=================================================================== --- 20260409_rev01 +++ 20260504_rev01 @@ -11,62 +11,64 @@ ## 1 Definitions **1.1 "Add-Ons"** means operational features and functionalities that Customer can purchase to supplement the subscribed service(s). **1.2 "Agreement"** refers to the agreement between Customer and DeepL concerning the subscription to and the use of DeepL's Services in accordance with these Terms and Conditions. -**1.3 "API"** refers to the Application Programming Interface (DeepL API Pro) provided by DeepL to Customer as set out in the Service Specification and the Documentation provided by DeepL. +**1.3 "API"** refers to the Application Programming Interface (DeepL API Growth) provided by DeepL to Customer as set out in the Service Specification and the Documentation provided by DeepL. **1.4 "API Response"** refers to the API's response to API Requests. **1.5 "API Request"** refers to an HTTP request transmitted by the Application to the API. **1.6 "Application"** refers to the software or service developed by or on behalf of Customer which utilizes the API. -**1.7 "Business Days"** are Monday through Friday, excluding public holidays in North Rhine-Westphalia, Germany (where DeepL is based). +**1.7** "**Audio Minutes**" means the total duration of audio data streamed via the API. It is measured by its standard 1x playback duration. If audio data is streamed at an accelerated rate, up to a maximum speed allowed in the Documentation, the Audio Minutes are still calculated based on the standard playback duration. -**1.8 "Characters"** means individual characters of the Content. +**1.8 "Business Days"** are Monday through Friday, excluding public holidays in North Rhine-Westphalia, Germany (where DeepL is based). -**1.9 "Content"** refers to any input data (texts, documents, etc.) sent by Customer to the Services as specified in the Service Specification in order to have it processed by DeepL. +**1.9 "Characters"** means individual characters of the Content. -**1.10 "Customer"** refers to the person or entity ordering or subscribing to the DeepL Services as the contracting party of DeepL. If you place the order in a business capacity, the entity you work for will be the Customer. +**1.10 "Content"** refers to any input data (texts, documents, etc.) sent by Customer to the Services as specified in the Service Specification in order to have it processed by DeepL. -**1.11 "Customer Training Data"** refers to bilingual terms, example documents and similar texts (monolingual or bilingual) submitted by Customer to the Services (for example glossaries) in order to improve and customise the translations produced by DeepL for the respective Customer. Further details on the use of Customer Training Data may be contained in the Service Specification or a separate addendum to these Terms and Conditions (if the corresponding features for the use of Customer Training Data are available). +**1.11 "Customer"** refers to the person or entity ordering or subscribing to the DeepL Services as the contracting party of DeepL. If you place the order in a business capacity, the entity you work for will be the Customer. -**1.12 "DeepL API Free"** refers to the API provided by DeepL free of charge. +**1.12 "Customer Training Data"** refers to bilingual terms, example documents and similar texts (monolingual or bilingual) submitted by Customer to the Services (for example glossaries) in order to improve and customise the translations produced by DeepL for the respective Customer. Further details on the use of Customer Training Data may be contained in the Service Specification or a separate addendum to these Terms and Conditions (if the corresponding features for the use of Customer Training Data are available). -**1.13 "DeepL Translator Pro"** refers to an extended version of the DeepL translator which provides Customer via different front ends (e.g., website and desktop application) with a user interface to the translation services in accordance with the Service Specification. +**1.13 "DeepL API Developer"** refers to the API provided by DeepL free of charge. -**1.14** "**DeepL Voice for Meetings**" refers to a multilingual service that provides Customer with real-time transcription and translation of participant's speech within virtual meetings as set out in this Agreement and in the Service Specification. +**1.14 "DeepL Translator Pro"** refers to an extended version of the DeepL translator which provides Customer via different front ends (e.g., website and desktop application) with a user interface to the translation services in accordance with the Service Specification. -**1.15 "DeepL Write Pro"** refers to an extended version of DeepL Write which provides Customer via different front ends (e.g., website and desktop application) with a user interface to the improvement services in accordance with the Service Specification. +**1.15** "**DeepL Voice for Meetings**" refers to a multilingual service that provides Customer with real-time transcription and translation of participant's speech within virtual meetings as set out in this Agreement and in the Service Specification. -**1.16 "Documentation"** refers to an electronic documentation of the re7uirements and functionality of the API provided to Customer in English language. +**1.16 "DeepL Write Pro"** refers to an extended version of DeepL Write which provides Customer via different front ends (e.g., website and desktop application) with a user interface to the