Privacy Policy

ARCHIVED 2026-04-03, DATE APPROXIMATE · VERSION 20260403_rev01 · COMPARED WITH 20251201_rev01

Full text changes — 20251201_rev01 to 20260403_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

13	13	## 1\. Your Global Privacy Rights
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15	15	1.1. No matter where you live, where you reside, where your citizenship lies, or where your data originates from, your interactions with Text are governed by this Privacy Policy and you agree to the data practices described in this policy.
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17	17	## 2\. Data We Handle
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19		2.1. Scope of Engagements. Information collection and processing occur through various interactions, including but not limited to: (i) Clients using our services via different platforms, e.g. Website, [Marketplace](https://www.livechat.com/legal/for-marketplace/), [Developer Program](https://platform.text.com/developer-terms), [Partner Program](https://www.livechat.com/legal/for-partners/), Services API, or any other products, or services we offer (collectively referred to as "Services"), or (ii) Non-Clients connecting with us outside service agreements, like (a) Visitor visiting/navigating our online website (website URL) operated by us ("Website") or otherwise communicating with us through various communication channels in whatever form, including but not limited to social media channels, phone/e-mail, the chat window on our Website, or giving feedback and making inquiries or signing up for our marketing communication or our newsletters, and (b) Participant attending events we host. All these interactions are referred to as "Engagements'' within this policy, irrespective of the depth or nature of your association with us.
	19	2.1. Scope of Engagements. Information collection and processing occur through various interactions, including but not limited to: (i) Clients using our services via different platforms, e.g. Website, [Marketplace](https://www.livechat.com/legal/for-marketplace/), [Developer Program](https://platform.text.com/developer-terms), [Partner Program](https://www.livechat.com/legal/for-partners/), Services API, or any other products, or services we offer (collectively referred to as "Services"), or (ii) Non-Clients connecting with us outside service agreements, like (a) Visitor visiting/navigating our online website (website URL) operated by us ("Website") or otherwise communicating with us through various communication channels in whatever form, including but not limited to social media channels, phone/e-mail, SMS, the chat window on our Website, or giving feedback and making inquiries or signing up for our marketing communication or our newsletters, and (b) Participant attending events we host. All these interactions are referred to as "Engagements'' within this policy, irrespective of the depth or nature of your association with us.
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21	21	2.2. Roles in Data Handling. This policy applies uniformly to all types of Engagements, whether you visit our Website (as a Visitor), attend an event (as a Participant), or use/access our Services (as a Client). Depending on your Engagements with us (Visitor, Participant, or Client), we act either as: (a) a Data Processor (Service Provider), under our Agreement with you, when you process Client Data that you supply or control through the Services; or (b) Data Controller for Personal Data and attribution information we collect or you share with us outside the Agreement (e.g. Website interactions, events, Feedback submitted directly to us or via integrated services or third party services); and for certain technical or operational information about Services usage or as part of the Services Data. In every case, we process your information in line with this Privacy Policy.
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23	23	2.3. Grounds for Processing. When acting as a Data Controller, signifying that we have authority over the reasons and methods behind processing your data, including Personal Data, we rely on various legal bases for it. These include: (i) Agreement/Your request: to provide the Engagement and to respond to your requests, (ii) Legal Compliance: to adhere to our legal obligations, (iii) Your Consent, and (iv) Legitimate Interests: such as to operate, secure and provide you with our Engagements functionality (e.g. Website, chat window), understand and improve them; support promotion and operational management, maintain the reliability of our systems and related technologies and other Client services and support purposes; and to receive, analyze, and use Feedback and related attribution data, including for marketing/publicity as described below. In such scenarios, we consistently strike a balance between our interests and your privacy rights. As a Data Processor, our relationship is governed by the Agreement with you, which sets out our respective obligations and rights.
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25	25	2.4. Types and Sources of Data. Our Engagements may collect and process your information including Personal Data depending on how you interact with us, the choices you make, and the Engagements and features you use. The sources of this information include what you share, our automated systems, and third-party sources and contain both your Personal and Non-Personal Data, including, but not limited to: