Privacy Policy - MEGA

DATED 2025-05-15 · VERSION 20250602_rev01 · COMPARED WITH 20250304_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20250304_rev01 to 20250602_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

1## Mega Limited Privacy and Data Policy
1## Mega Limited Privacy Policy
22
33### Introduction
44
51. This Policy of Mega Limited (New Zealand company number 7970438) ("**MEGA**", "**we**", "**us**" or "**our**") of Level 21, Huawei Centre, 120 Albert Street, Auckland, New Zealand governs our processing of your personal information and the way in which we deal with other data that is not personal information. "**Personal information**" is the term under the New Zealand Privacy Act 2020 for "**personal data**" as defined in the European Union's General Data Protection Regulation (EU) 2016/679 ("**GDPR**"). The term "**processing**" is used as defined in the GDPR and includes collection, storage, and all of the ways we use, and allow you to use, personal information when we provide our services. You are the data controller under the GDPR of the personal data you provide to us as part of your Account Data (see below). We are the data controller under the GDPR of all other personal data.
5When you are a user of Mega Cloud (whether a free user, or on a Pro or Business plan with MEGA VPN and MEGA PASS bundled for free), or if you are a user of MEGA S4, this is the Privacy Policy of MEGA Privacy LLC (Hungarian Cg. 13-09-239012).
66
72. **Important**: We store Data in our primary data centres in New Zealand, Japan, Canada and/or the European Union. In order to provide our services, Data may transit or be temporarily stored on servers in other countries, the full details of which can be found on our [website](https://mega.io/server-locations). In this Policy, 'Data' refers to Your Files, Your Chats, Account Data and Usage Data, together, as those terms are defined below. If you access your Data or give someone else access to your Data using our services and you or they are not in New Zealand, Canada, Japan or Europe, you or they may be accessing that Data from a country that does not give adequate protection to personal information when compared to that given under the New Zealand Privacy Act 2020, the Canadian Personal Information Protection and Electronic Documents Act 2000, the Japanese Act on the Protection of Personal Information 2003 or the GDPR. Under our [Terms of Service](https://mega.io/terms) ("**Terms**") you authorise us to grant this access.
7When you are a user of MEGA VPN or MEGA Pass on a standalone paid plan, this is the Privacy Policy of Mega Privacy (NZ) Limited (NZ company number 9324253).
88
93. This Policy is divided into five sections; one for each of the four different types of Data we collect and one that applies to all of the Data we collect. Words and phrases which are defined in our [Terms](https://mega.io/terms) have the same meanings when they are used in this Policy, unless expressly otherwise provided in our [Terms](https://mega.io/terms) or in this Policy.
9In all cases, throughout these terms, we refer to "**MEGA**", "**we**", "**us**" or "**our**".
1010
114. The five sections are titled:
12 1. "[Your Files]()". This covers the actual encrypted files that you upload, access and share using our services.
13 2. "[Your Chats]()". This covers the encrypted text, voice and video chats you engage in using our services.
14 3. "[Account Data]()". This covers the information that you provide to us when you register and communicate with us and the metadata that is collected and generated by our systems when you use our services.
15 4. "[Usage Data]()". This covers the data that is generated and collected, including under our [Cookie Policy](https://mega.io/cookie), when you use our services.
16 5. "[General]()". This applies to all our services and all types of Data.
111. This Policy governs the processing of your personal data as data controller. The terms "**Personal data**", "**processing**" and any other relevant terms are used as defined in the European Union's General Data Protection Regulation (EU) 2016/679 ("GDPR"). Processing includes collection, storage, and all of the ways we use, and allow you to use, personal data when we provide our services.
1712
185. The GDPR provides rights to European users, but, as a leading privacy company, to the extent possible, we aim to make the GDPR protections and rights available to all our users globally in respect of their personal information wherever they may live.
132. **Important**: We store Personal Data in our primary data centres in Japan, Canada and/or the European Union. In order to provide our services, Personal Data may transit or be temporarily stored on servers in other countries, the full details of which can be found on our [website](https://mega.io/server-locations). In this Policy, 'Personal Data' refers to Account Data and Usage Data, together, as those terms are defined below.
1914
20### **Your Files**
153. None of your Personal Data are stored in, or made available from, the United States of America. We do not collect or store any data that is not mentioned in the present Policy. We will never sell your Personal Data to a third party.
2116
226. This is the section of this Policy that covers the actual encrypted files that you upload, access and share using our services ("**Your Files**"). The following specific terms apply:
23 1. When you upload a file, it is already encrypted on your device, so we do not know whether it is personal to you or someone else, relates to a business or some other organisation, or what it contains. We generate and store encrypted previews of images, videos and certain other types of files. We gather a small amount of metadata about the type of file, but that does not disclose the content or information that the file contains. In relation to metadata, see the section of this Policy specifically covering [Account Data]().
