RingCentral Privacy Notice

20200903_rev01 · COMPARED WITH 20181106_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20181106_rev01 to 20200903_rev01

1We updated the RingCentral Privacy Notice on November 30, 2018
1The updated RingCentral Privacy Notice goes into effect on August 26, 2020
22
3RingCentral, Inc. and its worldwide subsidiaries are committed to protecting your privacy. This Privacy Notice (**"Notice"**), (collectively **"RingCentral"**, **"us"**, **"we"**, **"our"**) explains our privacy practices and provides information on how and why we collect, use and share your personal data through our interaction with you and through our products and services and. when you visit our international websites, available at [www.ringcentral.com](https://ringcentral.com/), [www.ringcentral.ca](https://www.ringcentral.ca/), [www.ringcentral.co.uk](https://www.ringcentral.co.uk/), [www.ringcentral.sg](https://www.ringcentral.sg/), [www.ringcentral.fr](https://www.ringcentral.fr/), [www.ringcentral.ie](https://www.ringcentral.ie/), [www.ringcentral.nl](https://www.ringcentral.nl/), [www.ringcentral.com.au](https://www.ringcentral.com.au/), and its sub-domains (**"Website"**), our desktop, IP desk phone, and mobile applications (**"Apps"**) or use our unified cloud communications and collaboration platform (**"Services"**). The policy also describes your choices regarding use, access, deletion and correction of your personal information.
3RingCentral, Inc. and its worldwide affiliates and subsidiaries (collectively **"RingCentral"**, **"us"**, **"we"**, **"our"**) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.
44
5RingCentral's Privacy Notice applies to Customers (including Customer's End Users) and Users (all other individuals who use the RingCentral products or website) provide directly to us when they use our Website, Apps, or Services. If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the bottom of this Notice.
5This Privacy Notice (**"Notice"**) explains our privacy practices and provides information on how and why we collect, use and share personal data from our customers, website visitors, and end users of our products and services (collectively **"you"**, **"your"**) through our interaction with you through our products and services and when you visit our international websites, available at [www.ringcentral.com](http://www.ringcentral.com/), [www.ringcentral.ca](http://www.ringcentral.ca/), [www.ringcentral.co.uk](http://www.ringcentral.co.uk/), [www.ringcentral.sg](https://www.ringcentral.sg/), [www.ringcentral.fr](https://www.ringcentral.fr/), [www.ringcentral.ie](https://www.ringcentral.ie/), [www.ringcentral.nl](https://www.ringcentral.nl/), [www.ringcentral.com.au](https://www.ringcentral.com.au/), [www.ringcentral.com/de/de/](http://www.ringcentral.com/de/de/), [go.ringcentral.com](https://go.ringcentral.com/) and associated sub-domains (**"Website"**), our desktop, IP desk phone, and mobile applications (**"Apps"**) or use our unified cloud communications and collaboration platform (**"Services"**). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
66
7## QUICK LINKS
7RingCentral's Privacy Notice only applies to RingCentral Websites and Services that link to or reference this Notice. Additional information on our personal information practices may be provided in supplemental term and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection. If you have received a meeting invitation for your child from a teacher or school, or for information regarding how RingCentral handles personal data as part of the school offering, please visit: [www.ringcentral.com/legal/childrens-privacy-notice-school-parental-notification](http://www.ringcentral.com/legal/childrens-privacy-notice-school-parental-notification)
88
9Please read this Privacy Notice carefully. By using and/or accessing our Websites, Apps and Services, you acknowledge that you have read and understood this Privacy Notice. This Notice is not, however, a contract and does not create any legal rights or obligations.
10
11**QUICK LINKS
12**
13
914We recommend that you read this Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Notice, then you can click on the relevant link below to jump to that section.
