Cisco Privacy Statement

DATED 2007-07-22 · VERSION 20140804_rev01 · COMPARED WITH 20140207_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20140207_rev01 to 20140804_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

11This privacy policy ("Policy") describes how OpenDNS, Inc. collects and uses the personal information you provide on the website [http://www.opendns.com](http://www.opendns.com/) and [http://www.umbrella.com/](http://www.umbrella.com/) ("Websites") which are owned and operated by OpenDNS, Incorporated ("OpenDNS", "we", "us", "our"), and all associated OpenDNS and Umbrella services ("Services") provided by OpenDNS through these Websites.
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33#### Contact Information
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5OpenDNS has been awarded TRUSTe's Privacy Seal signifying that this Policy has been reviewed by TRUSTe for compliance with TRUSTe's [program requirements](http://www.truste.com/privacy-program-requirements/) including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through the Web sites, [http://www.opendns.com](http://www.opendns.com/) and http://www.umbrella.com. TRUSTe's mission, as an independent third-party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our Policy or practices, please contact us at [privacy@opendns.com](mailto:privacy@opendns.com) or write to us at Privacy Matters, OpenDNS, Inc., 145 Bluxome Street, San Francisco, CA 94107. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by [Internet here](https://feedback-form.truste.com/watchdog/request), fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., [click for mailing address](http://www.truste.com/about-TRUSTe/contact-us). If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click [here](http://www.truste.com/products-and-services/dispute-resolution-services/) or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. For human resources data we have agreed to cooperate with Data Protection Authorities.
5OpenDNS has been awarded TRUSTe's Privacy Seal signifying that this Policy has been reviewed by TRUSTe for compliance with TRUSTe's [program requirements](http://www.truste.com/privacy-program-requirements/) including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through the Web sites, [http://www.opendns.com](http://www.opendns.com/) and http://www.umbrella.com. TRUSTe's mission, as an independent third-party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our Policy or practices, please contact us at [privacy@opendns.com](mailto:privacy@opendns.com) or write to us at Privacy Matters, OpenDNS, Inc., 135 Bluxome Street, San Francisco, CA 94107. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by [Internet here](https://feedback-form.truste.com/watchdog/request), fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., [click for mailing address](http://www.truste.com/about-TRUSTe/contact-us). If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click [here](http://www.truste.com/products-and-services/dispute-resolution-services/) or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. For human resources data we have agreed to cooperate with Data Protection Authorities.
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77#### EU Safe Harbor Statement
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99The United States Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions to enable U.S. companies to satisfy the requirement under European Union law that adequate protection be provided to Personal Information transferred from the European Economic Area to the United States (the "U.S.-EU Safe Harbor"). OpenDNS complies with the U.S.-E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. OpenDNS has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view OpenDNS's certification, please visit [http://www.export.gov/safeharbor/](http://www.export.gov/safeharbor/).
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1111#### Information You Provide Us
4545If you send us a request, inquiry, feedback or other comments (for example via a support email or via one of our feedback mechanisms), we reserve the right to edit and republish it in our Knowledge Base, which is displayed on our Websites, in order to help us clarify or respond to your request or to help us support other users with similar issues.
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4747We post customer testimonials on our Websites which may contain Personal Information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request that your testimonial be removed you may contact us at [contact@opendns.com](mailto:contact@opendns.com).
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4949#### Updating, Correcting or Deleting Personal Information and OpenDNS Accounts
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51You may correct, update, or delete your Personal Information by accessing it through the edit account information page or by emailing our Customer Support at[contact@opendns.com](mailto:contact@opendns.com). If emailing Customer Support, please allow us a reasonable period of time in order to satisfy your request.
51You may correct, update, or delete your Personal Information by accessing it through the edit account information page or by emailing our Customer Support at [contact@opendns.com](mailto:contact@opendns.com). If emailing Customer Support, please allow us a reasonable period of time in order to satisfy your request.
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5353We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
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5555#### Opt-Out
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5757In connection with promotions or other projects, we may ask you specifically whether you have objections with respect to a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision. To opt out of receiving commercial communications from OpenDNS, please click on the "opt-out" or "unsubscribe" link in the communication or please contact us at [contact@opendns.com](mailto:contact@opendns.com). Your e-mail address will be removed from our marketing list. Please allow us a reasonable period of time, not to exceed 10 days, in order to satisfy your request, as some promotions may already be in process.