ConfirmTkt Terms of Use changes — 20231021_rev01

134

Over and above booking charges for the products/ services offered on the Site, ConfirmTkt may charge certain fees in the nature of convenience fees, service fees, payment gateway charges ("Additional Fees") for making services conveniently available to User online. ConfirmTkt further reserves the right to alter any and all fees from time to time without prior notice to the User. Any such Additional Fees will be displayed to the User before confirming the booking or collecting the payment to enable you to make an informed choice. The User is responsible for payment of all charges, fees, duties, taxes, and assessments resulting out of the use of the Site, as per the applicable laws. In cases where booking amount, taxes, statutory fee, service fees, convenience fee, payment gateway charges etc.are not properly charged or undercharged ("Balance Amount"), owing to any technical error or other reason, ConfirmTkt reserves the right to deduct, charge or claim the Balance Amount from the User and the User shall pay such Balance Amount to ConfirmTkt. In cases where such Balance Amount is claimed prior to the utilization of the booking, ConfirmTkt will be at liberty to cancel such bookings if the amount is not paid before the utilization date. In the event there is any addition in the prices charged by us as a result of change in applicable law including but not limited to, changes in tax rates or imposition of new taxes, or levies by Government, such increased charge will have to be borne by the User. ConfirmTkt may introduce such additional charges without prior notice to the User and could also be retrospective, but will always be as per applicable law. In the rare event of a booking not getting confirmed for any reason whatsoever, ConfirmTkt shall not be liable to offer an alternate booking in lieu of or to compensate the unconfirmed booking. Any succeeding booking will be regarded as a new transaction. The pertinent refund will be processed to the User as per the relevant policies of the third party and ConfirmTkt as the case may be. No communication will ever be made by us or any of our employees or authorized representatives enquiring about a User's credit or debit card number, expiry date, CVV, net banking login, passwords, OTP, request for a fund transfer to a personal or an individual bank account, installation of any third-party applications that enable them to view a User's mobile or computer screen. Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information. Please be advised to not share your personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of ConfirmTkt. If any such details are requested by any of our agents, employees or representatives, please inform us at the earliest on the contact details mentioned below. However, ConfirmTkt shall not be liable for any loss that the User incurs for sharing the aforesaid details. All booking(s) made on the Site are subject to the applicable cancellation policy made visible and communicated to the Users on the Site in writing. The applicable refunds on cancelled bookings will be processed to the relevant User account either by way of ConfirmTkt money or reversed to same banking instrument (credit card, debit card, Bank account, wallet etc.) from which initial payment was made.

135

136

- ConfirmTkt acts as a facilitator for Users to book and search for desired train tickets on IRCTC platform. All train bookings or reservations made on the Site are subject to the applicable terms and conditions as set out by IRCTC.**Booking Process** To book train tickets, User will be redirected to IRCTC website/application. Users will need their IRCTC username and password in order to book their tickets on ConfirmTkt website/application.

137

138

E-tickets are booked and issued through Indian Railways only and are subject to the rules and policies of Indian Railways. Users can book a maximum of 6 seats/ berths in a booking. Seat/ berth allotment is done by Indian Railways based on their allocation logic. ConfirmTkt does not guarantee allotment of preferred seat/ berth. Users with a confirmed e-ticket are permitted to board the train. Their names will appear on the chart. Fully waitlisted e-tickets are automatically cancelled by IRCTC after chart preparation. If fully waitlisted passengers are found travelling, they will be treated as without-ticket and charged as per Railway rules. Booked tickets are non-transferrable and are subject to identification. Users must carry valid ID proofs such as PAN card/ Aadhar Card/ Voter ID etc. at the time of travel or boarding the train for validation. ConfirmTkt will not be responsible for any schedule change by the Railways. Users are advised to confirm their train timings 24 hours prior to the train departure. The Railways rules and regulations may change from time to time. Please refer to [http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp?StaticPage=index.html](http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp) for the latest rules and regulations. While we endeavor to keep the rules and regulations updated at all times but should not be held responsible for the same. Please reach out to IRCTC directly for all relevant information/ queries relating to your bookings. **Modifications** ConfirmTkt cannot make any modifications to the booked tickets, including but not limited to change in passenger names, change in route, boarding point etc. Any modifications to booked tickets can be made only by IRCTC. We suggest Users to read IRCTC amendment policy here [https://www.services.irctc.co.in/beta\_htmls/Eticket\_new\_cancel.html](https://www.services.irctc.co.in/beta_htmls/Eticket_new_cancel.html) to know more details. **Payments, Cancellations and Refunds**Cancellation of booked tickets are subject to IRCTC cancellation policy and charges as per time of cancellation and booking quota (tatkal/ general/ ladies/ premium, etc.) Customers are advised to go through IRCTC cancellation policy prior to cancellation to know about the relevant cancellation charges. You can cancel a train ticket booked via ConfirmTkt, only before chart preparation. Cancellation charges may vary depending on ticket type and time of ticket cancellation. Cancellations and refunds will be based on Indian Railways refund and TDR filing rules. These rules are subject to change by Indian Railways. You can find complete details of the Railway cancellation policy and rules here: [http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp?StaticPage=refund\_Rules.html&locale=en](http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp) or [http://contents.irctc.co.in/en/eticketCancel.html](http://contents.irctc.co.in/en/eticketCancel.html) Payment Gateway charges/service fee charged by ConfirmTkt at the time of booking the tickets are non-refundable. The refund gets credited to ConfirmTkt money and/or same User bank account/credit card/debit card/wallet, etc. used for booking tickets unless User has chosen for instant refund through any other payment mode, after deducting the applicable ConfirmTkt's charges.

