Privacy Policy

ARCHIVED 2023-11-04, DATE APPROXIMATE · VERSION 20231104_rev01 · COMPARED WITH 20231005_rev01

Full text changes — 20231005_rev01 to 20231104_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

+Please review our Privacy Policy which, along with the [Terms of Use](https://www.livechat.com/legal/terms-of-use/), constitutes the Agreement between you and LiveChat, Inc. The Privacy Policy describes how we collect and handle information that the Company gathers on or through the Services or its websites. By visiting our websites, accessing or using the Service, including browsing the website, and all other communications means with us such as email or phone or our chat widget, the user expressly consents to the collection, use, storage, processing, and disclosure of its information in accordance with our Privacy Policy. For purposes of this Privacy Policy, unless otherwise defined herein, capitalized terms used in this Privacy Policy shall have the same meaning as defined in the Terms of Use.
+We, LiveChat, Inc. and our affiliate ("LiveChat", "Company" or "We") value your privacy and We are committed to safeguarding your personal information and being transparent about the data we collect and how we use it.
+What that means for you?
+Our Privacy Policy applies to all interactions you may have with LiveChat and is intended to help you understand our practices concerning the collection, use, and disclosure of information. We retain the right to amend or update this Privacy Policy at any time. The updated version will be indicated by an updated "Last update" date, and the updated version will take effect immediately as soon as it is accessible.
+A Privacy Policy is a binding statement explaining in simple language how we handle your personal information and what you need to be aware of while using our Services. It describes i.e. what information we collect, how we secure it, and under what conditions we can disclose it.
+**Please note:** It is vital to read and understand our Privacy Policy. By engaging in any form of communication with LiveChat, you acknowledge you have read and understood this Privacy Policy. Should you disagree with our policy, we kindly ask you not to interact with any aspect of our business.
+## 1\. Introduction
+For the purposes of this Privacy Policy, all capitalized terms used but not defined herein shall have their respective meanings in the [Terms of Use](https://www.livechat.com/legal/terms-of-use/).
+LiveChat, Inc. Privacy Policy contains information about collecting Customers, Visitors and other data subjects (such as Agents or/and End-users) Personal Data and other information, Services offered or performed by LiveChat, Inc. and the manner of its processing. We respect the right to privacy of our software users and take reasonable steps for the Visitors, End-Users and Customers to be familiar with the manner in which rendered accessible information via tour products, websites and applications are processed. Due to the implementation of comprehensive security regulations, Personal Data provided by our Services, websites and applications is of highest security standards.
+## **1\. Your Global Privacy Rights**
+LiveChat, Inc. complies with the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (The General Data Protection Regulation - GDPR). We are as well committed to subjecting all Personal Data received (as well as from European Union (EU) member countries, EEA (European Economic Area) and Switzerland, in reliance on the GDPR as mentioned above.
+.1. No matter where you live, where you reside, where your citizenship lies, or where your data originates from, your interactions with LiveChat are governed by this Privacy Policy and you agree to the data practices described in this policy.
+LiveChat, Inc. complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. LiveChat, Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. LiveChat, Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit [https://www.dataprivacyframework.gov/](https://www.dataprivacyframework.gov/).
+## **2\. Data We Handle**
+## 2\. Scope of Privacy Policy
+.1. Scope of Engagements. Information collection and processing occur through various interactions, including but not limited to: (i) Customers using our services via different platforms, e.g. Website, [Marketplace](https://www.livechat.com/legal/for-marketplace/), [Developer Program](https://platform.text.com/developer-terms), [Partner Program](https://www.livechat.com/legal/for-partners/), Services API, or any other products, or services We offer (collectively referred to as "Services"), or (ii) Non-Customers connecting with us outside service agreements, like (a) Visitor visiting/navigating our online website (website URL) operated by us ("Website") or otherwise communicating with us through various communication channels in whatever form, including but not limited to social media channels, phone/e-mail, the chat window on our Website, or giving feedback and making inquiries or signing up for our marketing communication or our newsletters, and (b) Participant attending events We host. All these interactions are referred to as "Engagements'' within this policy irrespective of the depth or nature of your association with us.
+This Privacy Policy is effective to all information collected by LiveChat, Inc. from which an individual can be identified (Personal Data). This Privacy Policy applies to all users (including Customers, Agents, End-Users and users browsing LiveChat, Inc's. websites) regardless of the country or territory they are using Services or websites.
+.2. Roles in Data Handling. This policy applies uniformly to all engagement types, whether you're just a casual Visitor, a paying Customer, a prospect, or an event Participant. Depending on the Engagements you use, our role in processing your data might be as: (i) a data processor, under an Agreement with you, when you control the information We process, or (ii) a data controller handling Personal Data collected during your interaction with us independently of the Agreement.
+## 3\. Notice
+.3. Grounds for Processing. When acting as a data controller, signifying that We have authority over the reasons and methods behind processing your Personal Data, We rely on various legal bases for processing your data. These include: (i) Your request: to fulfill our commitments to you and to respond to your requests, (ii) Legal Compliance: to adhere to our legal obligations, (iii) Your Consent, and (iii) Legitimate Interests: such as providing you with our Engagements functionality (e.g. Website, chat window), supporting their continuous improvement, operational management, understanding its use, maintaining the reliability of our systems and related technologies and other customer service and support purposes. In such scenarios, We consistently strike a balance between our interests and your privacy rights. As a data processor, our relationship is governed by the Agreement with you, which sets out our respective obligations and rights.
+LiveChat, Inc. is responsible for the processing of Personal Data it receives under this Privacy Policy regarding providing the Service and subsequently transfers Personal Data to a Third Party Service Provider (including Sub-processors). LiveChat, Inc. also enables its users to be compliant with the GDPR (including for onward transfers of Personal Data from the EU, EEA and Switzerland). With respect to Personal Data received or transferred pursuant to the Data Privacy Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations LiveChat, Inc. may be required to disclose Personal Data in response to lawful requests made by public authorities, including to meet national security or law enforcement requirements. Please be aware we may disclose Personal Data to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also disclose Personal Data if it is necessary in order to prevent, investigate or take action regarding any illegal activities, or as otherwise required by law.
+.4. Types and Sources of Data. Our Engagements may collect and process your information including Personal Data depending on how you interact with us, the choices you make, and the Engagements and features you use. The sources of this information include what you share, our automated systems, and third-party sources and contain both your Personal and Non-Personal data, including, but not limited to:
+To learn more about the EU-U.S. DPF, UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, visit the U.S. Department of Commerce's Data Privacy Framework (DPF) Program website:[https://www.dataprivacyframework.gov/s/.](https://www.dataprivacyframework.gov/s/) A list of EU-U.S. DPF, UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF participants is maintained by the Department of Commerce and is available at:[https://www.dataprivacyframework.gov/s/participant-search](https://www.dataprivacyframework.gov/s/participant-search). To view our certification page, please visit the aforementioned website. Under certain conditions, more fully described on the DPF website, [https://www.dataprivacyframework.gov/s/](https://www.dataprivacyframework.gov/s/) you may invoke binding arbitration when other dispute resolution (referred to below) procedures have been exhausted.
+. _Identifiers:_ Contact information and Account-related details, e.g. your full name, email address, physical address, phone number and IP address, user name, password, and other identifiers you provide;
+The Federal Trade Commission has jurisdiction over LiveChat, Inc., compliance with the EU-U.S. DPF, UK Extension to the EU-U.S. DPF.and the Swiss-U.S. DPF.
+. _Commercial information:_ Transactional information, e.g. products or services purchased, obtained, or considered, or other purchasing or consuming histories and tendencies, payment data\_,\_ Account information and supporting tickets;
+\. Questions and concerns
+. _Electronic and network activity information:_ This includes records of your interactions with our Engagements (e.g. Website, chat window and chat logs, Website history) and other records, e.g. pages visited, links clicked, referring URL, records onhow you reached and used our Engagements, performance metrics, start and end times of your interactions and other actions taken on our Engagements and details of such actions;
+If you have any questions or concerns, or if you wish to access, update, amend, correct or delete, any of your Personal Data we store and process, please contact us at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use) or by postal mail at: LiveChat, Inc. Attn: 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America.
+. _Device and geolocation:_ e.g. IP address, operating system, device type, browser details, country preferences, mobile network information, and device phone number, location and your geographic region;
+## 5\. What information we collect
+. _Shared Content_: e.g. data you share during events, on social media, community, blogs, via chat window on our Website, survey and feedback forms, etc;
+.1. Provided data
+. _Inferences:_ Profiles created based on your data reflecting your interests, characteristics, preferences, and demographics.
+.1.1. The purpose of gathering and processing Personal Data and other information by LiveChat, Inc. is:
+Some of this information comes from third-party sources (e.g. cookies, web beacons, and other tracking technologies) to help us serve relevant ads and other services to you, as explained further herein. Note that our Privacy Policy does not apply to any third-party sources, their products, or sites that may be displayed to you, or other sites linked to or from our Engagements. Additionally, our Privacy Policy does not address the practices of other entities who advertise our Engagements, and who may use tracking technologies (like cookies, pixel tags and other technologies) to provide and personalize ads, and you should refer to their respective privacy policies for more.
+. to provide, maintain and facilitate the Services as well as to ensure safe and guaranteed Service performance, upgrade and improve the functionality of the Services, and to develop new products, features,
+.5. Sensitive data Caution. When using our Engagements, avoid sharing (or having us send) any sensitive data (like genetic data, biometric data, or health data, as defined by applicable data protection laws and regulations). You acknowledge that We bear no liability whatsoever for such data you provided to us, whether in connection with a data breach or otherwise.
+. to provide Customer with access to its Personal Data and maintain this access via standard API methods for the duration of paid usage of Services (active subscription) as well as after the subscription is expired (inactive subscription), until the Service is fully terminated by a written request (in accordance with the Agreement),
+## 3\. **How we process your information**
+. to secure (establish, investigate or defend) Customer's, as well as Company's claims that may arise due to the Services,
+.1. Processing Purposes. As long as We process your information, including your Personal Data, We will continue to do so for the following purposes:
+. to stay connected with the Customer to present an up-to-date offer of Services and instructions or tips related to the Service.
+. \_Service Delivery and Enhancemen\_t: To provide, maintain, operate, and improve the Services, Services API, Partner Program, our Website, chat window and related technologies including collecting and analyzing statistical information about you and your interactions with our said services. This includes: (i) facilitating effective service delivery, (ii) continuously improving the said services and our related technologies, as well as monitoring their performance, (iii) researching, developing, and innovating new services, products, features and related technologies, (iv) providing testing, training, machine learning capabilities, (v) providing customer support services, resolving issues, and requests for assistance, (vi) enabling Partners and Developers to access Customer Personal Data during its authorized processing, (vii) as otherwise provided in our Agreements with you.
+.1.2. Personal Data and other Customers' information collected by LiveChat, Inc. is used in order to complete registration (create an Account/License) and at the same time to ensure Customers' access to LiveChat, Inc. 's Services. While registering on one of our websites related to our Services, we request that you provide us with such information as first name, last name, company name, address, website address, e-mail address and credit/payment card information in the event when a Customer continues to use our Services after free of charge trial period. Unless the Customer decides to use our Services after a free trial period, credit/payment card information is not required. We also collect other information (including Personal Data) provided by Customer while using our Services. Some of the provided information such as an IP address, domain, browser type, operating system type, etc. may be automatically acquired when a user visits our websites. When contacting LiveChat, Inc. the Customer may be requested to render accessible analogical data to those provided while registering on our website. We may also collect information (including Personal Data) provided by Customer and related to Customer's Agents (people employed to operate the Service), and End-users Personal Data provided in a Pre-chat survey. We also store the chat content. Please note that as you insert data (including Personal Data) through the Service to the system, you are fully responsible for lawfully obtaining such data in accordance with the applicable law, as well as a lawful processing of such data to LiveChat, Inc. Details of your liability for the aforementioned data you can find in Terms of Use. If the applicable law requires you to inform your End-Users about the use of our Services and/or to collect from them the required consents from them, you are obliged to perform it on your own.
+. _Safety and Security:_ to ensure and improve security of the Engagements and related technologies, preventing frauds and abuses; monitoring the performance of the Engagements, retaining data for backup and disaster recovery purposes, debugging as well as detecting fraudulent, illegal, and malicious activities.
+.1.3. Personal Data provided in connection with correspondence between the Customer or Visitor and LiveChat, Inc. shall be used strictly to reply to inquiries or to transfer information. We use the information you provide us (including Personal Data) in order to provide you with customer service, allowing you to view moves made by you or your Agents. By using the support section of our websites, we may obtain information that you provide to us (such as your email address, name or openID account to enable us to contact our support team). We do it regardless if you are a Visitor, End-User or a Customer. When contacting us or using our Services please do not send us (or have us send) sensitive personal data (such as sensitive data, genetic data, biometric data, health data, in accordance with applicable laws). You acknowledge that we bear no liability for whatsoever for such data provided to us whether in connection with personal data breach or otherwise. When using our Services we may also collect device information such as device type, operating system type and application version. We use this information in order to provide an optimized version of our applications for your device type. Please be aware we also collect and process data related to the use of our websites and Services for statistics purposes. We may use it also to improve our Services or to create and improve new services. We collect and process such data collectively and anonymously.
