Plesk Lifecycle Policy

ARCHIVED 2019-12-02, DATE APPROXIMATE · VERSION 20191202_rev01 · COMPARED WITH 20191018_rev01

Full text changes — 20191018_rev01 to 20191202_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 _**Example:**_ Plesk 18.0.15 is installed by the user as fresh instance. After one month, if the user decides to install a fresh instance of Plesk, its version will be 18.0.16, meaning that the user will not even find the older version 18.0.15. At the same time, version 18.0.15 will continue to be supported until version 18.0.17 is released. In this example, version 18.0.17 is the latest update, while version 18.0.16 is the preceding update.
 \*In terms of **Plesk Onyx**, **Extended Support** is a 4-year period, after which the product will no longer be available for new purchases and will only receive patches for critical issues. The Extended Support Period is six (6) months.
 \*\***End-of-Life**: Once the Extended Support period is over, the product will stop receiving further development (including critical patches), and technical support requests will no longer be accepted.
+\*\*\* Starting from this date, Plesk begins accepting technical support requests for Plesk Obsidian Release Candidates (RC). Actual release date for Plesk Obsidian will be announced separately.
+\*\*\* Starting from this date, Plesk began accepting technical support requests for Plesk Obsidian (General Availability version launched on October 22nd, 2019).
 \*\*\*\* The upgrade path for Small Business Panel customers involves a migration to Plesk 10, where these products were merged.