Privacy Notice

20210303_rev01 · COMPARED WITH 20210202_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20210202_rev01 to 20210303_rev01

11_Effective: January 1, 2021._
22
33## Key Information
44
5- Coursera, Inc. is the data controller of the personal information we collect about you (i.e., the entity that determines the means and purposes of collecting, using, and disclosing the personal information), unless you are part of a degree, certain MasterTrack programs, or certain enterprise programs, in which case Coursera is the data processor.
5- Coursera, Inc. is the data controller of the personal information we collect about you (i.e., the entity that determines the means and purposes of collecting, using, and disclosing the personal information), unless you are part of a degree, certain MasterTrack programs, or certain other circumstances as communicated to you, in which case Coursera is the data processor.
66- We collect the personal information set out in the "What Information We Collect" section of this Privacy Notice below, including account registration details such as name and email, details of Content Offerings you undertake, survey information (where you provide it), identity verification data, and information about your use of our site and Services.
77- We use your personal information for the purposes set out in the "How We Use the Information" section of this Privacy Notice below, including providing our site and Services to you, ensuring the security and performance of our site, conducting research relating to Content Offerings, sharing information with our Content Providers and our suppliers, direct marketing, and performing statistical analysis of the use of our site and Services.
88- You have a number of rights that you can exercise in relation to our use of your personal information, as set out in the "Updating or Deleting Your Personally Identifiable Information" section of this Privacy Notice below.
99
1010## Purpose and who we are
1111
12The purpose of this Privacy Notice is to describe how Coursera, Inc., our subsidiaries, and our international branches, ("Coursera," "us," "we," or "our") collects, uses, and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including but not limited to coursera.org and rhyme.com (collectively referred to herein as the "Site"). Please read this Privacy Notice carefully to understand what we do. If you do not understand any aspects of our Privacy Notice, please feel free to contact us at [privacy@coursera.org](mailto:privacy@coursera.org). Your use of our Site is also governed by our [Terms of Use.](https://www.coursera.org/about/terms).Terms used but not defined in this Privacy Notice can be found in our Terms of Use. Coursera, Inc. is a Delaware corporation with a principal place of business at 381 E. Evelyn Ave., Mountain View, CA 94041. If you reside or are located in the European Economic Area ("EEA") Coursera is the data controller of all Personal Data (as defined below) collected via the Site and of certain Personal Data collected from third parties, as set out in this Privacy Notice.
12The purpose of this Privacy Notice is to describe how Coursera, Inc., our subsidiaries, and our international branches, ("Coursera," "us," "we," or "our") collects, uses, and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including but not limited to coursera.org and rhyme.com (collectively referred to herein as the "Site"). Please read this Privacy Notice carefully to understand what we do. If you do not understand any aspects of our Privacy Notice, please feel free to contact us at [privacy@coursera.org](mailto:privacy@coursera.org). Your use of our Site is also governed by our [Terms of Use.](https://www.coursera.org/about/terms).Terms used but not defined in this Privacy Notice can be found in our Terms of Use. Coursera, Inc. is a Delaware corporation with a principal place of business at 381 E. Evelyn Ave., Mountain View, CA 94041. If you reside or are located in the European Economic Area ("EEA") Coursera is the data controller of all Personal Data (as defined below) collected via the Site and of certain Personal Data collected from third parties, as set out in this Privacy Notice unless you are part of a degree, certain MasterTrack programs, or certain other circumstances as communicated to you, in which case Coursera is the data processor.
1313
1414## What Information this Privacy Notice Covers
1515
1616This Privacy Notice covers information we collect from you through our Site. Some of our Site's functionality can be used without revealing any Personal Data, but for features or Services related to the Content Offerings, Personal Data is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect, **"Personal Data"** (i.e., information that can be used to identify you and which may also be referred to as "personally identifiable information" or "personal information"). Personal Data can include information such as your name, email address, IP address, and device identifier, among other things. You are responsible for ensuring the accuracy of the Personal Data you submit to Coursera. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.
1717
1818## What You Agree to by Using Our Site
4040If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by visiting your profile page and clicking the box to remove consent and we will stop doing so. If you withdraw your consent, this may impact the ability for us to provide some of our Services to you.
4141
4242## What Information We Collect
4343
4444We gather two types of information about users through the Site:
4545
461. **Information relating to your use of our Site.** When users come to our Site, we may track, collect, and aggregate information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to our Site. Collecting such information may involve logging the IP address, operating system, and browser software used by each user of the Site. We may be able to determine from an IP address a user's Internet Service Provider and the geographic location of their point of connectivity. Location data may be used to route your traffic to the nearest regional server to reduce latency and improve your experience. We may also use cookies and web beacons when you visit our Site. For more information on our use of cookies and web beacons, please refer to our [Cookies Policy](https://www.coursera.org/about/cookies).