improvement services in accordance with the Service Specification. -**1.17 "End Users"** refers to the users of Customer's Application. +**1.17 "Documentation"** refers to an electronic documentation of the requirements and functionality of the API provided to Customer in English language. -**1.18 "Internal Users"** refers to the users of Customer's access to the Services for internal purposes of Customer, e.g., Customer's employees, employees of affiliated companies (being those companies under the control of the Customer by virtue of the Customer holding at least 50% of the voting power or under common control of a party that holds at least 50% of the voting power in the Customer and that other company), freelance collaborators or Customer's service providers. +**1.18 "End Users"** refers to the users of Customer's Application. -**1.19 "Number of Characters"** refers to the number of characters of the Content transmitted to the API based on the used character encoding. For the avoidance of doubt, multi-byte encoded characters shall count as single character. +**1.19 "Internal Users"** refers to the users of Customer's access to the Services for internal purposes of Customer, e.g., Customer's employees, employees of affiliated companies (being those companies under the control of the Customer by virtue of the Customer holding at least 50% of the voting power or under common control of a party that holds at least 50% of the voting power in the Customer and that other company), freelance collaborators or Customer's service providers. -**1.20 "Order Button"** refers to the button in the online ordering process clearly marked to finalize the ordering process (e.g., with the inscription "Buy now", or similar). +**1.20 "Number of Characters"** refers to the number of characters of the Content transmitted to the API based on the used character encoding. For the avoidance of doubt, multi-byte encoded characters shall count as single character. -**1.21 "Processed Content"** refers to any Content that has been processed using the Services. +**1.21 "Order Button"** refers to the button in the online ordering process clearly marked to finalize the ordering process (e.g., with the inscription "Buy now", or similar). -**1.22** "**Sanctioned Party**" refers to any party that is included on an applicable list of designated or other restricted parties maintained under trade restrictions of the European Union, the United Kingdom, the United States of America, and/or the United Nations, including, but not limited to (i) the consolidated list of Financial Sanctions Targets in the UK maintained by the Office of Financial Sanctions Implementation HM Treasury in the United Kingdom, (ii) the consolidated list of persons, groups and rntities subject to EU financial sanctions maintained by the European Commission, and/or (iii) the Special Designated Nationals and Blocked Persons List maintained by the US Treasury Office of Foreign Assets Control. +**1.22 "Processed Content"** refers to any Content that has been processed using the Services. -**1.23 "Services"** to the entirety of the Pro services, including Add-Ons, offered by DeepL DeepL in accordance with the Service Specifications, excluding Test Functions. +**1.23** "**Sanctioned Party**" refers to any party that is included on an applicable list of designated or other restricted parties maintained under trade restrictions of the European Union, the United Kingdom, the United States of America, and/or the United Nations, including, but not limited to (i) the consolidated list of Financial Sanctions Targets in the UK maintained by the Office of Financial Sanctions Implementation HM Treasury in the United Kingdom, (ii) the consolidated list of persons, groups and rntities subject to EU financial sanctions maintained by the European Commission, and/or (iii) the Special Designated Nationals and Blocked Persons List maintained by the US Treasury Office of Foreign Assets Control. -**1.24 "Service Specification"** refers to the list of functionalities and specifications of the Services and/or the Customer Training Data (as applicable in each case) as agreed upon conclusion of this Agreement. +**1.24 "Services"** to the entirety of the Pro services, including Add-Ons, offered by DeepL DeepL in accordance with the Service Specifications, excluding Test Functions. -**1.25 "Single-User License"** refers to a license to use a Service by one person. The same person can use the respective access credentials on multiple devices that meet the requirements of the Service Specification. The use of a Single-User License is only allowed and possible on one device at a time. If Customer wishes to use the respective Service by more than one person at the same time, the Customer has to acquire a team license or multiple Single-User Licenses. +**1.25 "Service Specification"** refers to the list of functionalities and specifications of the Services and/or the Customer Training Data (as applicable in each case) as agreed upon conclusion of this Agreement. -**1.26 "Subscription Term"** means the relevant duration of the subscription to the Services, by reference to the period(s) which the Customer committed to during the online ordering process. +**1.26 "Single-User License"** refers to a license to use a Service by one person. The same person can use the respective access credentials on multiple devices that meet the requirements of the Service Specification. The use of a Single-User License is only allowed and possible on