LiveChat Privacy Policy changes — 20240801_rev01

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4.1. Affiliates. Text, Inc. retains the right to share your Personal Data with our parent, subsidiary, affiliated or successor companies. The protections of this policy apply to the information We disclose in these circumstances. If our company merges or its assets or operations are transferred, the involved entities will handle your Personal Data according to this Privacy Policy. We will notify you if any of these events occur by updating this Privacy Policy and, when feasible, through other methods.

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4.2. Service Providers and Sub-Processors. Text, Inc. holds the right to disclose and you hereby agree to the disclosure and transfer of your Personal Data and other information related to you to our authorized, trusted service providers to carry out specific business activities, e.g. hosting, credit card processing, security, customer/support services, conducting research and analysis, cloud computing, marketing and other related services. On your request, We can provide you with a list of entities which may have access to your Personal Data. Only necessary information is shared, and these providers are bound by confidentiality and security measures.

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4.3. Third-party Integration. Integrating our Services within any Third Party Services (like add-ons or third-party site/applications and other online services provided by third parties) results in data sharing with these third party providers. You are responsible for your use of Third Party Services provided by third parties and for the amount of information (including Personal Data) you choose to share with them (for example, when you integrate the Services with third party Supporting Applications listed on our Marketplace). Please be aware that Text, Inc. is not responsible for any information or Personal Data that may be collected through any of such Third Party Services. Their policies and procedures are beyond our control. This Privacy Policy does not cover how Third Party Services handle any of your information and We advise you to review their terms before integration.

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4.4. External Links. Our Services may direct you to external sites or services maintained by third parties, whose privacy practices may differ from ours. Though We may link to them, We don't control their content or privacy practices and have no responsible for, the privacy practices of such other sites run by other entities. We recommend reviewing their privacy policies when you visit external sites. Our policy pertains solely to information collected by Text, Inc. and does not extend to your interactions with other sites or services.

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4.4. External Links. Our Services may direct you to external sites or services maintained by third parties, whose privacy practices may differ from ours. Though We may link to them, We don't control their content or privacy practices and have no responsibility for the privacy practices of such other sites run by other entities. We recommend reviewing their privacy policies when you visit external sites. Our policy pertains solely to information collected by Text, Inc. and does not extend to your interactions with other sites or services.

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4.5. Disclosure to Public Authorities and Law Enforcement. Text, Inc. may be required to disclose Personal Data and other information in response to lawful requests from public authorities, including for national security or law enforcement purposes; when complying with legal processes like subpoenas, government requests, court orders or government requests; to establish or exercise our legal rights or defend against legal claims; to uphold or defend our legal rights, ensure your safety or the safety of others, take action regarding any illegal activities or investigate potential fraud. Note that courts of equity, such as U.S. Bankruptcy Courts, or governmental authorities may, under certain circumstances, permit your Personal Data and other information to be shared or transferred to third parties (other than described above) without your permission. We reserve the right to disclose your data, including Personal Data, in response to legal requests, to comply with applicable laws or to prevent harm without notification to you (in particular, in situations where you breach the Agreement, misuse funds, or undertake other unlawful actions against us or others or in the event of your fraudulent or illegal activity while interacting with us or using the Engagements). Such disclosures are based on our Agreement with you or our legitimate interest in protecting our legal rights and those of others, compliance with legal obligations and our legitimate interest in fulfilling legal obligations imposed by legal authorities.

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4.5. Disclosure to Public Authorities and Law Enforcement. Text, Inc. may be required to disclose Personal Data and other information in response to lawful requests from public authorities, including for national security or law enforcement purposes; when complying with legal processes like subpoenas, government requests, court orders or government requests; to establish or exercise our legal rights or defend against legal claims; to uphold or defend our legal rights, ensure your safety or the safety of others, take action regarding any illegal activities or investigate potential fraud. Note that courts of equity, such as U.S. Bankruptcy Courts, or governmental authorities may, under certain circumstances, permit your Personal Data and other information to be shared or transferred to third parties (other than described above) without your permission. We reserve the right to disclose your data, including Personal Data, in response to legal requests, to comply with applicable laws or to prevent harm (in particular, in situations where you breach the Agreement, misuse funds, undertake other unlawful actions against us or others, or in the event of your fraudulent or illegal activity while interacting with us or using the Engagements). Notification to you will only be provided when legally required; otherwise, it will be at our sole discretion, following the specified rules governing disclosure herein. Disclosures are based on our Agreement with you or our legitimate interest in protecting our legal rights and those of others, compliance with legal obligations and our legitimate interest in fulfilling legal obligations imposed by legal authorities.

