Terms of Service - MEGA

DATED 2025-10-18 · VERSION 20251101_rev01 · COMPARED WITH 20250602_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20250602_rev01 to 20251101_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 ### **Intellectual property**
 #### Our IP
 . You must not, and you must not let anyone (including any user within a Business Account of which you are the administrator), use, copy, alter, distribute, display, licence, modify or reproduce, reverse assemble, reverse compile, communicate, share, transmit or otherwise make available, (whether digitally, electronically, by linking, or in hard copy or by any means whatsoever), any of our code, content, copyright materials, intellectual property or other rights without getting our permission in writing, other than in order to use our services as intended or as allowed under any open source licences under which we use intellectual property provided by others. The open source code that we use, where we obtained it, and licences for that code, are all detailed on the Github pages referenced on our [website](https://mega.io/developers) and via our mobile apps.
+. Without limiting any other provision of these Terms, you may only directly and specifically use the API if you register at the developer registration page and agree that you will only publish or make available your application after we have approved it pursuant to our application approval process and licence agreement available on request at [api@mega.nz](mailto:api@mega.nz). Unless we have expressly agreed otherwise with you, we are entitled to revoke access to, or change, our API at any time without notice where we consider it necessary for our business purposes. We will not be responsible or liable if this causes your application to malfunction or be unusable.
+. Without limiting any other provision of these Terms, you may only directly and specifically use the API if you register at the developer registration page and agree that you will only publish or make available your application after we have approved it pursuant to our application approval process and licence agreement available on request at [api@mega.io](mailto:api@mega.io). Unless we have expressly agreed otherwise with you, we are entitled to revoke access to, or change, our API at any time without notice where we consider it necessary for our business purposes. We will not be responsible or liable if this causes your application to malfunction or be unusable.
 #### Your IP
 . You warrant that you own, or are authorised to use, the intellectual property in any Data you store on, use, download, upload, share, access, transmit or otherwise make available to or from, our systems or when using our services. You grant us a worldwide, royalty-free licence to use, store, back up, copy, transmit, distribute, communicate, modify and otherwise make available, your Data, solely for the purposes of enabling you and those you give access to, to use our services and for any other purpose related to provision of the services to you and them.
 ### Copyright takedown notices
 . The number of devices accessing MEGA VPN per account at any time;
 . Bandwidth usage in respect of any account.
 . We may impose usage limits, block access to, suspend or discontinue MEGA VPN, or block certain kinds of usage at any time where we consider it necessary for our business purposes and without further notice to you.
 ### **Refunds**
+. If you reside in the European Union you have the right to request a full refund within 14 days of the date of your purchase without giving any reason. If you reside in Brazil or South Korea, you have 7 days to request the refund for any reason. To do so, please send us an unequivocal statement that you wish to be refunded by email to [support@mega.nz](mailto:support@mega.nz). Alternatively, you can use the model withdrawal form from Annex I of the EU Consumer Directive available [here](https://eur-lex.europa.eu/legal-content/EN/TXT/), if you prefer. We will refund you within 14 days of receiving your request using the same means of payment as you used for the initial transaction, unless you agree otherwise.
+. For residents outside of the EU, Brazil and South Korea, unless otherwise provided by applicable law or by a particular service offer, all purchases are final and non-refundable. If you believe that MEGA has charged you in error, you must contact us within 30 days of such charge. No refunds will be given for any charges more than 30 days old. Unless required by law, we reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. If you have made a payment by mistake and have not used the subscription plan services, you must contact [support@mega.nz](mailto:support@mega.nz) within 24 hours. We will do our best to respond to your email within 7 days.
+. If you reside in the European Union you have the right to request a full refund within 14 days of the date of your purchase without giving any reason. If you reside in Brazil or South Korea, you have 7 days to request the refund for any reason. To do so, please send us an unequivocal statement that you wish to be refunded by email to [support@mega.io](mailto:support@mega.io). Alternatively, you can use the model withdrawal form from Annex I of the EU Consumer Directive available [here](https://eur-lex.europa.eu/legal-content/EN/TXT/), if you prefer. We will refund you within 14 days of receiving your request using the same means of payment as you used for the initial transaction, unless you agree otherwise.
+. For residents outside of the EU, Brazil and South Korea, unless otherwise provided by applicable law or by a particular service offer, all purchases are final and non-refundable. If you believe that MEGA has charged you in error, you must contact us within 30 days of such charge. No refunds will be given for any charges more than 30 days old. Unless required by law, we reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. If you have made a payment by mistake and have not used the subscription plan services, you must contact [support@mega.io](mailto:support@mega.io) within 24 hours. We will do our best to respond to your email within 7 days.