one device at a time. If Customer wishes to use the respective Service by more than one person at the same time, the Customer has to acquire a team license or multiple Single-User Licenses. -**1.27 "Third-Party Applications"** refers to any applications, components, libraries, plugins or other software provided by third parties that allow Customer to use or access the Services, e.g., translation plugins for third-party applications for which Customer has to use their own API credentials. +**1.27 "Subscription Term"** means the relevant duration of the subscription to the Services, by reference to the period(s) which the Customer committed to during the online ordering process. +**1.28 "Third-Party Applications"** refers to any applications, components, libraries, plugins or other software provided by third parties that allow Customer to use or access the Services, e.g., translation plugins for third-party applications for which Customer has to use their own API credentials. + ## 2 Subject of the Agreement **2.1** Subject to these Terms and Conditions and the Service Specification, DeepL provides Customer with access to the subscribed Services in accordance with the Service Specification and the applicable Documentation during the Subscription Term. **2.2** In conconsideration of DeepL providing such access to the subscribed Services Customer will pay DeepL the agreed charges as indicated during the online purchase process or in the order form during the Subscription Term. @@ -112,19 +114,19 @@ **3.2.4** In view of the on-going development of the API, DeepL may introduce new versions of the API with an additional or different range of features and reserves the right to discontinue previous versions of the API on written notice to Customer, provided that the discontinuation is reasonable. DeepL shall inform Customer of such discontinuation in writing (e-mail sufficient) at least four (4) weeks before the termination becomes effective (within which time Customer will have to update to the latest maintained API). DeepL will inform Customer of updates of the API via e-mail. **3.2.5** Customer is free to connect computer-assisted-translation (CAT) tools to the API (paid API version only). **3.2.6** Some Third-Party Applications may require Customer to acquire Services from DeepL in order to use certain features of the Third-Party Applications (e.g., translation plugins). DeepL is not responsible for any Third-Party Application (which are independent from DeepL) and DeepL shall have no liability or obligation whatsoever in relation to such Third-Party Application. Any use of such Third-Party Application is solely subject to the terms and conditions of its respective vendor which apply to Customer, and DeepL does not have any influence on such Third-Party Applications. -### 3.3 DeepL API Free +### 3.3 DeepL API Developer -**3.3.1** The DeepL API Free is provided by DeepL with a limited scope of functions. Further details, in particular with regard to specific restrictions, can be found in the Documentation. +**3.3.1** The DeepL API Developer is provided by DeepL with a limited scope of functions. Further details, in particular with regard to specific restrictions, can be found in the Documentation. -**3.3.2** In derogation from Section 3.1.2 sentence 1, DeepL reserves the right to perpetually store any Content or Processed Content. +**3.3.2** In derogation from Section 3.1.2 sentence 1, DeepL API Developer reserves the right to perpetually store any Content or Processed Content. -**3.3.3** In derogation from Section 3.2.4, DeepL reserves the right to modify the functional scope of the DeepL API Free at any time or to completely discontinue the free provision of the API at any time.In all other respects, the provisions of Section 3.2 apply to the Free API accordingly. +**3.3.3** In derogation from Section 3.2.4, DeepL reserves the right to modify the functional scope of the DeepL API Developer at any time or to completely discontinue the free provision of the API at any time. In all other respects, the provisions of Section 3.2 apply to the Free API accordingly. ### 3.4 DeepL Translator Pro In addition to Section 3.1, the following shall apply to the DeepL Translator Pro: **3.4.1** DeepL Translator Pro provides Customer an enhanced user interface to use the DeepL services as set out in the Service Specification, providing means to translate texts in a web browser or another frontend application. @@ -265,15 +267,15 @@ **8.3.7** To the extent reasonable and technically possible, Customer must take precautions during the implementation of the Application using the API to ensure that Customer's Application will continue to work properly even if the API is not available, whether caused by DeepL's or Customer's fault. DeepL shall have no responsibility for any failure of the Application caused by any failure of the API. **8.3.8** Customer shall immediately inform DeepL if there are reasons to expect a significant increase in the number of API Requests for reasons such as an extraordinary surge in End Users, unusual marketing, promotions or other campaigns. **8.3.9** Customer acknowledges that DeepL may update the API from time to time. If DeepL provides a new version of the API, Customer shall implement the new version of the API into Customer's Application within such reasonable period of time specified by DeepL from the announcement of the new API version. -**8.3.10** This Section 8.3 shall also apply to the DeepL API Free. +**8.3.10** This