Privacy Policy

ARCHIVED 2024-03-06, DATE APPROXIMATE · VERSION 20240306_rev01 · COMPARED WITH 20240119_rev01

Full text changes — 20240119_rev01 to 20240306_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 When using our DeepL Pro subscription to translate texts, the texts or documents you submit will not be permanently stored and will only be kept temporarily to the extent necessary for the production and transmission of the translation. After complete performance of the contractually agreed services all submitted texts or documents and their translations will be deleted. When using DeepL Pro, your texts will not be used to improve the quality of our services. For further information on the processing of your data within the DeepL Pro subscription, please refer to section 6 of this privacy policy and our DeepL Pro [Terms and Conditions](https://www.deepl.com/en/pro-license/).
 Please note that using DeepL Pro for the translation of texts containing personal data of any kind is only permitted if there is a justification for this under data protection law. Therefore, our T&C provide for the conclusion of a data processing agreement (see section 8.1.3 of [DeepL Pro Terms and Conditions](https://www.deepl.com/pro-license)). To enter into such an agreement, please contact sales(at)deepl.com.
 ## 6\. Creating a DeepL account and Signing up for a DeepL Pro Subscription
+### 6.1. Creating a DeepL account
+### 6.1 Creating a DeepL account
 You have the option of creating a DeepL account. You can use the DeepL translator via this account within the applicable [DeepL Account Terms and Conditions](https://www.deepl.com/pro-license) (please see also section [3]()). To create the account, the following personal data will be stored:
 - E-mail address
 - Password
 - IP address
 We process the email address and password on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR in order to perform the contract of use. Your IP address is processed in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR, as it is in our legitimate interests to match your IP address with IP addresses that have misused our service in the past for fraud prevention purposes.
 Please note that the creation of a DeepL account is a prerequisite for signing up for and using a DeepL Pro subscription (see section [6.2]()), but creating a DeepL account does not oblige you to purchase a paid subscription. Even if you do not sign up for a DeepL Pro subscription after creating the account, the DeepL account remains available and you can use it. You can delete your DeepL account at any time by sending an e-mail with your request to support(at)deepl.com.
 If your company uses Single Sign-On (SSO) to log in to DeepL, there is no need for a separate registration with DeepL. When you log in via Single Sign-On your company transmits your email address as well as your first and last name directly to us. We also process this data on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR.
+### 6.2. Signing up for DeepL Pro
+### 6.2 Signing up for DeepL Pro
 If, after creating a DeepL account, you sign up for a DeepL Pro subscription, additionally the following personal data will be collected and processed for the purposes of concluding and fulfilling the contract (Art. 6 para. 1 sentence 1 lit. b) GDPR):
 - First name, surname, and where applicable, company name
 - Address
 - Payment details
 We store the data for the duration of the contract term and subsequently, if applicable, for the duration of statutory retention periods, insofar as these prescribe the retention for the respective types of data. We will delete your account if you wish to do so after canceling your subscription. Otherwise, we will maintain your account as DeepL account (see section [6.1]()) so that it is available to you in the event of a renewed subscription without you having to register again. This is in your as well as in our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR.
 In your account in the section "usage", you can also view data about your usage behavior e.g., - depending on your subscription - the number of characters translated in the past or the number of documents translated. If you have a consumption-based subscription, such as the DeepL API Pro, you can also view the monthly costs incurred. We justify this data processing via Art. 6 para. 1 sentence 1 lit. b) GDPR, insofar as it is necessary for the performance of the contract, in particular for billing purposes or for managing the number of documents still available for translation. Insofar as the processing goes beyond what is necessary for the performance of the contract, we base the processing on our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR, as we seek to meet our customers' wish to visualize information on usage behavior in a transparent manner. The graphical representation of the development of consumption over the contract period is considered to be also in the interest of our customers.
 If you yourself are not a party to the DeepL Pro subscription, but access to our products is provided to you by your employer or an organization to which you belong, it is possible that we share data about your usage behavior (e.g. last login date) with your employer or organization. Such data transfer only takes place insofar as this corresponds to our legitimate interests as well as the legitimate interests of our customers in receiving information about the use of the subscriptions they have paid for and your interests do not override in the individual case.
