Privacy Policy

ARCHIVED 2022-02-01, DATE APPROXIMATE · VERSION 20220201_rev01 · COMPARED WITH 20220105_rev01

Full text changes — 20220105_rev01 to 20220201_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

108	108	## 13\. Recourse, Enforcement and Liability
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110	110	LiveChat, Inc. is committed to protect privacy as set forth in this Privacy Policy you believe we are not in compliance with our Privacy Policy, or if you have any questions or if you wish to take any other action concerning this Privacy Policy or your Personal Data, please contact us. We will investigate your complaint, take appropriate action and report and back to you within 14 days.
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112	112	Since we are committed to protecting your privacy as set forth in this Policy, if you think we are not in compliance with our Policy, or if you have any questions or if you wish to take any other action concerning this Policy or your Personal Information, we encourage you to contact us. We will investigate your complaint, take appropriate action and report back to you within 14 days.
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114		LiveChat, Inc. has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit [http://www.bbb.org/EU-privacy-shield/for-eu-consumers/](https://www.livechat.com/legal/privacy-policy/www.bbb.org/EU-privacy-shield/for-eu-consumers/) for more information and to file a complaint. These recourse mechanisms are available at no cost to you.
	114	LiveChat, Inc. has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers](https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers) for more information and to file a complaint. These recourse mechanisms are available at no cost to you.
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116	116	Under certain conditions, more fully described on the Privacy Shield website, [http://www.privacyshield.gov/](https://www.livechat.com/legal/privacy-policy/www.privacyshield.gov) if you are not satisfied with the above recourse mechanism, you may be able to invoke binding arbitration before a newly constituted Privacy Shield Panel.
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118	118	## 14\. Surveys
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120	120	From time-to-time, we may provide you with the opportunity to participate in a survey within our applications or via email. If you participate, we may require your name, last name, email address or other data. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.