24 2. All Your Files remain encrypted at all times while they are on our system. They are never received, stored or otherwise dealt with by us in unencrypted form because any decryption takes place only on your device or that of another user to whom you have provided the file, folder or chat, album links and keys that are created when you create the links. Your Files are therefore not personal data since they are never held by MEGA in a form that is information about an identified or identifiable individual.
25 3. We collect Your Files because that is necessary for us to provide our zero-knowledge encrypted cloud storage and collaboration services that you contract for when you agree to our [Terms](https://mega.io/terms).
26 4. None of Your Files are stored in, or made available from, the United States of America.
27 5. We keep Your Files while you are subscribed to our services, subject to our file and data removal, suspension and termination rights set out in our [Terms](https://mega.io/terms). For serious breaches of our [Terms](https://mega.io/terms), we are entitled to remove any or all of Your Files immediately without notice and to suspend or terminate your account (e.g. if you upload and/or share child sexual abuse material or other illegal or infringing material). You must maintain copies of Your Files. We strive to provide great services but do not make any guarantees that there will be no loss of data or that the services will be bug free. You must download Your Files prior to the termination of services including where the administrator of a business account or multi-user account ("**Business Account**"), within which you have used the services, terminates that Business Account (see clause [13]() below). **If you forget your password you will lose access to all Your Files unless you have exported and retained a Recovery Key**.
28 6. When you delete one of Your Files it will be made inaccessible, marked for deletion and removed when the next appropriate file purging process is run, subject to any retention specifically necessary to provide our services, allowed under this Policy and/or our [Terms](https://mega.io/terms). After account termination, all Your Files will be marked for deletion and removed when the next appropriate file purging process is run, subject to any retention specifically allowed under this Policy or our [Terms](https://mega.io/terms).
29 7. The deletion process specified in clause [6.6]() will not apply to a deduplicated file that is associated with another user (see our [Terms](https://mega.io/terms)).
30 8. We may, but are not obliged to, keep Your Files after your account has been suspended or terminated. In particular, we may, but are not obliged to, keep Your Files where we consider it necessary for evidential purposes relating to a breach of our [Terms](https://mega.io/terms) or with respect to current or anticipated action by any competent law enforcement authority or other third party. In relation to the release of Your Files to competent law enforcement authorities and third parties, see our [Takedown Guidance Policy](https://mega.io/takedown).
31 9. See also the [General]() section of this Policy which applies to all types of data, including Your Files.
174. This Policy does not deal with Your Files (the actual encrypted files that you upload, access and share using our services) or Your Chats (the encrypted text, voice and video chats you engage in using our services) because they are not personal data: we cannot decrypt Your Files and Chats thus they are not information relating to an identified or identifiable individual.
3218
33### **Your Chats**
195. The GDPR provides rights to European users, but, as a leading privacy company, to the extent possible, we aim to make the GDPR protections and rights available to all our users globally in respect of their Personal Data wherever they may live.
3420
357. This is the section of this Policy that covers the content of your text, voice and video chats and other related information ("**Your Chats**"). The following specific terms apply:
36 1. For private chats, only the people using the accounts that you're engaging within the chat can read, see or hear the chat content posted while they were a member of that chat group. Public chats can be read by anyone who has the link to that chat. Every text message you send is stored as an encrypted binary large object ("**blob**"). The times and participants of your successful and unsuccessful chats are stored in unencrypted form. The content of voice and video chats is not recorded or stored by MEGA. When the recording feature is activated by a participant for a given voice or video chat, the recording will be stored unencrypted on that participant's device. If you have enabled rich URL previews, a plain text preview of the URL is generated in our system but is stored separately. When you view the text or voice chat history and contents, or reinitiate a chat with the same participant(s), the blobs are decrypted in your browser or mobile app.
37 2. All Your Chats remain encrypted at all times while they are on our system. They are never stored or otherwise dealt with by us in unencrypted form because encryption and any decryption of the blob take place only on your device. Your Chats are therefore not personal data since they are never held by MEGA in a form that is information about an identified or identifiable individual.
38 3. We retain and store Your Chats because that is necessary for us to provide our zero-knowledge encrypted chat service that you contract for when you agree to our [Terms](https://mega.io/terms).
39 4. None of Your Chats or related personal information are stored in, or made available from, the United States of America.
40 5. We keep Your Chats while you are subscribed to our services but subject to our file and data removal, suspension and termination rights set out in our [Terms](https://mega.io/terms). For serious breaches of our [Terms](https://mega.io/terms), we are entitled to remove any or all of Your Chats immediately without notice and to suspend or terminate your account (e.g. if you exchange illegal or infringing material).
41 6. Chats may be deleted by the moderator of the chat, who may be you or another MEGA user (depending on who has initiated the chat and been granted moderator rights). When the moderator deletes the chat history it will be removed from his or her chat and will no longer be accessible to any participant in that chat.
42 7. See also the [General]() section of this Policy which applies to all types of Data, including Your Chats.
21### **Account** Data
4322
44### **Account Data**
45
468. This is the section of this Policy that covers account information you give us, and metadata and records of financial transactions that we generate in relation to Your Files, Your Chats and your account. The following specific terms apply:
236. This is the section of this Policy that covers account information you give us, and metadata and records of financial transactions that we generate in relation to your access to the services, including, where applicable, MEGA Pass and MEGA S4. The following specific terms apply:
4724 1. When you sign up for particular services you will need to give us the details required in our registration form and must keep that information up to date, including any payment information.
48 2. For paid plans, MEGA and any of its [related or affiliated entities](https://mega.io/contact), payment processors and [resellers](https://mega.io/resellers) that you use to make payments, retain account and payment information including any tax identification and a record of all transactions on your account.
49 3. When you use our services, our systems may retain the following metadata in unencrypted form:
25 2. For paid plans, MEGA and payment processors that you use to make payments, retain account and payment information including any tax identification and a record of all transactions on your account. We do not hold your credit card data.
26 3. When you access our services, our systems may retain the following metadata in unencrypted form:
5027 1. A unique device ID for the device used to log in to our services (that device ID doesn't include the serial number, brand or model of your device);
5128 2. Browser type, device type and/or operating system of the devices from which you have logged in to MEGA, as applicable;
52 3. IP address and port information used for: logging in to our services; API usage,; file uploads; file, chat, folder and album links; and VPN usage (including time and dates of those events);
29 3. IP address and port information used for: logging in to our services; API usage; file uploads; file, chat, folder and album links; and VPN usage (including time and dates of those events);
5330 4. The country that we expect you are accessing our services from (inferred by matching your IP address to a public IP address database);
54 5. File sizes, versioning order and parent-child file relationships;
55 6. VPN bandwidth usage;
56 7. The email address of anyone you have specifically made a contact using MEGA's systems. Note that Your Files, including your folders and albums, can be shared privately by invitation to specified MEGA accounts identified by email addresses or shared more generally by creating and sharing a file, folder or album link and decryption key;
57 8. Contact email addresses of chat participants, chat commencement time, chat duration and moderation activity;
58 9. Takedowns and account suspensions;
59 10. Our communications with you; and
60 11. Certain account settings, including any avatar picture.
31 5. Takedowns and account suspensions;
32 6. Our communications with you; and
33 7. Certain account settings, including any avatar picture.
347. For Android users, MEGA VPN requests location permission only for the Trusted WiFi feature. Your location is in fact not used, only your trusted WiFi network's SSID which is stored on your device to manage connections. This data is never shared with MEGA.
358. We collect, store, use and otherwise process Account Data so that we can provide the services you have contracted to obtain from us under our Terms (GDPR 6. (1) b)). We also have a legitimate interest (GDPR 6. (1) f)) in processing Account Data so that we can (i) maintain and improve our systems and services, (ii) prevent service abuse and (iii) ensure our compliance with international regulatory requirements.
369. You can download part of your Account Data at https://mega.nz/fm/account/security while you are logged into your account.
3710. If we have disclosed your Account Data to any third party (such as a compliance authority), we will inform them of any correction where possible and will also inform you about the third parties to whom the data has been disclosed where lawful and appropriate.
6138
62 For Android users, MEGA VPN requests location permission only for the Trusted WiFi feature. Your location is in fact not used, only your trusted WiFi network's SSID which is stored on your device to manage connections. This data is never shared with MEGA.
39### **Usage Data**
6340
64 4. From time to time we may need to communicate with each other directly. We will use MEGA's chat facility, internal messaging system or the email or SMS address you have included in the settings information in your account and may also give notices to you and other users via popups or other notices prominently displayed on our website. Any communication to you will be deemed to be received by you in accordance with the electronic communication provisions of the [New Zealand Contract and Commercial Law Act 2017](https://www.legislation.govt.nz/act/public/2017/0005/21.0/DLM6844033.html), no matter whether you are actively monitoring the account or its email address or not. You can communicate with us using the appropriate address on our [contacts page](https://mega.io/contact) and your email will be deemed to be received by us. Examples of direct communications include copyright or other enforcement emails, notifications under our [Takedown Guidance Policy](https://mega.io/takedown), system update information, data breach notifications, notification of major changes to our [Terms](https://mega.io/terms), any Policy and billing information.
