Gandi GandiMail Anti-Spam Policy changes — 20200407_rev01

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- [1\. Correctly identify the spam's origin]()

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- [2\. What can I do to fight spam?]()

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- [3\. What more can Gandi do?]()

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- [Correctly Identify the Spam's Origin]()

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- [The sender or the recipient of the spam has an address ending with @gandi.net.]()

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- [You see names such as redir-mail-telehouse1.gandi.net in the "Received" field of the spam, and think that Gandi has open relays.]()

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- [By looking up the domain name displayed in the email, you see the domain is registered with Gandi.]()

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- [What You Can Do to Stop a Spammer]()

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- [File a Complaint With the Web Host]()

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- [Protect Your Email Address]()

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- [File a Complaint With the Registry that Manages the Extension]()

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- [Complain to the Legal Authorities]()

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- [What Gandi Can Do]()

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- [Gandi protects your email address.]()

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If you have been a victim of spam (unsolicited commercial email), you will find our position below in addition to some ways in which you can confront spam-related problems.

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## [1\. Correctly identify the spam's origin]()[¶]()

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## [Correctly Identify the Spam's Origin]()[¶]()

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Do you think Gandi is responsible for the spam?

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The following sections explain how different indications that a spam email is coming from Gandi are often misleading.

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- The sender or the recipient of the spam has an address ending with ...@gandi.net: spammers often use fake names. Gandi does not spam, does not maintain a list of its customers for spammers and does not sell such lists to third parties. The addresses in the "To" and "From" fields are simply faked, and definitely do not mean that Gandi created or sent the spam. To find the real sender, you need to look at all the emails' "headers" and examine this information using the available tools on the [Stopspam website](http://www.stopspam.org/).

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- By following one of the links in the spam you received, you came to an error page saying that the domain name is registered by Gandi and uses our default servers.

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- You see names such as redir-mail-telehouse1.gandi.net in the "Received" field of the spam, and think that Gandi has open relays: Gandi does not have open relays. We are very diligent in checking this constantly. If the Spam was relayed by one of our servers, this means it was sent by an email address on one of our domains, using one of our free forwarding services. Email from this domain was therefore received by our servers and then relayed to the address specified by the domain's owner.

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- By looking up the domain name displayed in the email, you see the domain is registered with Gandi: As an accredited registrar for each TLD's authorities (ICANN for example), Gandi registers domain names on behalf of its customers. The use of a domain name purchased from us depends on the person that owns it and/or its contacts, visible in the [Whois](https://whois.gandi.net/en). However, in some cases we can take direct action against the domain name.

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### [The sender or the recipient of the spam has an address ending with @gandi.net.]()[¶]()

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## [2\. What can I do to fight spam?]()[¶]()

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Spam is often sent using a spoofed email address. Gandi does not send spam, does not maintain a list of its users for spammers, and does not sell such lists to third parties. The addresses in the "To" and "From" fields are easily faked, and do not mean that Gandi created or sent the spam. To find the real sender, you need to look at all the email's headers and examine this information using the available tools on the [Stopspam website](http://www.stopspam.org/).

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- You can file a complaint with the Internet service provider or web host used by the spammer, in the hope that they might deactivate their email account or website. We cannot take any action in this regard, but if you have difficulties in identifying the Internet access provider or web host of the spammer, please feel free to contact us, we will do our best to help you identify them.

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- Protect your email address: If you have your own domain name, your contact information can be found in the Whois database; your email address is therefore also available through the Whois: it is a good idea to protect this address by enabling anti-spam protection in your Account Management page (free service).

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- Try to get the registrar to suspend the domain, namely if the Whois information of the domain is incorrect.

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- Complain to the legal authorities

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### [You see names such as redir-mail-telehouse1.gandi.net in the "Received" field of the spam, and think that Gandi has open relays.]()[¶]()

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## [3\. What more can Gandi do?]()[¶]()

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> Gandi does not have open relays. We are checking for this constantly. If the Spam was relayed by one of our servers, this means it was sent by an email address on one of our domains, using one of our free forwarding services. Email from this domain was therefore received by our servers and then relayed to the address specified by the domain's owner.