Section 8.3 shall also apply to DeepL API Developer. -**8.3.11** If Customer uses the DeepL API Free, Customer shall not process any personal data with the API. If Customer processes any personal data with the Free API in breach of this restriction, Customer will indemnify DeepL from all claims of third parties, including the necessary costs for legal defense as well as fines or other official or judicial orders and claims, which are asserted against DeepL as a result of the processing of personal data by Customer. Section 8.1.4 applies accordingly. +**8.3.11** If Customer uses DeepL API Developer, Customer shall not process any personal data with the API. If Customer processes any personal data with the Free API in breach of this restriction, Customer will indemnify DeepL from all claims of third parties, including the necessary costs for legal defense as well as fines or other official or judicial orders and claims, which are asserted against DeepL as a result of the processing of personal data by Customer. Section 8.1.4 applies accordingly. ## 8.4 DeepL Voice for Meetings **8.4.1** Customer must obtain all necessary consents and authorisations from any third party, including Customer's employees, for the transcription and translation of the audio data by DeepL, which may be considered a recording under the respective laws applicable to Customer's use of the service. In any way, Customer must ensure that any third parties invited to the meeting are aware that their audio data will be transcribed and translated by DeepL. **8.4.2** Customer is responsible to have all appropriate contractual agreements and safeguards with any providers of Third-Party Applications in place. Section 3.2.6 applies accordingly. @@ -287,32 +289,34 @@ **9.1** Customer shall pay the base charges as well as all usage-based charges as set out on the DeepL website upon conclusion of the Agreement and at the intervals specified. **9.2** All amounts shall be paid in full in the currency indicated on the invoice. The Customer shall bear all bank and transfer charges as well as any currency conversion costs (if any). **9.3** API Requests shall be billable in terms of Section 9.1 if (i) the API Request has been successfully transmitted using the API and (ii) there has been a valid API Response in accordance with the Documentation. Server errors shall be deemed as valid API Response only if they occur due to failures on Customer's side, including the use of incorrect, incompatible or insufficient Content or other use of the API which does not comply with the technical requirements set out in the Service Specification or Documentation provided by DeepL. Charges for texts entered into DeepL Translator Pro or shall be billable in terms of Section 9.1 if translated / improved and displayed in DeepL Translator Pro or the respective Add-On interface. -**9.4** DeepL Voice for Meetings will be billed in accordance with Section 9.1. +**9.4** DeepL API Growth for speech-to-text charges Customer based on the total Audio Minutes streamed, irrespective of the connection duration or the speed of transmission. Any fractional Audio Minutes shall be rounded up to the nearest whole minute for billing purposes. -**9.5** All amounts are understood to include applicable consumption or sales tax (e.g. VAT, sales tax or similar tax, as applicable according to applicable statutory tax regulations) unless expressely specified as "netto" or "net". If the rate of such tax changes, DeepL may adjust the rate according to such change in law. +**9.5** DeepL Voice for Meetings will be billed in accordance with Section 9.1. -**9.6** Unless Customer notifies DeepL in advance of any legal requirement, all invoices shall be made available to Customer exclusively in a digital format (e.g., as PDF files sent by e-mail to the invoice e-mail address indicated by Customer or available for download by Customer on the website in the customer account). +**9.6** All amounts are understood to include applicable consumption or sales tax (e.g. VAT, sales tax or similar tax, as applicable according to applicable statutory tax regulations) unless expressely specified as "netto" or "net". If the rate of such tax changes, DeepL may adjust the rate according to such change in law. -**9.7** For Services with a fixed base charge, the charges are due at the beginning of each billing period. +**9.7** Unless Customer notifies DeepL in advance of any legal requirement, all invoices shall be made available to Customer exclusively in a digital format (e.g., as PDF files sent by e-mail to the invoice e-mail address indicated by Customer or available for download by Customer on the website in the customer account). -**9.8** If Customer chooses to pay by credit card or SEPA direct debit for Services with variable charges (in particular when using the API), DeepL reserves the right to debit advance payments in the course of the billing period. A first advance payment is due as soon as the number of characters has exceeded a certain equivalent value. The value of the advance payment may vary between an amount of 10 EUR and an amount of 500 EUR (according to the respective Customer and his usage behaviour). The relevant equivalent value related to the subsequent prepayments will be based on the future usage of Customer. The basic price of a subscription is due at the activation of a subscription and the basic price for the new billing period, as well as any outstanding usage-dependent payments, is due on the end date of the running