LiveChat Privacy Policy changes — 20240701_rev01

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3.10. Customer logo. Customer gives Text, Inc. and its affiliates royalty-free and unlimited in-time consent to use their company name, logos and other identifying information for marketing and promotional activities in internal or external media (including, but not limited to displaying it on our Website) and other purposes connected with presenting up-to-date offers.

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3.11. Customer's Agents, Guest-Users and End-Users data: **text|** may process data of Customer's Agents (individuals operating the Services), Customer's Guest-Users (individuals with access to specific features of the Account) and Customer's End-Users (individuals contacting you via the Services or interacting with your website integrated with or utilizing our Services) to facilitate your operation of the Account and service provision to End-Users. This information will be treated in line with the Agreement. The type of information (including Personal Data) We may receive include a first name, last name, e-mail address, other contact details, chat content data and potentially other information (e.g., profile picture, network, username, user ID, age range, language, country). As such, **text|** requests all its Customers to inform their users of our Services's integration and, where necessary, to obtain any necessary permissions which Customer is obliged to perform on its own. Note that when End-Users interact with you using our Services and/or visit other sites integrated or utilizing the Services, your privacy policy governs the information collected instead of this Privacy Policy. However, this Privacy Policy does not apply to the services that our Customers provide to their End-Users. They have their own policies about the collection, use, and disclosure of the personal information of their End-Users.

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3.12. Links and Promotions. You may click through certain links or promotions that will enable you to purchase or use our Services provided by promotional partners or other sites or commerce providers. We may also partner with third parties to display advertising on our Website or to manage and serve our advertising on other sites and may share Personal Data with them for this purpose. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any shared information (including Personal Data), except credit card details (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly. In addition, when you register for the Services, through our promotional partner, that partner may share your data with us (including Personal Data). For example, when you use an external social network (like your Facebook account) to log in to the Services or to interact with us in another way, you agree to allow us to receive and use any information (including Personal Data), from your social network profile and account (please see your social network's privacy policy or support documents for more information about sharing of information with connected accounts). You may share your information (including Personal Data) with other sites or entities, that create professional marketing lists, to receive special offers and promotions from its partners. Depending on their agreement with us and their privacy policy, these entities or sites may subsequently share your data with us (including Personal Data). Text, Inc. has no responsibility and assumes no liability if another such entity (e.g. website or commerce provider) collects, uses or shares any information (including Personal Data) about you in violation of its own privacy policy, or the applicable law.

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3.13. Children's personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice We collect and process Personal Data of anyone under the age of 16 unintentionally, please contact us at [support@text.com](https://www.livechat.com/legal/privacy-policy/support@text.com) (or via support e-mail of the Services you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through our Engagements.

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3.13. Children's personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice We collect and process Personal Data of anyone under the age of 16 unintentionally, please contact us at [support@text.com](mailto:support@text.com) (or via support e-mail of the Services you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through our Engagements.

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3.14. Cookie usage and other tracking technologies. By using our Engagements, you acknowledge and consent to our use of cookies and similar tracking methods which helps us make your experience better and understand how you use our Engagements. These technologies are used to ensure essential functionality, remember your preferences, improve your experience, and, in some cases, tailor ads to your interests, to gather certain information automatically upon your use or navigation of our Engagements or any sites where our Services are installed. We work with some third-party partners who may also set cookies on your device. Please note, We don't control these third-party cookies, and our Privacy Policy doesn't cover their services. You can learn more about how we use cookies and how to manage them in our [Cookies Policy](https://www.livechat.com/legal/cookies-policy/). Remember, if you limit the use of cookies, some features of our Engagements might not work as intended. For transparency, We and our authorized partners may use cookies and other similar tracking technologies, such as (but not limited to) pixels and web beacons, to gather information about users' (including Customers and Non-Customers) activities on Website and other sites where our Services are installed. to ensure tailored advertising based on your browsing activities and interests. These tools allow us to see what content is useful to you and help us provide more of what you like. Although you might not see them, they work in a similar way to cookies but are directly embedded in our web pages.

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3.15. Mobile analytics. We use mobile analytics software which allows us to better understand the functionality of our mobile software on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link the information We store within the analytics software to Personal Data you submit within Engagements.

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3.16. Social media (features) and widget. Our Website includes social media features, enabling you to engage with content on social media platforms directly from the Website you are visiting. like the 'Facebook Like' button and widgets, a Twitter 'Share This' button, embedded content from YouTube or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.