46- **Information relating to your use of our Site.** When users come to our Site, we may track, collect, and aggregate information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to our Site. Collecting such information may involve logging the IP address, operating system, and browser software used by each user of the Site. We may be able to determine from an IP address a user's Internet Service Provider and the geographic location of their point of connectivity. Location data may be used to route your traffic to the nearest regional server to reduce latency and improve your experience. We may also use cookies and web beacons when you visit our Site. For more information on our use of cookies and web beacons, please refer to our [Cookies Policy](https://www.coursera.org/about/cookies).
4747
482. **Personal Data provided directly by you or via third parties.** We collect Personal Data that you provide to us when you register for an account, update or change information for your account, purchase products or Services, complete a survey, sign-up for email updates, participate in our public forums, send us email messages, and/or participate in Content Offerings or other Services on our Site. We may use the Personal Data that you provide to respond to your questions, provide you the specific Content Offering and/or Services you select, send you updates about Content Offerings or other Coursera events, and send you email messages about Site maintenance or updates.
48- **Personal Data provided directly by you or via third parties.** We collect Personal Data that you provide to us when you register for an account, update or change information for your account, purchase products or Services, complete a survey, sign-up for email updates, participate in our public forums, send us email messages, and/or participate in Content Offerings or other Services on our Site. We may use the Personal Data that you provide to respond to your questions, provide you the specific Content Offering and/or Services you select, send you updates about Content Offerings or other Coursera events, and send you email messages about Site maintenance or updates.
4949
5050- Account Registration. If you register for an account on our Site, you may be required to provide us with Personal Data such as your name and email address.
5151
5252- Updates. Coursera may offer you the ability to receive updates either via email or by posting on portions of the Site only accessible to registered users. In order to subscribe to these Services, you may be required to provide us with Personal Data such as your name and email address.
5353- Forums. Coursera may offer public forums from time to time (the "Forums") where you can share comments and thoughts. In order to participate in the Forums, you may be required to register with us and/or provide us with Personal Data such as your name and email address. Please keep in mind that information you post or make available in Forums will be publicly available. You should not include any personal information or other information of a personal or sensitive nature, whether relating to you or another person, in a Forum post. Please also reference our Terms of Use and our [Code of Conduct](https://learner.coursera.help/hc/en-us/articles/208280036-Coursera-Code-of-Conduct) for additional information about proper use of our Forums.
5454- Participation in Content Offerings. Coursera offers users the opportunity to participate in Content Offerings on or through the Site. If you desire to participate in a Content Offering, you will be asked to provide us with certain information necessary to conduct such a Content Offering. This information may include, among other things, your name and email address.
6161- Surveys. We may receive Personal Data when you provide information in response to a survey operated by us or a Content Provider.
6262- Partner sites. Partner sites providing Content Offering-related tools and services to Coursera users may collect nonfinancial individual-level user data regarding the individual's use of that partner site while the partner sites provide those services to Coursera. The partner sites may share that data with Coursera for the purpose of improving our Services, the partner site's services, and the individual's education experience. This data includes information such as the amount of time spent on the partner site and pages viewed.
6363- Third Party Payment Processing. Coursera provides you with the ability to pay for Content Offerings and other Services using a credit card or other methods through a third party payment processing service provider. Please note that our service provider - not Coursera - collects and processes your financial information.
6464
6565## How We Use the Information
6666
671. **Information relating to your use of our Site.** We use information relating to your use of the Site to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use this information to ensure the security of our Services and the Site.
682. **Personally Identifiable Information provided directly by you or via third parties.** Except as set forth in this Privacy Notice or as specifically agreed to by you, Coursera will not disclose any of your Personal Data. In addition to the other uses set forth in this Privacy Notice, we may disclose and otherwise use Personal Data as described below.
67- **Information relating to your use of our Site.** We use information relating to your use of the Site to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use this information to ensure the security of our Services and the Site.
68- **Personally Identifiable Information provided directly by you or via third parties.** Except as set forth in this Privacy Notice or as specifically agreed to by you, Coursera will not disclose any of your Personal Data. In addition to the other uses set forth in this Privacy Notice, we may disclose and otherwise use Personal Data as described below.