billing period. Customer will receive a monthly invoice. +**9.8** For Services with a fixed base charge, the charges are due at the beginning of each billing period. -**9.9** If DeepL is not able to debit the due advance payment in accordance with Section 9.7, DeepL may block the access of Customer to the Services. As soon as the debit is successful, DeepL will immediately restore the access. +**9.9** If Customer chooses to pay by credit card or SEPA direct debit for Services with variable charges (in particular when using the API), DeepL reserves the right to debit advance payments in the course of the billing period. A first advance payment is due as soon as the number of characters has exceeded a certain equivalent value. The value of the advance payment may vary between an amount of 10 EUR and an amount of 500 EUR (according to the respective Customer and his usage behaviour). The relevant equivalent value related to the subsequent prepayments will be based on the future usage of Customer. The basic price of a subscription is due at the activation of a subscription and the basic price for the new billing period, as well as any outstanding usage-dependent payments, is due on the end date of the running billing period. Customer will receive a monthly invoice. -**9.10** DeepL reserves the right to block the access to the Services if Customer has not paid any due charges after having been sent a written notification by DeepL (a notification sent by e-mail will suffice). If the Customer pays all outstanding charges, DeepL will without any delay, but at the latest within three (3) Business Days after the receipt of the entire payment by DeepL, restore the access of Customer. Depending on the selected payment method, the following will apply additionally: +**9.10** If DeepL is not able to debit the due advance payment in accordance with Section 9.7, DeepL may block the access of Customer to the Services. As soon as the debit is successful, DeepL will immediately restore the access. -**9.10.1** In case payments are made by invoice, DeepL will inform the Customer of the impending blocking after the due date and will request payment from the Customer. In case the payment is not made within a term of three (3) subsequent Business Days, DeepL will be entitled to block the access of the Customer. After the blocking, DeepL will send another payment request to the Customer in order to restore access. +**9.11** DeepL reserves the right to block the access to the Services if Customer has not paid any due charges after having been sent a written notification by DeepL (a notification sent by e-mail will suffice). If the Customer pays all outstanding charges, DeepL will without any delay, but at the latest within three (3) Business Days after the receipt of the entire payment by DeepL, restore the access of Customer. Depending on the selected payment method, the following will apply additionally: -**9.10.2** In case DeepL is not able to debit the due payment for payments made by credit card or SEPA direct debit, DeepL will ask the Customer to update the agreed payment method or to provide a new payment method and will inform the Customer of the impending blocking. In case the debit continues to fail after the notification, DeepL is entitled to block access to the Services. After the blocking, DeepL will send another request to the Customer to provide a new payment method in order to restore access. +**9.11.1** In case payments are made by invoice, DeepL will inform the Customer of the impending blocking after the due date and will request payment from the Customer. In case the payment is not made within a term of three (3) subsequent Business Days, DeepL will be entitled to block the access of the Customer. After the blocking, DeepL will send another payment request to the Customer in order to restore access. -**9.10.3** In the event and to the extent that Customer, in accordance with the applicable law, is obliged to withhold a certain amount related to taxes, duties, levies or similar (hereinafter referred to as the "Withholding Tax") from payment to DeepL and remit to the respective tax authorities, the amount payable by Customer to DeepL shall be increased by the amount due for the said Withholding Tax. Consequently, in each case, DeepL shall obtain from Customer an amount corresponding to the amount Customer would have had to pay in case such Withholding Tax is not applied. Customer is obliged to withhold the Withholding Tax in the appropriate amount and in accordance with the requirements of the applicable law and to pay the said amount to the competent tax authorities. The Customer is obliged to provide DeepL with proof related to the proper withholding and corresponding payment of the due Withholding Tax. DeepL shall provide reasonable cooperation to Customer in order to determine whether the said deduction or withholding of Withholding Tax from the Service provided by DeepL is or was required. If this is the case, to the extent permitted by law, DeepL shall cooperate with the Customer in order to reduce the applicable Withholding Taxes and to assign to Customer any claim for repayment of the Withholding Tax (if applicable). +**9.11.2** In case DeepL is not able to debit the due payment for payments made by credit card or SEPA direct debit, DeepL will ask the Customer to update the agreed payment method or to provide a new payment method and will inform the Customer of the impending blocking. In case the debit continues to fail after