 ### **Recurring paid subscriptions**
 . Recurring subscriptions will renew indefinitely, either monthly or annually, based upon your chosen subscription period, unless the subscription is cancelled prior to a renewal date. For recurring subscriptions established via mobile apps using in-app-purchase platforms, you should refer to your app store account for details of the dates and terms of the subscription. Any other recurring subscription will renew on the same day of the month as it was established, except in cases where the day is not available due to a short month, in which case the renewal date will be moved to the first day of the following month.
 ### **Cancellation of recurring paid subscriptions**
 . Recurring subscriptions established through mobile apps using in-app-purchase platforms should be cancelled through the relevant app store account directly. Any other recurring subscription should be cancelled by navigating to [https://mega.nz/account](https://mega.nz/fm/account/plan) in your browser while you are logged into your account and selecting the option to cancel your subscription. Any payments processed after an effective subscription cancellation will be promptly refunded by us. If you cancel a paid subscription, but you maintain your MEGA account as a free account, access to your account may be restricted or blocked if the level of use is above the limits applying to free accounts at that time.
 ### **Information and privacy**
+. We reserve the right to disclose Data and other information, including personal information, as required by law or any competent authority. Our approach is referenced in our Privacy Policy and [Takedown Guidance Policy](https://mega.io/takedown), both of which are subject to these Terms.
+. We reserve the right to disclose Data and other information, including personal information, as required by law or any competent authority. Our approach is referenced in our [Privacy Policy](https://mega.io/privacy) and [Takedown Guidance Policy](https://mega.io/takedown), both of which are subject to these Terms.
 . You and anyone you give access to are also bound by our Privacy Policy, our [Cookie Policy](https://mega.io/cookie) and [Takedown Guidance Policy](https://mega.io/takedown). By accepting these Terms, you also accept those Policies.
 ### **Notices**
+. You can contact us by sending an email to [support@mega.nz](mailto:support@mega.nz). From time to time we may need to communicate with each other directly. We will use MEGA's chat facility, internal messaging system or the email or SMS address you have included in the settings information in your account and may also give notices to you and other users via popups or other notices prominently displayed on our website. Any communication to you will be deemed to be received by you no matter whether you are actively monitoring the account or its email address or not. You can communicate with us using the appropriate address on our [contacts page](https://mega.io/contact) and your email will be deemed to be received by us. Examples of direct communications include copyright or other enforcement emails, notifications under our [Takedown Guidance Policy](https://mega.io/takedown), system update information, data breach notifications, notification of major changes to our Terms, any Policy and billing information.
+. You can contact us by sending an email to [support@mega.io](mailto:support@mega.io). From time to time we may need to communicate with each other directly. We will use MEGA's chat facility, internal messaging system or the email or SMS address you have included in the settings information in your account and may also give notices to you and other users via popups or other notices prominently displayed on our website. Any communication to you will be deemed to be received by you no matter whether you are actively monitoring the account or its email address or not. You can communicate with us using the appropriate address on our [contacts page](https://mega.io/contact) and your email will be deemed to be received by us. Examples of direct communications include copyright or other enforcement emails, notifications under our [Takedown Guidance Policy](https://mega.io/takedown), system update information, data breach notifications, notification of major changes to our Terms, any Policy and billing information.
 ### **Rights to third parties**
 . MEGA's employees, officers, agents, related companies and affiliates together with authorised suppliers of service are entitled to the benefit of all indemnities and other provisions of these Terms which are for the benefit of MEGA in these Terms.
 ### **Entire agreement**
 ### **Privacy**
 . Your passwords and other data such as URLs and notes saved in MEGA Pass remain encrypted at all times while on our system. Any decryption takes place only on your device with keys that only you have.
 ### **General**
+. If you need support with MEGA Pass, please email us at [support@mega.co.nz](mailto:support@mega.co.nz).
+. If you need support with MEGA Pass, please email us at [support@mega.io](mailto:support@mega.io).
 . MEGA may replace any version of MEGA Pass with a new version or add new features to a current version at any time. These Additional Terms will automatically apply.
 . These Additional Terms of Service may be amended, superseded or revoked at any time. Material modifications will be communicated to you 30 days in advance.
 Additional Terms of Service for MEGA Pass last updated 15 April 2025 and effective 15 May 2025.
 - * *
 . MEGA S4 constitutes a "service", as defined in clause 1 of MEGA's General Terms of Service. If there is any conflict between these Additional Terms of Service for MEGA S4 and MEGA's General Terms of Service, the provisions in these Additional Terms of Service for MEGA S4 apply.
 . IF YOU DO NOT WANT TO BE BOUND BY THE TERMS, DO NOT ACCESS MEGA S4.
 . You confirm that you, and anyone to whom you grant access to your storage, are at least 18 years of age, or the age of majority in the jurisdiction where you reside.
