Privacy Policy

ARCHIVED 2021-04-10, DATE APPROXIMATE · VERSION 20210410_rev01 · COMPARED WITH 20210303_rev01

Full text changes — 20210303_rev01 to 20210410_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

3939 1. return a complete copy of all Customers Personal Data to the Customer,
4040 2. or delete and procure the deletion of the Customers Personal Data Processed by the Company or any Sub-processor. The Company will comply with such a written request within 30 days, unless it is unworkable due to the purposes of processing or due to technical issues.
4141 10. Retention of Copies. The Company may retain Personal Data to the extent required by applicable law and only to the extent and for such period as required by such laws and always provided that the Company shall ensure the confidentiality of all such Customer Personal Data and shall ensure that such Personal Data is only processed as necessary for the purpose(s) specified in such law requiring its storage and for no other purpose. The Customer agrees that after the termination or expiration of the Agreement its data may be stored as a backup for the time needed to secure (establish, investigate or defend) Customer's and Company's claims that may arise due to the performance of the Services (for the time it takes for the claims to be barred).
4242 11. Data Protection Officer is Maciej Malesa LiveChat, Inc. 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, email: [support@livechat.com](mailto:support@livechat.com)
43432. Geo-Location data. Please be aware LiveChat, Inc. may have access to your geo-location data as we collect and process IP addresses of all devices you use LiveChat, Inc.'s software on. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless you are a Visitor or a Customer.
44443. Communication. We will occasionally send you push notifications in order to make you aware of any outages of Service. You may opt-out of receiving these types of communications by turning off push notifications at the device level. We may also send you some emails from our blog. If you wish not to receive such notification you have an option to 'unsubscribe' this type of communication anytime. We will also send you notifications related to some important updates of our Services. The purpose of sending you such emails or messages is to keep you informed of the latest improvements, features and other developments. From time to time in specific situations, we may also send you some other messages, notifications or text messages. Users who leave their contact details while accessing particular sections of our website might receive additional messages not described above.
454. Customer gives LiveChat, Inc. and its affiliates royalty-free permission to use the Customer's company name, logos and other identifying information for marketing and promotional purposes in internal or external media (including but not limited to displaying on the Company's websites) and other purposes connected with presenting up-to-date offers throughout the duration of the Agreement.
454. Customer gives LiveChat, Inc. and its affiliates royalty-free and unlimited in time consent to use the Customer's company name, logos and other identifying information for marketing and promotional purposes in internal or external media (including but not limited to displaying on the Company's websites) and other purposes connected with presenting up-to-date offers.
46465. Third-party Personal Data:
4747 1. We allow our Customers' to provide us with third-party Personal Data.; we mean End-Users data (Customers' visitors/customers, people who use Services to contact the Customer) and Agents data. The information (including Personal Data) that we may collect is a first name, last name, e-mail address and other contact information. We do it in order to allow the Customer to add Agents to the Account and provide services to the End-Users. We will not use this information (including Personal Data) for any purpose which is not compliant with our Privacy Policy. Please be aware we process Personal Data of Customers' End-users and Agents. We may also collect other information (e.g., profile picture, network, username, user ID, age range, language, country) depending on Customers' product and Customers' privacy settings. There are other instances where we may receive information from third parties.
4848 2. You may separately provide registration and purchasing information to websites, apps, product or service providers through which we provide access to registration for our Service. Depending on the particular promotion, when you register for the Service through such a promotional partner of ours, that partner may provide us with a user/member name that you already use with that partner's products or services or that you or it have otherwise pre-selected as part of the promotion. For example, when you use an external social network (like your Facebook account) to log in to the Service or to interact with us in another way, we may collect your name and other details from your social network profile and account (please see your social network's privacy policy or support documents for more information about sharing of information with connected accounts).
4949 3. As you are using our Services, you may click through certain links or promotions that will enable you to purchase our Services or use out Services provided by promotional partners or other sites or commerce providers. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any information (including Personal Data), except for credit card information (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly.
5050 4. You may also separately share your information (including Personal Data) with other sites or entities, such as those that create professional marketing lists, to receive special offers and promotions from its partners. These entities or sites may agree to share your information (including Personal Data) with us. Whether or not any third party actually shares your information (including Personal Data) and to what extent they do share with us will depend on their agreement with us and their individual privacy policy. LiveChat, Inc. is not responsible and will assume no liability if another website or commerce provider collects, uses or shares, any information (including Personal Data) about you in violation of its own privacy policy, or applicable law.
5151 5. We may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual Customers, we may tie this information to the personally identifiable information they have provided to us.