the notification, DeepL is entitled to block access to the Services. After the blocking, DeepL will send another request to the Customer to provide a new payment method in order to restore access. +**9.11.3** In the event and to the extent that Customer, in accordance with the applicable law, is obliged to withhold a certain amount related to taxes, duties, levies or similar (hereinafter referred to as the "Withholding Tax") from payment to DeepL and remit to the respective tax authorities, the amount payable by Customer to DeepL shall be increased by the amount due for the said Withholding Tax. Consequently, in each case, DeepL shall obtain from Customer an amount corresponding to the amount Customer would have had to pay in case such Withholding Tax is not applied. Customer is obliged to withhold the Withholding Tax in the appropriate amount and in accordance with the requirements of the applicable law and to pay the said amount to the competent tax authorities. The Customer is obliged to provide DeepL with proof related to the proper withholding and corresponding payment of the due Withholding Tax. DeepL shall provide reasonable cooperation to Customer in order to determine whether the said deduction or withholding of Withholding Tax from the Service provided by DeepL is or was required. If this is the case, to the extent permitted by law, DeepL shall cooperate with the Customer in order to reduce the applicable Withholding Taxes and to assign to Customer any claim for repayment of the Withholding Tax (if applicable). + ## 10 Term and Termination of this Agreement **10.1** This Agreement is concluded for an indefinite period of time. Each Party may terminate the Agreement at any time with effect to the end of the current billing period. **10.2** If the Parties agree to a fixed term, the term shall be automatically extended by the agreed fixed term unless the Agreement is terminated prior to such renewal. @@ -358,13 +362,13 @@ ### **Right of withdrawal** You have the right to withdraw from this Agreement within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of this Agreement. -To exercise the right of withdrawal, you must inform us (DeepL SE, Maarweg 165, 50825 Cologne, Germany, [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection)) of your decision to withdraw from this Agreement by an unequivocal statement (e.g., a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. +To exercise the right of withdrawal, you must inform us (DeepL SE, Maarweg 165, 50825 Cologne, Germany, support@deepl.com) of your decision to withdraw from this Agreement by an unequivocal statement (e.g., a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. ### **Effects of withdrawal** If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this Agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. @@ -372,13 +376,13 @@ If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of this Agreement. - * * ### **Model withdrawal form** -To DeepL SE, Maarweg 165, 50825 Cologne, Germany, [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection): +To DeepL SE, Maarweg 165, 50825 Cologne, Germany, support@deepl.com: - I/We (\*) hereby give notice that I/We (\*) withdraw from my/our (\*) contract of sale of the following goods (\*)/for the provision of the following Service (\*), - Ordered on (\*)/received on (\*), - Name of consumer(s), @@ -394,13 +398,13 @@ - * * ## 12 Warranty 12.1 DeepL warrants that the Services shall perform in accordance with the Documentation and Service Specification in all material respects, other than where any non-conformance is caused by use of the Services in breach of this Agreement. DeepL does not give any guarantee regarding the correctness of the translations created by the machine translation system. -**12.2** Customer shall immediately inform DeepL of any occurring non-conformity in writing (email to [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#9be8eeebebf4e9efdbfffefeebf7b5f8f4f6) is sufficient) and Customer shall assist DeepL in rectifying the defects free of charge, in particular by providing DeepL with all required documents, data and other information required to analyse and correct the defects. +**12.2** Customer shall immediately inform DeepL of any occurring non-conformity in writing (email to [support@deepl.com](mailto:support@deepl.com) is sufficient) and Customer shall assist DeepL in rectifying the defects free of charge, in particular by providing DeepL with all required documents, data and other information required to analyse and correct the defects. **12.2.1** If the Services do not conform with the foregoing warranty, DeepL shall, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide Customer with an alternative means of accomplishing the desired performance, and failing which DeepL shall refund any charges already paid in advance proportionally. Such correction, substitution or refund constitutes Customer's sole and exclusive remedy for any breach of the warranty set out in Section 12.1. If third-party software which DeepL has licensed from third parties is being used, procurement of publicly available upgrades, updates or patches shall be deemed sufficient. **12.3** DeepL does not warrant that the Customer's use of the Services shall be uninterrupted, or that the Services or Processed Content shall be completely accurate or error free or meet Customer's requirements. **12.4** DeepL is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and Customer acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities. @@ -470,21 +474,23 @@ ## 17 Governing Law and Jurisdiction **17.1** This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. In the event that Customer is a consumer (according to applicable mandatory law in the country where the individual is habitually resident), any mandatory statutory consumer regulations (according to the law of the country where the consumer is resident) shall remain unaffected. **17.2** Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims). -## **DeepL Pro Service Specification** +- * * -## 1 DeepL API Pro and DeepL API Free +## DeepL Pro Service Specification -The DeepL API Pro and DeepL API Free are accessible through a REST interface. Request parameters are used to pass information to the DeepL API Pro or DeepL API Free, results are returned in a suitable representation (e.g., JSON). Request parameters must be encoded in accordance with the documentation provided under [https://developers.deepl.com/docs](https://developers.deepl.com/docs). Authentication is based on fixed keys, SSL handling transport security. The translate function provides the following functionality: +## 1 DeepL API Growth and DeepL API Developer +DeepL API Growth and DeepL API Developer are accessible through a REST interface. Request parameters are used to pass information to DeepL API Growth or DeepL API Developer, results are returned in a suitable representation (e.g., JSON). Request parameters must be encoded in accordance with the documentation provided under [https://developers.deepl.com/docs](https://developers.deepl.com/docs). Authentication is based on fixed keys, SSL handling transport security. The translate function provides the following functionality: + - **Text -** Text to be translated - Only text encoded in accordance with the documentation is supported. -- **Source language** \- Language of the text to be translated. If this parameter is omitted, the DeepL API Pro or DeepL API Free will make efforts to detect the language of the text. +- **Source language** \- Language of the text to be translated. If this parameter is omitted, DeepL API Growth or DeepL API Developer will make efforts to detect the language of the text. Currently, the following languages are supported:

ACE (Acehnese)	FI (Finnisch)	LMO (Lombardisch)	SA (Sanskrit)
AF (Afrikaans)	FR (Französisch)	LN (Lingala)	SCN (Sizilianisch)
AN (Aragonesisch)	GA (Irisch)	LV (Lettisch)	SK (Slowakisch)
AR (Arabisch)	GL (Galicisch)	MAI (Maithili)	SL (Slowenisch)
AS (Assamesisch)	GN (Guarani)	MG (Madagassisch)	SQ (Albanisch)
AY (Aymara)	GOM (Konkani)	MI (Maori)	SR (Serbisch)
AZ (Aserbaidschanisch)	GU (Gujarati)	MK (Mazedonisch)	ST (Sesotho)
BA (Baschkirisch)	HA (Hausa)	ML (Malayalam)	SU (Sundanesisch)
BE (Belarussisch)	HE (Hebräisch)	MN (Mongolisch)	SV (Schwedisch)
BG (Bulgarisch)	HI (Hindi)	MR (Marathi)	SW (Suaheli)
BHO (Bhojpuri)	HR (Kroatisch)	MS (Malaiisch)	TA (Tamil)
BN (Bengali)	HT (Haitianisches Kreolisch)	MT (Maltesisch)	TE (Telugu)
BR (Bretonisch)	HU (Ungarisch)	MY (Burmesisch)	TG (Tadschikisch)
BS (Bosnisch)	HY (Armenisch)	NE (Nepali)	TK (Turkmenisch)
CA (Katalanisch)	ID (Indonesisch)	NL (Niederländisch)	TL (Tagalog)
CEB (Cebuano)	IG (Igbo)	NO (Norwegisch)	TN (Tswana)
CKB (Kurdisch (Sorani))	IS (Isländisch)	OC (Okzitanisch)	TR (Türkisch)
CS (Tschechisch)	IT (Italienisch)	OM (Oromo)	TS (Tsonga)
CY (Walisisch)	Ja (Japanisch)	PA (Punjabi)	TT (Tatarisch)
DA (Dänisch)	JV (Javanisch)	PAG (Pangasinan)	UK (Ukrainisch)
DE (Deutsch)	KA (Georgisch)	PAM (Kapampangan)	UR (Urdu)
EL (Griechisch)	KK (Kasachisch)	PL (Polnisch)	UZ (Usbekisch)
EN (Englisch)	KMR (Kurdisch (Kurmanji))	PRS (Dari)	VI (Vietnamesisch)
EO (Esperanto)	KO (Koreanisch)	PS (Paschtu)	WO (Wolof)
ES (Spanisch)	KY (Kirgisisch)	PT (Portugiesich)	XH (Xhosa)
ET (Estnisch)	LA (Latein)	QU (Quechua)	YI (Jiddisch)
EU (Baskisch)	LB (Luxemburgisch)	RO (Rumänisch)	YUE (Kantonesisch)
FA (Persisch)	LI (Litauisch)	RU (Russisch)	ZH (Chinesisch)
			ZU (Zulu)

- **Target language** \- The language into which you want to translate can be one of the following: @@ -493,43 +499,63 @@ The translate function returns the following representation of the processing result: - **Detected source language** - The language which has been detected for the source text. - **Text** - The translated text. -The DeepL API Pro and DeepL API Free allow Customer to translate whole documents. Ability to translate documents is subject to the ability of the DeepL API Pro or DeepL API Free to correctly read and translate the documents, which can't be guaranteed. +DeepL API Growth and DeepL API Developer allow Customer to translate whole documents. Ability to translate documents is subject to the ability of DeepL API Growth or DeepL API Developer to correctly read and translate the documents, which can't be guaranteed. Requirements and limitations for document translation: -- **File formats and file size DeepL API Pro:** +- **File formats and file size DeepL API Growth:**

.docx or .doc	Up to 30 MB
.pptx	Up to 30 MB
.xlsx	Up to 30 MB
.html	Up to 5 MB
.pdf	Up to 30 MB
.txt	Up to 1 MB
.xlf / .xliff	Up to 10 MB

- **Number of characters** - Up to 1.000.000 -- **File formats and file size DeepL API Free:** +- **File formats and file size DeepL API Developer:**

.docx or .doc	Up to 10 MB
.pptx	Up to 10 MB
.xlsx	Up to 10 MB
.html	Up to 5 MB
.pdf	Up to 10 MB
.txt	Up to 1 MB
.xlf / .xliff	Up to 10 MB

