Privacy Policy

20230401_rev01 · COMPARED WITH 20230206_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20230206_rev01 to 20230401_rev01

5555 3. to secure (establish, investigate or defend) Customer's, as well as Company's claims that may arise due to the Services,
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5757 4. to stay connected with the Customer to present an up-to-date offer of Services and instructions or tips related to the Service.
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5959 2. Personal Data and other Customers' information collected by LiveChat, Inc. is used in order to complete registration (create an Account/License) and at the same time to ensure Customers' access to LiveChat, Inc. 's Services. While registering on one of our websites related to our Services ([www.livechat.com](https://www.livechat.com/), [www.helpdesk.com](https://www.helpdesk.com/), [www.chatbot.com](https://www.chatbot.com/) and [www.knowledgebase.ai](https://www.knowledgebase.ai/)), we request that you provide us with such information as first name, last name, company name, address, website address, e-mail address and credit/payment card information in the event when a Customer continues to use our Services after free of charge trial period. Unless the Customer decides to use our Services after a free trial period, credit/payment card information is not required. We also collect other information (including Personal Data) provided by Customer while using our Services. Some of the provided information such as an IP address, domain, browser type, operating system type, etc. may be automatically acquired when a user visits our websites. When contacting LiveChat, Inc. the Customer may be requested to render accessible analogical data to those provided while registering on our website. We may also collect information (including Personal Data) provided by Customer and related to Customer's Agents (people employed to operate the Service), and End-users Personal Data provided in a Pre-chat survey. We also store the chat content. Please note that as you insert data (including Personal Data) through the Service to the system, you are fully responsible for lawfully obtaining such data in accordance with the applicable law, as well as a lawful processing of such data to LiveChat, Inc. Details of your liability for the aforementioned data you can find in Terms of Use. If the applicable law requires you to inform your End-Users about the use of our Services and/or to collect from them the required consents from them, you are obliged to perform it on your own.
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61 3. Personal Data provided in connection with the correspondence between the Customer or Visitor and LiveChat, Inc. shall be used strictly to reply to inquiries or to transfer information. We use the information you provide us (including Personal Data) in order to provide you with customer service, allowing you to view moves made by you or your Agents. When using the support section of our websites we may collect the email address, name or openID account for the purpose of allowing contact with our support team. We do it regardless if you are a Visitor, End-User or a Customer. When using our Services we may collect device information such as device type, operating system type and application version. We use this information in order to provide an optimized version of our applications for your device type. Please be aware we also collect and process data related to the use of our software and Services by our Customers and their customers (End-Users). We use such data for statistics purposes. We may use it also to improve our Services or to create and improve new services. We collect and process such data collectively and anonymously.
61 3. Personal Data provided in connection with correspondence between the Customer or Visitor and LiveChat, Inc. shall be used strictly to reply to inquiries or to transfer information. We use the information you provide us (including Personal Data) in order to provide you with customer service, allowing you to view moves made by you or your Agents. By using the support section of our websites, we may obtain information that you provide to us (such as your email address, name or openID account to enable us to contact our support team). We do it regardless if you are a Visitor, End-User or a Customer. When contacting us or using our Services please do not send us (or have us send) sensitive personal data (such as sensitive data, genetic data, biometric data, health data, in accordance with applicable laws). You acknowledge that we bear no liability for whatsoever for such data provided to us whether in connection with personal data breach or otherwise. When using our Services we may also collect device information such as device type, operating system type and application version. We use this information in order to provide an optimized version of our applications for your device type. Please be aware we also collect and process data related to the use of our websites and Services for statistics purposes. We may use it also to improve our Services or to create and improve new services. We collect and process such data collectively and anonymously.
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6363 4. Categories of data subjects. Data subjects include Customers, Customer's representatives and End-Users, as well as employees, Agents, contractors, collaborators. Data subjects may also include individuals attempting to communicate or transfer personal information to Customers. The data subjects exclusively determine the content of data submitted to the Company's Service.
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6565 5. Types of Personal Data. The Personal Data processed by the Company includes email address, first name and last name, address, title, contact details, username, chat history, financial information (credit card details, account details, payment information); employment details (employer, job title) and other data in an electronic form provided to the system in the context of the Services.
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6767 6. Consent for processing and transferring Personal Data. The Customer hereby agrees and warrants that the processing, including the transfer of its Personal Data (including the Personal Data provided to the Company's system through the Customer's Account), has been and will continue to be carried out in accordance with the relevant provisions of the applicable Data Protection Laws (and, where applicable, has been notified to the relevant authorities of the Member State where the Company is established or has its representative) and does not violate the relevant provisions of that Member State.