Refund Policy

ARCHIVED 2025-09-07, DATE APPROXIMATE · VERSION 20250907_rev01 · COMPARED WITH 20230924_rev01

Full text changes — 20230924_rev01 to 20250907_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

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11	11	No refunds can be issued to a user for the following reasons:
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13	13	- If 7 days have passed since the date of purchase.
14	14	- If a user refuses to re-install Mobile Tracker Free application if the operating system is updated on the target phone.
15	15	- If the user's target device does not comply with the Mobile Tracker Free Compatibility Policy.
16		Only the following operating system is supported: Android. Compatible versions for this system are: Android >= 5 & Android <= 13
	16	Only the following operating system is supported: Android. Compatible versions for this system are: Android >= 6 & Android <= 16
17	17	Some features of the Mobile Tracker Free application require a specific Android version, these features will not work if your device is not compatible, so no refunds will be issued if these features do not work for you.
18	18	More information about known issues [here](https://support.mobile-tracker-free.com/hc/sections/360000720094-Problems-Restrictions).
19	19	- If the target phone has lost the connection with the Mobile Tracker Free subscription due to lack of internet access, factory reset or update to the last version of the operating system.
20	20	- If the target phone is not the property of a user or if a user does not receive the consent of a target phone owner to install the Mobile Tracker Free application or if the user has forgotten the word pass to unlock it.
21	21	- If the target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.).
22	22	- If the target phone was reset to original factory settings.