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Legal stuff made easy

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You should know our promise: We take your privacy seriously.

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We may share your data with our affiliated companies or during mergers, following this Privacy Policy. You'll be notified of such significant changes.

107	107	3.16. Social media (features) and widget. Our Website includes social media features, enabling you to engage with content on social media platforms directly from the Website you are visiting. like the 'Facebook Like' button and widgets, a Twitter 'Share This' button, embedded content from YouTube or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.
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109	109	3.17. Comment system. In order to post comments on our Website (i.e. our blogs) you must sign into Facebook, Twitter, Disqus or Google, as We use 'social-media plugins' to allow you to leave comments on our blogs. No Personal Data is tied to your posts. You subscribe to our blogs by providing your email address. We will only use this Personal Data to send you an email notification when new blogs have been posted and when users comment on a blog that you previously have commented on. We will not use this information for any other purpose. You have the opportunity to opt-out of our blog e-mails by using the 'unsubscribe' button.
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111	111	3.18. Community, Forum and Testimonials. We may post Customers' testimonials on our Website which may contain Personal Data. We use the 'Twitter social plugin' to display our Customers' comments on our Website. In any other scenario, We do obtain the Customer's consent prior to posting the testimonial to post their names along with their testimonials. In addition, our Website may also offer publicly accessible forums. Please be aware that any information provided in these areas may be read, collected, and used by others who access them.
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113		3.19. Surveys and Feedback. We may provide you with the opportunity to participate in a survey or feedback in variuos forms and via different channels about our Engagements, which We may use, share and commercialize in any way and for any purpose, without charge. If you participate, We may require your name, last name, email address or other data. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.
	113	3.19. Surveys and Feedback. We may provide you with the opportunity to participate in a survey or feedback in various forms and via different channels about our Engagements, which We may use, share and commercialize in any way and for any purpose, without charge. If you participate, We may require your name, last name, email address or other data. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.
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115	115	3.20. Third-Party Login and integration service. Facebook Connect, Google Sign-In, and other OpenID providers. Depending on the Services you use, you may have the possibility to log in by using sign-in services such as Facebook Connect, Google Sign-In, and other OpenID providers. These services will authenticate your identity and provide you with the option to share certain Personal Data with us, such as your name and email address, to pre-populate our chat form and give you the option to post information about your activities on them to your profile page to share with others within your network. Additionally, we may access and use your information, including Personal Data in relation to integration services to enable seamless integration of our Services. The use and transfer of information, including Personal Data, from integration service providers will align with the data management policies established by these providers. Specifically, the use and transfer of information, including Personal Data, received from Google APIs by text\|'s Services, including Supporting Applications, will comply with the [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy) and adhere to the Limited Use requirements.
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117	117	Legal stuff made easy
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119	119	1. Why We Process Your Data: We use your information, including personal details, to:
133	133	4.1. Affiliates. Text, Inc. retains the right to share your Personal Data with our parent, subsidiary, affiliated or successor companies. The protections of this policy apply to the information We disclose in these circumstances. If our company merges or its assets or operations are transferred, the involved entities will handle your Personal Data according to this Privacy Policy. We will notify you if any of these events occur by updating this Privacy Policy and, when feasible, through other methods.
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135	135	4.2. Service Providers and Sub-Processors. Text, Inc. holds the right to disclose and you hereby agree to the disclosure and transfer of your Personal Data and other information related to you to our authorized, trusted service providers to carry out specific business activities, e.g. hosting, credit card processing, security, customer/support services, conducting research and analysis, cloud computing, marketing and other related services. On your request, We can provide you with a list of entities which may have access to your Personal Data. Only necessary information is shared, and these providers are bound by confidentiality and security measures.