+. _Compliance and Protection_: Meeting legal obligations, including billing, law enforcement, government, court inquiries, investigations, subpoenas, or similar legal processes, safeguarding our rights and interests and yours.
+.1.4. Categories of data subjects. Data subjects include Customers, Customer's representatives and End-Users, as well as employees, Agents, contractors, collaborators. Data subjects may also include individuals attempting to communicate or transfer personal information to Customers. The data subjects exclusively determine the content of data submitted to the Company's Service.
+. _User Engagement and Personalization:_ Targeting our Engagements experience for you as well as to improve our pending operations or to create and improve new Engagements, recognizing you and remembering your information when you return to our Engagements; maintaining robust communication and offers based on your activity, interactions, profiling, feedback, and usage of the Engagements, and related technologies, including statistical information.
+.1.5. Types of Personal Data. The Personal Data processed by the Company includes email address, first name and last name, address, title, contact details, username, chat history, financial information (credit card details, account details, payment information); employment details (employer, job title) and other data in an electronic form provided to the system in the context of the Services.
+. _Marketing and Communication:_ Keeping you informed about offers, tailored marketing campaigns, other promotion-related information/activities, important service-related notices and updates via email, push notification and/or social media and other types of communications that may be of interest to you.
+.1.6. Consent for processing and transferring Personal Data. The Customer hereby agrees and warrants that the processing, including the transfer of its Personal Data (including the Personal Data provided to the Company's system through the Customer's Account), has been and will continue to be carried out in accordance with the relevant provisions of the applicable Data Protection Laws (and, where applicable, has been notified to the relevant authorities of the Member State where the Company is established or has its representative) and does not violate the relevant provisions of that Member State.
+. _Data Insights:_ to aggregate, pseudonymise, and anonymise personal data for research and development, improvement of our Engagements, to understand how you interact with our Engagements and for statistical, and benchmarking purposes.
+.1.7. Profiling Personal Data. By using our Services the Customer gives its consent to the profiling of Personal Data that was given to the Provider, for the purpose of proper maintenance and providing the Service to the Customer. The Customer agrees that the profiling of the Personal Data shall serve, in particular, the purpose of providing the Customer with content that is accurate and consistent with the scope of the Service used by the Customer. The Customer acknowledges that it has the right not to be profiled. In such cases the request can be made at any time at [support@livechat.com](mailto:support@livechat.com). The Parties undertake reasonable steps and efforts to eliminate profiling however in case of withdrawing the consent, the Customer is aware and acknowledges that it is tantamount to the lack of possibility to provide the Services. Withdrawing the consent is tantamount to the termination of the Agreement.
+.2. Registration Data. LiveChat, Inc. receives the necessary details (including Personal Data and other Customers' information) in order to complete your registration on our Website. This ensures you have access to the Engagements you have subscribed to, e.g. first name, last name, company name, address, website address, e-mail address and credit/payment card information for Customers deciding to move beyond the free Services, otherwise, credit/payment card information is not required). In addition to the above, We also collect other types of information (including Personal Data) depending on how you use our Engagements. When reaching out to LiveChat, Inc., the Customer might be asked to provide similar data to what they had given during the registration process on our Website.
+.1.8. Data profiling consists, among others, in:
+.3. Data Compliance. You hereby acknowledge and agree that the processing, including the transfer of your Personal Data and other Customers' information (including the Personal Data), has been and will continue to be carried out in accordance with points 6 and 7 herein (and, where applicable, has been notified to the relevant authorities of the Member State where the Company is established or has its representative) and does not violate the relevant provisions of that Member State.
+. providing the user with materials such as the newsletter in accordance with the user's location (other newsletters are sent e.g. to Europe and other to Asia),
+.4. Profiling Activities. By engaging with us, you acknowledge and agree to our use of your Personal Data for profiling purposes involving automated methods, ensuring you receive the most pertinent information and features from the Engagements you select and combining the data you provide with our existing records. This enhances our advertising efforts, helping to refine offerings and keep you informed about updates relevant to Engagements you use. You can opt-out of profiling at any time by contacting [support@livechat.com](https://www.livechat.com/legal/privacy-policy/support@livechat.com). Please note, that revoking this consent might limit our ability to provide specific Engagements, potentially resulting in to the termination of our Agreement.
+. providing the Customer with the right content, depending on whether the Customer uses the trial or paid version of the Service.
+.5. Customer Responsibilities Regarding Personal Data. Customer is solely responsible for the processing of Personal Data (including but not limited to its transfer) in accordance with the relevant data privacy law, including obtaining necessary consents or having other valid legal grounds for processing. Customer must obtain all necessary permissions and consents as may be required by any relevant data privacy law when collecting, storing, processing and transferring Personal Data via LiveChat and its Sub-Processors. Customer ensures the accuracy, quality, and legality of Personal Data and the means by which Customer acquired them. Instructions given by Customer for Personal Data Processing must comply with relevant data protection laws. In addition, as a data controller, Customer shall (a) as required by applicable law, provide notice to its End-Users and Agents, as well as obtain their consent (if required) or have other legal basis for processing and transferring their personal data to LiveChat and its Sub-Processors in line with Data Processing Addendum ("DPA").
+.1.9. Return or destruction of Personal Data. At Customer's election, made by written request to the Company, the Company will and shall procure that all Sub-processors:
+.6. Access and Managing Your Personal Data. Individuals have the right to manage their Personal Data. Reach out to [support@livechat.com](https://www.livechat.com/legal/privacy-policy/support@livechat.com) (or via the support e-mail of the Services you use) for any data access, modification, copy or deletion requests. If We can't remove certain data, We will inform you of the reasons. If you decide to discontinue our Services, you can request deactivation of your Account by emailing us at [support@livechat.com](https://www.livechat.com/legal/privacy-policy/support@livechat.com) (or via support e-mail of the Services you use).
+. return a complete copy of all Customers Personal Data to the Customer,
+.7. Return or destruction of Personal Data. Upon written request, LiveChat will delete your our Personal Data, in the standard format accepted by LiveChat and in accordance with LiveChat's data retention policy, unless it is unworkable due to the purposes of processing or due to technical issues. The standard response time is 30 days, which may be extended in complex cases and We will inform you of any such extension.
+. or delete and procure the deletion of the Customers Personal Data Processed by the Company or any Sub-processor. The Company will comply with such a written request within 30 days, unless it is unworkable due to the purposes of processing or due to technical issues.
+.8. Geo-Location data. LiveChat, Inc. may have access to your geo-location data as We collect and process IP addresses of all devices used for Engagements. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless of whether you are a Customer or a Non-Customer.