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Gandi is only a technical intermediary in the registration of domain names. However, this does not mean that Gandi encourages or condones spam. It is quite the opposite. This only means that our position as a Registrar limits what we can and cannot do about it. We can only modify, suspend, or delete a domain if:

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### [By looking up the domain name displayed in the email, you see the domain is registered with Gandi.]()[¶]()

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- The spam was sent through our forwarding service:

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> As an accredited registrar for each extension, Gandi registers domain names on behalf of its users. The use of a domain name purchased from us is decided by the owner of the domain, visible in the [Whois](https://whois.gandi.net/en). In some cases we can take direct action against the domain name.

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Such a practice hinders the smooth operation of our technical and general services by taxing our IT system and/or by generating many complaints by third parties, and is grounds for the suspension or termination of forwarding services, or even the deletion of the domain name (Sections 14 and 19 of Gandi's General Terms and Conditions of Domain Name Registration).

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## [What You Can Do to Stop a Spammer]()[¶]()

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- Personal contact information in the Whois is invalid:

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Spam is a difficult problem to manage, but there are a few actions you might be able to take against a spammer.

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As with any ICANN-accredited registrar, Gandi must assure that the information present in the Whois is valid. If you think the information provided in the Whois is incorrect for a domain name tied to spam you have received, please contact us through our free [Complaint for Inaccurate Whois](https://v4.gandi.net/abuse) page. If the information on the offending website is not updated within 15 days, the domain will be put on hold. If the contact information is clearly false, the domain will then be put on hold immediately (Sections 16 and 19 of Gandi's General Terms and Conditions of Domain Name Registration).

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### [File a Complaint With the Web Host]()[¶]()

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- Gandi protects your email address:

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You can file a complaint with the Internet service provider or web host used by the spammer, in the hope that they might deactivate their email account or website. We cannot take any action in this regard, but if you have difficulties in identifying the internet access provider or web host of the spammer, please feel free to contact us and we will do our best to help you identify them.

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If you believe your spammed email address was found in Gandi's whois, you can enable an "anti-spam system" in your account. It's free, harmless and can be reversed: you will still receive some spam, but the encryption system used will nevertheless reduce it significantly.

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### [Protect Your Email Address]()[¶]()

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If you have your own domain name, your contact information can be found in the whois database. This includes your email address. It is a good idea to protect this address by enabling anti-spam protection.

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### [File a Complaint With the Registry that Manages the Extension]()[¶]()

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You can try to get the registrar to suspend the domain, particularly if the Whois information of the domain is incorrect.

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### [Complain to the Legal Authorities]()[¶]()

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You can file a complaint with any legal authorities that might have jurisdiction in your situation.

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## [What Gandi Can Do]()[¶]()

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Gandi is only a technical intermediary in the registration of domain names. However, this does not mean that Gandi encourages or condones spam. It is quite the opposite, but we are limited in the steps we can take. We can only modify, suspend, or delete a domain if:

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**The spam was sent through our forwarding service.**

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Such a practice hinders the smooth operation of our technical and general services by taxing our IT system and/or by generating many complaints by third parties, and is grounds for the suspension or termination of forwarding services, or even the deletion of the domain name (Sections 14 and 19 of Gandi's General Terms and Conditions of Domain Name Registration).

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**Personal contact information in the Whois is invalid.**

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As with any ICANN-accredited registrar, Gandi must assure that the information present in the Whois is valid. If you think the information provided in the Whois is incorrect for a domain name tied to spam you have received, please contact us through our free [Complaint for Inaccurate Whois](https://v4.gandi.net/abuse) page. If the information on the offending website is not updated within 15 days, the domain will be put on hold. If the contact information is clearly false, the domain will then be put on hold immediately (See sections 16 and 19 of Gandi's General Terms and Conditions of Domain Name Registration).

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### [Gandi protects your email address.]()[¶]()

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If you believe your spammed email address was found in Gandi's whois, you can enable an [anti-spam system](https://docs.gandi.net/en/domain_names/common_operations/whois_privacy.html) in your account. It's free, harmless and can be reversed: you will still receive some spam, but the encryption system used will nevertheless reduce it significantly.

