Plesk Lifecycle Policy

ARCHIVED 2020-06-17, DATE APPROXIMATE · VERSION 20200617_rev01 · COMPARED WITH 20191202_rev01

Full text changes — 20191202_rev01 to 20200617_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 - A **major version** is defined as a change of the first digit(s) of any **Plesk version** number. For example, Plesk Onyx (17.x) and Plesk Obsidian (18.x) are different major versions. Starting with Plesk Obsidian, version 18 will remain a major version that will be supported.
 - For Plesk Obsidian (18.x), software patches are provided and support requests are accepted for the latest available update of this major version as well as the preceding update (see example). For all other versions, the Plesk version life cycle table below applies.
 _**Example:**_ Plesk 18.0.15 is installed by the user as fresh instance. After one month, if the user decides to install a fresh instance of Plesk, its version will be 18.0.16, meaning that the user will not even find the older version 18.0.15. At the same time, version 18.0.15 will continue to be supported until version 18.0.17 is released. In this example, version 18.0.17 is the latest update, while version 18.0.16 is the preceding update.
+_**Note:**_ To get information about the supported versions of Plesk Obsidian (the last one and the one preceding), please check the [Change Log for Plesk Obsidian](https://docs.plesk.com/release-notes/obsidian/change-log/).
+### Plesk Version Lifecycle
+The table below describes when specific versions of Plesk will enter the Extended Support phase and when patches / support will no longer be available. If the Plesk version in use is EOL (End Of Life), Plesk strongly recommends to upgrade to a supported Plesk version:
+| Product | Released | Extended Support\* | End of Life\*\* |
+| --- | --- | --- | --- |
+| Plesk Obsidian | June 4, 2019 \*\*\* | not applicable | not applicable |
+| Plesk Onyx | October 11, 2016 | October 11, 2020 | April 20, 2021 |
+| Plesk 12 | June 16, 2014 | June 16, 2018 | January 1, 2019 |
+| Plesk 11 | June 13, 2012 | June 13, 2016 | December 13, 2016 |
+| Plesk 10 | November 3, 2010 | January 31, 2015 | May 3, 2015 |
+| Plesk 9 | December 9, 2008 | December 9, 2012 | June 9, 2013 |
+| Plesk 8 | September 20, 2006 | March 1, 2012 | September, 2012 |
+| Small Business Panel \*\*\*\* | November, 2009 | August 1, 2011 | July, 2012 |
+| Plesk 7 and earlier | February 10, 2004 | n/a | January 1, 2012 |
+<table><tbody><tr><td></td><td>Supported versions</td></tr><tr><td></td><td>Unsupported versions</td></tr></tbody></table>
 \*In terms of **Plesk Onyx**, **Extended Support** is a 4-year period, after which the product will no longer be available for new purchases and will only receive patches for critical issues. The Extended Support Period is six (6) months.
 \*\***End-of-Life**: Once the Extended Support period is over, the product will stop receiving further development (including critical patches), and technical support requests will no longer be accepted.
 \*\*\* Starting from this date, Plesk began accepting technical support requests for Plesk Obsidian (General Availability version launched on October 22nd, 2019).
 \*\*\*\* The upgrade path for Small Business Panel customers involves a migration to Plesk 10, where these products were merged.
+### Currently Supported OSes
+The table below lists all operating systems which are receiving updates and support from the OS vendor and are therefore supported by a current and supported version of Plesk. Visit the [Software Requirements section of the Plesk release notes](https://docs.plesk.com/release-notes/onyx/software-requirements/) for more information about OS compatibility of a particular Plesk release.
+| Operating System | Vendor Termination Date |
+| --- | --- |
+| CentOS 8 | May 31, 2029 |
+| CentOS 7 | June 30, 2024 |
+| Ubuntu 18.04 Server LTS | April 26, 2023 |
+| Debian 9 | June 17, 2022 |
+| RedHat Enterprise Linux 7 | June 30, 2024 (end of production phase) |
+| CloudLinux 7 | June 30, 2024 |
+| Virtuozzo Linux 7 | June 30, 2023 |
+| Windows Server 2019 | TBD |
+| Windows Server 2016 | TBD |
+| CentOS 6 | November 30, 2020 |
+| Ubuntu 16.04 Server LTS | April 21, 2021 |
+| Debian 8 | June 30, 2020 |
+| RedHat Enterprise Linux 6 | June 30, 2024 |
+| CloudLinux 6 | November 30, 2020 |
+| Windows Server 2012 R2 | January 10, 2023 |
+| Windows Server 2012 | January 10, 2023 |
+<table><tbody><tr><td></td><td>Recommended versions*</td></tr></tbody></table>
+\* Plesk recommends using the latest supported version of an operating system when deploying a new server because a server with a current OS has the longest potential lifetime before its OS Vendor Termination Date.
+### Unsupported OSes
+Plesk does not accept support requests and will not issue software patches for servers with OSes that are not listed in the table above, or if their Vendor Termination Date is past due.
+### Support Specifics
+Plesk does not accept technical support requests for **preview versions of Plesk**. Bug reports and technical questions for preview versions should be submitted through the [Plesk Community Forum](https://talk.plesk.com/). Feature requests should be submitted through the [Plesk User Voice](https://plesk.uservoice.com/).
+For older unsupported versions of Plesk servers, Plesk strives to assist and accepts technical support requests, but only the ones related to upgrading to a supported version or environment. Exceptions are updates from and to preview versions, since the stability of such upgrades is not guaranteed.
+If a user's Plesk version is approaching its End of Life phase or the OS is approaching its Vendor Termination Date, Plesk recommends migrating to the latest Plesk version and a supported operating system. If a user needs migration instructions, advice, or if the user would prefer to let Plesk professionals handle the migration, the user should [contact the Plesk Professional Services](https://www.plesk.com/professional-services) team.