+.1.10. Retention of Copies. The Company may retain Personal Data to the extent required by applicable law and only to the extent and for such period as required by such laws and always provided that the Company shall ensure the confidentiality of all such Customer Personal Data and shall ensure that such Personal Data is only processed as necessary for the purpose(s) specified in such law requiring its storage and for no other purpose. The Customer agrees that after the termination or expiration of the Agreement its data may be stored as a backup for the time needed to secure (establish, investigate or defend) Customer's and Company's claims that may arise due to the performance of the Services (for the time it takes for the claims to be barred).
+.9. Communication. By participating in the Engagements, you agree to be contacted by us to receive electronic communications regarding your interactions with Engagements. You may opt-out of receiving these types of communications by adjusting the device settings anytime. Users who leave their contact details while accessing particular sections of our Website might receive additional messages not described above.
+.1.11. Data Protection Officer is Maciej Malesa LiveChat, Inc. 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, email: [support@livechat.com](mailto:support@livechat.com)
+.10. Customer logo. Customer gives LiveChat, Inc. and its affiliates royalty-free and unlimited in-time consent to use their company name, logos and other identifying information for marketing and promotional activities in internal or external media (including, but not limited to displaying it on our Website) and other purposes connected with presenting up-to-date offers.
+.2. Geo-Location data. Please be aware LiveChat, Inc. may have access to your geo-location data as we collect and process IP addresses of all devices you use LiveChat, Inc.'s software on. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless you are a Visitor or a Customer.
+.11.Customer's Agents and End-Users data: LiveChat may process data of Customer's Agents (individuals operating the Services) and Customer's End-Users (individuals contacting you via the Services or interacting with your website integrated with or utilizing our Services) to facilitate your operation of the Account and service provision to End-Users. This information will be treated in line with the Agreement. The type of information (including Personal Data) We may receive include a first name, last name, e-mail address, other contact details, chat content data and potentially other information (e.g., profile picture, network, username, user ID, age range, language, country). As such, LiveChat requests all its Customers to inform their users of our Services's integration and, where necessary, to obtain any necessary permissions which Customer is obliged to perform on its own. Note that when End-Users interact with you using our Services and/or visit other sites integrated or utilizing the Services, your privacy policy governs the information collected instead of this Privacy Policy. However, this Privacy Policy does not apply to the services that our Customers provide to their End-Users. They have their own policies about the collection, use, and disclosure of the personal information of their End-Users.
+.3. Communication. We will occasionally send you push notifications in order to make you aware of any outages of Service. You may opt-out of receiving these types of communications by turning off push notifications at the device level. We may also send you some emails from our blog. If you wish not to receive such notification you have an option to 'unsubscribe' this type of communication anytime. We will also send you notifications related to some important updates of our Services. The purpose of sending you such emails or messages is to keep you informed of the latest improvements, features and other developments. From time to time in specific situations, we may also send you some other messages, notifications or text messages. Users who leave their contact details while accessing particular sections of our website might receive additional messages not described above.
+.12. Links and Promotions. You may click through certain links or promotions that will enable you to purchase or use our Services provided by promotional partners or other sites or commerce providers. We may also partner with third parties to display advertising on our Website or to manage and serve our advertising on other sites and may share Personal Data with them for this purpose. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any shared information (including Personal Data), except credit card details (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly. In addition, when you register for the Services, through our promotional partner, that partner may share your data with us (including Personal Data). For example, when you use an external social network (like your Facebook account) to log in to the Services or to interact with us in another way, you agree to allow us to receive and use any information (including Personal Data), from your social network profile and account (please see your social network's privacy policy or support documents for more information about sharing of information with connected accounts). You may share your information (including Personal Data) with other sites or entities, that create professional marketing lists, to receive special offers and promotions from its partners. Depending on their agreement with us and their privacy policy, these entities or sites may subsequently share your data with us (including Personal Data). LiveChat, Inc. has no responsibility and assumes no liability if another such entity (e.g. website or commerce provider) collects, uses or shares any information (including Personal Data) about you in violation of its own privacy policy, or the applicable law.
+.4. Customer gives LiveChat, Inc. and its affiliates royalty-free and unlimited in time consent to use the Customer's company name, logos and other identifying information for marketing and promotional purposes in internal or external media (including but not limited to displaying on the Company's websites) and other purposes connected with presenting up-to-date offers.
+.13. Children's personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice We collect and process Personal Data of anyone under the age of 16 unintentionally, please contact us at [support@livechat.com](https://www.livechat.com/legal/privacy-policy/support@livechat.com) (or via support e-mail of the Services you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through our Engagements.
+.5. Third-party Personal Data:
+.14. Cookie usage and other tracking technologies. By using our Engagements, you acknowledge and consent to our use of cookies and similar tracking methods which helps us make your experience better and understand how you use our Engagements. These technologies are used to ensure essential functionality, remember your preferences, improve your experience, and, in some cases, tailor ads to your interests, to gather certain information automatically upon your use or navigation of our Engagements or any sites where our Services are installed. We work with some third-party partners who may also set cookies on your device. Please note, We don't control these third-party cookies, and our Privacy Policy doesn't cover their services. You can learn more about how we use cookies and how to manage them in our [Cookies Policy](https://www.livechat.com/legal/cookies-policy/). Remember, if you limit the use of cookies, some features of our Engagements might not work as intended. For transparency, We and our authorized partners may use cookies and other similar tracking technologies, such as (but not limited to) pixels and web beacons, to gather information about users' (including Customers and Non-Customers) activities on Website and other sites where our Services are installed. to ensure tailored advertising based on your browsing activities and interests. These tools allow us to see what content is useful to you and help us provide more of what you like. Although you might not see them, they work in a similar way to cookies but are directly embedded in our web pages.
+.5.1. We allow our Customers' to provide us with third-party Personal Data.; we mean End-Users data (Customers' visitors/customers, people who use Services to contact the Customer) and Agents data. The information (including Personal Data) that we may collect is a first name, last name, e-mail address and other contact information. We do it in order to allow the Customer to add Agents to the Account and provide services to the End-Users. We will not use this information (including Personal Data) for any purpose which is not compliant with our Privacy Policy. Please be aware we process Personal Data of Customers' End-users and Agents. We may also collect other information (e.g., profile picture, network, username, user ID, age range, language, country) depending on Customers' product and Customers' privacy settings. There are other instances where we may receive information from third parties.
+.15. Mobile analytics. We use mobile analytics software which allows us to better understand the functionality of our mobile software on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link the information We store within the analytics software to Personal Data you submit within Engagements.
+.5.2. You may separately provide registration and purchasing information to websites, apps, product or service providers through which we provide access to registration for our Service. Depending on the particular promotion, when you register for the Service through such a promotional partner of ours, that partner may provide us with a user/member name that you already use with that partner's products or services or that you or it have otherwise pre-selected as part of the promotion. For example, when you use an external social network (like your Facebook account) to log in to the Service or to interact with us in another way, we may collect your name and other details from your social network profile and account (please see your social network's privacy policy or support documents for more information about sharing of information with connected accounts).