77	77	6. _Data Insights:_ To aggregate, pseudonymise, and anonymise personal data for research and development, improvement of our Engagements, to understand how you interact with our Engagements and for statistical, and benchmarking purposes.
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79	79	3.2. Registration Data. Text, Inc. receives the necessary details (including Personal Data and other Customers' information) in order to complete your registration on our Website. This ensures you have access to the Engagements you have subscribed to, e.g. first name, last name, company name, address, website address, e-mail address and credit/payment card information for Customers deciding to move beyond the free Services, otherwise, credit/payment card information is not required). In addition to the above, We also collect other types of information (including Personal Data) depending on how you use our Engagements. When reaching out to Text, Inc., the Customer might be asked to provide similar data to what they had given during the registration process on our Website.
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81	81	3.3. Data Compliance. You hereby acknowledge and agree that the processing, including the transfer of your Personal Data and other Customers' information (including the Personal Data), has been and will continue to be carried out in accordance with points 6 and 7 herein (and, where applicable, has been notified to the relevant authorities of the Member State where the Company is established or has its representative) and does not violate the relevant provisions of that Member State.
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83		3.4. Profiling Activities. By engaging with us, you acknowledge and agree to our use of your Personal Data for profiling purposes involving automated methods, ensuring you receive the most pertinent information and features from the Engagements you select and combining the data you provide with our existing records. This enhances our advertising efforts, helping to refine offerings and keep you informed about updates relevant to Engagements you use. You can opt-out of profiling at any time by contacting [support@text.com](https://www.livechat.com/legal/privacy-policy/support@text.com). Please note, that revoking this consent might limit our ability to provide specific Engagements, potentially resulting in to the termination of our Agreement.
	83	3.4. Profiling Activities. By engaging with us, you acknowledge and agree to our use of your Personal Data for profiling purposes involving automated methods, ensuring you receive the most pertinent information and features from the Engagements you select and combining the data you provide with our existing records. This enhances our advertising efforts, helping to refine offerings and keep you informed about updates relevant to Engagements you use. You can opt-out of profiling at any time by contacting [support@text.com](mailto:support@text.com). Please note, that revoking this consent might limit our ability to provide specific Engagements, potentially resulting in to the termination of our Agreement.
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85	85	3.5. Customer Responsibilities Regarding Personal Data. Customer is solely responsible for the processing of Personal Data (including but not limited to its transfer) in accordance with the relevant data privacy law, including obtaining necessary consents or having other valid legal grounds for processing. Customer must obtain all necessary permissions and consents as may be required by any relevant data privacy law when collecting, storing, processing and transferring Personal Data via text\| and its Sub-Processors. Customer ensures the accuracy, quality, and legality of Personal Data and the means by which Customer acquired them. Instructions given by Customer for Personal Data Processing must comply with relevant data protection laws. In addition, as a data controller, Customer shall (a) as required by applicable law, provide notice to its End-Users and Agents, as well as obtain their consent (if required) or have other legal basis for processing and transferring their personal data to text\| and its Sub-Processors in line with Data Processing Addendum ("DPA").
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87		3.6. Access and Managing Your Personal Data. Individuals have the right to manage their Personal Data. Reach out to [support@text.com](https://www.livechat.com/legal/privacy-policy/support@text.com) (or via the support e-mail of the Services you use) for any data access, modification, copy or deletion requests. If We can't remove certain data, We will inform you of the reasons. If you decide to discontinue our Services, you can request deactivation of your Account by emailing us at [support@text.com](https://www.livechat.com/legal/privacy-policy/support@text.com) (or via support e-mail of the Services you use).
	87	3.6. Access and Managing Your Personal Data. Individuals have the right to manage their Personal Data. Reach out to [support@text.com](mailto:support@text.com) (or via the support e-mail of the Services you use) for any data access, modification, copy or deletion requests. If We can't remove certain data, We will inform you of the reasons. If you decide to discontinue our Services, you can request deactivation of your Account by emailing us at [support@text.com](mailto:support@text.com) (or via support e-mail of the Services you use).
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89	89	3.7. Deleting Your Personal Data. Upon written request, text\| will delete your Personal Data using a standard method accepted by text\| and in accordance with text\|'s data retention policy, unless it is unworkable due to the purposes of processing or due to technical issues. The standard response time is 30 days, which may be extended in complex cases and We will inform you of any such extension.
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91	91	3.8. Geo-Location data. Text, Inc. may have access to your geo-location data as We collect and process IP addresses of all devices used for Engagements. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless of whether you are a Customer or a Non-Customer.
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93	93	3.9. Communication. By participating in the Engagements, you agree to be contacted by us to receive electronic communications regarding your interactions with Engagements. You may opt-out of receiving these types of communications by adjusting the device settings anytime. Users who leave their contact details while accessing particular sections of our Website might receive additional messages not described above.