+### 6.3. Processing of the Submitted Texts and Translations
+### 6.3 Processing of the Submitted Texts and Translations
 We process the texts you submit to DeepL Pro and their translations only temporarily, insofar as this is necessary for the creation and transmission of the translation. The processing is therefore justified by Art. 6 para. 1 sentence 1 lit. b) GDPR. Your texts and the translations will - within the framework of the contractual agreements and as stated in section [5]() - not be stored permanently and will be deleted after the performance of the contractually owed service. The only exception is if you use the "save translations" feature in our apps. In this case, texts selected by you, including translations, can be saved locally on the device used and thus kept accessible at all times.
 If you use our glossary feature and store certain term pairs there, this data will be forwarded to our servers and stored for your account. If you want to use the glossary function as part of our service, the data processing that takes place in this context is necessary for the performance of our contract and is therefore also justified by Art. 6 para. 1 sentence 1 lit. b) GDPR.
 ## 7\. Translation of Documents
+### 7.1. Translation of Documents with DeepL Translator and DeepL Pro
+### 7.1 Translation of Documents with DeepL Translator and DeepL Pro
 You can translate documents in different file formats both with DeepL Pro (.docx, .pptx, .html, .pdf and .txt) as well as with DeepL Translator (.docx, .pptx and .pdf). When using document translation in DeepL Translator, section [3]() of this privacy policy applies. If you translate documents of the file types mentioned above while you are logged in to your DeepL Pro account, the texts you submit will only be processed temporarily and will be deleted after the completion of the translation process, including the translations themselves (see also section [5]() and [6.3]() of this privacy policy). With both DeepL Pro and DeepL Translator, the translation of your documents will be provided exclusively by DeepL and processed on our infrastructure in the EEA.
+### 7.2. Temporary Storage of Metadata when Translating Documents
+### 7.2 Temporary Storage of Metadata when Translating Documents
 Regardless of whether you use our paid or free service when translating documents, particularly the following data is stored for each translation process:
 - Status/progress of the translation process
 - Document file type
 - Selected language pair for translation
 The table below lists the different types of cookies and web storage objects that may be used on our website. Cookies or web storage objects are stored until the specified expiration time or until you delete them in your browser or, if it is a session cookie, until the session has expired. You can withdraw your consent for the use of cookies or web storage objects in the categories "Performance" and "Comfort" in each of these categories directly in the table below.
 With the exception of the third-party cookies from our payment service provider Stripe (see explanatory notes, section [6.2]()), the customer support software from Zendesk (see explanatory notes, section [13.1]()) and the marketing software from HubSpot (see explanatory notes, section [14]()) the information generated by cookies and web storage objects is transmitted to servers within the EU and stored exclusively there. Data is not passed on to third parties.
 ### 9.2 Analysis of User Behavior
+In order to better understand how our products are used and to better tailor our products to the needs and desires of our customers, we analyze pseudonymized data about our customers' use of DeepL Pro products. The analysis allows us to understand general usage habits and derive different target and user groups. We can then address the identified user groups in a more specific way and, for example, point them to previously unused or unknown features of our products. In this way, we enable our customers to get to know and use all the features of their DeepL subscription and can thus improve the user experience of the DeepL products. This corresponds to our legitimate interests according to Art. 6 para. 1 p. 1 lit. f) GDPR. The data is processed exclusively on DeepL's servers in the EEA, the data is not transferred to the USA. No transfer of the data to third parties takes place.
+In order to better understand how our products are used and to better tailor our products to the needs and desires of our customers, we analyze pseudonymized data about our customers' use of DeepL Pro products. The analysis allows us to understand general usage habits and derive different target and user groups. We can then address the identified user groups in a more specific way and, for example, point them to previously unused or unknown features of our products. In this way, we enable our customers to get to know and use all the features of their DeepL subscription and can thus improve the user experience of the DeepL products. This corresponds to our legitimate interests according to Art. 6 para. 1 p. 1 lit. f) GDPR. The data is processed exclusively on DeepL's servers in the EEA, the data is not transferred to the USA. No transfer of the data to third parties takes place. In case that users visit the website [https://developers.deepl.com](https://developers.deepl.com/) which is hosted by GitBook we use the services of Conva Ventures Inc. ("Conva Ventures" the corporation behind Fathom Analytics) to get basic insights about how our API documentation is being used. For the analysis, no cookie is set, and the analysis will only rely on the IP address and user agent of the user which will be hashed first. These pseudo-anonymized hashes will be anonymized after 24 hours. The data will be processed on servers in the USA. We have concluded a data processing agreement with Conva Ventures and Conva Ventures only processes the data in accordance with our instructions and not for its own purposes. You can find more information about Conva Ventures' handling of personal data [here](https://usefathom.com/blog/anonymization).
 Overview of the cookies and web storage objects used by DeepL:
 ### Necessary
 | Context | ID | Description | Technology | Expiry | Owner |
  | TechnologyCookie | Expiry400 days | OwnerThird Party - GitBook |
 | API documentation/GitBook | ID\_\_cuid | Description
 Third-party cookie used by GitBook documentation platform. Necessary for the operation of the service (security and bot detection).
  | TechnologyCookie | Expiry400 days | OwnerThird Party - GitBook |
+| Voice | IDspeechToTextConsent | Description
+| Speech-to-text | IDspeechToTextConsent | Description
 Stores the consent of the Free and DeepL account users when using the speech-to-text feature.
  | TechnologyCookie | Expiry100 years | OwnerDeepL |
 | Security | ID\_\_cf\_bm | Description
  | TechnologyTracking Pixel | ExpiryPersistent Data | OwnerLinkedIn |
 ## 10\. Speech-to-text function for web
 For the web version of our DeepL Translator, we also offer a speech-to-text function, where the text to be translated can be dictated yourself. The recorded text is transcribed solely within DeepL's internal infrastructure.
+When using DeepL Pro, the recordings and the transcriptions will not be permanently stored and will only be kept temporarily to the extent necessary for the production and transmission of the translation. After complete performance of the contractually agreed services the recordings, their transcriptions and the translations will be deleted. This does not apply when using the speech-to-text function as part of the free version of DeepL translator or the DeepL account, where the recordings, their transcriptions and the translations are stored and processed for a limited period of time to train and improve our neural networks and translation algorithms (please see also section 3 of this privacy policy). The user will be informed of this before using the speech-to-text function for the first time and asked to give their consent. The consent does not cover the recording of the voices of third parties, which means, you are not permitted to record the voices of third parties. You can withdraw the consent you have given at any time with effect for the future. Users of the free version of DeepL Translator or the DeepL account do this by deleting the corresponding cookie set by the consent. DeepL Pro users can withdraw their consent in their account settings. For further information and explanation of the withdrawal process, please click [here](https://support.deepl.com/hc/articles/10422503124636).
+When using DeepL Pro, the recordings and the transcriptions will not be permanently stored and will only be kept temporarily to the extent necessary for the production and transmission of the translation. After complete performance of the contractually agreed services the recordings, their transcriptions and the translations will be deleted. This does not apply when using the speech-to-text function as part of the free version of DeepL translator or the DeepL account, where the recordings, their transcriptions and the translations are stored and processed for a limited period of time to train and improve our neural networks and translation algorithms (please see also section 3 of this privacy policy). The user will be informed of this before using the speech-to-text function for the first time and asked to give their consent. The consent does not cover the recording of the voices of third parties, which means, you are not permitted to record the voices of third parties. You can withdraw the consent you have given at any time with effect for the future. You do this by deleting the corresponding cookie set by the consent. For further information and explanation of the withdrawal process, please click [here](https://support.deepl.com/hc/articles/10422503124636).
 ## 11\. DeepL Apps
 In addition to the translation service on our website, we also offer apps for Windows and macOS operating systems ("desktop apps"), as well as apps for iOS and Android ("mobile apps"), through which you can also translate texts.
 You can use the desktop apps in both the free version and the paid DeepL Pro version. The Android app is available in the free version. If you use the free version of DeepL in the apps, Section [3]() of this Privacy Policy applies; if you use the paid DeepL Pro version, Sections [5]() and [6]() apply. As the desktop apps use the same interfaces for creating translations as the web-based service, also sections [7]() and [8]() of this privacy policy apply to the use of these apps.
 We process your data in order to perform the free-of-charge usage contract concluded between you and us on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR and on the basis of our legitimate interest in preventing misuse of the API Free, Art. 6 para. 1 sentence lit. f) GDPR.
 ## 13\. Contacting our Sales or Support Team
 You have the possibility to contact us via various contact forms on our website. You can also contact us directly by email.