+.16. Social media (features) and widget. Our Website includes social media features, enabling you to engage with content on social media platforms directly from the Website you are visiting. like the 'Facebook Like' button and widgets, a Twitter 'Share This' button, embedded content from YouTube or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.
+.5.3. As you are using our Services, you may click through certain links or promotions that will enable you to purchase our Services or use out Services provided by promotional partners or other sites or commerce providers. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any information (including Personal Data), except for credit card information (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly.
+.17. Comment system. In order to post comments on our Website (i.e. our blogs) you must sign into Facebook, Twitter, Disqus or Google, as We use 'social-media plugins' to allow you to leave comments on our blogs. No Personal Data is tied to your posts. You subscribe to our blogs by providing your email address. We will only use this Personal Data to send you an email notification when new blogs have been posted and when users comment on a blog that you previously have commented on. We will not use this information for any other purpose. You have the opportunity to opt-out of our blog e-mails by using the 'unsubscribe' button.
+.5.4. You may also separately share your information (including Personal Data) with other sites or entities, such as those that create professional marketing lists, to receive special offers and promotions from its partners. These entities or sites may agree to share your information (including Personal Data) with us. Whether or not any third party actually shares your information (including Personal Data) and to what extent they do share with us will depend on their agreement with us and their individual privacy policy. LiveChat, Inc. is not responsible and will assume no liability if another website or commerce provider collects, uses or shares, any information (including Personal Data) about you in violation of its own privacy policy, or applicable law.
+.18. Community, Forum and Testimonials. We may post Customers' testimonials on our Website which may contain Personal Data. We use the 'Twitter social plugin' to display our Customers' comments on our Website. In any other scenario, We do obtain the Customer's consent prior to posting the testimonial to post their names along with their testimonials. In addition, our Website may also offer publicly accessible forums. Please be aware that any information provided in these areas may be read, collected, and used by others who access them.
+.5.5. To enrich our profiles of Customer, Customer acknowledge and agree that we may add the personally identifiable information they have provided to us to our existing database to target our advertising better and to provide pertinent offers.
+.19. Surveys and Feedback. We may provide you with the opportunity to participate in a survey or feedback in variuos forms and via different channels about our Engagements, which We may use, share and commercialize in any way and for any purpose, without charge. If you participate, We may require your name, last name, email address or other data. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.
+.6. Children personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice we collect and process Personal Data of anyone under the age of 16 incorrectly, please contact us at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through the websites or Services.
+.20. Third-Party Login Services. Facebook Connect and other OpenID providers. Depending on the Services you use, you may have the possibility to log in by using sign-in services such as Facebook Connect and other OpenID providers. These services will authenticate your identity and provide you with the option to share certain Personal Data with us, such as your name and email address to pre-populate our chat form and give you the option to post information about your activities on them to your profile page to share with others within your network.
+.7. Using 'cookies'. The so-called 'cookies' are used while using the Services or products rendered by LiveChat, Inc. or browsing any of the websites where our Services are installed. These are pieces of information sent by the server, stored on a user's computer for the purpose of automatic identification of a particular user when using our Services. 'Cookies' enable us to quickly confirm users' identity and owing to them the use of our Services becomes much easier and more widely available. 'Cookies' are used by LiveChat, Inc. solely with the purpose of personalizing a particular user. 'Cookies' can be used on condition that they are accepted by a browser and that they shall not be removed from the storage media. Users who removed 'cookies' from their storage media or have not accepted them on their browser may not have access to the Services rendered by LiveChat, Inc. The use of third-party cookies is not covered by our Privacy Policy. We do not have access or control over these cookies.
+LiveChat respects your privacy and is committed to safeguarding the data you entrust with us. We neither share, sell, rent, trade or otherwise transfer your Personal Data to unrelated third parties, except as necessary to provide you with services you've requested, comply with the law, and other certain situations, as elaborated below:
+.8. Clear Gifs (Web Beacons/Web Bugs) and WebStorage. Our third party tracking-utility partners employ a tracking software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) and WebStorage that help us better manage content on our websites by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of our websites users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We may tie the information gathered by clear gifs to our Customer's Personal Data.
+.1. Affiliates. LiveChat, Inc. retains the right to share your Personal Data with our parent, subsidiary, affiliated or successor companies. The protections of this policy apply to the information We disclose in these circumstances. If our company merges or its assets or operations are transferred, the involved entities will handle your Personal Data according to this Privacy Policy. We will notify you if any of these events occur by updating this Privacy Policy and, when feasible, through other methods.
+.9. Mobile analytics. We use mobile analytics software which allows us to better understand the functionality of our mobile software on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link the information we store within the analytics software to Personal Data you submit within the application.
+.2. Service Providers and Sub-Processors. LiveChat, Inc. holds the right to disclose and you hereby agree to the disclosure and transfer of your Personal Data and other information related to you to our authorized, trusted service providers to carry out specific business activities, e.g. hosting, credit card processing, security, customer/support services, conducting research and analysis, cloud computing, marketing and other related services. On your request, We can provide you with a list of entities which may have access to your Personal Data. Only necessary information is shared, and these providers are bound by confidentiality and security measures.
+.10. Social media (features) and widget. Our websites include social media features, such as the 'Facebook Like' button and widgets, such as the 'Share This' button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our sites. Your interactions with these features are governed by the privacy policy of the company providing it.
+.3. Third-party Integration. Integrating our Services within any Third Party Services (like add-ons or third-party site/applications and other online services provided by third parties) results in data sharing with these third party providers. You are responsible for your use of Third Party Services provided by third parties and for the amount of information (including Personal Data) you choose to share with them (for example, when you integrate the Services with third party Supporting Applications listed on our Marketplace). Please be aware that LiveChat, Inc. is not responsible for any information or Personal Data that may be collected through any of such Third Party Services. Their policies and procedures are beyond our control. This Privacy Policy does not cover how Third Party Services handle any of your information and We advise you to review their terms before integration.
+.11. Comment system. In order to post comments on our websites (i.e. our blogs) you must sign into Facebook, Twitter, Disqus or Google, as we use 'social-media plugins' to allow Visitors and Customers to leave comments on our blogs. No Personal Data is tied to your posts. You subscribe to our blogs by providing your email address. We will only use this Personal Data to send you an email notification when new blogs have been posted and when users comment on a blog that you previously have commented on. We will not use this information for any other purpose. You have the opportunity to opt-out from our blog e-mails by using the 'unsubscribe' button.