65 5. Access to your account is by way of nominated email address and password. It is your responsibility to keep these safe and secure as MEGA stores the email address but does not store the password. **If you forget your password you will lose access to all your data unless you have exported and retained a Recovery Key**.
66 6. We will collect, store, use and otherwise process Account Data so that we can provide the services you have contracted to obtain from us under our [Terms](https://mega.io/terms). We also have a legitimate interest in processing Account Data so that we can maintain and improve our systems and services and communicate with you as referenced in this Policy. This includes using your Account Data for marketing or targeted advertising purposes and sending you information about MEGA's new products, upgrades and other marketing material from time to time. As further set out at clause 20, you can opt out of receiving marketing material at any time by clicking the 'unsubscribe' link in any emails you receive, or by updating your preferences in your account settings.
67 7. We retain Account Data as long as your account is active. After account suspension or termination, including where the administrator of a Business Account, within which you have used the services, terminates that Business Account (see clause [13]() below), we may, but are not obliged to, retain all Account Data if enforcement action is likely or commenced under our [Terms](https://mega.io/terms), our [Cookie Policy](https://mega.io/cookie), or [Takedown Guidance Policy](https://mega.io/takedown) or for 12 months, whichever is longer, or in the case of records of financial transactions relating to your account for such period of time as we are legally required to retain such information. Users sometimes request that an account be re-activated so we keep Account Data for 12 months for that purpose. Where there is no enforcement action likely or commenced and the 12 month period has expired, or after such longer period as is applicable in the case of records of financial transactions relating to your account that we are legally required to retain, Account Data that identifies you will be anonymised, and we will never re-identify that data, but where you are a contact of, have had a folder or album shared with you by, or have chatted with, another MEGA user, those details will continue to be retained to allow services to continue for those other users.
68 8. You can download your Account Data at [https://mega.nz/fm/account/security](https://mega.nz/fm/account/security) while you are logged into your account. This will provide your Account Data but not Your Files or Your Chats. You can request correction of Account Data if it is considered incorrect, in accordance with the [New Zealand Privacy Act 2020](https://www.legislation.govt.nz/act/public/2020/0031/latest/LMS23223.html) and the GDPR. Any requests for access to, or correction of, Account Data that is not available to you when you are logged into your account, or if you cannot log in to your account, should be made to [privacy@mega.nz](mailto:privacy@mega.nz) specifying the information in question. The information will be provided promptly, and at least within one month, without charge unless the request is manifestly unfounded or excessive. Corrections will be promptly considered and actioned if appropriate.
69 9. If we have disclosed your Account Data to any third party (such as a compliance authority), we will inform them of any correction where possible and will also inform you about the third parties to whom the data has been disclosed where lawful and appropriate.
70 10. See also the [General]() section of this Policy which applies to all types of data, including Account Data.
4111. This is the section of this Policy that covers data relating to your activity using our services, including MEGA Pass and MEGA S4 ("**Usage Data**"). Our [Cookie Policy](https://mega.io/cookie) also provides more specific information on certain types of Usage Data and your rights to control whether it is collected or not and what it is used for.
4212. When you use our services, our systems may retain the following metadata in unencrypted form:
43 1. File sizes, versioning order and parent-child file relationships;
44 2. System logs and event timestamps;
45 3. VPN bandwidth usage;
46 4. The email address of anyone you have specifically made a contact using MEGA's systems;
47 5. Contact email addresses of chat participants, chat commencement time, chat duration and moderation activity;
48 6. The times and participants of your successful and unsuccessful chats; and
49 7. Information necessary for price calculation (e.g. storage or bandwidth used).
5013. Subject at all times to the rights you have pursuant to our Cookie Policy, the following specific terms apply:
51 1. We may:
52 1. collect Usage Data to assist in the operation and improvement of our services;
53 2. analyse and use Usage Data for marketing or statistical purposes as well as to improve the way we provide services to our users; and
54 3. serve advertisements or use third-party advertising companies to serve advertisements on our services and on third-party sites, as well as to assist us in analysing our marketing and other business efforts.
55 2. We collect, store, use and otherwise process Usage Data so that we can provide the services you have contracted to obtain from us under our Terms (GDPR 6. (1) b)). We also have a legitimate interest (GDPR 6. (1) f)) in processing Account Data so that we can (i) maintain and improve our systems and services, (ii) prevent service abuse; (iii) ensure our compliance with international regulatory requirements and (iv) give users promotional material and special offers on our services.
