cPanel Transparency Report changes — 20210116_rev01

1

At cPanel we are committed to trust and transparency. As part of our commitment, we publish periodic reports about the following issues:

2

3

- Law enforcement and government demands for Customer Data (which is information about people or entities who use our products and services);

4

- Content that is permanently disabled under the Digital Millennium Copyright Act (DMCA); and

5

- Customer accounts that are disabled by us under our Terms of Service for reasons other than failure to fulfill payment terms, or material breach of contract.

6

7

Our report is below and covers all such issues received during an 6-month period from January 1, 2019 through June 30, 2019 (Reporting Period). We will provide additional reports on a semi-annual basis. More information about our policies and practices with respect to Customer Data can be found in the cPanel privacy policy, available at [https://www.cpanel.com/privacy-policy.html](https://www.cpanel.com/privacy-policy.html) and our legal notices and other agreements available at [https://www.cpanel.com/legal-notices.html](https://www.cpanel.com/legal-notices.html)

7

Our report is below and covers all such issues received during the period from June 30, 2019 through December 31, 2020 (Reporting Period). We will provide additional reports on a semi-annual basis. More information about our policies and practices with respect to Customer Data can be found in the cPanel privacy policy, available at [https://www.cpanel.com/privacy-policy.html](https://www.cpanel.com/privacy-policy.html) and our legal notices and other agreements available at [https://www.cpanel.com/legal-notices.html](https://www.cpanel.com/legal-notices.html)

8

9

### Our Values:

10

11

- cPanel is committed to maintaining our customer's privacy and confidentiality;

11

- cPanel is committed to maintaining our customers' privacy and confidentiality;

12

- We review requests for Customer Data validity and interpret all requests narrowly;

13

- And respond to those requests, if required, in accordance with applicable law, including the Electronic Communications Privacy Act, 18 U.S.C. § 2701 et seq.

14

- We notify Customers prior to disclosure of Customer Data, unless we receive a binding court order preventing that notice, such notice would endanger the safety of identified individuals, or would harm the Company; and

15

- cPanel encourages requesting parties to obtain Customer Data directly from Customers, who have access to a far greater range of information than cPanel.

16

- cPanel produces Customer Data only pursuant to United States law, and does not directly respond to non-U.S. law enforcement.

17

18

### Legal Demands for Data

19

20

During this reporting period, cPanel received no requests for information about cPanel Customer and/or Customer Data from U.S. law enforcement and governmental entities. cPanel did not receive any requests from law enforcement or governmental entities outside the U.S.

20

During this reporting period, cPanel received four requests for information about cPanel Customer and/or Customer Data from U.S. law enforcement and governmental entities. cPanel did not receive any requests from law enforcement or governmental entities outside the U.S.

21

22

<table><tbody><tr><td rowspan="2"><strong>Type of request</strong></td><td rowspan="2"><strong>Number of requests received</strong></td><td colspan="4"><strong>cPanel's response</strong></td></tr><tr><td><strong>No information disclosed</strong></td><td><strong>Non-content disclosed</strong></td><td><strong>Content disclosed</strong></td><td><strong>Pending</strong></td></tr><tr><td><strong>Subpoena</strong></td><td>1</td><td>0</td><td>1</td><td>0</td><td>0</td></tr><tr><td><strong>Search Warrant</strong></td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr></tbody></table>

22

<table><tbody><tr><td rowspan="2"><strong>Type of request</strong></td><td rowspan="2"><strong>Number of requests received</strong></td><td colspan="4"><strong>cPanel's response</strong></td></tr><tr><td><strong>No information disclosed</strong></td><td><strong>Non-content disclosed</strong></td><td><strong>Content disclosed</strong></td><td><strong>Pending</strong></td></tr><tr><td><strong>Subpoena</strong></td><td>3</td><td>0</td><td>3</td><td>0</td><td>0</td></tr><tr><td><strong>Search Warrant</strong></td><td>1</td><td>0</td><td>1</td><td>0</td><td>0</td></tr></tbody></table>

23

24

<table><tbody><tr><td><strong>National security requests received</strong></td><td>1</td></tr></tbody></table>

24

<table><tbody><tr><td><strong>National security requests received</strong></td><td>0</td></tr></tbody></table>

25

26

### Types of Requests

27

28

- "Subpoena" is any formal, compulsory demand for the production of documents or testimony issued by a governmental entity (including grand jury subpoenas, administrative subpoenas, investigative subpoenas, and trial subpoenas).

29

- "Search warrant" is a court order issued by a neutral and detached magistrate upon a finding of probable cause to search or seize the property or place described therein.

30

- "National security requests" refers to National Security Letters (issued pursuant to 18 U.S.C. § 2709) and orders issued pursuant to the Foreign Intelligence Surveillance Act (FISA, 50 U.S.C. § 1801 et seq.).