+.4. External Links. Our Services may direct you to external sites or services maintained by third parties, whose privacy practices may differ from ours. Though We may link to them, We don't control their content or privacy practices and have no responsible for, the privacy practices of such other sites run by other entities. We recommend reviewing their privacy policies when you visit external sites. Our policy pertains solely to information collected by LiveChat, Inc. and does not extend to your interactions with other sites or services.
+.12. Facebook Connect and other OpenID providers. Depending on the Service you use you may have the possibility to log in to our live chat customer support feature using sign-in services such as Facebook Connect and other OpenID providers. These services will authenticate your identity and provide you with the option to share certain Personal Data with us, such as your name and email address to pre-populate our chat form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.
+.5. Disclosure to Public Authorities and Law Enforcement. LiveChat, Inc. may be required to disclose Personal Data and other information in response to lawful requests from public authorities, including for national security or law enforcement purposes; when complying with legal processes like subpoenas, government requests, court orders or government requests; to establish or exercise our legal rights or defend against legal claims; to uphold or defend our legal rights, ensure your safety or the safety of others, take action regarding any illegal activities or investigate potential fraud. Note that courts of equity, such as U.S. Bankruptcy Courts, or governmental authorities may, under certain circumstances, permit your Personal Data and other information to be shared or transferred to third parties (other than described above) without your permission. We reserve the right to disclose your data, including Personal Data, in response to legal requests, to comply with applicable laws or to prevent harm without notification to you (in particular, in situations where you breach the Agreement, misuse funds, or undertake other unlawful actions against us or others or in the event of your fraudulent or illegal activity while interacting with us or using the Engagements). Such disclosures are based on our Agreement with you or our legitimate interest in protecting our legal rights and those of others, compliance with legal obligations and our legitimate interest in fulfilling legal obligations imposed by legal authorities.
+## 6\. Data disclosure
+## 5\. **How we secure your information and how long do we keep your information**
+.1. LiveChat, Inc.'s main purpose of gathering Personal Data and other information is to maintain Services, ensure safe and guaranteed Services performance for its Customers, upgrade and improve functionality of its Services. Owing to the above process we exceed our Customers' expectations, we provide a constant development of our Services the use of which becomes much easier and more convenient. In order to ensure orderly and safety functioning our Services we cooperate and use software of other entities providing services (described below). We do not sell or lease your Personal Data to any third party. We will never share, sell, rent or trade your registration and Personal Information with any marketing or promotional partners without your consent. The following are exceptions, with respect to whom we may share your Personal Data:
+.1. Security. LiveChat, Inc. will take reasonable steps to ensure that Personal Data is reliable for its intended use, accurate, complete, and current. We use appropriate technical and organizational measures to protect the Personal Data that We collect and process about you against loss, misuse and unauthorized access, disclosure, alteration, and destruction. While processing Personal Data We take into due account the risk involved in the processing and the nature of the Personal Data. While we implement safeguards designed to protect your information, We cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We cannot and do not guarantee or warrant the security of your Personal Data or any information you disclose or transmit to us. We are not responsible for the acts of those who gain unauthorized access, and We make no warranty, express, implied or otherwise, that We will prevent such access, and We are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, We will notify you of any such loss, misuse or alteration of Personal Data that may affect you so that you can take the appropriate actions. We also may occasionally contact you to determine that your Personal Data is still accurate and current.
+.1.1. LiveChat, Inc. reserves the right to disclose Personal Data to any of its parent, subsidiary, affiliated or successor company.
+.2. Retention. We will only collect and retain your data which is relevant to the purposes for which it is collected, subsequently authorized by you, or if otherwise permitted by law or by the Agreement. This means that We retain your data for only as long as it is necessary to achieve the purposes for which it was collected and limit the storage period to the minimum necessary, unless a longer retention period is required or permitted by law, or the Agreement. When We retain information for the improvement and development of our Engagements or new products/features, We take steps to eliminate information that directly identifies you, and We only use the information to uncover collective insights about the use of our Engagements, not to specifically analyze personal characteristics about you.
+.1.2. LiveChat, Inc. reserves the right to disclose and the Customer hereby agrees for the disclosure and transfer its Personal Data and other information relating to the Customer to Third Party Service Provider (including Sub-processors) such as hosting, credit card processing, customer/support services, e-mail, text messages, push notifications providers and others. On your request we can provide you with a list of entities which may have access to your Personal Data. We ensure these entities have access only to the minimum part of the Personal Data which is necessary for the proper Service provision. LiveChat, Inc. shall observe due diligence to make sure the processing of data disclosed to any entities is in compliance with its Privacy Policy.
+## 6\. **Data transfer compliance**
+.1.3.Credit/payment card data provided by the Customer are disclosed solely to professional companies that conduct non-cash transactions and only to the extent necessary to effect the payments. Except for the above situations LiveChat, Inc. shall not disclose any information or personal data provided by Customer.
+LiveChat, Inc. operates globally, which means your data may be processed outside of your country. We take careful steps to legally transfer data across borders and ensure that your data receives suitable protection regardless of geography. We may need to transfer your Personal Data to our authorized partners outside of your jurisdiction, including outside the European Economic Area (EEA), USA, the United Kingdom, and in countries that are not subject to an adequacy decision by the European Commission and that may not provide for the same level of data protection as your jurisdiction.
+.1.4. Personal Data can be disclosed to entities into which our company is merged, or to which our assets, site or operations have been transferred. Mentioned entities will be able to use your Personal Information under the terms of this Privacy Policy. We will notify you if any of these events occur by updating this Privacy Policy and, if practically possible, via other means.
+We will only transfer data to our authorized partners who need the information in order to provide services to or perform some activities and only for a purpose consistent with this Privacy Policy or the Agreement. In each case, we take care to use appropriate safeguards to ensure your personal data remains protected. The safeguards we use are the European Commission-approved Standard Contractual Clauses, the UK International Data Transfer Addendum, Data Privacy Framework and other appropriate legal mechanisms.
+.1.5. You should also be aware that courts of equity, such as U.S. Bankruptcy Courts, or governmental authorities may have the authority under certain circumstances to permit your Personal Information to be shared or transferred to third parties (other than Third Party Service Provider) without your permission.
+We will not transfer your Personal Data originating in the EU, UK or Switzerland to them unless We ensure such authorized partner is obliged to provide appropriate level of privacy protection to your Personal Data as required by the Principles of the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF or the Swiss-U.S. Data Privacy Framework and Regulation (EU) 2016⁄679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
+.2. Personal Data and other information provided by Customer shall not be disclosed to third parties unless the obligation to disclose the information to third parties results from the currently effective provisions of law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or if it is necessary for the LiveChat, Inc.'s security and the protection of its rights, including the protection against the claims submitted by the third parties. The provided Customer's information (including Personal Data) may be utilized in the event of breach of Terms of Use for the use of Services, misuse of funds, the necessity to take action against all Customer's unlawful actions. LiveChat, Inc. shall transfer no information or Personal Data to any third parties for marketing purposes. LiveChat, Inc. reserves the right to use the provided Personal Data for the marketing purposes and other purposes connected with presenting an up-to-date offer of Services and instructions or tips related to Services in direct contacts with the Customer. You may opt-out from such emails at any time by following the unsubscribe instructions located at the bottom of each communication or by emailing us at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use).