+### 13.1. Sales and Support Requests
+### 13.1 Sales and Support Requests
 If you would like to send us a sales enquiry in order to receive further information about our products and subscription plans or to start contract negotiations, you are welcome to use our sales contact form. In addition to your email address, you are required to provide your name and telephone number; all other information is optional. For the provision of our contact form, we use the HubSpot service (see section [14]()), where your request is pre-filtered and then forwarded to the ticket system of the provider Zendesk Inc. ("Zendesk"), 1019 Market Street, San Francisco, CA 94103, USA. We use Zendesk to process your enquiry and your further communication with us, we also use the service to manage our customer database. This may also involve the transfer of your contract data to the USA. We have entered into a data processing agreement with Zendesk and Zendesk may therefore only process the data in accordance with our instructions and not for its own purposes. Further information on the handling of personal data at Zendesk and on compliance with the requirements of Art. 44 GDPR can be found [here](https://www.zendesk.de/company/privacy-and-data-protection/) and [here](https://www.zendesk.com/blog/update-privacy-shield-invalidation-european-court-justice/). We also use the Customer Relationship Management System (CRM) of Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 München, Deutschland ("Salesforce CRM") to manage our customer database, which includes our existing and potential customers, and to organize sales and communication processes. Furthermore, Salesforce CRM enables us to analyse our customer-related processes. We have concluded a data processing agreement with Salesforce and Salesforce is therefore only allowed to process the data according to our instructions and not for its own purposes. The customer data is stored on servers in the EU.
 If you contact our support team with questions about your contract and its implementation via our contact form, it is necessary to provide a valid email address so that we know who the inquiry comes from and can respond to it. We also use the aforementioned ticket system Zendesk to respond to your enquiry.
 For both support and sales enquiries including any subsequent correspondence , Art. 6 para. 1 sentence 1 lit. b) GDPR serves as the legal basis for the processing of your personal data, as the processing is necessary for the initiation of the contract or the conclusion and performance of our contract. Art. 6 para. 1 sentence 1 lit. b) GDPR also provides justification for the processing of personal data that may be contained in documents sent to our Support team. We will store your data for the duration of our business relationship and subsequently for the duration of the legal retention periods where this is required. The processing of your personal data as part of our customer database and the analyses of our customer-related processes is based on Art. 6 para. 1 sentence 1 lit. f) GDPR, as this is in our legitimate interest.
 If you have contacted our Support team via the contact form, it is possible that we will subsequently inquire by email about your satisfaction with our customer service. In this case, we will process your data on the basis of our legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR in order to determine customer satisfaction and to continuously improve our service.
+### 13.2. Privacy Requests
+### 13.2 Privacy Requests
 You also have the option of contacting privacy(at)deepl.com with questions or concerns about data protection at DeepL. We process your data in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR on the basis of your voluntarily given consent. We also use the Zendesk ticket system to respond to privacy enquiries, so please also note the above explanations in this regard under section [13.1]().
 ## 14\. DeepL Newsletter
+### 14.1. Product Newsletter
+### 14.1 Product Newsletter
 If you have signed up for DeepL Pro or DeepL API Free, we will occasionally send you emails with news on our products, such as the launch of new languages and new features as well as on related products and services. This will also include information and tips on how to get the most out of DeepL Pro. We are entitled to use the email address you provided when signing up for a DeepL Pro/DeepL Free API subscription in this way under the legal conditions of § 7 para. 3 of the German Act against Unfair Competition (UWG). Given our existing contractual relationship, it is also in our legitimate interest to inform you as set out above (Art. 6 para. 1 sentence 1 lit. f) GDPR). If you do not wish to receive such emails from us, you can object to the use of your email address for this purpose at any time by sending an email to support(at)deepl.com. Of course, each of our emails contain an unsubscribe link at the end. For sending the newsletter, we use a service provided by HubSpot, Inc. ("HubSpot"), for more information see [14.3]().
+### 14.2. Marketing Newsletter and other marketing communication
+### 14.2 Marketing Newsletter and other marketing communication
 If you would like to receive more detailed information about our company, products, services and promotions, you can sign up for our marketing newsletter or you can agree to receiving marketing communication in certain other contexts. We may send you information, within the scope of your consent, about offers, special offers, promotions and marketing campaigns and other news from DeepL from time to time or get in touch with you to discuss specific products and services. The processing of your data is based on your consent (Art. 6 para. 1 sentence 1 lit. a) GDPR). You can withdraw your consent at any time with effect for the future by sending an email to support(at)deepl.com. Of course, our emails each contain an unsubscribe link at the end. We also use the HubSpot service to send the marketing emails, for more information please see [14.3]().