 At cPanel we are committed to trust and transparency. As part of our commitment, we publish periodic reports about the following issues:
 - Law enforcement and government demands for Customer Data (which is information about people or entities who use our products and services);
 - Content that is permanently disabled under the Digital Millennium Copyright Act (DMCA); and
 - Customer accounts that are disabled by us under our Terms of Service for reasons other than failure to fulfill payment terms, or material breach of contract.
+Our report is below and covers all such issues received during an 6-month period from January 1, 2019 through June 30, 2019 (Reporting Period). We will provide additional reports on a semi-annual basis. More information about our policies and practices with respect to Customer Data can be found in the cPanel privacy policy, available at [https://www.cpanel.com/privacy-policy.html](https://www.cpanel.com/privacy-policy.html) and our legal notices and other agreements available at [https://www.cpanel.com/legal-notices.html](https://www.cpanel.com/legal-notices.html)
+Our report is below and covers all such issues received during the period from June 30, 2019 through December 31, 2020 (Reporting Period). We will provide additional reports on a semi-annual basis. More information about our policies and practices with respect to Customer Data can be found in the cPanel privacy policy, available at [https://www.cpanel.com/privacy-policy.html](https://www.cpanel.com/privacy-policy.html) and our legal notices and other agreements available at [https://www.cpanel.com/legal-notices.html](https://www.cpanel.com/legal-notices.html)
 ### Our Values:
+- cPanel is committed to maintaining our customer's privacy and confidentiality;
+- cPanel is committed to maintaining our customers' privacy and confidentiality;
 - We review requests for Customer Data validity and interpret all requests narrowly;
 - And respond to those requests, if required, in accordance with applicable law, including the Electronic Communications Privacy Act, 18 U.S.C. § 2701 et seq.
 - We notify Customers prior to disclosure of Customer Data, unless we receive a binding court order preventing that notice, such notice would endanger the safety of identified individuals, or would harm the Company; and
 - cPanel encourages requesting parties to obtain Customer Data directly from Customers, who have access to a far greater range of information than cPanel.
 - cPanel produces Customer Data only pursuant to United States law, and does not directly respond to non-U.S. law enforcement.
 ### Legal Demands for Data
+During this reporting period, cPanel received no requests for information about cPanel Customer and/or Customer Data from U.S. law enforcement and governmental entities. cPanel did not receive any requests from law enforcement or governmental entities outside the U.S.
+During this reporting period, cPanel received four requests for information about cPanel Customer and/or Customer Data from U.S. law enforcement and governmental entities. cPanel did not receive any requests from law enforcement or governmental entities outside the U.S.
+<table><tbody><tr><td rowspan="2"><strong>Type of request</strong></td><td rowspan="2"><strong>Number of requests received</strong></td><td colspan="4"><strong>cPanel's response</strong></td></tr><tr><td><strong>No information disclosed</strong></td><td><strong>Non-content disclosed</strong></td><td><strong>Content disclosed</strong></td><td><strong>Pending</strong></td></tr><tr><td><strong>Subpoena</strong></td><td>1</td><td>0</td><td>1</td><td>0</td><td>0</td></tr><tr><td><strong>Search Warrant</strong></td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr></tbody></table>
+<table><tbody><tr><td rowspan="2"><strong>Type of request</strong></td><td rowspan="2"><strong>Number of requests received</strong></td><td colspan="4"><strong>cPanel's response</strong></td></tr><tr><td><strong>No information disclosed</strong></td><td><strong>Non-content disclosed</strong></td><td><strong>Content disclosed</strong></td><td><strong>Pending</strong></td></tr><tr><td><strong>Subpoena</strong></td><td>3</td><td>0</td><td>3</td><td>0</td><td>0</td></tr><tr><td><strong>Search Warrant</strong></td><td>1</td><td>0</td><td>1</td><td>0</td><td>0</td></tr></tbody></table>
+<table><tbody><tr><td><strong>National security requests received</strong></td><td>1</td></tr></tbody></table>
+<table><tbody><tr><td><strong>National security requests received</strong></td><td>0</td></tr></tbody></table>
 ### Types of Requests
 - "Subpoena" is any formal, compulsory demand for the production of documents or testimony issued by a governmental entity (including grand jury subpoenas, administrative subpoenas, investigative subpoenas, and trial subpoenas).
 - "Search warrant" is a court order issued by a neutral and detached magistrate upon a finding of probable cause to search or seize the property or place described therein.
 - "National security requests" refers to National Security Letters (issued pursuant to 18 U.S.C. § 2709) and orders issued pursuant to the Foreign Intelligence Surveillance Act (FISA, 50 U.S.C. § 1801 et seq.).

Transparency Report

Full text changes — 20190429_rev01 to 20210116_rev01