1015
11- [Information we collect]()
12- [Information we use]()
13- [Sharing and disclosure of information to third parties]()
14- [Your privacy rights]()
15- [Third-party sites]()
16- [Blogs and forums]()
16- [How We Gather Personal Information]()
17- [Categories of Personal Information We Collect and Use]()
18- [Sharing and Disclosure of Information to Third Parties]()
19- [Your Privacy Rights]()
20- [Third-Party Sites]()
21- [Blogs and Forums]()
1722- [Security]()
18- [Data retention]()
19- [International data transfers]()
20- [Children\`s privacy]()
23- [Data Retention]()
24- [International Data Transfers]()
25- [Children\`s Privacy]()
2126- [Updates to this Notice]()
2227- [Contact Us]()
2328
24## INFORMATION WE COLLECT
29**How We Gather Personal Information**
2530
26The personal information that we may collect about you broadly falls into the following categories:
31We may collect personal information from or about you in a variety of ways.
2732
28_Information which you provide to us_
33- We collect your personal information when you actively provide it to us. For example, users directly give us personal information when signing up for an account, communicating with RingCentral, responding to surveys, participating in events or promotions, or modifying an account profile.
34- We may also collect personal information about you when another user actively provides it to us. For example, if an account holder invites you to a meeting using our Apps and Services, RingCentral would collect your email address.
35- We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites.
36- We may receive personal information about you from a business or commercial partner. For example, we may receive personal information from third-party service providers that you have linked to your use of our Services (including social media accounts, single-sign-on services, and scheduling applications), publicly available sources, data enrichment vendors, payment and delivery service vendors, advertising networks, analytics providers, and our business partners.
2937
30Certain parts of our Website and Services may ask you to provide certain personal information. The personal information that you are asked to provide, and the reasons you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
38**CATEGORIES OF PERSONAL INFORMATION WE COLLECT AND USE**
3139
32We collect information which you provide directly to us when you use our Website, Apps or Services. The types of personal information we may collect directly from you include email addresses, postal addresses, phone numbers, employee names, usernames, information about the type of service required, marketing preferences, job titles, credit card payment information, transactional information (including Services purchased), as well as any communications, inquiries, contact or other information you choose to provide during your use of the Services.
40As used in this Notice, "personal information" or "personal data" means any information or data relating to an identified or identifiable natural person or household that we process in connection with our Websites, Apps, and Services; an identifiable natural person or household is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person or household.
3341
34When you provide this personal information, we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [privacy@ringcentral.com.](mailto:privacy@ringcentral.com)
42**_Personal Information you actively provide to us:_**
3543
36_Information we collect automatically when you visit our Website or Apps or use our Services_
44**_Category of Personal Data_**
3745
38When you visit our Website, or use our Apps or Services, we may collect certain information automatically from your device. In some countries, including in the European Economic Area, this information may be considered personal data under applicable data protection laws:
46**_Examples_**
3947
40Usage information - We keep track of your activity in relation to the Website, Apps or Services, the configuration of their computers, and performance metrics related to their use of the Website, Apps or Services. For example, when you use our Services, we may collect:
48**_RingCentral uses this personal data to:_**
4149
42- 1\. Traffic data about the communications that take place through our platform (such as calls, team chat, video conferencing, SMS,) to enable us to transmit those communications effectively and efficiently;
43- 2\. Network Monitoring data to enable us to maintain the security and agility of our internal networks;
44- 3\. Log data about you when they use the Services, Website or Apps including Internet Protocol (**"IP"**) address, Internet Service Provider **("ISP"**), browser type, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site;
45- 4\. Device data about any device including mobile phone number and other information related to mobile devices like operating system and model if you use our Services via our Apps. For other devices information collected by cookies and other similar technologies. We use various technologies to collect information which may include saving cookies to your computers;
46- 5\. Call Detail Records of data record produced by a telephone call or other telecommunications transactions. The record contains various attributes of the call, such as time, duration, completion status, source number and destination number;
47- 6\. Meta data, which is data created about other data which can include size, formatting, other characteristics of a data item;
48- 7\. Emails/Communications with us; and
49- 8\. Billing data, which includes any payment data.
50Contact and Account Information
5051
51Cookies and other similar technologies - We use various technologies to collect information which may include cookies when you visit our Website or use our Apps or Services. Please see the [RingCentral Cookies Notice](https://ringcentral.com/cookies.html) for further information.