6969
7070- Providing the Site and our Services. We use Personal Data which you provide to us in order to allow you to access and use the Site and in order to provide any information, products, or Services that you request from us.
7171
7272- Technical support and security. We may use Personal Data to provide technical support to you, where required, and to ensure the security of our Services and the Site.
7373
7474- Updates. We use Personal Data collected when you sign-up for our various email or update services to send you the messages in connection with the Site or Content Offerings. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.
188188When we use the term "Sensitive Personal Information" in this Privacy Shield Notice, we are referring to a particular subset of an individual's Personal Information that provides details of his or her race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, or trade union membership or that concerns his or her health.
189189
190190The purpose of this Privacy Shield Notice is to outline our general practices for implementing the Principles with respect to the Personal Information we collect. If you would like to obtain additional information regarding our privacy practices in connection with information collected on this website in general, please refer to our online Privacy Notice.
191191
192192## Principles.
193193
1941. **Notice**. We will provide you with timely and appropriate notice in our Terms of Use and Privacy Notice, describing what Personal Information we are collecting, how we will use that information, and the types of third parties with whom we may share such information (and the reasons we do so). Please review these documents carefully. Where we process personal data on behalf of our business partners, we will work with them to help them provide appropriate notice to you.
194- **Notice**. We will provide you with timely and appropriate notice in our Terms of Use and Privacy Notice, describing what Personal Information we are collecting, how we will use that information, and the types of third parties with whom we may share such information (and the reasons we do so). Please review these documents carefully. Where we process personal data on behalf of our business partners, we will work with them to help them provide appropriate notice to you.
195195
1962. **Choice**. We will offer you the opportunity to opt-out of your Personal Information (or to provide explicit consent for Sensitive Personal Information) being: (i) disclosed to a third party (other than a service provider as set forth below); or (ii) used for a purpose materially different from the purpose for which it was originally collected (as set out in our Privacy Notice), or subsequently authorized by you, when the circumstances arise. You also have the ability to opt out at any time from the use of your Personal Information for direct marketing purposes. To exercise this right, please check your settings options. If you have further questions related to the above, you can also contact us at [privacyshield@coursera.org](mailto:privacyshield@coursera.org).
196- **Choice**. We will offer you the opportunity to opt-out of your Personal Information (or to provide explicit consent for Sensitive Personal Information) being: (i) disclosed to a third party (other than a service provider as set forth below); or (ii) used for a purpose materially different from the purpose for which it was originally collected (as set out in our Privacy Notice), or subsequently authorized by you, when the circumstances arise. You also have the ability to opt out at any time from the use of your Personal Information for direct marketing purposes. To exercise this right, please check your settings options. If you have further questions related to the above, you can also contact us at [privacyshield@coursera.org](mailto:privacyshield@coursera.org).
197197
198198Where we process personal data on behalf of our business partners, we will work with them to ensure you are offered appropriate choices (and means to exercise those choices) for limiting use or disclosure of your personal data (where appropriate).
199199
200200Notwithstanding the foregoing, you agree that we may disclose Personal Information under the following circumstances without offering you an opportunity to opt out of such disclosure: (i) to our Content Providers and other service providers that we have retained to perform requested Services on our behalf; (ii) if we are required to do so by law or legal process; (iii) pursuant to valid requests by law enforcement or other government authorities (which we are legally required to respond to); and (iv) when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. In addition, we reserve the right to transfer Personal Information in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the Personal Information in a manner consistent with this Privacy Shield Notice.
201201
2023. **Onward Transfers (Transfer to Third Parties)**. We will only transfer Personal Information to third parties where the third party: (i) has provided satisfactory assurances to us that it will protect the Personal Information in accordance with this Privacy Shield Notice and the Principles; (ii) is located in the EU or a country considered "adequate" for privacy by the EU Commission, and therefore is required to comply with the EU data protection laws or substantially equivalent privacy laws; or (iii) has certified to Privacy Shield, and is independently responsible for complying with the Principles.
202- **Onward Transfers (Transfer to Third Parties)**. We will only transfer Personal Information to third parties where the third party: (i) has provided satisfactory assurances to us that it will protect the Personal Information in accordance with this Privacy Shield Notice and the Principles; (ii) is located in the EU or a country considered "adequate" for privacy by the EU Commission, and therefore is required to comply with the EU data protection laws or substantially equivalent privacy laws; or (iii) has certified to Privacy Shield, and is independently responsible for complying with the Principles.