- **Number of characters** - Up to 500,000 For document translations, a minimum of 50,000 characters per document is charged. -The DeepL API Pro (v2 endpoint only) also includes a text improvement function. This function is only available to users with a DeepL API Pro subscription type. The text improvement function provides the following functionality: +DeepL API Growth (v2 endpoint only) also includes a text improvement function. This function is only available to users with a DeepL API Growth subscription type. The text improvement function provides the following functionality: - **Text** - Text to be improved. Only text encoded in accordance with the documentation is supported. - **Target language** - The language in which your improvements are provided can be one of the following: The write function returns the following representation of the processing result: - **Language** \- The language which has been detected for your text. - **Text** - The improved text. -The DeepL API Pro and DeepL API Free are designed to process at least 600 characters per minute and per Customer; exceeding use may be limited, and Customers may encounter a 429 "Too Many Requests" error message, as described in the documentation. +DeepL API Growth and DeepL API Developer are designed to process at least 600 characters per minute and per Customer; exceeding use may be limited, and Customers may encounter a 429 "Too Many Requests" error message, as described in the documentation. -Applications using the DeepL API Pro or DeepL API Free should implement a mechanism to handle such responses accordingly and, if appropriate, to try again later. A mechanism increasing the delay for another request exponentially is recommended. +Applications using DeepL API Growth or DeepL API Developer should implement a mechanism to handle such responses accordingly and, if appropriate, to try again later. A mechanism increasing the delay for another request exponentially is recommended. +DeepL API Growth (v3 endpoint only) also includes a speech to translated text function for realtime audio. This function is only available to users with a DeepL API Growth subscription type. The function for realtime audio provides the following functionality: + +- **Audio Stream** - Realtime audio stream to be translated into text in up to 5 languages. +- **Input Languages (Audio)** - The realtime audio stream you want to have translated can be in one of the following languages: + +

AR (Arabic)	ET (Estonian)	JA (Japanese)	RU (Russian)
BG (Bulgarian)	FI (Finnish)	KO (Korean)	SK (Slovak)
BN (Bengali)	FR (French)	LI (Lithuanian)	SL (Slovenian)
CS (Czech)	GA (Irish)	LV (Latvian)	SV (Swedish)
DA (Danish)	HE (Hebrew)	MT (Maltese)	TH (Thai)
DE (German)	HR (Croatian)	NB (Norwegian Bokmål)	TL (Tagalog)
EL (Greek)	HU (Hungarian)	NL (Dutch)	TR (Turkish)
EN (English)	ID (Indonesian)	PL (Polish)	UK (Ukrainian)
ES (Spanish)	IT (Italian)	PT (Portuguese)	VI (Vietnamese)
		RO (Romanian)	ZH (Chinese)

+ +- **Target language** - The language into which you want to translate can be one of the following: + +

AR (Arabic)	ES (Spanish)	KO (Korean)	RU (Russian)
BG (Bulgarian)	ET (Estonian)	LI (Lithuanian)	SK (Slovak)
BN (Bengali)	FI (Finnish)	LV (Latvian)	SL (Slovenian)
CS (Czech)	FR (French)	MT (Maltese)	SV (Swedish)
DA (Danish)	GA (Irish)	NB (Norwegian Bokmål)	TH (Thai)
DE (German)	HE (Hebrew)	NL (Dutch)	TL (Tagalog)
EL (Greek)	HR (Croatian)	PL (Polish)	TR (Turkish)
EN-GB (British English)	HU (Hungarian)	PT-BR (Brazilian Portuguese)	UK (Ukrainian)
EN-US (American English)	ID (Indonesian)	PT-PT (Portuguese) (all Portuguese varieties excluding Brazilian Portuguese)	VI (Vietnamese)
EN (English) (unspecified variant for backward compatibility; please select EN-GB or EN-US instead)	IT (Italian)	PT (Portuguese) (unspecified variant for backward compatibility; please select PT-PT or PT-BR instead)	ZH-HANS (Chinese (simplified))
	JA (Japanese)	RO (Romanian)	ZH-HANT (Chinese (traditional))

+ +The speech to translated text function returns the following representation of the processing result: + +- **Language** - The language which has been detected for your audio. +- **Text** - The translated text(s) and the source transcript as text. + +DeepL API Growth for speech to translated text is designed to process a specific amount of target languages per stream for a specific maximum streaming connection duration and audio chunk size. The exact applicable information and units can be found in the Documentation. The audio stream speed shall not exceed two times real time; exceeding use may be limited, and Customers may encounter a 429 "Too Many Requests" error message, as described in the documentation. + +Applications using DeepL API Growth should implement a mechanism to handle such responses accordingly and, if appropriate, to try again later. A mechanism increasing the delay for another request exponentially is recommended. + ## 2 DeepL Translator Pro DeepL Translator Pro offers a service accessible by Customer using their DeepL Pro access credentials. Access can be via a website or Microsoft Windows or MacOS application. The service allows to input texts and receive their machine translations. As DeepL Translator Pro uses the API for translating, it supports the set of source and target languages as described in Section 1 of the Service Specification. Within DeepL Translator Pro, Customer's texts and their translations will be processed as long as necessary for the performance of the Service (as described in Section 3.1.2 and 3.1.3 of the Agreement).

DeepL Pro License Terms and Conditions

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