 Note to US Individuals: We may also send you marketing communications and newsletters and offers and promotions if you have agreed to send your information to DeepL, such as via Quora. In such a case, we rely on your agreement to send us your information as establishing a relationship with us and your consent to such marketing. You can withdraw your consent at any time with effect for the future by using the unsubscribe link at the end of our emails.
+### 14.3. Email Service Provider HubSpot
+### 14.3 Email Service Provider HubSpot
 For sending the newsletters and other marketing emails, we use a service provided by HubSpot, Inc. with headquarters at 25 First Street, 2nd Floor, Cambridge, MA 02141 USA. As part of this, your data may also be transferred to the USA. We have concluded a data processing agreement with HubSpot and therefore HubSpot may only process the data according to our instructions and not for its own purposes. You can find more information on HubSpot's handling of personal data [here](https://legal.hubspot.com/privacy-policy) and [here](https://www.hubspot.com/data-privacy/privacy-shield).
 We also statistically record, among other things via HubSpot, which emails you open and which links you click on in our emails (opening and click rates). This allows us to understand which content is of interest to our users and to optimize the newsletter and our email communication, which corresponds to our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR.
 ## 15\. User research and surveys
 Users are given the opportunity to participate in surveys via the web and app interface of our services. Participation in the surveys is voluntary and can be achieved, for example, via a pop-up found on the interface. The user may be redirected to a third party website (e.g. Qualtrics) to complete the survey.In order for us to properly analyse the survey results, we match your survey results with your product interaction that we collect when you use our DeepL products. This helps us to get better insights on how our users respond to our services, which help us to improve our DeepL product offering and services based on the collected survey information. Your personal data will not be collected or processed throughout the entire process. We won't ask you to enter any personal data when taking part in the survey. Furthermore, to collect your product interaction data we don't collect or process your IP-address. In order to obtain this data from you, we will assign you a user ID upon confirmation that you wish to participate in the survey. This user ID - in the form of a cookie - does not give away any personal data about the person behind the interaction data and is therefore anonymised.
 Your survey results and product interaction data (if any) will be stored and processed collectively by DeepL for up to 2 years.
 If personal data is nevertheless collected or processed in the aforementioned process - which we do not plan or assume from our side - we justify this via Art. 6 (1) sentence 1 lit. f) GDPR, as this represents the least intrusion into the rights of the user in contrast to an opt-in and corresponds to the principle of data minimisation. You may withdraw your consent for the cookie at any time with effect for the future by deleting your browser cache.
+### 15.2. Customer Surveys
+### 15.2 Customer Surveys
+From time to time, DeepL sends out customer surveys via email to inquire about your experience and/or satisfaction with our products. Participation in the surveys is voluntary and they can generally be answered anonymously, but you also have the option to voluntarily provide your name and/or email address. If you do so, we may contact you afterwards and ask if you would be willing to share your experience with us in a personal conversation.
+We want to encourage customers to share their experiences with using our products. DeepL may therefore reach out to you occasionally, via email or other communication channels, to ask about your experience and/or satisfaction with our products. Participation in these surveys is voluntary, and most surveys can be answered anonymously. However, in some instances you may be asked to provide your name and/or email address, either optionally or as a requirement for completing the survey. If you provide us with your email, we may contact you afterwards (e.g., to invite you to participate in research studies or to share your experience in a call with our team).
+This processing of your data corresponds to our legitimate interests according to Art. 6 para. 1 sentence 1 lit. f) GDPR to improve our products and to further develop them according to our customer's wishes. If you voluntarily provide your name and/or email address in the survey, we justify the processing of your data via your consent pursuant to Art. 6 para. 1 sentence 1 lit. a) GDPR. You can revoke this consent at any time with effect for the future.
+The processing of your data corresponds to our legitimate interests according to Art. 6 para. 1 sentence 1 lit. f) GDPR to improve our products and to further develop them according to our customer's wishes. If you provide your name and/or email address in the survey, we justify the processing of your data via your consent pursuant to Art. 6 para. 1 sentence 1 lit. a) GDPR. You can revoke this consent at any time with effect for the future.
 ### 15.3 Typeform
 To conduct the customer satisfaction surveys, we use a service of Typeform SL, Carrer Bac de Roda, 163, local, 08018 Barcelona, Spain ("Typeform"), on whose platform the surveys are stored. Typeform uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. We have concluded a data processing agreement with Typeform and Typeform only processes the data in accordance with our instructions and not for its own purposes. You can find more information about Typeform's handling of personal data [here](https://admin.typeform.com/to/dwk6gt/).