52Name, username, email address, phone number, IP address, and any other identifiers a user provides when accessing or using the Service
5253
53_Information we collect from third parties_
54Account holders' usernames and account numbers
5455
55We may collect the names, e-mail addresses, postal addresses and city of residence of individuals from third parties to market our products / services to these individuals. This collection of information and marketing is always carried out in compliance with applicable law. We only receive this information where we have checked that these third parties either have your consent or these third parties are otherwise legally permitted or required to disclose your personal information to us.
56Billing name and address for paid Services
5657
57We may receive personal information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you, in accordance with applicable laws. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.
58Phone number for RC Office, language preference, title, department
5859
59We may collect personal information about you from other applications you may use if you choose to integrate RingCentral Apps or Services with other Apps or Services.
60Create a customer account
6061
61## INFORMATION WE USE
62Provide RingCentral Services
6263
63We may use the information we collect from you for a range of purposes, including to:
64Communicate with a customer
6465
65- Administer, operate, protect and maintain the Website, Apps or Services;
66- Process and complete transactions, and send related information, including transaction confirmations and invoices;
67- Manage and improve your use of the Website, Apps or Services;
68- Prepare and provide you testimonials regarding the Website, Apps and / or Services;
69- To help deliver our Website, Apps, or Services to Customers for service and support;
70- Investigate and prevent fraudulent activities, unauthorized access to the Website, Apps or Services, and other illegal activities; and
71- For any other purposes about which we notify and receive your consent from you;
72- To help personalize your experience and retarget you for advertising purposes;
73- Respond to inquiries and requests and to provide you with information and access to resources that you have requested;
74- Aggregate and analyze your and use of the Website, Apps or Services for trend monitoring, marketing advertising purposes; and
75- Send you technical alerts, updates, security notifications, and administrative communications.
66Respond to requests for support
7667
77We and our third-party marketing service providers may also use the information Customers send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the _["Unsubscribe from our mailing List"](https://go.ringcentral.com/unsubscribepage.html)_ section below.
68Market to potential customers
7869
79_Legal basis for processing personal information (EEA only)_
70Information about use of non-RC services through integrations or otherwise
8071
81If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
72Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens
8273
83However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question.
74Create a customer account
8475
76Provide RingCentral Services
77
78Communicate with a customer
79
80Respond to requests for support
81
82Market to potential customers
83
84Payment information
85
86Billing name, address, and credit card or other payment information
87
88Offering, price and other information about your purchase
89
90Bill account holders who subscribe to paid offerings
91
92**_Personal Information we collect automatically when you visit our Website or Apps or use our Services:_**
93
94**_Category of Personal Data_**
95
96**_Examples_**
97
98**_RingCentral uses this personal data to:_**
99
100Service Usage Data
101
102Internet Protocol ("**IP** ") address, MAC address, other device ID (UDID), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information
103
104User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers
105
106Traffic data about the communications that take place through our platform (such as chat, video conferencing), network monitoring data
107
108Call Detail Records of data record produced by a telephone call or other telecommunications transactions. The record contains various attributes of the call, such as time, duration, completion status, source number and destination number;
109
110Fraud data such as blacklist history and security logs
111
112Metadata such as session logs and join & leave time of participants
113
114Log data including IP address, Internet Service Provider ("**ISP**"), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data
115
116Publicly available data from End User accounts
117
118Connect you to and optimize your experience using our Website, Apps, and Services
119
120Provide customers dashboards and reports
121
122Respond to requests for support
123
124Conduct fraud and threat analysis
125
126Monitor performance of our data centers and networks
127
128Conduct analytics to improve RingCentral's Website, App and Service performance
129
130Personalize your experience with our Websites, Apps and Services - for example, providing you with disclosures appropriate to your location
131
132Comply with applicable law
133
134Geolocation information
135
136Information about where you are located when using the Service
137
138Provide the Service
139
140Communicate with users about the service
141
142Respond to requests for support
143
144Market RingCentral products and services to account holders and/or other potential users
145
146_**Personal Information we collect from End Users on behalf of RingCentral customers:**_
147
148If you are not a RingCentral customer but you engage in communications powered by RingCentral Services (an "**End User**"), we may collect and store personal information about you on behalf of a RingCentral customer.
