General Terms of Service

ARCHIVED 2020-09-06, DATE APPROXIMATE · VERSION 20200906_rev01 · COMPARED WITH 20200802_rev01

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1	1	[← Back to Legal Overview](https://www.dreamhost.com/legal/)
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3	3	## General Terms of Service
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5	5	#### Last Updated:
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7		July 9, 2020
	7	September 1, 2020
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9	9	Whereas, DreamHost Web Hosting is an information provider connected to the Internet DreamHost Web Hosting offers storage and transfer services over the Internet through access to its Web Server;
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11	11	Whereas, Customer seeks to utilize DreamHost Web Hosting's server for its own purposes;
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13	13	Whereas, the parties acknowledge that the Internet is neither owned nor controlled by any one entity; therefore, DreamHost Web Hosting can make no guarantee that any given reader shall be able to access DreamHost Web Hosting's server at any given time.
21	21	1. Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
22	22	2. Customer agrees that all charges and fees associated with an account are their sole responsibility.
23	23	3. If the customer wishes to cancel DreamHost shared Web Hosting services within ninety-seven (97) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
24	24	4. Services provided by 3rd parties and DreamHost partners are not part of the 97-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.
25	25	5. **
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27		AUTOMATIC RENEWAL: At the end of the contract term, the contract will automatically renew at the same price for the original contract length indefinitely until canceled.
	27	AUTOMATIC RENEWAL: At the end of the contract term, the contract will automatically renew at the then-current, non-promotional rate for the original contract length indefinitely until canceled.
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29	29	DreamHost will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with your account. If you do not wish for any service to automatically renew, you may elect to cancel that service, in which case, your services will terminate upon expiration of the then-current term, unless you manually renew your services before that date. Any services must be canceled prior to their renewal date(s) in order to avoid automatic renewals. Renewal dates take effect at midnight, PST.
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31	31	If the customer's payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that DreamHost may use other payment methods linked to the customer's bank account (such as new credit card credentials from your card issuer). If a shared hosting service is terminated after the 97-day money back guarantee period, the service will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.
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33	33	You can cancel by accessing the [Manage Account](https://panel.dreamhost.com/index.cgi) panel page. Detailed and up-to-date cancellation instructions can be found [here](https://help.dreamhost.com/hc/en-us/articles/215202457).