7156
72### **Usage Data**
57### **Retention**
7358
749. This is the section of this Policy that covers data relating to your activity using our services, including system logs and certain event timestamps ("**Usage Data**"). Our [Cookie Policy](https://mega.io/cookie) also provides more specific information on certain types of Usage Data and your rights to control whether it is collected or not and what it is used for. Subject at all times to the rights you have pursuant to our [Cookie Policy](https://mega.io/cookie), the following specific terms apply:
75 1. We may:
76 1. collect Usage Data to assist in the operation and improvement of our services;
77 2. join Usage Data with other users' data and give it to advertisers in a way which doesn't personally identify any particular user;
78 3. analyse and use Usage Data for marketing or statistical purposes as well as to improve the way we provide services to our users;
79 4. use third-party companies to assist with the collection of Usage Data for the purpose of analysing the use of our websites; and
80 5. serve advertisements or use third-party advertising companies to serve advertisements on our services and on third-party sites, as well as to assist us in analysing our marketing and other business efforts.
81 2. We collect and keep Usage Data with your consent to provide services and support related to our services, for market and product research and to be able to give users promotional material and special offers on our services.
82 3. We retain Usage Data as long as your account is active and for no more than 12 months thereafter, subject to any retention specifically necessary to provide our services, allowed under this Policy and/or our [Terms](https://mega.io/terms). You can request access to and deletion of your Usage Data by emailing us at [privacy@mega.nz](mailto:privacy@mega.nz).
83 4. See also the [General]() section of this Policy which applies to all types of data, including Usage Data.
5914. We retain Personal Data as long as your account is active. After account suspension or termination, including where the administrator of a Business Account, within which you have used the services, terminates that Business Account, we may, but are not obliged to, retain Personal Data if enforcement action is likely or commenced under our Terms, our [Cookie Policy](https://mega.io/cookie), or [Takedown Guidance Policy](https://mega.io/takedown) or for 12 months, whichever is longer, or in the case of records of financial transactions relating to your account for such period of time as we are legally required to retain such information. Users sometimes request that an account be re-activated so we keep Account Data for 12 months for that purpose. Where there is no enforcement action likely or commenced and the 12 month period has expired, or after such longer period as is applicable in the case of records of financial transactions relating to your account that we are legally required to retain, Account Data and Usage Data will be anonymised, and we will never re-identify that data, but where you are a contact of, have had a folder or album shared with you by, or have chatted with, another MEGA user, those details will continue to be retained to allow services to continue for those other users.
8460
85### **General**
61### **Direct marketing**
8662
8710. This is the section of this Policy that covers all types of Data.
6315. We may use your email address for marketing or targeted advertising purposes and sending you information about MEGA's new products, upgrades and other marketing material from time to time. You can opt out of receiving marketing material at any time by clicking the 'unsubscribe' link in any emails you receive, or by updating your preferences in your account settings. We will abide by any email unsubscription request (other than those we need to send for invoicing, security or service updates and other service provider purposes).
8864
89#### **Basis of processing and dealing with data**
65### **MEGA Pass**
9066
9111. As noted above, we process your personal information because we have contracted with you to do so under our [Terms](https://mega.io/terms), this Policy, our [Cookie Policy](https://mega.io/cookie) and our [Takedown Guidance Policy](https://mega.io/takedown). We cannot provide our services without that data. Other data that is not personal information is also dealt with by us in accordance with our [Terms](https://mega.io/terms), this Policy, our [Cookie Policy](https://mega.io/cookie), and our [Takedown Guidance Policy](https://mega.io/takedown).
6716. We collect and retain the following information concerning your use of MEGA Pass:
68 1. Account Data in accordance with clause 6.3 of this Policy, including your IP address, devices connected to your account, name and email address associated with your account but excluding the data set out at clauses 6.3.5 to 6.3.10 which are not relevant to your use of MEGA Pass.
69 2. Usage Data in accordance with clause 12 of our Policy, including data relating to your activity using MEGA Pass such as login timestamps, how many items you store, and how much storage space you use.
9270
93#### **Giving access to other users**
71### **MEGA S4**
9472
9512. You must ensure that anyone to whom you give access to any of Your Files, Your Chats or your Account Data complies with our [Terms](https://mega.io/terms), our [Cookie Policy](https://mega.io/cookie), our [Takedown Guidance Policy](https://mega.io/takedown) and this Policy. You are responsible for their compliance, including where you are the administrator of a Business Account.
7317. As noted above, we process your personal information because we have contracted with you to do so under our Terms, this Policy, our [Cookie Policy](https://mega.io/cookie) and our [Takedown Guidance Policy](https://mega.io/takedown). We cannot provide our services without that data. Other data that is not personal information is also dealt with by us in accordance with our Terms, this Policy, our [Cookie Policy](https://mega.io/cookie), and our [Takedown Guidance Policy](https://mega.io/takedown).
7418. We will process your S4 Files in compliance with applicable privacy laws, including GDPR.
7519. The following specific terms also apply in relation to MEGA S4:
76 1. When you upload an S4 File, we may generate and store previews of images, videos and certain other types of file. We gather a small amount of metadata about the type of file, but that does not disclose the content or information that the file contains. In relation to metadata, see the section specifically covering Account Data.