149
150**_Category of Personal Data_**
151
152**_Examples_**
153
154**_RingCentral uses this personal data to:_**
155
156End User Personal Data
157
158Name, username, email address, phone number, IP address, cookie identifiers and any other identifiers a user provides when accessing or using the Service
159
160Other forms of personal information we collect on behalf of the relevant customer such as title, role, organization, phone number and other related information
161
162Other forms of personal information we collect as necessary to offer the relevant Website, App or Service such as IP address, cookie identifiers and other related information
163
164Provide RingCentral Services to the RingCentral customer on whose behalf we collect or store the information
165
166Communicate with a customer
167
168Respond to requests for support
169
170For other legitimate business purposes permitted by our agreement with the relevant RingCentral customer
171
172Certain RingCentral products and services may also access and store personal information about you from a customer's social media accounts or accounts a customer may have with other third-party services, when the customer chooses to connect its RingCentral accounts with its other accounts. This personal information may include name, email, geolocation and any other publicly available information on these platforms. With respect to social media, only personal information that an End User has directly provided to the relevant RingCentral customer or that an End User has designated as publicly accessible will be accessed or stored. We use this personal information in connection with providing our Services to our customers. For example, we use this personal information to enable RingCentral customers to respond to social media posts and messages from within their RingCentral accounts, and to enable RingCentral customers to track and analyze their interactions with End Users via social media.
173
174**_Cookies and other similar technologies:_**
175
176The RingCentral Websites also use a technology called "cookies" to collect certain information. A cookie is a piece of computer code that your internet browser is given when you access the Websites. Our cookies help provide additional functionality to the Websites, track the traffic patterns for our Websites, and study how our users use and interact with the Websites and Services. For instance, our Websites may set a cookie on your browser that allows you to access the Websites without needing to remember and then enter a password more than once during a visit to the Websites. If available, please refer to your web browser's instruction guide or help section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to better take advantage of some of the Services. Further information on our use of cookies can be found in our [Cookie Policy](https://ringcentral.com/cookies.html).
177
178**_Information we collect from third parties:_**
179
180We may collect the names, e-mail addresses, postal addresses and city of residence of individuals from third parties to market our products / services to these individuals. This collection of information and marketing is always carried out in compliance with applicable law. We only collect this information where we have checked that these third parties either have your consent or these third parties are otherwise legally permitted or required to disclose your personal information to us.
181
182For our customers and account holders, we may collect personal information about you (such as names, e-mail addresses, postal addresses and city of residence) from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have, in accordance with applicable laws. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. For our End Users, we do not use the data we collect about you when you use our services for marketing without your consent.
183
184We may collect personal information about you from other applications you may use if you choose to integrate RingCentral Apps or Services with other Apps or Services.
185
186We and our third-party marketing service providers may also use the information customers send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the ["_Unsubscribe from our mailing List_"](https://go.ringcentral.com/unsubscribepage.html) section below.
187
188**_Lawful basis for processing personal information (EEA and UK only)_**
189
190When we collect personal information from you in connection with offering our Website, Apps or Services within the European Economic Area (EEA) and the United Kingdom (UK), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
191
192We will normally collect personal information from you where we need the personal information to perform a contract with you (i.e. to provide the Services), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so.
193
85194If we ask you to provide personal information to comply with a legal requirement or enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
86195
87Similarly, if we collect and use your personal information in reliance on our or a third party's legitimate interests and those interests are not already listed above (see "Information We Use" section), we will make clear to you at the relevant time what those legitimate interests are.
196Similarly, if we collect and use your personal information in reliance on our or a third party's legitimate interests and those interests are not already listed above (see the "Personal Information We Collect and Use" section), we will make clear to you at the relevant time what those legitimate interests are.
88197
89198If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "Contact Us" section below.