+- [1\. Correctly identify the spam's origin]()
+- [2\. What can I do to fight spam?]()
+- [3\. What more can Gandi do?]()
+- [Correctly Identify the Spam's Origin]()
+    - [The sender or the recipient of the spam has an address ending with @gandi.net.]()
+    - [You see names such as redir-mail-telehouse1.gandi.net in the "Received" field of the spam, and think that Gandi has open relays.]()
+    - [By looking up the domain name displayed in the email, you see the domain is registered with Gandi.]()
+- [What You Can Do to Stop a Spammer]()
+    - [File a Complaint With the Web Host]()
+    - [Protect Your Email Address]()
+    - [File a Complaint With the Registry that Manages the Extension]()
+    - [Complain to the Legal Authorities]()
+- [What Gandi Can Do]()
+    - [Gandi protects your email address.]()
 If you have been a victim of spam (unsolicited commercial email), you will find our position below in addition to some ways in which you can confront spam-related problems.
+## [1\. Correctly identify the spam's origin]()[¶]()
+## [Correctly Identify the Spam's Origin]()[¶]()
+Do you think Gandi is responsible for the spam?
+The following sections explain how different indications that a spam email is coming from Gandi are often misleading.
+- The sender or the recipient of the spam has an address ending with ...@gandi.net: spammers often use fake names. Gandi does not spam, does not maintain a list of its customers for spammers and does not sell such lists to third parties. The addresses in the "To" and "From" fields are simply faked, and definitely do not mean that Gandi created or sent the spam. To find the real sender, you need to look at all the emails' "headers" and examine this information using the available tools on the [Stopspam website](http://www.stopspam.org/).
+- By following one of the links in the spam you received, you came to an error page saying that the domain name is registered by Gandi and uses our default servers.
+- You see names such as redir-mail-telehouse1.gandi.net in the "Received" field of the spam, and think that Gandi has open relays: Gandi does not have open relays. We are very diligent in checking this constantly. If the Spam was relayed by one of our servers, this means it was sent by an email address on one of our domains, using one of our free forwarding services. Email from this domain was therefore received by our servers and then relayed to the address specified by the domain's owner.
+- By looking up the domain name displayed in the email, you see the domain is registered with Gandi: As an accredited registrar for each TLD's authorities (ICANN for example), Gandi registers domain names on behalf of its customers. The use of a domain name purchased from us depends on the person that owns it and/or its contacts, visible in the [Whois](https://whois.gandi.net/en). However, in some cases we can take direct action against the domain name.
+### [The sender or the recipient of the spam has an address ending with @gandi.net.]()[¶]()
+## [2\. What can I do to fight spam?]()[¶]()
+Spam is often sent using a spoofed email address. Gandi does not send spam, does not maintain a list of its users for spammers, and does not sell such lists to third parties. The addresses in the "To" and "From" fields are easily faked, and do not mean that Gandi created or sent the spam. To find the real sender, you need to look at all the email's headers and examine this information using the available tools on the [Stopspam website](http://www.stopspam.org/).
+- You can file a complaint with the Internet service provider or web host used by the spammer, in the hope that they might deactivate their email account or website. We cannot take any action in this regard, but if you have difficulties in identifying the Internet access provider or web host of the spammer, please feel free to contact us, we will do our best to help you identify them.
+- Protect your email address: If you have your own domain name, your contact information can be found in the Whois database; your email address is therefore also available through the Whois: it is a good idea to protect this address by enabling anti-spam protection in your Account Management page (free service).
+- Try to get the registrar to suspend the domain, namely if the Whois information of the domain is incorrect.
+- Complain to the legal authorities
+### [You see names such as redir-mail-telehouse1.gandi.net in the "Received" field of the spam, and think that Gandi has open relays.]()[¶]()
+## [3\. What more can Gandi do?]()[¶]()
+> Gandi does not have open relays. We are checking for this constantly. If the Spam was relayed by one of our servers, this means it was sent by an email address on one of our domains, using one of our free forwarding services. Email from this domain was therefore received by our servers and then relayed to the address specified by the domain's owner.
