General Terms of Service

ARCHIVED 2025-08-03, DATE APPROXIMATE · VERSION 20250803_rev01 · COMPARED WITH 20250601_rev01

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 ## General Terms of Service
 #### Last Updated:
+May 26, 2025
+July 17, 2025
 PLEASE READ THESE TERMS OF SERVICE CAREFULLY.
 DreamHost offers a variety of services to customers that range from hosting and website services (including shared, VPS, and dedicated hosting, WordPress hosting, Remixer, email, cloud services, and domain registration services among others. These services are collectively referred to as "Services."
 By using DreamHost's Services, Customer agrees to these Terms of Service and any other policies or terms referenced or published by us (collectively, the "Terms"). If Customer does not accept these Terms, Customer must not register an account or purchase, access, or use DreamHost's Services in any way.
 When creating an account, you may select your preferred currency. **Once you select a preferred currency, this choice is final and cannot be changed.** All future transactions will be processed in the selected currency. **Prices are standardized and may account for operational costs, including currency conversion fees and regional pricing policies.** By proceeding with a currency selection, you acknowledge and accept this policy.
 Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
 Customer agrees that all charges and fees associated with an account are their sole responsibility.
+If the customer wishes to cancel DreamHost shared Web Hosting services within ninety-seven (97) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
+If the customer wishes to cancel DreamHost DreamPress, Shared, or VPS hosting Services within thirty (30) days of initial signup, they shall be able to do so for any reason (aside from disablement for Terms of Service, or incorporated policy violations) and have their money promptly refunded.
+Services provided by 3rd parties and DreamHost partners are not part of the 97-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.
+Services provided by third parties and DreamHost partners are not part of the 30-day refund policy, and no early-ending credit applies. Billing will stop at the end of the term during which the service is canceled.
 **AUTOMATIC RENEWAL**: **At the end of the contract term, the contract will automatically renew at the then-current, non-promotional rate for the original contract length indefinitely until canceled.**
 **DreamHost will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with your account. If you do not wish for any service to automatically renew, you may elect to cancel that service, in which case, your Services will terminate upon expiration of the then-current term, unless you manually renew your Services before that date. Any Services must be canceled prior to their renewal date(s) in order to avoid automatic renewals. Renewal dates take effect at midnight, PST.**
+**If the customer's payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). If a shared hosting service is terminated after the 97-day money-back guarantee period, the service will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.**
+**If the customer's payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). If a DreamPress, Shared, or VPS hosting Service is terminated after the 30-day Money-Back Guarantee period, the Service will be canceled before the next payment is due, and no more billing will occur, nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.**
 **You can cancel by accessing the [**Manage Account**](https://panel.dreamhost.com/index.cgi) panel page. Detailed and up-to-date cancellation instructions can be found [**here**](https://help.dreamhost.com/hc/en-us/articles/215202457).**
+The "97-Day Money-Back Guarantee" offer is only applicable to credit card payments for shared web hosting. Other forms of payment are non-refundable. Refunds can only be processed for shared hosting. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. See the [Domain Registration Terms](https://www.dreamhost.com/legal/domain-registration-terms/) for more information.
+The "30-Day Money-Back Guarantee" offer is only applicable to credit card payments for DreamPress, Shared and VPS hosting Services. Other forms of payment are non-refundable. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. See the [Domain Registration Terms](https://www.dreamhost.com/legal/domain-registration-terms/) for more information.
 Violations of DreamHost's Terms may, at DreamHost's discretion, result in immediate and permanent disablement without refund.
 DreamHost reserves the right to disable or suspend without refund any account or service at any time should it feel, in its sole discretion, that there is a reasonable suspicion that it is being used in violation of any agreed upon terms.
 Disputed charges ("chargebacks") associated with any DreamHost account, at DreamHost's discretion, may result in immediate and potentially permanent disablement of Services or the full account. Each rejected charge will incur a $50 fee on the account which must be paid before any Services may be reactivated.