+## 7\. **Processing jurisdiction-specifics**
+## 7\. Choice
+.1. GDPR regulation. LiveChat, Inc. complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (commonly known as The General Data Protection Regulation - GDPR). As such, We are responsible for the processing of Personal Data We receive under this Privacy Policy regarding providing the Service and subsequently transferring this data to its authorized partners. Furthermore, We also enable our users to remain in compliance with the GDPR, including the transfers of Personal Data from the EU, EEA and Switzerland.
+We will always give you an opportunity to choose opt-out before your Personal Data is (1) disclosed to a Sub-processor (other than LiveChat, Inc.'s representatives doing work at our direction, or a third party affiliated or associated with LiveChat, Inc. and connected with providing services and its current business activity), or (2) to be used for a purpose that is materially different than that for which it was originally collected or subsequently authorized by you. The only exception to this choice for Personal Data would be where we are required to disclose your Personal Data pursuant to a governmental, police or judicial order, law or regulation to meet national security or law enforcement requirements. We will enable our Customers to provide individuals with reasonable mechanisms to exercise their choices. To limit the use and disclosure of your Personal Data, please submit a written request by emailing us at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use).
+.2. UK GDPR. In addition to our GDPR compliance, LiveChat, Inc. acknowledges and respects the distinct data protection regulations within the United Kingdom. We are committed to safeguarding your privacy while adhering to the Data Protection Act 2018, which encompasses the UK General Data Protection Regulation (UK GDPR). Our activities related to data processing are aligned meticulously with the principles and stipulations of the UK GDPR.
+## 8\. Accountability for Onward Transfer
+.3. CCPA/CPRA. For residents of California, We acknowledge the protections granted by the Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). They give you certain rights over your personal information, such as the right to (i) Get a copy of personal information We hold about you, (ii) Correct any inaccurate personal information and have your personal information deleted if you believe any of your personal information is inaccurate or incomplete,(iii) While We don't sell you personal information to third parties for financial gains, We do share personal information with our advertising partners to deliver targeted ads. You have the right to opt out of this sharing. If you want to opt out of sharing your information through cookies, see our [Cookies Policy](https://www.livechat.com/legal/cookies-policy/) for more information. Our practices and methods of processing Personal Data described in this policy apply accordingly to all Personal Information (as the term is defined under CCPA/CPRA) We collect and process. We disclose the categories of Personal Information as outlined in points 1-5 of Section 2 "Information we process" to third-party service providers and other entities as described in the Agreement for business purposes, e.g. web hosting, payment processing, and marketing.
+Please note that We may need to verify your identity and place of residence before completing your rights request at this point.
+LiveChat, Inc. may transfer some Personal Data to Third Party Service Providers (including Sub-processors). We will not transfer your Personal Data originating in the EU and Switzerland to Third Party Service Provider unless we ensure such Third Party Service Provider is obliged to provide at least the same level of privacy protection to your Personal Data as required by the Principles of the EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF or the Swiss-U.S. Data Privacy Framework and Regulation (EU) 2016⁄679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). We will only transfer data to our Third-Party Service Providers (such as consultants, accountants, attorneys, and Sub-processors) who need the information in order to provide services to or perform activities on behalf of LiveChat, Inc., and only for a purpose consistent with this Privacy Policy. LiveChat, Inc.'s accountability for Personal Data that it receives under the Data Privacy Framework and subsequently transfers is described in the Data Privacy Framework Principles.
+If you are a Customer subjected to CCPA, and you may need to sign a CCPA Addendum to our Agreement please contact [support@livechat.com](mailto:support@livechat.com).
+## 9\. Sub-processors (third party service providers)
+## 8\. **Notice**
+If LiveChat, Inc. needs to use a Sub-processor in order to provide and support the features of its Services, it may share Personal Data for that purpose. Advertising partners. The Company may partner with some third parties to display advertising on its websites or to manage and serve our advertising on other sites and may share Personal Data with them for this purpose. All third parties with which the Personal Data are shared are required to process Personal Data in a manner that is consistent with this Privacy Policy. LiveChat, Inc. and its Sub-processors may use cookies and other similar tracking technologies, such as (but not limited to) pixels and web beacons, to gather information about users (including Customers, Agents, End Users, Visitors) activities on LiveChat, Inc.'s websites and other sites in order to provide with targeted advertising based on user's browsing activities and interests. We will provide an individual opt-out or opt-in choice before we share data with third parties other than our Third Party Service Providers we use while providing Services, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your Personal Data, please submit a written request by emailing at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use).
+.1. In compliance with the EU-US Data Privacy Framework Principles, LiveChat, Inc., commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact: [support@livechat.com](mailto:support@livechat.com).
+## 10\. Security
+LiveChat, Inc., has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit the following [website](https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers) for more information and to file a complaint. This service is provided free of charge to you.
+We guarantee that we take reasonable and appropriate technical and operational measures to protect your Personal Data we collect and hold them from loss, misuse and unauthorized access, disclosure, alteration, and destruction. While processing Personal Data we take into due account the risk involved in the processing and the nature of the Personal Data.
+If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. To learn more, click [here.](https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf)
+## 11\. Data Integrity and Purpose Limitation
+.2. If you, as an individual, have a complaint about how we have processed your personal data, please contact us at [support@livechat.com](https://www.livechat.com/legal/privacy-policy/support@livechat.com). We will do our best to resolve your complaint promptly and fairly. However, if you are not satisfied with our response, you have the right to complain to a supervisory authority.
+LiveChat, Inc. will only collect and retain Personal Data which is relevant to the purposes for which the Personal Data is collected, and will not use it in a way that is incompatible with such purposes unless such use has been subsequently authorized by the Customer. LiveChat, Inc. will take reasonable steps to ensure that Personal Data is reliable for its intended use, accurate, complete, and current. We may occasionally contact you to determine that your Personal Data is still accurate and current.
+The contact details for supervisory authorities in the European Union can be found on the following [website](https://edpb.europa.eu/about-edpb/about-edpb/members_en) and the United Kingdom can be found on the following [website](https://ico.org.uk/make-a-complaint/).
+## 12\. Access
+.3. Data gathering entity. Conducting its activity, under the business name of LiveChat, Inc. with its office at 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, shall be the entity gathering Personal Data and other information.