 ### 15.4 Qualtrics
 Furthermore, we use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. We have concluded a data processing agreement with Hotjar and Hotjar only processes the data in accordance with our instructions and not for its own purposes. You can find more information about Hotjar's handling of personal data [here](https://www.hotjar.com/legal/policies/privacy/).
 ### 15.6 UserTesting
 We also use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. As a user (Contributor) of UserTesting, you can register for our interviews on UserTesting's platform. We also contact selected customers to make them aware of the interviews and invite them to attend. The interviews are recorded with images and sound and stored by us for two years on the UserTesting platform. We process your data on the basis of your given consent, Art. 6 para. 1 sentence 1 lit. a) GDPR. You can withdraw your consent at any time with effect for the future by sending an email to privacy(at)deepl.com. Please state the exact day and, if possible, the time of the interview. We have concluded a data processing agreement with UserTesting and UserTesting may only process the data according to our instructions and not for its own purposes. UserTesting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. Further information on the handling of personal data at UserTesting can be found [here](https://www.usertesting.com/privacy-center/gdpr-policy) and [here](https://www.usertesting.com/privacy-center/terms-of-service-contributor).
+### 15.7 Ethnio
+We use a service provided by Ehtnio Inc, 1909 Roselia Ave, Los Angeles CA 90027, USA, ("Ethnio") to store contact details of participants who signed up to our internal panel for the purpose of inviting them to participate in studies and to incentivize our research studies. Ethnio uses different subcontractors, which are also located in the USA. We have concluded a data processing agreement with Ethnio and Ethnio only processes the data in accordance with our instructions and not for its own purposes. You can find more information about Ethnio's handling of personal data [here](https://ethn.io/gdpr).
 ## 16\. DeepL's Social Media Pages
 DeepL operates several social media profiles (also called "pages") on various social networks e.g., Facebook, Instagram, Twitter, LinkedIn and Xing. There we regularly publish posts about our products, new product features as well as new job offers. If you interact with our pages or contact us via them and are a member of the respective social network, we may receive and process data that identify you. As operator of the pages, we also have the option of viewing anonymous statistics on the interaction of visitors with our pages (insight function). For this purpose, the operators of the social networks record your interactions with our pages using cookies and similar technologies. You can find more information on this kind of data processing by Facebook, Instagram and LinkedIn [here](https://www.facebook.com/legal/terms/information_about_page_insights_data), [here](https://www.facebook.com/help/instagram/788388387972460) and [here](https://www.linkedin.com/help/linkedin/answer/a427660).
 The legal basis for the operation of our social media profiles and the insights function is our legitimate interest within the meaning of Art. 6 para. 1 sentence 1 lit. f) GDPR in using the pages as an information channel for our company. With regard to the insights function, we have a legitimate interest in understanding the visits and interactions with our page in order to be able to respond to them and to further improve our presence. Insofar as your consent given to the social network justifies the data processing within the framework of the respective social platform, processing is carried out on the basis of this consent.
 - Process payments: We forward the necessary payment data to our authorized payment service provider Stripe Payments Europe Ltd., Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland. Where necessary, Stripe will transfer the data to Stripe, Inc., located in the USA. You can contact the company through duo(at)stripe.com.
 - Secure the use of website: Our website uses services of Cloudflare, Inc, 101 Townsend St, San Francisco, CA 94107, USA ("Cloudflare"). To protect our website, the data transfer between your browser and our servers is routed through Cloudflare's infrastructure in order to analyze whether it is an abusive attack. However, since your translation requests and other customer data are encrypted between your end device and the DeepL servers, Cloudflare does not have any access to this data, but only to meta-data (such as your IP address). You can contact the company through privacyquestions(at)cloudflare.com.
 - Support enquires: If you send us a support enquiry, your request. Is forwarded to the ticket system of the provider Zendesk Inc. ("Zendesk"), 1019 Market Street, San Francisco, CA 94103, USA. We use Zendesk to process your enquiry and your further communication with us, we also use the service to manage our customer database. You can contact the company through privacy(at)zendesk.com.
 - Manage customer database: We use the Customer Relationship Management System (CRM) of Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 München, Deutschland ("Salesforce CRM") to manage our customer database, which includes our existing and potential customers, and to organize sales and communication processes. You can contact the company through privacy(at)salesforce.com.