95	95	3.10. Customer logo. Customer gives Text, Inc. and its affiliates royalty-free and unlimited in-time consent to use their company name, logos and other identifying information for marketing and promotional activities in internal or external media (including, but not limited to displaying it on our Website) and other purposes connected with presenting up-to-date offers.
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97	97	3.11. Customer's Agents, Guest-Users and End-Users data: text\| may process data of Customer's Agents (individuals operating the Services), Customer's Guest-Users (individuals with access to specific features of the Account) and Customer's End-Users (individuals contacting you via the Services or interacting with your website integrated with or utilizing our Services) to facilitate your operation of the Account and service provision to End-Users. This information will be treated in line with the Agreement. The type of information (including Personal Data) We may receive include a first name, last name, e-mail address, other contact details, chat content data and potentially other information (e.g., profile picture, network, username, user ID, age range, language, country). As such, text\| requests all its Customers to inform their users of our Services's integration and, where necessary, to obtain any necessary permissions which Customer is obliged to perform on its own. Note that when End-Users interact with you using our Services and/or visit other sites integrated or utilizing the Services, your privacy policy governs the information collected instead of this Privacy Policy. However, this Privacy Policy does not apply to the services that our Customers provide to their End-Users. They have their own policies about the collection, use, and disclosure of the personal information of their End-Users.
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99	99	3.12. Links and Promotions. You may click through certain links or promotions that will enable you to purchase or use our Services provided by promotional partners or other sites or commerce providers. We may also partner with third parties to display advertising on our Website or to manage and serve our advertising on other sites and may share Personal Data with them for this purpose. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any shared information (including Personal Data), except credit card details (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly. In addition, when you register for the Services, through our promotional partner, that partner may share your data with us (including Personal Data). For example, when you use an external social network (like your Facebook account) to log in to the Services or to interact with us in another way, you agree to allow us to receive and use any information (including Personal Data), from your social network profile and account (please see your social network's privacy policy or support documents for more information about sharing of information with connected accounts). You may share your information (including Personal Data) with other sites or entities, that create professional marketing lists, to receive special offers and promotions from its partners. Depending on their agreement with us and their privacy policy, these entities or sites may subsequently share your data with us (including Personal Data). Text, Inc. has no responsibility and assumes no liability if another such entity (e.g. website or commerce provider) collects, uses or shares any information (including Personal Data) about you in violation of its own privacy policy, or the applicable law.
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101		3.13. Children's personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice We collect and process Personal Data of anyone under the age of 16 unintentionally, please contact us at [support@text.com](https://www.livechat.com/legal/privacy-policy/support@text.com) (or via support e-mail of the Services you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through our Engagements.
	101	3.13. Children's personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice We collect and process Personal Data of anyone under the age of 16 unintentionally, please contact us at [support@text.com](mailto:support@text.com) (or via support e-mail of the Services you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through our Engagements.
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103	103	3.14. Cookie usage and other tracking technologies. By using our Engagements, you acknowledge and consent to our use of cookies and similar tracking methods which helps us make your experience better and understand how you use our Engagements. These technologies are used to ensure essential functionality, remember your preferences, improve your experience, and, in some cases, tailor ads to your interests, to gather certain information automatically upon your use or navigation of our Engagements or any sites where our Services are installed. We work with some third-party partners who may also set cookies on your device. Please note, We don't control these third-party cookies, and our Privacy Policy doesn't cover their services. You can learn more about how we use cookies and how to manage them in our [Cookies Policy](https://www.livechat.com/legal/cookies-policy/). Remember, if you limit the use of cookies, some features of our Engagements might not work as intended. For transparency, We and our authorized partners may use cookies and other similar tracking technologies, such as (but not limited to) pixels and web beacons, to gather information about users' (including Customers and Non-Customers) activities on Website and other sites where our Services are installed. to ensure tailored advertising based on your browsing activities and interests. These tools allow us to see what content is useful to you and help us provide more of what you like. Although you might not see them, they work in a similar way to cookies but are directly embedded in our web pages.
104	104
105	105	3.15. Mobile analytics. We use mobile analytics software which allows us to better understand the functionality of our mobile software on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link the information We store within the analytics software to Personal Data you submit within Engagements.
106	106
107	107	3.16. Social media (features) and widget. Our Website includes social media features, enabling you to engage with content on social media platforms directly from the Website you are visiting. like the 'Facebook Like' button and widgets, a Twitter 'Share This' button, embedded content from YouTube or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.

Privacy Policy

Full text changes — 20240502_rev01 to 20240701_rev01