+Each data subject has the right to access, correct, amend, block or delete its Personal Data. The Company shall comply with any commercially reasonable request by Customer to correct, amend, block or delete Customer's Personal Data, as required by Data Protection Laws, to the extent the Company is legally permitted to do so. If you wish to access, amend, or confirm that LiveChat, Inc. has Personal Data relating to you, or if you wish to correct or delete your Personal Data if it is inaccurate, please notify us at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use). If your Personal Data changes, or if you no longer desire our Services, you may correct, update, delete inaccuracies or request deactivation of your account by making the change within the 'my profile' section of the site or by emailing us at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use). We will respond to your access request within 14 days. To request removal of your personal data from our testimonials or customer support forum, please contact us at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use). In some cases, we may not be able to remove your Personal Data, in which case we will let you know if we are unable to do so and why.
+.4. Commercial transactions. LiveChat, Inc. reserves the right to use its Privacy Policy, Personal Data and other provided data and information for the benefit of an entity that has become either a dependent entity, an associated entity, or has come into being as a result of a merger or transformation of LiveChat, Inc.
+## 13\. Recourse, Enforcement and Liability
+.5. Contractual relationship. Registering for our Services means you're entering into a contractual agreement with LiveChat, Inc. Therefore, this Privacy Policy, along with any other documents related to the Services you select, collectively make up the Agreement between you, the Customer, and LiveChat, Inc.
+LiveChat, Inc. is committed to protect privacy as set forth in this Privacy Policy you believe we are not in compliance with our Privacy Policy, or if you have any questions or if you wish to take any other action concerning this Privacy Policy or your Personal Data, please contact us. We will investigate your complaint, take appropriate action and report and back to you within 14 days.
+.6. DPO and EU Representative. LiveChat, Inc. has designated Text SA as its European Union representative to serve as a contact point between our Company and individuals or data protection authorities in the EU and in regard to our obligations under the GDPR. You can contact TEXT SA via email: [support@livechat.com](mailto:support@livechat.com). Our Data Protection Officer is Maciej Malesa LiveChat, Inc. 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, email: [support@livechat.com](mailto:support@livechat.com).
+Since we are committed to protecting your privacy as set forth in this Policy, if you think we are not in compliance with our Policy, or if you have any questions or if you wish to take any other action concerning this Policy or your Personal Information, we encourage you to contact us. We will investigate your complaint, take appropriate action and report back to you within 14 days.
+.7. Data Privacy Framework Notice. LiveChat, Inc. complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. LiveChat, Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. LiveChat, Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.
+In compliance with the EU-US Data Privacy Framework Principles, LiveChat. Inc, commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact: [support@livechat.com](mailto:support@livechat.com).
+To learn more about the Data Privacy Framework (DPF) program please click [here](https://www.dataprivacyframework.gov/s/).
+LiveChat. Inc, has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers](https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers) for more information and to file a complaint. This service is provided free of charge to you.
+To view our certification page, please visit this [website](https://www.dataprivacyframework.gov/s/participant-search/participant-detail).
+If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See [https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2](https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf)
+LiveChat, Inc. has designated an European Union representative as a contact point between our company and individuals or data protection authorities in the EU and in regards to our obligations under the GDPR.
+The European Union representative appointed under obligations of the GDPR is TEXT S.A. which you can contact via email: email: [support@livechat.com](mailto:support@livechat.com) or by writing:
+TEXT S.A.
+Zwycięska 47 Street
+-033 Wrocław
+## 14\. Surveys
+From time-to-time, we may provide you with the opportunity to participate in a survey within our applications or via email. If you participate, we may require your name, last name, email address or other data. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.
+## 15\. Add-ons
+We allow Customers to integrate their Services with third-party add-ons. Please be aware that LiveChat, Inc. is not responsible for any information or Personal Data that may be collected through such third-party add-ons.
+## 16\. Personal Data protection
+LiveChat, Inc. applies technical safety measures of the highest standards to protect the provided Personal Data against loss, destruction, misuse, unauthorized access or disclosure. The used measures and technology ensure complete safety of the Personal Data provided by the Customer or other data subject. The Personal Data is available solely to the Customer or to a person indicated by the Customer and provided that authorized access has been granted to such person. The Customer controls who is allowed to access. LiveChat, Inc. follows generally accepted industry standards to protect the Personal Data both during transmission and once received by the Company. No method of data transmission over the Internet, or method of electronic storage, is 100% secure. Therefore the absolute security can not be guaranteed. No data transmission via the Internet, however, can guarantee 100% safety. However LiveChat, Inc. takes all necessary steps and measures to update and modernize its data protection system. The transmission of most information is encrypted by using secure socket layer technology (SSL).
+## 17\. Privacy Policy modification
+LiveChat, Inc. may update this Privacy Policy from time to time to reflect changes to its information practices and standards and only this currently visible on our website is up to date, supersedes all prior versions, and is effective and binding immediately after posting on an applicable website. If there are any significant material changes LiveChat, Inc. shall notify its Customers by email (sent to the email address specified in the 'owner's account') or by means of a notice on the website prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our privacy practices.
+## 18\. Data gathering entity
+Conducting its activity, under the business name of LiveChat, Inc. with its office 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, shall be the entity gathering Personal Data and other information.
+## 19\. Commercial transactions
+LiveChat, Inc. reserves the right to use its Privacy Policy, Customer's account and provided data and information for the benefit of an entity that has become either a dependent entity, an associated entity, or has come into being as a result of merger or transformation of LiveChat, Inc.
+## 20\. Testimonials
+We may post Customers' testimonials on our websites which may contain Personal Data. We use the 'Twitter social plugin' to display our Customers' comments on our websites. In any other scenario, we do obtain the Customer's consent prior to posting the testimonial to post their names along with their testimonials.
+Our websites may offer publicly accessible forums. Please be aware that any information provided in these areas may be read, collected, and used by others who access them.
+## 22\. Link to Other Sites
+LiveChat, Inc.'s websites may contain links to other websites that are not owned or controlled by the Company. Please be aware that LiveChat, Inc. is not responsible for the privacy practices of such other websites run by other entities. We encourage every user to stay tuned while leaving LiveChat, Inc.'s websites and to read privacy policies of each and every website that collects personal data. This Privacy Policy applies only to information collected by LiveChat, Inc.
+## 23\. Terms of Use
+By using offered Services rendered by LiveChat, Inc., the Visitor and the Customer are obliged to comply with the rules contained in the [Terms of Use](https://www.livechat.com/legal/terms-of-use/) available on our websites.
+The Federal Trade Commission has jurisdiction with enforcement authority over LiveChat, Inc., compliance with the EU-U.S. DPF, UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.