77 2. When you delete one of your S4 Files it will be made inaccessible, marked for deletion and removed when the next appropriate file purging process is run, subject to any retention specifically allowed under the present Policy and General Terms of Service. After account termination, all your S4 Files will be marked for deletion and removed when the next appropriate file purging process is run, subject to any retention specifically allowed under the present Policy and the Terms of Service.
78 3. If you delete a deduplicated S4 File from your account, that will not affect other users with the right to access their copies of that S4 File.
79 4. We may, but are not obliged to, keep your S4 Files after your account has been suspended or terminated. In particular, we may, but are not obliged to, keep your S4 Files where we consider it necessary for evidential purposes relating to a breach of the Terms or with respect to current or anticipated action by any competent enforcement authority or other third party.
9680
9713. For Business Accounts, the administrator of that account can see and deal with the files and data associated with all users within that account (including any data and any personal information). In addition:
98 1. if the Business Account is suspended or terminated, the action will affect the data and personal information of every user within that account;
99 2. the administrator of the Business Account will be able to see and deal with, change or delete the files and data associated with every user within that account (including any of Your Files, Your Chats, Account Data and any of your personal information); and
100 3. the administrator of the Business Account will be able to terminate any user's account within the Business Account, restrict or disable usage of the account, change any user's password and otherwise deny access to the account and that user will then lose access to all Your Files, Your Chats, Account Data and all personal information associated with your usage of the Business Account.
81### **Others**
10182
8320. Mega participates in Lantern, the first cross-platform signal sharing programme for companies to strengthen how they enforce their child safety policies. When appropriate, the signals shared in the Lantern programme are personal data.
8421. We process the personal data mentioned in this section based on our legitimate interest and that of third parties and we always restrict our data processing to the minimum necessary and proportionate amount of data.
85
86### Business Accounts
87
8822. For Business Accounts, the administrator of that account can see and deal with the files and data associated with all users within that account (including any Personal Data). In addition:
89 1. if the Business Account is suspended or terminated, the action will affect the data and Personal Data of every user within that account;
90 2. the administrator of the Business Account will be able to see and deal with, change or delete the files and data associated with every user within that account; and
91 3. the administrator of the Business Account will be able to terminate any user's account within the Business Account, restrict or disable usage of the account, change any user's password and otherwise deny access to the account and that user will then lose access to all information connected to the Business Account.
92
10293#### **Your own security practices are critical**
10394
10414. We strongly urge you to use best practices for ensuring the safety of your systems and devices (e.g. via strong unique passwords, two-factor authentication, security upgrades, firewall protection, anti-virus software, securing devices). MEGA will never send an email asking for your password, so do not be fooled by any such email since it will not be from us. We cannot guarantee the security of computers or devices nor of transmission from and to your device over the Internet and thus cannot guarantee there will be no unauthorised access. Also, if you lose or otherwise allow access to your password or encryption keys, you will lose the security of all your data. **If you forget your password you will lose access to all your data unless you have exported and retained a Recovery Key.** Using the same password for MEGA as you have used at other sites can lead to others accessing and taking control of your MEGA account if one of those other sites is breached or hacked.
9523. We strongly urge you to use best practices for ensuring the safety of your systems and devices (e.g. via strong unique passwords, two-factor authentication, security upgrades, firewall protection, anti-virus software, securing devices). MEGA will never send an email asking for your password, so do not be fooled by any such email since it will not be from us. We cannot guarantee the security of computers or devices nor of transmission from and to your device over the Internet and thus cannot guarantee there will be no unauthorised access. Also, if you lose or otherwise allow access to your password or encryption keys, you will lose the security of all your data. **If you forget your password you will lose access to all your data unless you have exported and retained a Recovery Key**. Using the same password for MEGA as you have used at other sites can lead to others accessing and taking control of your MEGA account if one of those other sites is breached or hacked.
10596
10697#### **Disclosure for civil or criminal enforcement**
10798
10815. If we think it is necessary or we are obliged by law in any jurisdiction, then we are entitled to give Your Files, Your Chats, any Account Data and any Usage Data to competent authorities, even if those items are encrypted. We reserve the right to assist any law enforcement agency with investigations, including disclosure of information to them or their agents. We also reserve the right to comply with any legal processes, including data breach notification processes, subpoenas, search warrants and court orders initiated by enforcement authorities or other third parties. We may disclose Your Files, Your Chats, any Account Data and any Usage Data to enforce or apply our [Terms](https://mega.io/terms), our [Cookie Policy](https://mega.io/cookie), our [Takedown Guidance Policy](https://mega.io/takedown), this Policy or any other agreement we have with you, or to protect the rights, property, or safety of us or our other users, third parties or the operation of our services. For more details on disclosure to competent enforcement authorities and other third parties, see our [Takedown Guidance Policy](https://mega.io/takedown).