 ### Takedown and enforcement
+. MEGA's [Takedown Guidance Policy](https://mega.io/takedown) applies to your use of MEGA S4. If we think it is necessary or we are obliged by law in any jurisdiction, then we are entitled to give copies of your S4 Files to competent authorities.
+. If MEGA becomes aware of any breach by you of the Terms, we reserve the right to close or suspend your MEGA account and take any further steps provided for in MEGA's [Takedown Guidance Policy](https://mega.io/takedown), Privacy Policy and/or General Terms of Service.
+. MEGA's [Takedown Guidance Policy](https://mega.io/takedown) applies to your use of MEGA S4, except to the extent you have been approved to manage takedowns under the Service Provider Exception. If we think it is necessary or we are obliged by law in any jurisdiction, then we are entitled to give copies of your S4 Files to competent authorities.
+. If MEGA becomes aware of any breach by you or your End Users of these Terms, we may close or suspend your MEGA account and take any further steps provided for in MEGA's [Takedown Guidance Policy](https://mega.io/takedown), [Privacy Policy](https://mega.io/privacy), and/or [General Terms of Service](https://mega.io/terms). Where you have been approved under the Service Provider Exception, MEGA may first give you a reasonable opportunity to address the issue before taking action, unless immediate suspension is required by law or to protect MEGA or others from harm.
 ### Fair use
 . Your use of MEGA S4 to transfer and download S4 Files must not be excessive. This ensures that all users can store, download and access their S4 Files at a reasonable rate without burdening our service. We will consider your monthly transfer and download usage to be excessive where it is more than five times your storage. We may then impose transfer or download limits or additional charges for future excess transfer or download after notifying you.
 . If we have to block access to, suspend or discontinue MEGA S4, or block certain kinds of usage where we consider it necessary for our business purposes, we will attempt to give prior notice of such action wherever possible but may act without notice to you.
 ### User accounts
+. You may authorise others to use MEGA S4 under your account (they are your 'End Users'). You will remain at all time responsible for your End Users' use of MEGA S4. You warrant that, and must ensure that, their use of MEGA S4 complies with your obligations under these Terms and all applicable laws. You must agree appropriate terms of service between you and your End Users to that end.
+. You may authorise others to use MEGA S4 under your account (your "End Users"). You remain responsible for their use and must ensure compliance with these Terms and all applicable laws. If you wish to manage compliance matters for your End Users (for example, handling takedowns yourself), you must first obtain approval under the Service Provider Exception.
 . If you become aware of any breach of these Terms or of any applicable law by one of your End Users, you must immediately suspend their access to MEGA S4 in accordance with these Terms.
+. You indemnify MEGA for your and your End Users' use of MEGA S4 under clause 56 of MEGA's General Terms of Service.
+. You indemnify MEGA for any claims, damages, or losses arising from your or your End Users' use of MEGA S4, including where you act under the Service Provider Exception, under clause 56 of MEGA's General Terms of Service.
+### Service Provider Exception
+. If you use MEGA S4 to provide services to your own end users, you may request special permission from MEGA by contacting [s4@mega.io](mailto:s4@mega.io). Upon written approval, you may manage and process content takedowns, abuse reports, and other compliance matters for your End Users directly, provided that:
+. You remain fully responsible for compliance with all applicable laws;
+. You promptly act on any takedown notices or legal requests forwarded to you by MEGA; and
+. You indemnify MEGA for any claims arising from your End Users' use.
+MEGA may revoke this permission at any time if these requirements are not met or if continued use poses legal or operational risk to MEGA.
 ### General
+. If you need support with MEGA S4, please email us at [s4@mega.nz](mailto:s4@mega.nz).
+. MEGA may replace any version of MEGA S4 with a new version or add new features to a current version at any time. These Additional Terms will automatically apply to any revised or new features or new version.
+. You are responsible for all costs and expenses associated with your use of MEGA S4, including any data charges from third party service providers. You are also responsible for ensuring you have a stable and active connection to the Internet.
+. These Additional Terms of Service for MEGA S4 may be amended, superseded or revoked at any time in accordance with clause 4 of MEGA's General Terms of Service.
+. If you need support with MEGA S4, please email us at [s4@mega.io](mailto:s4@mega.io).
+. MEGA may replace any version of MEGA S4 with a new version or add new features to a current version at any time. These Additional Terms will automatically apply to any revised or new features or new version.
+. You are responsible for all costs and expenses associated with your use of MEGA S4, including any data charges from third party service providers. You are also responsible for ensuring you have a stable and active connection to the Internet.
+. These Additional Terms of Service for MEGA S4 may be amended, superseded or revoked at any time in accordance with clause 4 of MEGA's General Terms of Service.
+Additional Terms of Service for MEGA S4 last updated 15 April 2025 and effective 15 May 2025.
+Additional Terms of Service for MEGA S4 last updated 18 October 2025 and effective 18 November 2025.