90199
91## SHARING AND DISCLOSURE OF INFORMATION TO THIRD PARTIES
200**SHARING AND DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES**
92201
93We will not rent or sell personal information about you. We may share and disclose your information that we collect with the following third parties:
202We will not rent or sell personal information about you. We may share and disclose personal information that we collect (as identified in the "Personal Information We Collect and Use" section) with the following third parties, solely for legitimate business or legal purposes and in accordance with applicable law:
94203
95- RingCentral or any of its worldwide affiliates consistent with this Notice for data processing;
204- RingCentral or any of its worldwide affiliates consistent with this Notice. A list of our current group companies is available here [https://www.ringcentral.com/whyringcentral/contactus.html](https://www.ringcentral.com/whyringcentral/contactus.html)
96205- Business partners, contractors, vendors, and authorized third party agents, to:
97 - Operate, deliver, improve and customize our Services
206 - Operate, deliver, improve and customize our Websites, Apps, and Services
98207 - Provide support and technical services;
99 - Send marketing and other operational communications related to our Services;
208 - Send marketing and other operational communications related to our Websites, Apps, and Services;
100209 - Enforce our acceptable use policy;
101 - Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; prevent or investigate wrongdoing in connection with the Website, Apps or our Services;
102 - Any third parties in connection with prospective or actual, sale, merger, acquisition, financing or reorganization of our business.
103- A list of our current group companies is available here [https://www.ringcentral.com/whyringcentral/contactus.html](https://ringcentral.com/whyringcentral/contactus.html)
210 - Conduct analytics in order to better the user experience and improve RingCentral Websites, Apps and Services
211 - Provide offers and advertisements to customers based on their interests and interactions with us.
212 - Any third parties as part of or in connection with an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
213 - Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services;
214 - Other third parties with your consent.
104215
105## YOUR PRIVACY RIGHTS
216**YOUR PRIVACY RIGHTS**
106217
107_Update and access to your information_
218**_Update and access to your information_**
108219
109220Where we process personal information collected via our Website or Apps or via our Services for our own account management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process.
110221
111_Your Privacy Rights as an EEA Person_
222**_Requests from End Users_**
112223
113In addition, if you are from the EEA, you may have broader rights to access and delete your personal information, to object to or restrict processing of your personal information, or request portability of your personal information.
224If you believe RingCentral may have collected or stored personal information about you on behalf of a RingCentral customer, please contact the RingCentral customer with any requests related to your personal information.
114225
115To make such requests, you can send an email to [privacy@ringcentral.com](mailto:privacy@ringcentral.com) or write to us at the mailing address in the "Contact Us" section below. We will consider and handle all requests in accordance with applicable laws.
226**_Your Privacy Rights as a data subject protected by EEA/UK law or as a California Resident_**
116227
117If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
228If you are a person located in the EEA/UK or if you are a California resident, you may have broader rights to access and delete your personal information, to object to or restrict processing of your personal information, to correct your personal information, or request portability of your personal information.
118229
119You also have the right to complain to your local data protection authority at any time. In general, when processing personal information to provide our Services, we do so only on behalf of our EEA Customers and in accordance with their instructions. This means that if you wish to access, review, modify or delete any personal information we process on behalf of a RingCentral Customer, under applicable EEA law or otherwise, you should contact that Customer with your request. We will then help them to fulfill that request in accordance with their instructions.
230- **Access:** You can request more information about the personal data we hold about you. You can request a copy of the personal data.
231- **Rectification:** If you believe that any personal data we are holding about you is incorrect or incomplete, you can request that we correct or supplement the data. You can also correct some of this information directly by logging into your Service account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
232- **Objection:** You can let us know that you object to the collection or use of your personal data for certain purposes.
233- **Erasure:** You can request that we erase some or all of your personal data from our systems. You can also delete some of this information directly by logging into your Service account, if you are a customer.
234- **Restriction of Processing:** You can ask us to restrict further processing of your personal data. (This just means you can ask us to stop using it for what we have been using it for.) This may mean that we have to delete your account.
235- **Portability:** You can ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to someone else where it's technically possible.
236- **Withdrawal of Consent:** If you have consented to our use of personal data for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred nor will it affect processing of your personal information conducted in reliance of lawful processing grounds other than consent. Withdrawing your consent may mean your access to the Services will be limited or suspended, and your accounts may be terminated, as applicable. Where you withdraw your consent, but we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, or we have different legal basis for using your information (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access and control your information.
237- **Right to File Complaint:** You have the right to lodge a complaint about RingCentral's practices with respect to your personal data with the supervisory authority of an EU Member State, or the California Attorney General.