9924. If we think it is necessary or we are obliged by law in any jurisdiction, then we are entitled to give Your Files, Your Chats, any Account Data and any Usage Data to competent authorities, even if those items are encrypted. We reserve the right to assist any law enforcement agency with investigations, including disclosure of information to them or their agents. We also reserve the right to comply with any legal processes, including data breach notification processes, subpoenas, search warrants and court orders initiated by enforcement authorities or other third parties. We may disclose Your Files, Your Chats, any Account Data, any Usage Data to enforce or apply our Terms, our [Cookie Policy](https://mega.io/cookie), our [Takedown Guidance Policy](https://mega.io/takedown), this Policy or any other agreement we have with you, or to protect the rights, property, or safety of us or our other users, third parties or the operation of our services. For more details on disclosure to competent enforcement authorities and other third parties, see our [Takedown Guidance Policy.](https://mega.io/takedown)
109100
110#### **MEGA and its related or affiliated entities, payment processors and resellers**
101#### **MEGA's data processors: service providers to MEGA**
111102
11216. You have a contract with MEGA but some ancillary services (including payment and personal information processing) may be provided by MEGA's [related or affiliated entities](https://mega.io/contact), payment processors and [resellers](https://mega.io/resellers), subject to applicable laws. You authorise MEGA and each of those [related or affiliated entities](https://mega.io/contact) to collect, store, share and otherwise process Your Files, Your Chats, any Account Data and any Usage Data among themselves, as necessary to provide the services, subject to applicable laws. All such entities are located in Europe or in countries (such as Canada, Japan or New Zealand) that the European Commission has determined to have an adequate level of protection under Article 45 of the GDPR or which have comparable protections to those given under the New Zealand Privacy Act 2020. You authorise MEGA and each of those [related or affiliated entities](https://mega.io/contact), payment processors and [resellers](https://mega.io/resellers) to collect, store, share and otherwise process among themselves such Account Data as is necessary to provide payment processing, subject to applicable laws.
10325. You have a contract with MEGA but some ancillary services (including payment and personal information processing) may be provided by MEGA's service providers, including Mega Cloud Services SL (Spain), subject to applicable laws. They act as processors of your Account Data and Usage Data and MEGA remains liable for their actions. All such entities are located in Europe or in countries (such as Canada, Japan or New Zealand) that the European Commission has determined to have an adequate level of protection under Article 45 of the GDPR. Our payment processor partners act as independent data controllers and remain fully responsible for all the data processing performed by them.
113104
114105#### **No commercial sale of data**
115106
11617. We will never sell Your Files, Your Chats, Account Data or Usage Data. We will not disclose or otherwise provide Your Files, Chats, Account Data or Usage Data to a third party, or make any other use of any of them, for any purpose which is not specifically allowed under this Policy, our [Cookie Policy](https://mega.io/cookie), our [Terms](https://mega.io/terms) or our [Takedown Guidance Policy](https://mega.io/takedown) or is not incidental to the normal use of our services. The only exception to this clause is where MEGA itself, or its business, is sold or proposed to be sold, in which case we are entitled to make such disclosure or provision to a purchaser or prospective purchaser of the business.
10726. We will never sell your Personal Data. We will not disclose or otherwise provide it to a third party, or make any other use of any of them, for any purpose which is not specifically allowed under this Policy, our [Cookie Policy](https://mega.io/cookie), our Terms or our [Takedown Guidance Policy](https://mega.io/takedown) or is not incidental to the normal use of our services. The only exception to this clause is where MEGA itself, or its business, is sold or proposed to be sold, in which case we are entitled to make such disclosure or provision to a purchaser or prospective purchaser of the business.
117108
118109#### **MEGA's data security**
119110
12018. Data security is very important to MEGA, whether that is your personal information or any other Data. That is why we publish our client-side browser and mobile app software, provide a bug bounty to encourage reporting on any issues, and why we have provided information in this Policy on collection and storage of all Data whether or not it is personal information. For more information on our security practices, see our [blog](https://blog.mega.io/).
11127. Data security is very important to MEGA, whether that is your personal information or any other Data. That is why we publish our client-side browser and mobile app software, provide a bug bounty to encourage reporting on any issues, and why we have provided information in this Policy on collection and storage of all Data whether or not it is personal information. For more information on our security practices, see our [blog](https://blog.mega.io/).
121112
122#### **Communications**
123
12419. We may send invoices, security or service updates and various other notices by email or SMS to the email or SMS address listed in your account or using any of our chat or messaging systems. We may also give notices to you and other users via popups or other notices prominently displayed on our website. They will be deemed to be received in accordance with our [Terms](https://mega.io/terms).