+Gandi is only a technical intermediary in the registration of domain names. However, this does not mean that Gandi encourages or condones spam. It is quite the opposite. This only means that our position as a Registrar limits what we can and cannot do about it. We can only modify, suspend, or delete a domain if:
+### [By looking up the domain name displayed in the email, you see the domain is registered with Gandi.]()[¶]()
+- The spam was sent through our forwarding service:
+> As an accredited registrar for each extension, Gandi registers domain names on behalf of its users. The use of a domain name purchased from us is decided by the owner of the domain, visible in the [Whois](https://whois.gandi.net/en). In some cases we can take direct action against the domain name.
+    Such a practice hinders the smooth operation of our technical and general services by taxing our IT system and/or by generating many complaints by third parties, and is grounds for the suspension or termination of forwarding services, or even the deletion of the domain name (Sections 14 and 19 of Gandi's General Terms and Conditions of Domain Name Registration).
+## [What You Can Do to Stop a Spammer]()[¶]()
+- Personal contact information in the Whois is invalid:
+Spam is a difficult problem to manage, but there are a few actions you might be able to take against a spammer.
+    As with any ICANN-accredited registrar, Gandi must assure that the information present in the Whois is valid. If you think the information provided in the Whois is incorrect for a domain name tied to spam you have received, please contact us through our free [Complaint for Inaccurate Whois](https://v4.gandi.net/abuse) page. If the information on the offending website is not updated within 15 days, the domain will be put on hold. If the contact information is clearly false, the domain will then be put on hold immediately (Sections 16 and 19 of Gandi's General Terms and Conditions of Domain Name Registration).
+### [File a Complaint With the Web Host]()[¶]()
+- Gandi protects your email address:
+You can file a complaint with the Internet service provider or web host used by the spammer, in the hope that they might deactivate their email account or website. We cannot take any action in this regard, but if you have difficulties in identifying the internet access provider or web host of the spammer, please feel free to contact us and we will do our best to help you identify them.
+    If you believe your spammed email address was found in Gandi's whois, you can enable an "anti-spam system" in your account. It's free, harmless and can be reversed: you will still receive some spam, but the encryption system used will nevertheless reduce it significantly.
+### [Protect Your Email Address]()[¶]()
+If you have your own domain name, your contact information can be found in the whois database. This includes your email address. It is a good idea to protect this address by enabling anti-spam protection.
+### [File a Complaint With the Registry that Manages the Extension]()[¶]()
+You can try to get the registrar to suspend the domain, particularly if the Whois information of the domain is incorrect.
+### [Complain to the Legal Authorities]()[¶]()
+You can file a complaint with any legal authorities that might have jurisdiction in your situation.
+## [What Gandi Can Do]()[¶]()
+Gandi is only a technical intermediary in the registration of domain names. However, this does not mean that Gandi encourages or condones spam. It is quite the opposite, but we are limited in the steps we can take. We can only modify, suspend, or delete a domain if:
+**The spam was sent through our forwarding service.**
+Such a practice hinders the smooth operation of our technical and general services by taxing our IT system and/or by generating many complaints by third parties, and is grounds for the suspension or termination of forwarding services, or even the deletion of the domain name (Sections 14 and 19 of Gandi's General Terms and Conditions of Domain Name Registration).
+**Personal contact information in the Whois is invalid.**
+As with any ICANN-accredited registrar, Gandi must assure that the information present in the Whois is valid. If you think the information provided in the Whois is incorrect for a domain name tied to spam you have received, please contact us through our free [Complaint for Inaccurate Whois](https://v4.gandi.net/abuse) page. If the information on the offending website is not updated within 15 days, the domain will be put on hold. If the contact information is clearly false, the domain will then be put on hold immediately (See sections 16 and 19 of Gandi's General Terms and Conditions of Domain Name Registration).
+### [Gandi protects your email address.]()[¶]()
+If you believe your spammed email address was found in Gandi's whois, you can enable an [anti-spam system](https://docs.gandi.net/en/domain_names/common_operations/whois_privacy.html) in your account. It's free, harmless and can be reversed: you will still receive some spam, but the encryption system used will nevertheless reduce it significantly.

GandiMail Anti-Spam Policy

Full text changes — 20190813_rev01 to 20200407_rev01