi Hills Mori Tower 34F
14586-10-1, Roppongi, Minato-ku,
1459Tokyo 106-6134
1460Japan
1461
1462 |
1463
1464Riot Games Services PTE. LTD.
1465Attn: Legal Department
14669 Straits View, #16-07, Marina One West Tower
1467Singapore 018937
1468
1469 |
1470
1471Riot Games Ltd.
1472Attn: Legal Department
1473PO Box 11989
1474Dublin 2
1475Ireland
1476
1477Riot Games, Inc
1478Attn: Legal Department
147912333 West Olympic Blvd.
1480Los Angeles, CA 90064
1481United States
1482
1483 |
1484
1485Riot Games Ltd.
1486Attn: Legal Department
1487PO Box 11989
1488Dublin 2
1489Ireland
1490
1491 |
1492
1493#### FOR OUR MERCH STORE OPERATIONS:
1494
1495|
1496_If you live in the United States, Canada, Brazil, Hong Kong, Singapore, Taiwan, Australia, or New Zealand_:
1497
1498 |
1499
1500_If you live in Türkiye or Russia:_
1501
1502 |
1503
1504_If you live in the EEA, UK or Switzerland your personal info is jointly controlled by:_
1505
1506 |
1507| --- | --- | --- |
1508|
1509
1510Riot Games Merchandise, Inc.
1511
1512Attn: Legal Department
151312333 West Olympic Blvd.
1514Los Angeles, CA 90064
1515United States
1516
1517 |
1518
1519Riot Games Ireland Merchandise Ltd.
1520Attn: Legal Department
1521PO Box 11989
1522Dublin 2
1523Ireland
1524
1525 |
1526
1527Riot Games Ireland Merchandise Ltd.
1528Attn: Legal Department
1529PO Box 11989
1530Dublin 2
1531Ireland
1532
1533Riot Games Merchandise, Inc.
1534Attn: Legal Department
153512333 West Olympic Blvd.
1536Los Angeles, CA 90064
1537United States
1538
1539 |
1540
1541[Send to top]()