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137	137	4.3. Third-party Integration. Integrating our Services within any Third Party Services (like add-ons or third-party site/applications and other online services provided by third parties) results in data sharing with these third party providers. You are responsible for your use of Third Party Services provided by third parties and for the amount of information (including Personal Data) you choose to share with them (for example, when you integrate the Services with third party Supporting Applications listed on our Marketplace). Please be aware that Text, Inc. is not responsible for any information or Personal Data that may be collected through any of such Third Party Services. Their policies and procedures are beyond our control. This Privacy Policy does not cover how Third Party Services handle any of your information and We advise you to review their terms before integration.
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139		4.4. External Links. Our Services may direct you to external sites or services maintained by third parties, whose privacy practices may differ from ours. Though We may link to them, We don't control their content or privacy practices and have no responsible for, the privacy practices of such other sites run by other entities. We recommend reviewing their privacy policies when you visit external sites. Our policy pertains solely to information collected by Text, Inc. and does not extend to your interactions with other sites or services.
	139	4.4. External Links. Our Services may direct you to external sites or services maintained by third parties, whose privacy practices may differ from ours. Though We may link to them, We don't control their content or privacy practices and have no responsibility for the privacy practices of such other sites run by other entities. We recommend reviewing their privacy policies when you visit external sites. Our policy pertains solely to information collected by Text, Inc. and does not extend to your interactions with other sites or services.
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141		4.5. Disclosure to Public Authorities and Law Enforcement. Text, Inc. may be required to disclose Personal Data and other information in response to lawful requests from public authorities, including for national security or law enforcement purposes; when complying with legal processes like subpoenas, government requests, court orders or government requests; to establish or exercise our legal rights or defend against legal claims; to uphold or defend our legal rights, ensure your safety or the safety of others, take action regarding any illegal activities or investigate potential fraud. Note that courts of equity, such as U.S. Bankruptcy Courts, or governmental authorities may, under certain circumstances, permit your Personal Data and other information to be shared or transferred to third parties (other than described above) without your permission. We reserve the right to disclose your data, including Personal Data, in response to legal requests, to comply with applicable laws or to prevent harm without notification to you (in particular, in situations where you breach the Agreement, misuse funds, or undertake other unlawful actions against us or others or in the event of your fraudulent or illegal activity while interacting with us or using the Engagements). Such disclosures are based on our Agreement with you or our legitimate interest in protecting our legal rights and those of others, compliance with legal obligations and our legitimate interest in fulfilling legal obligations imposed by legal authorities.
	141	4.5. Disclosure to Public Authorities and Law Enforcement. Text, Inc. may be required to disclose Personal Data and other information in response to lawful requests from public authorities, including for national security or law enforcement purposes; when complying with legal processes like subpoenas, government requests, court orders or government requests; to establish or exercise our legal rights or defend against legal claims; to uphold or defend our legal rights, ensure your safety or the safety of others, take action regarding any illegal activities or investigate potential fraud. Note that courts of equity, such as U.S. Bankruptcy Courts, or governmental authorities may, under certain circumstances, permit your Personal Data and other information to be shared or transferred to third parties (other than described above) without your permission. We reserve the right to disclose your data, including Personal Data, in response to legal requests, to comply with applicable laws or to prevent harm (in particular, in situations where you breach the Agreement, misuse funds, undertake other unlawful actions against us or others, or in the event of your fraudulent or illegal activity while interacting with us or using the Engagements). Notification to you will only be provided when legally required; otherwise, it will be at our sole discretion, following the specified rules governing disclosure herein. Disclosures are based on our Agreement with you or our legitimate interest in protecting our legal rights and those of others, compliance with legal obligations and our legitimate interest in fulfilling legal obligations imposed by legal authorities.
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143	143	Legal stuff made easy
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145	145	You should know our promise: We take your privacy seriously.
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147	147	We may share your data with our affiliated companies or during mergers, following this Privacy Policy. You'll be notified of such significant changes.

Privacy Policy

Full text changes — 20240701_rev01 to 20240801_rev01