203203
204204Where we have knowledge that a third party to whom we have provided Personal Information is processing that Personal Information in a manner contrary to this Privacy Shield Notice or the Principles, we will take reasonable steps to prevent or terminate processing by the third party until such time the third party can process Personal Information in compliance with this Privacy Shield Notice and the Principles. Under certain circumstances, we may be potentially liable if these requirements are not met.
205205
2064. **Data Security**. We will take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and managerial procedures to help safeguard and secure Personal Information from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
206- **Data Security**. We will take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and managerial procedures to help safeguard and secure Personal Information from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
207207
2085. **Data Integrity and Purpose Limitation**. We will process Personal Information in a manner that is compatible with and relevant to the purpose for which it was collected or authorized by you. To the extent necessary for those purposes, we will take reasonable steps to ensure that Personal Information is accurate, complete, current, and reliable for its intended use.
208- **Data Integrity and Purpose Limitation**. We will process Personal Information in a manner that is compatible with and relevant to the purpose for which it was collected or authorized by you. To the extent necessary for those purposes, we will take reasonable steps to ensure that Personal Information is accurate, complete, current, and reliable for its intended use.
209209
2106. **Access**. Upon request, we will provide you with reasonable access to the Personal Information about you that we hold. We will also take reasonable steps to correct, update, amend, or delete any information that is demonstrated to be inaccurate, except where the burden or expense of doing so would be disproportionate to the risks to your privacy in the case in question or where the rights of third parties would be violated. Where we process personal data on behalf of our business partners, we will work with them in complying with such requests in accordance with applicable law.
210- **Access**. Upon request, we will provide you with reasonable access to the Personal Information about you that we hold. We will also take reasonable steps to correct, update, amend, or delete any information that is demonstrated to be inaccurate, except where the burden or expense of doing so would be disproportionate to the risks to your privacy in the case in question or where the rights of third parties would be violated. Where we process personal data on behalf of our business partners, we will work with them in complying with such requests in accordance with applicable law.
211211
2127. **Recourse; Enforcement**. We will regularly review our compliance with the statements set forth in this Privacy Shield Notice, and we will provide an independent way to resolve complaints about our privacy practices. We encourage interested persons to first contact us (contact information provided below) and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles. If your inquiry is not satisfactorily addressed by us, we have registered with the International Centre for Dispute Resolution ("ICDR"), a division of the American Arbitration Association, to provide independent third party dispute resolution (free of charge) to you. To contact ICDR and/or learn more about the company's dispute resolution services, including complaint submission, please visit: [http://go.adr.org/privacyshield.html](http://go.adr.org/privacyshield.html). There may also be circumstances when disputes can be resolved through the Privacy Shield binding arbitration process. Please see the [Privacy Shield website for further information](https://www.privacyshield.gov/article). For residents of Switzerland, the Swiss Federal Data Protection and Information Commissioner's authority will replace that of the EU bodies. For residents of the United Kingdom, the Information Commissioner's Office will serve this role.
212- **Recourse; Enforcement**. We will regularly review our compliance with the statements set forth in this Privacy Shield Notice, and we will provide an independent way to resolve complaints about our privacy practices. We encourage interested persons to first contact us (contact information provided below) and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles. If your inquiry is not satisfactorily addressed by us, we have registered with the International Centre for Dispute Resolution ("ICDR"), a division of the American Arbitration Association, to provide independent third party dispute resolution (free of charge) to you. To contact ICDR and/or learn more about the company's dispute resolution services, including complaint submission, please visit: [http://go.adr.org/privacyshield.html](http://go.adr.org/privacyshield.html). There may also be circumstances when disputes can be resolved through the Privacy Shield binding arbitration process. Please see the [Privacy Shield website for further information](https://www.privacyshield.gov/article). For residents of Switzerland, the Swiss Federal Data Protection and Information Commissioner's authority will replace that of the EU bodies. For residents of the United Kingdom, the Information Commissioner's Office will serve this role.
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2148. **Jurisdiction**. As part of our participation in Privacy Shield, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission and other authorized statutory bodies.
214- **Jurisdiction**. As part of our participation in Privacy Shield, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission and other authorized statutory bodies.
215215
216216## Modifications.
217217
218218We may amend this Privacy Shield Notice from time-to-time in accordance with the requirements of the EU-U.S. or Swiss-U.S. Privacy Shield Framework. The most recent version of the Privacy Shield Notice will always be posted to this website. Anytime that we do make such changes, we will also update the effective date listed at the top of the Privacy Shield Notice. Please be sure to review the most recent version of the Privacy Shield Notice each time that you visit this website so that you are aware of how we collect, use, and retain personal information.