LiveChat Privacy Policy changes — 20210303_rev01

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5. Third-party Personal Data:

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1. We allow our Customers' to provide us with third-party Personal Data.; we mean End-Users data (Customers' visitors/customers, people who use Services to contact the Customer) and Agents data. The information (including Personal Data) that we may collect is a first name, last name, e-mail address and other contact information. We do it in order to allow the Customer to add Agents to the Account and provide services to the End-Users. We will not use this information (including Personal Data) for any purpose which is not compliant with our Privacy Policy. Please be aware we process Personal Data of Customers' End-users and Agents. We may also collect other information (e.g., profile picture, network, username, user ID, age range, language, country) depending on Customers' product and Customers' privacy settings. There are other instances where we may receive information from third parties.

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2. You may separately provide registration and purchasing information to websites, apps, product or service providers through which we provide access to registration for our Service. Depending on the particular promotion, when you register for the Service through such a promotional partner of ours, that partner may provide us with a user/member name that you already use with that partner's products or services or that you or it have otherwise pre-selected as part of the promotion. For example, when you use an external social network (like your Facebook account) to log in to the Service or to interact with us in another way, we may collect your name and other details from your social network profile and account (please see your social network's privacy policy or support documents for more information about sharing of information with connected accounts).

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3. As you are using our Services, you may click through certain links or promotions that will enable you to purchase our Services or use out Services provided by promotional partners or other sites or commerce providers. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any information (including Personal Data), except for credit card information (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly.

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4. You may also separately share your information (including Personal Data) with other sites or entities, such as those that create professional marketing lists, to receive special offers and promotions from its partners. These entities or sites may agree to share your information (including Personal Data) with us. Whether or not any third party actually shares your information (including Personal Data) and to what extent they do share with us will depend on their agreement with us and their individual privacy policy. LiveChat, Inc. is not responsible and will assume no liability if another website or commerce provider collects, uses or shares, any information (including Personal Data) about you in violation of its own privacy policy, or applicable law.

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5. We may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual Customers, we may tie this information to the personally identifiable information they have provided to us.

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6. Children personal data. We do not knowingly collect Personal Data from anyone under the age of 13. If you notice we collect and process Personal Data of anyone under the age of 13 incorrectly, please contact us at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through the websites or Services.

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6. Children personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice we collect and process Personal Data of anyone under the age of 16 incorrectly, please contact us at [support@livechat.com](mailto:support@livechat.com) (or via support e-mail of the Service you use). We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through the websites or Services.

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7. Using 'cookies'. The so-called 'cookies' are used while using the Services or products rendered by LiveChat, Inc. or browsing any of the websites where our Services are installed. These are pieces of information sent by the server, stored on a user's computer for the purpose of automatic identification of a particular user when using our Services. 'Cookies' enable us to quickly confirm users' identity and owing to them the use of our Services becomes much easier and more widely available. 'Cookies' are used by LiveChat, Inc. solely with the purpose of personalizing a particular user. 'Cookies' can be used on condition that they are accepted by a browser and that they shall not be removed from the storage media. Users who removed 'cookies' from their storage media or have not accepted them on their browser may not have access to the Services rendered by LiveChat, Inc. The use of third-party cookies is not covered by our Privacy Policy. We do not have access or control over these cookies.

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8. Clear Gifs (Web Beacons/Web Bugs) and WebStorage. Our third party tracking-utility partners employ a tracking software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) and WebStorage that help us better manage content on our websites by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of our websites users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We may tie the information gathered by clear gifs to our Customer's Personal Data.

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9. Mobile analytics. We use mobile analytics software which allows us to better understand the functionality of our mobile software on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link the information we store within the analytics software to Personal Data you submit within the application.

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10. Social media (features) and widget. Our websites include social media features, such as the 'Facebook Like' button and widgets, such as the 'Share This' button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our sites. Your interactions with these features are governed by the privacy policy of the company providing it.

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11. Comment system. In order to post comments on our websites (i.e. our blogs) you must sign into Facebook, Twitter, Disqus or Google, as we use 'social-media plugins' to allow Visitors and Customers to leave comments on our blogs. No Personal Data is tied to your posts. You subscribe to our blogs by providing your email address. We will only use this Personal Data to send you an email notification when new blogs have been posted and when users comment on a blog that you previously have commented on. We will not use this information for any other purpose. You have the opportunity to opt-out from our blog e-mails by using the 'unsubscribe' button.

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12. Facebook Connect and other OpenID providers. Depending on the Service you use you may have the possibility to log in to our live chat customer support feature using sign-in services such as Facebook Connect and other OpenID providers. These services will authenticate your identity and provide you with the option to share certain Personal Data with us, such as your name and email address to pre-populate our chat form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.

Privacy Policy

Full text changes — 20201201_rev01 to 20210303_rev01