cPanel Privacy Policy changes — 20260707_rev01

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(b) Consent for website-based chatbots: Where a chatbot deployed on our websites processes personal data through technologies that access or store information on the user's terminal device (e.g. session cookies, local storage, or similar client-side technologies), such processing is subject to prior informed consent in accordance with the provisions of applicable national laws implementing Directive 2002/58/EC (ePrivacy Directive). Such consent is obtained through our consent management platform (Usercentrics) before the chatbot widget is activated. Where the chatbot is provided exclusively as part of a logged-in product environment and no terminal device storage beyond strictly necessary session management is involved, processing will not require prior consent, provided no additional tracking technologies are employed.

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(c) No automated decisions or profiling: Chatbot interactions do not constitute automated decision-making within the meaning of Art. 22 GDPR and do not involve profiling. Chatbot outputs are informational and assistive only. Users are not subject to any decision based solely on automated processing that produces legal or similarly significant effects as a result of their chatbot interaction.

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(d) EU AI Act classification: Chatbots of the type deployed by WebPros - i.e. general-purpose conversational assistants powered by LLMs, operating in an informational and support capacity without producing legal effects - are not classified as high-risk AI systems under Annex III of the EU AI Act. They may, however, qualify as general-purpose AI systems subject to the transparency obligations set out in Art. 50 EU AI Act. WebPros ensures compliance with these transparency obligations and monitors regulatory developments regarding the classification of LLM-based systems under the EU AI Act.

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#### 6\. AI-Based Identity Verification

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#### 6\. Internal Analysis of Gong Call Transcripts

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If specifically approved in advance by all participants, WebPros uses Gong (Gong.io Inc.) to record and transcribe certain customer-facing calls (e.g., sales and customer success conversations). For internal quality assurance, coaching, and aggregated trend analysis, the textual transcripts generated by Gong (the underlying audio and video recordings are not transmitted) are processed by us using the Anthropic Claude large language model. Anthropic, PBC acts as a contractually bound data processor and is included in our list of sub-processors. The legal basis is Art. 6 para. 1 lit. f) GDPR (legitimate interest in evaluating and improving the quality of customer interactions and our services); for Swiss-law-governed processing, Art. 31 para. 1 DSG. Transcripts are processed only to the extent necessary, are not used to train, fine-tune, or otherwise improve any Anthropic or third-party AI model, and access is restricted to authorized WebPros personnel on a need-to-know basis. International transfers to Anthropic in the United States are safeguarded by the EU Standard Contractual Clauses pursuant to Art. 46 para. 2 lit. c) GDPR and, where available, an applicable adequacy decision. The recording and transcription of calls is separately disclosed at the start of each call; you may object to this processing at any time pursuant to Art. 21 GDPR.

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#### 7\. AI-Based Identity Verification

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##### Overview and Scope

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In certain contexts - such as account registration, onboarding, or compliance with regulatory Know Your Customer (KYC) / Anti-Money Laundering (AML) or export sanctions requirements - WebPros may offer the option of identity verification using AI-based identity verification solutions ("Identity Verification Solutions"), such as iDenfy or comparable services. This section applies exclusively to those situations in which an Identity Verification Solution is actually used, and only where you have given explicit prior consent as described below. Where no such consent is given, Identity Verification Solutions will not be deployed.

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##### Explicit Consent as Prerequisite