120238
121_Your Privacy Rights as a California Resident_
239If you are an End User whose personal data we collected on behalf of a RingCentral customer, please contact the relevant RingCentral customer directly to make such requests.
122240
241In general, when processing the content of communications such as voicemails, faxes, recordings etc. in connection with our Services, we do so on behalf of our EEA/UK Customers and in accordance with their instructions. This means that if you wish to access, review, modify or delete any content of your communications, under applicable EEA/UK law or otherwise, you should contact that Customer with your request. We will then help them to fulfill that request in accordance with their instructions.
242
243In other circumstances, you can submit a request through our [online portal](https://ringcentral.com/legal/data-subject-access-request.html). We will consider and handle all requests in accordance with applicable laws.
244
245**_Additional Privacy Rights as a California Resident_**
246
123247If you are a California resident and receive RingCentral Services or visit our Website or Apps solely as a private individual-in other words, not as the member or representative of a company or other organization-you may have the right to receive a free, yearly accounting of:
124248
125- (1) information identifying each third-party company to whom we may have disclosed, within the past year, personal information pertaining to you for our direct marketing purposes; and
126- (2) a description of the categories of personal information disclosed.
249- Information identifying each third-party company to whom we may have disclosed, within the past year, personal information pertaining to you for our own direct marketing purposes; and
250- A description of the categories of personal information disclosed.
127251
128If you are a California resident who qualifies to receive such an accounting and would like to make one, please email [privacy@ringcentral.com](mailto:privacy@ringcentral.com)
252You may have the right to know more about personal information that we have collected, disclosed, or sold, including:
129253
130_Unsubscribe from our mailing list_
254- The categories of personal information that we have collected or shared about you in the preceding 12 months,
255- The categories of sources from which we have collected that information in the preceding 12 months
256- The commercial or business reason(s) we have collected or shared that information,
257- The categories of third parties with whom we have shared or to whom we have sold that information in the preceding 12 months, and
258- Pursuant to a verifiable request, the specific pieces of information that we have collected about you.
131259
132You may at any time ask us to remove you from our mailing list by sending us an email at [unsubscribe@ringcentral.com,](mailto:unsubscribe@ringcentral.com) or by visiting [https://go.ringcentral.com/unsubscribepage.html](https://go.ringcentral.com/unsubscribepage.html), or by clicking "Unsubscribe" in any e-mail communications or push notification we send you. We will remove you from our mailing list in accordance with applicable laws.
260Depending on the nature of your request, we may need additional information to verify your identity.
133261
134To request that your phone number be removed from future sales calls, please email [unsubscribe@ringcentral.com](mailto:unsubscribe@ringcentral.com).
262**_Unsubscribe from our mailing list_**
135263
136## THIRD-PARTY SITES
264We give you the choice of receiving a variety of information related to our Apps and Services. You can manage your communication preferences through the following methods:
137265
266- By following the instructions included in each promotional email from us to unsubscribe from that particular mailing.
267- Sending us an email at [unsubscribe@ringcentral.com](mailto:unsubscribe@ringcentral.com) or by
268- Visiting [https://go.ringcentral.com/subscription-center.html](https://go.ringcentral.com/subscription-center.html)
269
270These choices do not apply to service notifications or other required communications that are considered part of certain Apps/Services, which you may receive periodically unless you stop using or cancel the App/Service in accordance with its terms and conditions.
271
272**THIRD-PARTY SITES**
273
138274This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.
139275
140## BLOGS AND FORUMS
276For RingCentral Meetings Product only: RingCentral Meetings product is based on the Zoom platform. Our RingCentral Privacy Notice covers how RingCentral collects, uses and discloses personal information in connection with the use of the Zoom platform. However, this Notice does not otherwise apply to Zoom's practices.
141277
142Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, contact us at [privacy@ringcentral.com](mailto:privacy@ringcentral.com). In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all Users to exercise caution when providing personal information in blogs and community forums.
278**BLOGS AND FORUMS**
143279
144## SECURITY
280Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our [online portal](https://ringcentral.com/legal/data-subject-access-request.html). In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.
145281
146Keeping your information secure is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information both during transmission and once it is received. RingCentral has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or Services, even if you visit them using links from our Website.
