Privacy Policy

ARCHIVED 2026-01-01, DATE APPROXIMATE · VERSION 20260101_rev01 · COMPARED WITH 20251201_rev01

Full text changes — 20251201_rev01 to 20260101_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

1313Howdy! We are the folks behind a variety of products and services designed to allow anyone - from bloggers, to photographers, small business owners, and enterprises - to take full advantage of the power and promise of the open web. Our mission is to democratize publishing and commerce so that anyone with a story can tell it, and anyone can turn their great idea into a livelihood. We believe in powering the open internet with code that is open source and are proud to say that the vast majority of our work is available under the General Public License ("GPL"). Unlike most other services, because our GPL code is public, you can actually download and take a look at that code to see how it works.
1414
1515This Privacy Policy applies to information that we collect about you when you use:
1616
1717- Our websites (including automattic.com, wordpress.com, jetpack.com, woocommerce.com, crowdsignal.com, gravatar.com, intensedebate.com, vaultpress.com, akismet.com, simplenote.com, simperium.com, leandomainsearch.com, cloudup.com, longreads.com, atavist.com, mailpoet.com, automatewoo.com, jetpackcrm.com, happy.tools, wpcourses.com, wpscan.com, newspack.pub, and wp.cloud);
1818- Our mobile applications (including the WordPress mobile app for Android and iOS);
19- Our other Automattic products, services, and features that are available on or through our websites (for example, WordPress.com plans, the Payments feature, the Pay with PayPal block, WordPress.com, Jetpack, Woo Shipping, Woo Tax, Gravatar, the IntenseDebate comment management system, Akismet plans, Simplenote, Simperium, Cloudup, Longreads, MailPoet, AutomateWoo, Jetpack CRM, Happy Tools, WordPress.com Courses, WPScan, Newspack, and WP Cloud); and
19- Our other Automattic products, services, and features that are available on or through our websites (for example, WordPress.com plans, the Payments feature, the Pay with PayPal block, WordPress.com, Jetpack, WooCommerce Shipping, WooCommerce Tax, Gravatar, the IntenseDebate comment management system, Akismet plans, Simplenote, Simperium, Cloudup, Longreads, MailPoet, AutomateWoo, Jetpack CRM, Happy Tools, WordPress.com Courses, WPScan, Newspack, and WP Cloud); and
2020- Other users' websites that use our Services, while you are logged in to your account with us.
2121
2222This Privacy Policy also applies to information we collect when you apply for a job at Automattic or one of our subsidiaries.
2323
2424Throughout this Privacy Policy we'll refer to our websites, mobile applications, and other products and services collectively as "Services." And if you'd like to learn more about which Automattic company is the controller of information about you, take a look at the section below on [Controllers and Responsible Companies](https://automattic.com/privacy/).
2525
4040#### _Information You Provide to Us_
4141
4242It's probably no surprise that we collect information that you provide to us directly. Here are some examples:
4343
4444- **Basic account information:** We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a WordPress.com account to provide an email address and password, along with a username or name - and that's it. You may provide us with more information - like your address and other information you want to share - but we don't require that information to create a WordPress.com account.
4545- **Public profile information:** If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a WordPress.com account, your username is part of that public profile, along with any other information you put into your public profile, like a photo or an "About Me" description. Your public profile information is just that - public - so please keep that in mind when deciding what information you would like to include.
46- **Payment and contact information:** There are various ways in which you may provide us payment information and associated contact information. For example, if you buy something from us or earn revenue through your site, we'll collect information to process those payments and contact you. If you buy something from us - a subscription to a WordPress.com plan, a premium theme, a [custom domain](https://wordpress.com/support/domains/domain-registrations-and-privacy/), some Longreads swag - or if you pay fees to a person or business through their WordPress.com site (for example via the Payments feature or the Pay with PayPal block), you'll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you've made. If you use our Ecommerce Services (including Woo Shipping, Woo Tax, and WooPayments), you'll have to create a WordPress.com account or connect an existing account and, for some Services, provide your site URL. You may also provide us with financial details to set up a payments integration, like the email address for your Stripe or PayPal account or your bank account information. Additionally, if you use [WooPay](https://woo.app/) to make purchases on other sites, we will store the contact information and payment information you provide to that service. And if you participate in a revenue sharing opportunity for your site, like [WordAds](https://wordads.co/), you'll provide some additional information - for example, a tax ID or other identifier so we can process payments to you.