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+v.14 - Updated May 6th, 2026
+v.15 - Updated May 28th, 2026
 ## A. General Note
 This Privacy Policy is aimed at worldwide users of WebPros websites and other online services (collectively the "Offerings"). To ensure a proper and secure handling of personal data handed over to us, WebPros has decided to make the principles of the **EU General Data Protection Regulation (GDPR)** applicable to all its global entities as a common standard in addition to local privacy laws in effect. E.g. for Europe, both, the provisions of the GDPR and the provisions of the **Swiss Data Protection Act (DSG)** and the **UK General Data Protection Regulation** (for WHMCS) apply, whereas in the USA, the applicable privacy regulations per state apply. If your locally applicable data protection law grants you a level of data protection that exceeds that of the GDPR, this stricter level will also apply in the relationship between you and WebPros. However, the level of data protection provided by the GDPR will never be undercut.
 Insofar as the terms of the GDPR are used (e.g. "processing" or "personal data"), these are to be understood as having the same meaning in the sense of the Swiss DSG and/or your local data protection laws, insofar as this is objectively possible.
 WebPros International GmbH
 Vordergasse 59
 Schaffhausen / Switzerland
+Email: [\[email protected\]](https://www.cpanel.net/cdn-cgi/l/email-protection#f585879c8394968cb5a29097a5879a86db969a98).
+Email: [\[email protected\]](https://www.cpanel.net/cdn-cgi/l/email-protection#3747455e4156544e77605255674558441954585a).
 ### 3\. Contact details of the data protection officer of WebPros International GmbH
+Email: [\[email protected\]](https://www.cpanel.net/cdn-cgi/l/email-protection#1b6b69726d7a78625b4c7e794b69746835787476)
+Email: [\[email protected\]](https://www.cpanel.net/cdn-cgi/l/email-protection#48383a213e292b31081f2d2a183a273b662b2725)
 ## D. Data Processing
 The individual data affected by joint data processing, processing purposes, legal bases, recipients and, if applicable, transfers to third countries are listed below:
 ### 1\. Contacting WebPros
 (b) Consent for website-based chatbots: Where a chatbot deployed on our websites processes personal data through technologies that access or store information on the user's terminal device (e.g. session cookies, local storage, or similar client-side technologies), such processing is subject to prior informed consent in accordance with the provisions of applicable national laws implementing Directive 2002/58/EC (ePrivacy Directive). Such consent is obtained through our consent management platform (Usercentrics) before the chatbot widget is activated. Where the chatbot is provided exclusively as part of a logged-in product environment and no terminal device storage beyond strictly necessary session management is involved, processing will not require prior consent, provided no additional tracking technologies are employed.
 (c) No automated decisions or profiling: Chatbot interactions do not constitute automated decision-making within the meaning of Art. 22 GDPR and do not involve profiling. Chatbot outputs are informational and assistive only. Users are not subject to any decision based solely on automated processing that produces legal or similarly significant effects as a result of their chatbot interaction.
 (d) EU AI Act classification: Chatbots of the type deployed by WebPros - i.e. general-purpose conversational assistants powered by LLMs, operating in an informational and support capacity without producing legal effects - are not classified as high-risk AI systems under Annex III of the EU AI Act. They may, however, qualify as general-purpose AI systems subject to the transparency obligations set out in Art. 50 EU AI Act. WebPros ensures compliance with these transparency obligations and monitors regulatory developments regarding the classification of LLM-based systems under the EU AI Act.
+#### 6\. AI-Based Identity Verification
+#### 6\. Internal Analysis of Gong Call Transcripts
+If specifically approved in advance by all participants, WebPros uses Gong (Gong.io Inc.) to record and transcribe certain customer-facing calls (e.g., sales and customer success conversations). For internal quality assurance, coaching, and aggregated trend analysis, the textual transcripts generated by Gong (the underlying audio and video recordings are not transmitted) are processed by us using the Anthropic Claude large language model. Anthropic, PBC acts as a contractually bound data processor and is included in our list of sub-processors. The legal basis is Art. 6 para. 1 lit. f) GDPR (legitimate interest in evaluating and improving the quality of customer interactions and our services); for Swiss-law-governed processing, Art. 31 para. 1 DSG. Transcripts are processed only to the extent necessary, are not used to train, fine-tune, or otherwise improve any Anthropic or third-party AI model, and access is restricted to authorized WebPros personnel on a need-to-know basis. International transfers to Anthropic in the United States are safeguarded by the EU Standard Contractual Clauses pursuant to Art. 46 para. 2 lit. c) GDPR and, where available, an applicable adequacy decision. The recording and transcription of calls is separately disclosed at the start of each call; you may object to this processing at any time pursuant to Art. 21 GDPR.
+#### 7\. AI-Based Identity Verification
 ##### Overview and Scope
 In certain contexts - such as account registration, onboarding, or compliance with regulatory Know Your Customer (KYC) / Anti-Money Laundering (AML) or export sanctions requirements - WebPros may offer the option of identity verification using AI-based identity verification solutions ("Identity Verification Solutions"), such as iDenfy or comparable services. This section applies exclusively to those situations in which an Identity Verification Solution is actually used, and only where you have given explicit prior consent as described below. Where no such consent is given, Identity Verification Solutions will not be deployed.
 ##### Explicit Consent as Prerequisite
 #### 7\. For WebPros companies domiciled in Switzerland: Inspection of the data collection register
 If the data processing is carried out by a WebPros company based in Switzerland, you have the right to inspect the register of data collections at any time. This contains information on which federal bodies and private persons process which kinds of personal data. With the help of the register you can find out who is processing your data and how, and on the basis of this information you can decide which data collection you wish to request information about.
 #### 8\. Exercising your rights as a Data Subject and right to lodge a complaint
+If you have any questions regarding the processing of your personal data, information, rectification, blocking, objection or deletion of data, or if you wish to transfer your data to another enterprise, please contact [\[email protected\].](https://www.cpanel.net/cdn-cgi/l/email-protection#e090928996818399a0b78582b0928f93ce838f8d)
+If you have any questions regarding the processing of your personal data, information, rectification, blocking, objection or deletion of data, or if you wish to transfer your data to another enterprise, please contact [\[email protected\].](https://www.cpanel.net/cdn-cgi/l/email-protection#c1b1b3a8b7a0a2b88196a4a391b3aeb2efa2aeac)
 You also have the option of complaining to a supervisory authority about your rights as a data subject. In the case of a WebPros company based in Switzerland, you have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).
 Upon request, you can receive information about all personal data we have stored about you at any time, free of charge.
 This policy is subject to periodic revisions and may be amended by WebPros from time to time if necessary. Please come back periodically and check for updates.

Privacy Policy

Full text changes — 20260603_rev01 to 20260707_rev01