282**SECURITY**
147283
148Please note that no website, mobile app or service is completely secure and so, while we endeavor to protect our Customers' information using the measures described above, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will not occur.
284Keeping your information secure is important to us. Like all businesses, we cannot guarantee the security of the personal information we collect and process in connection with our Websites, Apps and Services. We have, however, taken certain steps designed to reduce the risk that your personal information will be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction. RingCentral has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or services, even if you visit them using links from our Website.
149285
150## DATA RETENTION
286**DATA RETENTION**
151287
152288We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
153289
154290Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
155291
156## INTERNATIONAL DATA TRANSFERS
292**INTERNATIONAL DATA TRANSFERS**
157293
158Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected outside the United States, including in the European Economic Area (**"EEA"**), may be transferred to and stored on our servers in the United States, Switzerland, and Netherlands, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).
294Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected outside the United States, including in the European Economic Area ("**EEA**") and the UK, may be transferred to and stored on our servers in the United States, Switzerland, and Netherlands, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).
159295
160However, we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Notice and applicable laws. For example, in respect of personal information originating from the EU and Switzerland, RingCentral has self-certified to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. Please [click here](https://ringcentral.com/legal/privacy-shield-notice.html) to view our Privacy Shield Notice.
296However, RingCentral complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, the UK, and Switzerland, including the onward transfer liability provisions. We have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Notice and applicable laws. For example, in respect of personal information originating from the EU and Switzerland, RingCentral has self-certified to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. Please [click here](https://ringcentral.com/legal/privacy-shield-notice.html) to view our Privacy Shield Notice.
161297
162If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at [https://feedback-form.truste.com/watchdog/request.](https://feedback-form.truste.com/watchdog/request)
298If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at [https://feedback-form.truste.com/watchdog/request](https://feedback-form.truste.com/watchdog/request).
163299
300With respect to personal data received or transferred pursuant to these Privacy Shield Frameworks, RingCentral is subject to the regulatory enforcement powers of the US Federal Trade Commission.
301
164302Under certain conditions, more fully described on the Privacy Shield [website](https://www.privacyshield.gov/), you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
165303
166## CHILDREN'S PRIVACY
304In certain cases, RingCentral will transfer personal data from the EU in accordance with the European Commission-approved Standard Contractual Clauses.
167305
168RingCentral does not provide products or services that are designed for use by children under the age of 16, or knowingly collect personal information from or about children under the age of 16. If you believe that a child under the age of 16 has disclosed personal information to RingCentral, please contact [privacy@ringcentral.com](mailto:privacy@ringcentral.com).
306**CHILDREN'S PRIVACY**
169307
170## UPDATES TO THIS NOTICE
308RingCentral does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering. If you believe that a child under the age of 16 has disclosed personal information to RingCentral outside of the school offering, please contact [privacy@ringcentral.com](mailto:privacy@ringcentral.com)
171309
172We may update this Notice from time to time in response to changing legal, technical, or business developments. If we change our Notice, we will post those changes on this page in addition to updating the "Last Updated" date at the top of this webpage. If we make changes, we will notify you more directly, for example by posting a notification or message on the Website or by emailing you prior to such changes taking effect. We encourage you to review this Notice regularly to stay informed of the latest modifications.
310**UPDATES TO THIS NOTICE**
173311
174## CONTACT US
312We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make nonmaterial changes to our Notice, we will post those changes on this page in addition to updating the "Last Updated" or effective date at the top of this webpage. If we make material changes, we will notify you more directly, for example by emailing you prior to such material changes taking effect. We encourage you to review this Notice regularly to stay informed of the latest modifications.
175313
176If you have any questions, comments or concerns about this Notice, please e-mail us at [privacy@ringcentral.com.](mailto:privacy@ringcentral.com) Or, you can write to us at:
314**CONTACT US**
315
316If you have any questions, comments or concerns about this Notice, please e-mail our data protection officer at [privacy@ringcentral.com.](mailto:privacy@ringcentral.com) Or, you can write to us at:
317
318RingCentral, Inc.
319
320Attn: RingCentral Privacy Team
321
32220 Davis Drive,
323
324Belmont, California 94002