 - Send newsletters and other marketing emails : For sending the newsletters and other marketing emails, we use a service provided by HubSpot, Inc. with headquarters at 25 First Street, 2nd Floor, Cambridge, MA 02141 USA. As part of this, your data may also be transferred to the USA. You can contact the company through privacy(at)hubspot.com.
 - Conduct the customer satisfaction surveys: To conduct the customer satisfaction surveys, we use a service of Typeform SL, Carrer Bac de Roda, 163, local, 08018 Barcelona, Spain ("Typeform"), on whose platform the surveys are stored. Typeform uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through GDPR(at)typeform.com.
+- Conduct surveys: For the surveys we use a service of Qualtrics Ireland Limited, Costello House, 1 Clarendon Row, Dublin 2, DO2 TA43, Ireland ("Qualtrics"), on whose platform the surveys are stored. Qualtrics uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#4a3a38233c2b2933672e39380a3b3f2b263e3823293964292527).
+- Conduct surveys: We use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#e581958aa58d8a918f8497cb868a88)
+- Conduct interviews: We use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. UserTes ting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#fb8b89928d9a9882bb8e889e898f9e888f92959cd5989496).
+- Host Webinars: We use a service provided by Zoom Video Communications, Inc. ("Zoom"), 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA, on whose platform the webinars are held. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#5f2f2d36293e3c261f25303032712a2c).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Localyze UG (haftungsbeschränkt), Bäckerbreitergang 28, 20355 Hamburg, which carries out the Pre-Check on behalf of DeepL. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#01636e696e647365646f6c65646d746f66416560756066746073652f6564).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands, which operates the application system. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#68000d040407281a0d0b1a1d011c0d0d460b0705).
+- Job applications: In particular applications for developer positions, the applicant's name and email address may be forwarded to the service provider Codesse Ltd., FF28, Kao Hockham Building, Edinburgh Way, Harlow, Essex, CM20 2NQ, United Kingdom, which provides services regarding the provision and review of coding challenges during an application. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#24564d474f64474b40415757410a474b49)
+- Conduct surveys: For the surveys we use a service of Qualtrics Ireland Limited, Costello House, 1 Clarendon Row, Dublin 2, DO2 TA43, Ireland ("Qualtrics"), on whose platform the surveys are stored. Qualtrics uses different subcontractors, which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#bcccced5cadddfc591d8cfcefccdc9ddd0c8ced5dfcf92dfd3d1).
+- Conduct surveys: We use a survey tool of Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta ("Hotjar"), on whose platform the surveys are stored. Hotjar uses different subcontractors, which are also partly located in third countries outside the EU.Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#56322639163e39223c37247835393b)
+- Conduct interviews: We use a service provided by UserTesting, Inc. 144 Townsend Street, San Francisco, CA 94107 USA to conduct interviews with you. UserTes ting uses different subcontractors - such as Zoom - which are also partly located in third countries outside the EU. Therefore, in certain cases, there may be a transfer of your data to the USA. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#3444465d4255574d7441475146405147405d5a531a575b59).
+- Host Webinars: We use a service provided by Zoom Video Communications, Inc. ("Zoom"), 55 Almaden Blvd. Suite 600, San Jose, CA 95113, USA, on whose platform the webinars are held. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#7d0d0f140b1c1e043d0712121053080e).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Localyze UG (haftungsbeschränkt), Bäckerbreitergang 28, 20355 Hamburg, which carries out the Pre-Check on behalf of DeepL. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#f2909d9a9d978096979c9f96979e879c95b2969386939587938096dc9697).
+- Job applications: In order to process your application data, it will be forwarded to the service provider Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands, which operates the application system. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#c1a9a4adadae81b3a4a2b3b4a8b5a4a4efa2aeac).
+- Job applications: In particular applications for developer positions, the applicant's name and email address may be forwarded to the service provider Codesse Ltd., FF28, Kao Hockham Building, Edinburgh Way, Harlow, Essex, CM20 2NQ, United Kingdom, which provides services regarding the provision and review of coding challenges during an application. You can contact the company through [\[email protected\]](https://deepl.com/cdn-cgi/l/email-protection#3e4c575d557e5d515a5b4d4d5b105d5153)
 ## 22\. Changes to the Privacy Policy
 We reserve the right to amend this privacy policy. The current version of the privacy policy can be accessed at any time on our [website](https://www.deepl.com/privacy).
+Last update: November 2023
+Last update: February 2024