DreamHost General Terms of Service changes — 20260201_rev01

29

Customer agrees that all charges and fees associated with an account are their sole responsibility. Failure to make payment within sixty (60) days of the due date may result in restriction of access to, or suspension of Services.

30

31

If the customer wishes to cancel DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, and DreamCompute products, within thirty (30) days of initial signup, they shall be able to do so for any reason (aside from disablement for Terms of Service, or incorporated policy violations) and have their money promptly refunded.

32

33

Services provided by third parties and DreamHost partners are not part of the 30-day refund policy, and no early-ending credit applies. Billing will stop at the end of the term during which the service is canceled.

34

35

**AUTOMATIC RENEWAL**: **At the end of the contract term, the contract will automatically renew at the then-current, non-promotional rate for the original contract length indefinitely until canceled.**

35

**AUTOMATIC RENEWAL**: **At the end of the contract term, the contract will automatically renew at the then-current, non-promotional rate for the original contract length indefinitely until canceled. At the end of any trial period, the applicable Service will convert to the corresponding paid Service and be charged at the applicable rate, unless canceled prior to the trial end date.**

36

37

**DreamHost will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with your account. If you do not wish for any service to automatically renew, you may elect to cancel that service, in which case, your Services will terminate upon expiration of the then-current term, unless you manually renew your Services before that date. Any Services must be canceled prior to their renewal date(s) in order to avoid automatic renewals. Renewal dates take effect at midnight, PST.**

38

39

**If the customer's payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). If a DreamHost Service is terminated after the 30-day Money-Back Guarantee period, as applicable to Website Hosting Services, excluding Email Service, Dedicated Server, and DreamCompute products, the Service will be canceled before the next payment is due, and no more billing will occur, nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.**

40

41

**You can cancel by accessing the [**Manage Account**](https://panel.dreamhost.com/index.cgi) panel page. Detailed and up-to-date cancellation instructions can be found [**here**](https://help.dreamhost.com/hc/en-us/articles/215202457).**

42

43

The "30-Day Money-Back Guarantee" offer is only applicable to credit card and PayPal payments for DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, and DreamCompute products. Other forms of payment are non-refundable. Domain registrations (including the value of any used domain registration credits included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. See the [Domain Registration Terms](https://www.dreamhost.com/legal/domain-registration-terms/) for more information.

43

The "30-Day Money-Back Guarantee" offer is only applicable to credit card and PayPal payments for DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, and DreamCompute products. Other forms of payment are non-refundable. Refunds are not available for the value of any trial periods of any services. Domain registrations (including the value of any used domain registration credits included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable.

44

45

Violations of DreamHost's Terms may, at DreamHost's discretion, result in immediate and permanent disablement without refund.

46

47

DreamHost reserves the right to disable or suspend without refund any account or service at any time should it feel, in its sole discretion, that there is a reasonable suspicion that it is being used in violation of any agreed upon terms.

48

49

Disputed charges ("chargebacks") associated with any DreamHost account, at DreamHost's discretion, may result in immediate and potentially permanent disablement of Services or the full account. Each rejected charge will incur a $50 fee on the account which must be paid before any Services may be reactivated.

1	1	## General Terms of Service
2	2
3	3	#### Last Updated:
4	4
5		August 28, 2025
	5	January 12, 2026
6	6
7	7	PLEASE READ THESE TERMS OF SERVICE CAREFULLY.
8	8
9	9	DreamHost offers a variety of services to customers that range from hosting and website services (including shared, VPS, and dedicated hosting, WordPress hosting, Remixer, email, cloud services, and domain registration services among others. These services are collectively referred to as "Services."
10	10
11	11	By using DreamHost's Services, Customer agrees to these Terms of Service and any other policies or terms referenced or published by us (collectively, the "Terms"). If Customer does not accept these Terms, Customer must not register an account or purchase, access, or use DreamHost's Services in any way.
29	29	Customer agrees that all charges and fees associated with an account are their sole responsibility. Failure to make payment within sixty (60) days of the due date may result in restriction of access to, or suspension of Services.
30	30
31	31	If the customer wishes to cancel DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, and DreamCompute products, within thirty (30) days of initial signup, they shall be able to do so for any reason (aside from disablement for Terms of Service, or incorporated policy violations) and have their money promptly refunded.
32	32
33	33	Services provided by third parties and DreamHost partners are not part of the 30-day refund policy, and no early-ending credit applies. Billing will stop at the end of the term during which the service is canceled.
34	34
35		AUTOMATIC RENEWAL: At the end of the contract term, the contract will automatically renew at the then-current, non-promotional rate for the original contract length indefinitely until canceled.
	35	AUTOMATIC RENEWAL: At the end of the contract term, the contract will automatically renew at the then-current, non-promotional rate for the original contract length indefinitely until canceled. At the end of any trial period, the applicable Service will convert to the corresponding paid Service and be charged at the applicable rate, unless canceled prior to the trial end date.
36	36
37	37	DreamHost will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with your account. If you do not wish for any service to automatically renew, you may elect to cancel that service, in which case, your Services will terminate upon expiration of the then-current term, unless you manually renew your Services before that date. Any Services must be canceled prior to their renewal date(s) in order to avoid automatic renewals. Renewal dates take effect at midnight, PST.
38	38
39	39	If the customer's payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). If a DreamHost Service is terminated after the 30-day Money-Back Guarantee period, as applicable to Website Hosting Services, excluding Email Service, Dedicated Server, and DreamCompute products, the Service will be canceled before the next payment is due, and no more billing will occur, nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.
40	40
41	41	You can cancel by accessing the [Manage Account](https://panel.dreamhost.com/index.cgi) panel page. Detailed and up-to-date cancellation instructions can be found [here](https://help.dreamhost.com/hc/en-us/articles/215202457).
42	42
43		The "30-Day Money-Back Guarantee" offer is only applicable to credit card and PayPal payments for DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, and DreamCompute products. Other forms of payment are non-refundable. Domain registrations (including the value of any used domain registration credits included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. See the [Domain Registration Terms](https://www.dreamhost.com/legal/domain-registration-terms/) for more information.
	43	The "30-Day Money-Back Guarantee" offer is only applicable to credit card and PayPal payments for DreamHost Website Hosting Services, excluding Email Service, Dedicated Server, and DreamCompute products. Other forms of payment are non-refundable. Refunds are not available for the value of any trial periods of any services. Domain registrations (including the value of any used domain registration credits included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable.
44	44
45	45	Violations of DreamHost's Terms may, at DreamHost's discretion, result in immediate and permanent disablement without refund.
46	46
47	47	DreamHost reserves the right to disable or suspend without refund any account or service at any time should it feel, in its sole discretion, that there is a reasonable suspicion that it is being used in violation of any agreed upon terms.
48	48
49	49	Disputed charges ("chargebacks") associated with any DreamHost account, at DreamHost's discretion, may result in immediate and potentially permanent disablement of Services or the full account. Each rejected charge will incur a $50 fee on the account which must be paid before any Services may be reactivated.

General Terms of Service

Full text changes — 20250901_rev01 to 20260201_rev01