Terms and conditions

20210504_rev01 · COMPARED WITH 20200204_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20200204_rev01 to 20210504_rev01

9393Information posted by the Government of Canada is subject to the [Copyright Act](http://laws-lois.justice.gc.ca/eng/acts/C-42/index.html).
9494
9595### Privacy
9696
9797Social media accounts are not Government of Canada websites and represent only their presence on third-party service providers.
9898
99The Government of Canada uses various social media platforms to tell you about and get your input on government services, programs and initiatives. At times, the government may need to collect personal information from you.
100
101This page tells you:
102
103- what we mean by "personal information"
104- what we do with it
105
106It also tells you about:
107
108- your rights and responsibilities with respect to your personal information
109- what you can do if you have questions or concerns
110
111Personal information is information about you that is recorded in any form and that can be used to identify you. Personal information includes:
112
113- your name
114- contact information
115- Internet Protocol (IP) address
116- social media profile information
117- social media "likes" or retweets
118
119To consult you about topics that might interest you or to enable you to participate in outreach activities, we may need to collect biographical information or your opinions and views about different topics.
120
121We might use your personal information to:
122
123- respond to your enquiries
124- compile statistics and reports
125- consult you about topics that might interest you
126- enable you to participate in outreach activities
127- allow for the sharing of opinions, knowledge, expertise and best practices
128- evaluate programs
129
130If you make inappropriate comments or contributions, we may remove them. We may also block you or report you to third party social media service providers if your comments or contributions violate the [terms and conditions for interacting on social media](). When doing so and to the extent necessary, we may use and disclose your personal information.
131
132We can make the content of social media interactions publicly available if we have notified participants in advance. We will get your consent to use your personal information to create mailing lists so that we can contact you about upcoming events or to ask you for your views on particular issues.
133
134We will not use any personal information that we collect from you through social media accounts to make decisions in processes that you are directly involved in, for example, an employment insurance application, a grant application or a citizenship application.
135
136The following personal information banks describe how we handle personal information that we collect through our social media accounts: [Public Communications (PSU 914)](https://canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/information-about-programs-information-holdings/standard-personal-information-banks.html) and [Outreach Activities (PSU 938)](https://canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/information-about-programs-information-holdings/standard-personal-information-banks.html).
137
138### Your rights
139
140When you interact with Government of Canada official social media accounts, your social media profile information may be recorded as per the practices of the social media platform. However, you have the right to refuse to give us any additional personal information when you interact with us on social media. There will be no legal or administrative consequences, but you might not be able to take part in a particular activity.
141
142You can ask to access personal information that you have given us or that may have been created when you have interacted with us through our social media accounts. We don't collect and retain this information with the intention of it being retrievable, so if you ask to access to it, please give the date and time of the interaction and any other details that could help us retrieve it. To access this information, you can fill out a [personal information request form](https://canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/request-information.html).
143
144### Your responsibilities
145
146If you choose to interact with us on social media, you should read the [terms and conditions for doing so](). You should also read the terms of service and the privacy policies of the social media platform provider and those of any applications you use to access that platform.
147
148### Our responsibilities
149
150Whenever we collect personal information from you on social media and whenever personal information is created as a result of your interactions with us on social media, we have to comply with the _[Privacy Act](https://laws-lois.justice.gc.ca/eng/acts/P-21/index.html)_ and the _[Access to Information Act](https://laws-lois.justice.gc.ca/eng/acts/A-1/)_.
151
152### Questions and concerns
153
154If you have questions, comments, concerns or complaints about how we collect, use and store your personal information, contact the [privacy coordinator of the government institution](https://www.tbs-sct.gc.ca/ap/atip-aiprp/coord-eng.asp) that holds the information.
155
156If you are not satisfied, contact the Office of the Privacy Commissioner, by telephone at 1 800 282-1376 or visit the [Office of the Privacy Commissioner website](https://www.priv.gc.ca/en/).
157
99158### Official languages
100159
101160Many social media platforms have multiple language options and provide instructions on how to set your preferences. The Government of Canada respects the [Official Languages Act](http://laws-lois.justice.gc.ca/eng/acts/O-3.01/index.html) and is committed to ensuring that our information is available in both French and English and that both versions are of equal quality.