139

140

**Refund Policies**

140

**Refund Policies**

141

142

- Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.

143

- ConfirmTkt is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User is entitled for a refund is subject to ConfirmTkt receiving the amount from the said service provider. User acknowledges that ConfirmTkt shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of ConfirmTkt. In such events the User shall directly approach the service provider for any claims.

144

- In the event of any delay in the refund beyond the period specified herein, the entire liability of ConfirmTkt shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made.

145

- In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

146

120	120	ADVERTISERS
121	121
122	122	We allow advertisers to display their advertisements and other information in certain areas of the Site, such as sidebar advertisements or banner advertisements. If you are an advertiser, you shall take full responsibility for any advertisements you place on the Site and any services provided on the Site or products sold through those advertisements. Further, as an advertiser, you warrant and represent that you possess all rights and authority to place advertisements on the Site, including, but not limited to, intellectual property rights, publicity rights, and contractual rights. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.
123	123
124	124	PRIVACY POLICY
125	125
126		We care about data privacy and security. Please review our [Privacy Policy](https://www.iubenda.com/privacy-policy/15218362) here to learn more about how we collect and use information about User via our Site. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. We do not knowingly accept, request, or solicit information from children or knowingly market to children. If we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Site as quickly as is reasonably practical.
	126	We care about data privacy and security. Please review our [Privacy Policy](https://www.confirmtkt.com/privacypolicy.htm) here to learn more about how we collect and use information about User via our Site. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. We do not knowingly accept, request, or solicit information from children or knowingly market to children. If we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Site as quickly as is reasonably practical.
127	127
128	128	INTELLECTUAL PROPERTY RIGHTS INFRINGEMENTS
129	129
130	130	We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any Intellectual Property Rights ("IPR") you own or control, please immediately notify us at legal@ConfirmTkt.com. A copy of your notification will be sent to the person who posted or stored the material addressed in the notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in your notification. Thus, if you are not sure that material located on or linked to by the Site infringes your IPR, you should consider first contacting an attorney.
131	131
132	132	FEES AND PAYMENTS
134	134	Over and above booking charges for the products/ services offered on the Site, ConfirmTkt may charge certain fees in the nature of convenience fees, service fees, payment gateway charges ("Additional Fees") for making services conveniently available to User online. ConfirmTkt further reserves the right to alter any and all fees from time to time without prior notice to the User. Any such Additional Fees will be displayed to the User before confirming the booking or collecting the payment to enable you to make an informed choice. The User is responsible for payment of all charges, fees, duties, taxes, and assessments resulting out of the use of the Site, as per the applicable laws. In cases where booking amount, taxes, statutory fee, service fees, convenience fee, payment gateway charges etc.are not properly charged or undercharged ("Balance Amount"), owing to any technical error or other reason, ConfirmTkt reserves the right to deduct, charge or claim the Balance Amount from the User and the User shall pay such Balance Amount to ConfirmTkt. In cases where such Balance Amount is claimed prior to the utilization of the booking, ConfirmTkt will be at liberty to cancel such bookings if the amount is not paid before the utilization date. In the event there is any addition in the prices charged by us as a result of change in applicable law including but not limited to, changes in tax rates or imposition of new taxes, or levies by Government, such increased charge will have to be borne by the User. ConfirmTkt may introduce such additional charges without prior notice to the User and could also be retrospective, but will always be as per applicable law. In the rare event of a booking not getting confirmed for any reason whatsoever, ConfirmTkt shall not be liable to offer an alternate booking in lieu of or to compensate the unconfirmed booking. Any succeeding booking will be regarded as a new transaction. The pertinent refund will be processed to the User as per the relevant policies of the third party and ConfirmTkt as the case may be. No communication will ever be made by us or any of our employees or authorized representatives enquiring about a User's credit or debit card number, expiry date, CVV, net banking login, passwords, OTP, request for a fund transfer to a personal or an individual bank account, installation of any third-party applications that enable them to view a User's mobile or computer screen. Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information. Please be advised to not share your personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of ConfirmTkt. If any such details are requested by any of our agents, employees or representatives, please inform us at the earliest on the contact details mentioned below. However, ConfirmTkt shall not be liable for any loss that the User incurs for sharing the aforesaid details. All booking(s) made on the Site are subject to the applicable cancellation policy made visible and communicated to the Users on the Site in writing. The applicable refunds on cancelled bookings will be processed to the relevant User account either by way of ConfirmTkt money or reversed to same banking instrument (credit card, debit card, Bank account, wallet etc.) from which initial payment was made.
135	135
136	136	- ConfirmTkt acts as a facilitator for Users to book and search for desired train tickets on IRCTC platform. All train bookings or reservations made on the Site are subject to the applicable terms and conditions as set out by IRCTC.Booking Process To book train tickets, User will be redirected to IRCTC website/application. Users will need their IRCTC username and password in order to book their tickets on ConfirmTkt website/application.
137	137
138	138	E-tickets are booked and issued through Indian Railways only and are subject to the rules and policies of Indian Railways. Users can book a maximum of 6 seats/ berths in a booking. Seat/ berth allotment is done by Indian Railways based on their allocation logic. ConfirmTkt does not guarantee allotment of preferred seat/ berth. Users with a confirmed e-ticket are permitted to board the train. Their names will appear on the chart. Fully waitlisted e-tickets are automatically cancelled by IRCTC after chart preparation. If fully waitlisted passengers are found travelling, they will be treated as without-ticket and charged as per Railway rules. Booked tickets are non-transferrable and are subject to identification. Users must carry valid ID proofs such as PAN card/ Aadhar Card/ Voter ID etc. at the time of travel or boarding the train for validation. ConfirmTkt will not be responsible for any schedule change by the Railways. Users are advised to confirm their train timings 24 hours prior to the train departure. The Railways rules and regulations may change from time to time. Please refer to [http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp?StaticPage=index.html](http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp) for the latest rules and regulations. While we endeavor to keep the rules and regulations updated at all times but should not be held responsible for the same. Please reach out to IRCTC directly for all relevant information/ queries relating to your bookings. Modifications ConfirmTkt cannot make any modifications to the booked tickets, including but not limited to change in passenger names, change in route, boarding point etc. Any modifications to booked tickets can be made only by IRCTC. We suggest Users to read IRCTC amendment policy here [https://www.services.irctc.co.in/beta\_htmls/Eticket\_new\_cancel.html](https://www.services.irctc.co.in/beta_htmls/Eticket_new_cancel.html) to know more details. Payments, Cancellations and RefundsCancellation of booked tickets are subject to IRCTC cancellation policy and charges as per time of cancellation and booking quota (tatkal/ general/ ladies/ premium, etc.) Customers are advised to go through IRCTC cancellation policy prior to cancellation to know about the relevant cancellation charges. You can cancel a train ticket booked via ConfirmTkt, only before chart preparation. Cancellation charges may vary depending on ticket type and time of ticket cancellation. Cancellations and refunds will be based on Indian Railways refund and TDR filing rules. These rules are subject to change by Indian Railways. You can find complete details of the Railway cancellation policy and rules here: [http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp?StaticPage=refund\_Rules.html&locale=en](http://www.indianrail.gov.in/enquiry/StaticPages/StaticEnquiry.jsp) or [http://contents.irctc.co.in/en/eticketCancel.html](http://contents.irctc.co.in/en/eticketCancel.html) Payment Gateway charges/service fee charged by ConfirmTkt at the time of booking the tickets are non-refundable. The refund gets credited to ConfirmTkt money and/or same User bank account/credit card/debit card/wallet, etc. used for booking tickets unless User has chosen for instant refund through any other payment mode, after deducting the applicable ConfirmTkt's charges.
139	139
140		Refund Policies
	140	Refund Policies
141	141
142	142	- Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
143	143	- ConfirmTkt is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User is entitled for a refund is subject to ConfirmTkt receiving the amount from the said service provider. User acknowledges that ConfirmTkt shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of ConfirmTkt. In such events the User shall directly approach the service provider for any claims.
144	144	- In the event of any delay in the refund beyond the period specified herein, the entire liability of ConfirmTkt shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made.
145	145	- In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
146	146

Terms of Use

Full text changes — 20220811_rev01 to 20231021_rev01