46- **Payment and contact information:** There are various ways in which you may provide us payment information and associated contact information. For example, if you buy something from us or earn revenue through your site, we'll collect information to process those payments and contact you. If you buy something from us - a subscription to a WordPress.com plan, a premium theme, a [custom domain](https://wordpress.com/support/domains/domain-registrations-and-privacy/), some Longreads swag - or if you pay fees to a person or business through their WordPress.com site (for example via the Payments feature or the Pay with PayPal block), you'll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you've made. If you use our Ecommerce Services (including WooCommerce Shipping, WooCommerce Tax, and WooPayments), you'll have to create a WordPress.com account or connect an existing account and, for some Services, provide your site URL. You may also provide us with financial details to set up a payments integration, like the email address for your Stripe or PayPal account or your bank account information. Additionally, if you use [WooPay](https://woo.app/) to make purchases on other sites, we will store the contact information and payment information you provide to that service. And if you participate in a revenue sharing opportunity for your site, like [WordAds](https://wordads.co/), you'll provide some additional information - for example, a tax ID or other identifier so we can process payments to you.
4747- **Business Profile:** Some of our products collect additional information from you as part of creating a user/customer profile. For example, if you are a Jetpack CRM customer we may add you to our customer relationship database (powered by Jetpack CRM!) using information you provide us including your name, your employer, your job title or role, your contact information, and your communications with us. If you are a Happy Tools user, we use information you provide us like your timezone and location information, your company and team information, and your contact information, to set up your account and power the Service's features.
4848- **Content information:** You might provide us with information about you in draft and published content (a blog post or comment that includes biographic information about you, or any media or files you upload).
4949- **Credentials:** Depending on the Services you use, you may provide us with credentials for your self-hosted website (like SSH, FTP, and SFTP username and password). Jetpack and VaultPress users may provide us with these credentials in order to use our one-click restore feature if there is a problem with their site, or to allow us to troubleshoot problems more quickly.
5050- **Communications with us (hi there!):** You may also provide us with information when you respond to surveys, communicate with our Happiness Engineers about a support question, post a question in our public forums, or sign up for a newsletter like the one we send through Longreads. When you communicate with us via form, email, phone, WordPress.com comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).
5151- **Job applicant information:** If you apply for a job with us - awesome! You may provide us with information like your name, contact information, resume or CV, professional or personal references, similar professional and employment-related data, and work authorization verification as part of the application process. We may also collect additional information about you during the process, like background and credit checks (in applicable jurisdictions and only for certain job roles). You may also provide us with demographic information when required by law or to support our diverse workplace initiatives, such as your gender, racial or ethnic origin, veteran status, and disability status if you voluntarily submit such information as part of your application. We collect demographic information in accordance with applicable law, and do not request demographic information in jurisdictions where it may be prohibited. We will only use this sensitive information to accommodate a disability or illness, comply with legal obligations, protect the health and safety of our employees, and facilitate our internal programs relating to diversity, inclusion, and anti-discrimination. As part of the application process, we may also collect technical indicators such as VPN usage and IP addresses to support the integrity and security of our hiring practices.
5252
194194You can find more information about what we collect and sources of that information in the [Information We Collect section](https://automattic.com/privacy/) above.
195195
196196We collect personal information for the business and commercial purposes described in the [How and Why We Use Information section](https://automattic.com/privacy/). And we share this information with the categories of third parties described in the [Sharing Information section](https://automattic.com/privacy/). We retain this information for the length of time described in our [How Long We Keep Information section](https://automattic.com/privacy/).
