General Terms of Service

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11## General Terms of Service
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33#### Last Updated:
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5November 21, 2023
5September 17, 2024
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77PLEASE READ THESE TERMS OF SERVICE CAREFULLY.
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99DreamHost offers a variety of services to customers that range from hosting and website services (including shared, VPS, and dedicated hosting, WordPress hosting, Remixer, email, cloud services, and domain registration services among others. These services are collectively referred to as "Services."
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1111By using DreamHost's Services, Customer agrees to these Terms of Service and any other policies or terms referenced or published by us (collectively, the "Terms"). If Customer does not accept these Terms, Customer must not register an account or purchase, access, or use DreamHost's Services in any way.
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1201201. Pre-Paid Billing DreamCompute Plan: Any termination or upgrade will result in a refund of the prorated value of the plan for the last billing period.
1211212. Usage-Billing DreamCompute Plan: Any termination will result in the customer being billed for usage, rounded up to the nearest hour.
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123123Hardware upgrades to an existing 'platform' (platform defined as a motherboard/chassis combination) will be performed by DreamHost and shall incur an additional one-time labor fee of $100 as well as an increase to Customer's standard monthly rate.
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125You acknowledge that the privileges associated with creating and utilizing an Admin User grant significant control over a Dedicated Server, and that improper or incorrect use of these privileges may substantially damage a server's configuration. You further acknowledge that if such damage occurs due to your actions, DreamHost Technical Support may be unable to rectify the issue. In such cases, the server's configuration may need to be reset, or the operating system may need to be re-installed.
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125127Any hands-on labor necessitated by the customer (including, but not limited to, re-installing the operating system on the server) shall be performed by DreamHost and shall incur an additional one-time labor fee of $100 for each incident.
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127129DreamHost reserves the right to alter the dedicated server packages advertised on its website at its discretion. DreamHost is not required to upgrade Customers' hardware or bandwidth allocation as a result of a pricing or service package change. There will be an additional charge of $200 associated with any such hardware upgrade requested by Customer. Customer will not be required to upgrade hardware as a result of a pricing change.
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129131For managed servers, DreamHost is responsible for the security of the network, the kernel, and the base operating system (defined as the standard set of debian packages that come installed with the server). DreamHost may take any steps it deems necessary at any time to protect the security of your server (this generally includes applying security patches as well as upgrading the entire operating system).
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183185A full list of all policies can be found here: [www.dreamhost.com/legal](https://www.dreamhost.com/legal).
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185187Customer also agrees to abide by all applicable terms set forth by all DreamHost partners and subsidiaries.
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187189**Partner Product Terms**
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189**BoldGrid:** By utilizing WP Website Builder, you agree to [BoldGrid Terms of Service](https://www.boldgrid.com/terms-of-service/)\].
191**BoldGrid:** By utilizing WP Website Builder, you agree to [BoldGrid Terms of Service](https://www.boldgrid.com/terms-of-service/).
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191193**G Suite and Google Workspace:** By utilizing DreamHost's partnered Google Workspace (formerly known as G Suite) service, you agree to the [Google Workspace Terms of Service](https://workspace.google.com/terms/premier_terms.html).
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193195**Let's Encrypt:** By utilizing a Let's Encrypt Certificate, you agree to the [Let's Encrypt Subscriber Agreement](https://letsencrypt.org/documents/LE-SA-v1.2-November-15-2017.pdf).
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197**Liftoff Website Builder:** By utilizing Liftoff Website Builder, you agree to [OpenAI's Terms](https://openai.com/policies/terms-of-use/).
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195199**Contract Revisions**
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197201As DreamHost evolves, we may modify these Terms from time to time to reflect changes in our business. These modifications may include cancellation of outdated products or Services, additional fees, and changes to our policies among others. In some instances, we may provide you with additional notice of updates including but not limited to adding a statement to the website, via the newsletter, or sending you an email notification. However, it is your responsibility to periodically check for the current version of our Terms by visiting this page (and other pages referenced in the Terms).
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199203If you continue to use or access the Services after the effective date set forth above, you agree to be bound by any revised Terms, and all other terms or policies incorporated herein either directly or by reference.
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