125
12620. If appropriate, some of those notices will contain unsubscribe information so you can opt out of further receipt. We will abide by any email unsubscription request (other than those we need to send for invoicing, security or service updates and other service provider purposes).
127
12821. In some cases a person may receive an email from us asking the person to confirm their new MEGA account email address, but in fact they haven't tried to open an account - someone else has started the process and used their email address either maliciously or by mistake. In these cases, MEGA has an ephemeral/incomplete account that might be used to upload files. On request, and after proving ownership of the email address, we will arrange for the account to be deleted.
129
130113#### **Law**
131114
13222. Subject to the rights that you may have under applicable laws in your country (including under the Canadian Personal Information Protection and Electronic Documents Act 2000, the Japanese Act on the Protection of Personal Information 2003, and the GDPR), this Policy and its interpretation and operation are governed solely by New Zealand law. Subject to those rights, you, MEGA and all users, submit to the exclusive jurisdiction of the New Zealand arbitral tribunals and courts as further described in our [Terms](https://mega.io/terms) and you agree not to raise any jurisdictional issue if we need to enforce an arbitral award or judgment in New Zealand or another country.
11528. Subject to the rights that you may have under applicable laws in your country, this Policy and its interpretation and operation are governed solely by Hungarian law when your agreement is with Mega Privacy LLC and by New Zealand law when your agreement is with Mega Privacy (NZ) Limited. Subject to those rights, you, MEGA and all users, submit to the exclusive jurisdiction of the courts as further described in our Terms.
133116
134117#### **Contact and complaints**
135118
13623. Questions and comments regarding this Policy are welcomed and should be addressed to the Privacy Officer at [privacy@mega.nz](mailto:privacy@mega.nz). For a comprehensive list of contact details for MEGA, and each of our [related or affiliated entities](https://mega.io/contact), payment processors and [resellers](https://mega.io/resellers), together with details of how to contact our privacy officer and data protection officer, see our [contacts](https://mega.io/contact) page.
11929. Questions and comments regarding this Policy or your rights are welcomed and should be addressed to [privacy@mega.nz](mailto:privacy@mega.nz). Any requests for access to, or correction of, Account Data that is not available to you when you are logged into your account, or if you cannot log in to your account, should be made to [privacy@mega.nz](mailto:privacy@mega.nz) specifying the information in question. For a comprehensive list of contact details for MEGA, and payment processors, see our [contacts](https://mega.io/contact) page. The information will be provided promptly, and at least within one month, without charge unless the request is manifestly unfounded or excessive.
137120
13824. If you are in Europe or otherwise have the right to lodge a complaint with a supervisory authority, you can find contact details for MEGA's European Representative and European supervisory authority on our [contacts](https://mega.io/contact) page.
12130. If you are in Europe or otherwise have the right to lodge a complaint with a supervisory authority, you can find contact details of our supervisory authority on our [contacts](https://mega.io/contact) page.
139122
14025. If you are a resident of California, click [here](https://mega.io/california-addendum) to read our Additional Privacy Notice for California Residents under the California Consumer Privacy Act (CCPA).
12331. If you are a resident of California, click [here](https://mega.io/california-addendum) to read our Additional Privacy Notice for California Residents under the California Consumer Privacy Act (CCPA).
141124
142#### **Changes to our Policy**
125### Your privacy rights
143126
14426. We may make changes to this Policy in the future. Any changes will be notified to all users.
12732. You have the right to:
128 1. access your personal information - you can obtain a confirmation that we are processing your data and information how we process it. We suggest that you make a request in writing.
129 2. object to the processing of your personal information, depending on the processing activity - this allows you to ask us to stop processing your data at any time. Where we rely on legitimate interest, you must give specific reasons why you are objecting the processing of your data.
130 3. rectify - you have a right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
131 4. erase (also known as the right to be forgotten) - in certain circumstances you can ask for the personal data we hold about you to be erased from our records. Your personal data will be erased where the data are no longer needed for their original processing purpose, or you have withdrawn your consent and there is no other legal ground for processing, or you have objected and there are no overriding legitimate grounds for the processing, or erasure is required to fulfill a statutory obligation under the EU law or the right of the national law.
132 5. request data portability - you can ask to have personal data we hold about you transferred to another organisation.
133 6. restrict processing your personal information - where certain conditions apply, you have a right to restrict the processing of your personal information.
134 7. withdraw your consent at any time - without affecting the lawfulness of processing based on consent before its withdrawal.
145135
146Last updated and effective 28 February 2025.
136### **Changes to our Policy**
137
13833. We may make changes to this Policy in the future. Any changes will be notified to all users.
139
140Last updated 15th April and effective 15 May 2025.