Terms of Use

ARCHIVED 2025-11-01, DATE APPROXIMATE · VERSION 20251101_rev01 · COMPARED WITH 20251001_rev01

Full text changes — 20251001_rev01 to 20251101_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

+These Terms of Use ("Terms") apply to all Starter, Bronze, Silver, and Gold [users](https://www.jotform.com/pricing/) of the Jotform form-building platform (the "Platform"), and to all parties who visit the Jotform website ("Website") at www.jotform.com. As used in these Terms, "You" and "you" includes all such parties, whether they are acting on their own behalf, or on behalf of or as part of a company or other entity.
+These Terms of Use ("Terms") apply to everyone who (i) visits the Jotform website(s) including but not limited to [www.jotform.com](https://www.jotform.com/) (the "Websites"), and/or (ii) uses the Jotform form-building platform (the "Platform"). If you are a [Jotform Enterprise](https://www.jotform.com/enterprise/) user, the following sections of these Terms do not apply to you: 1, 5, 8-12, and 13 D, F, and H-U.
+By visiting the Website or using the Platform, you are representing and affirming that you have read, understand, and agreed that you are bound by these Terms, and of legal age to accept and agree to these Terms. If you do not agree to these Terms, you are not permitted to use the Jotform Platform.
+As used in these Terms, "You" and "you" includes all such parties, whether they are acting on their own behalf, or on behalf of or as part of a company or other entity; and "we", "us" and "our" refer to Jotform.
+The terms "we", "us" and "our" used below refer to Jotform.
+By visiting the Websites and/or using the Platform, you are representing and affirming that you have read, understand, and agree (i) to these Terms and our [AI Terms of Use](https://www.jotform.com/ai-terms/) (see below for more about AI) and (ii) that we will collect, use, and keep your information as stated in the "INFORMATION WE COLLECT" and "HOW WE USE AND DISCLOSE YOUR INFORMATION" and "HOW LONG WE RETAIN YOUR INFORMATION" sections of our Privacy Policy, [here](https://www.jotform.com/privacy/). Our AI Policy also applies - please read it [here](https://www.jotform.com/ai-policy/).
+If you are an enterprise user or you obtained a subscription or right to use the Platform from a third party authorized to do so by Jotform, these terms do not apply to you.
+We use certain artificial intelligence (AI) in our websites and Platform, to help you build forms, communicate with us, and get answers, and to help us serve and understand our users. AI technology is improving all the time, but it's not perfect, so don't rely on AI-generated forms, content, advice, or answers to help you with regard to critical matters involving things like the law, health, finances, physical safety, and the like.
+## Information We Collect
+You acknowledge and understand that we collect, keep, record, and use all of the following types of data and information, among others - see our Privacy Policy [here](https://www.jotform.com/privacy) for more detailed information:
+From Visitors to our Websites and Platform Users
+- Account Data: Info you provide to us when signing up for a subscription, or for other purposes, and after signing up, such as your name, email address, and any other info you provide that may help us serve you and manage your account.
+- Usage data: Which web pages you visit, what you click on, what links and files you open, things you view, servers you access, your behavior on our web pages such as keystrokes and how long you spend on each page and screen, and when you perform those actions.
+- Input Data: What you input into chat windows, form fields, and other places where you may provide input.
+- Device data and Provider: Type of device used (e.g., phone, PC, or Mac), IP address or other location of the device, system and performance information, type of browser used, your service provider (e.g., internet provider).
+- Referral data: If you arrive at a Jotform website from an external source (such as via a link on another website or in an email), information about the source that referred you to us.
+- Tracking Data: We use cookies, third-party tracking services, beacons, page tags, and analytics tools to collect aggregated and anonymized data, to understand user behavior and where our Website visitors are coming from, and the like. See our [Cookie Policy](https://www.jotform.com/cookie-policy/) for more info.
+- Billing Data: If you make a payment to Jotform Inc., your billing details, including name, billing address, email address, and credit card or bank account info, if applicable [Read more here](https://www.jotform.com/blog/pci-dss-service-provider-level-i-compliant/).
+- Account settings. Our customers can set various preferences and personal details on pages, such as your [account settings page](https://www.jotform.com/myaccount/). For example, your default language, timezone and communication preferences (e.g. opting in or out of receiving marketing emails from us).
+- Form data. We store our customers' form data (form fields and input and data inputted in those fields), in some cases using third party server providers such as Amazon Web Services and Google Cloud.
+- Information from third parties: Information about you provided to us by third parties, if you gave them permission to share your information.
+- Note that the above is not an exhaustive list.
 ## 1\. Who May Use the Platform / Subscriptions
 Except for our free Starter version of the Jotform Platform, your right to use the Platform depends on you timely paying the required fees. Bronze, Silver and Gold users obtain a subscription to use the Platform once they pay; free/Starter users obtain no subscription but may still use the Platform. All users must comply with these terms.
 You agree to use the Platform only as permitted in these Terms.
 - Forms that include fields for the submitter to provide the personal information of any third party where the submitter does not have the permission of the third party to provide such information
 - Promoting your or other third-party product(s) or service(s) on our platform or website
 - Promoting products or services on social media platforms or other websites where such actions violate the terms of use or community guidelines of such platforms or websites
 - Money-making or other schemes involving legal, medical, or other professional services
 - Including a third party's copyrighted or trademarked content or trade secrets in your form(s) without that party's permission
 - Encouraging violence, bullying, or harm to others
+- Gathering, collecting, or asking for or suggesting that form submitters provide pornographic or sexually explicit content, or promoting or encouraging prostitution or other activities involving the exchange of sexual services as part of any transaction
+- Gathering, collecting, or asking for or suggesting that form submitters provide pornographic or sexually explicit content, or promoting or encouraging prostitution or other activities involving the exchange of sexual services as part of any transaction, or including any such content in a form
 - Any other activity prohibited under these Terms or under applicable law
 You agree that we have the absolute and unconditional right to remove any form that we in our sole discretion believe is being used or may be used in connection with any of the above prohibited purposes or activities, whether such use is by you or others such as form submitters who may use your forms. In cases where we remove a form, we may at our sole discretion also disable your access to any past or future submissions to such forms.
 You and your agents hereby forever release Jotform from any and all responsibility for any and all wrongs and violations of our terms or of the law committed by you relating to your use of the Platform.
 **U. Privacy / Tracking.** By visiting the Website and/or using the Platform, you acknowledge that, as stated in our Privacy Policy at [www.jotform.com/privacy](https://www.jotform.com/privacy), and in our Cookie Policy at [www.jotform.com/cookie-policy/](https://www.jotform.com/cookie-policy/), we use tracking cookies and similar technologies to better understand visitor and user behavior, and you waive any and all claims against us arising out of our use of those technologies.
 ## Questions
 If you have any questions about this terms of use, please feel free to [contact us](https://www.jotform.com/contact/). For enterprise inquiries, custom plans, or any specific needs beyond the standard offerings, please [contact Jotform Enterprise](https://www.jotform.com/enterprise/contact-sales/).
+Revision September 16, 2025
+Revision October 20, 2025