197197
198198In some US states you have additional rights subject to any exemptions provided by your state's respective law, including the right to:
199199
200- Request a copy of the specific pieces of information we collect about you and, if you're in California, to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, and the categories of third parties we share it with;
200- Request a copy of the specific pieces of information we collect about you and, if you're in California, to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, and the categories or list of third parties we share it with;
201201- Request deletion of personal information we collect or maintain;
202202- Request correction of personal information we collect or maintain;
203203- Opt out of the sale or sharing of personal information;
204204- Receive a copy of your information in a readily portable format; and
205205- Not receive discriminatory treatment for exercising your rights.
206206
247247Depending on the Services you use, more than one company may be the controller of your personal data. Generally, the "controller" is the Automattic company that entered into the contract with you under the Terms of Service for the product or service you use. In addition, Automattic Inc., our US-based company, is the controller for some of the processing activities across all of our Services worldwide.
248248
249249The chart below explains the current controllers for processing your personal information. We use the term "Designated Countries" to refer to Australia, Canada, Japan, Mexico, New Zealand, Russia, and all countries located in Europe (including the UK and ROI).
250250
251251_**Automattic Services (except Woo)**_
252252
253<table><tbody><tr><td>If you reside outside of the Designated Countries:</td><td><strong>Automattic Inc.</strong><br>60 29th Street #343<br>San Francisco, CA 94110</td></tr><tr><td>If you reside in the Designated Countries:</td><td><strong>Aut O'Mattic A8C Ireland Ltd.</strong><br>Grand Canal Dock, 25 Herbert Pl<br>Dublin, D02 AY86<br>Ireland<p>Automattic Inc. is also the controller for some of the processing activities related to Services provided by Aut O'Mattic A8C Ireland Ltd.</p></td></tr></tbody></table>
253<table><tbody><tr><td>If you reside outside of the Designated Countries:</td><td><strong>Automattic Inc.</strong><br>60 29th Street #343<br>San Francisco, CA 94110</td></tr><tr><td>If you reside in the Designated Countries:</td><td><strong>Aut O'Mattic A8C Ireland Ltd.</strong><br>Grand Canal Dock, 25 Herbert Pl<br>Dublin, D02 AY86<br>IrelandAutomattic Inc. is also the controller for some of the processing activities related to Services provided by Aut O'Mattic A8C Ireland Ltd.</td></tr></tbody></table>
254254
255255_**Woo Services
256256**_
257257
258_Woo services includes WooCommerce, WooPayments, Woo Shipping, Woo Tax, MailPoet, and other products and services available at woocommerce.com._
258_Woo services includes WooCommerce, WooPayments, WooCommerce Shipping, WooCommerce Tax, MailPoet, and other products and services available at woocommerce.com._
259259
260<table><tbody><tr><td>If you reside outside of the Designated Countries:</td><td><strong>WooCommerce, Inc.</strong><br>60 29th Street #343<br>San Francisco, CA 94110<p>Automattic Inc. is also the controller for some of the processing activities related to Services provided by WooCommerce, Inc.</p></td></tr><tr><td>If you reside in the Designated Countries:</td><td><strong>WooCommerce Ireland Ltd.</strong><br>Grand Canal Dock, 25 Herbert Pl<br>Dublin, D02 AY86<br>Ireland<p>Automattic Inc and WooCommerce, Inc are also the joint controllers for some of the processing activities related to Services provided by WooCommerce Ireland Ltd.</p></td></tr></tbody></table>
260<table><tbody><tr><td>If you reside outside of the Designated Countries:</td><td><strong>WooCommerce, Inc.</strong><br>60 29th Street #343<br>San Francisco, CA 94110Automattic Inc. is also the controller for some of the processing activities related to Services provided by WooCommerce, Inc.</td></tr><tr><td>If you reside in the Designated Countries:</td><td><strong>WooCommerce Ireland Ltd.</strong><br>Grand Canal Dock, 25 Herbert Pl<br>Dublin, D02 AY86<br>IrelandAutomattic Inc and WooCommerce, Inc are also the joint controllers for some of the processing activities related to Services provided by WooCommerce Ireland Ltd.</td></tr></tbody></table>
261261
262262### How to Reach Us
263263
264264If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the [Your Rights section](https://automattic.com/privacy/) above, please contact us through our [web form](https://wordpress.com/help/contact) or via [email](mailto:privacypolicyupdates@automattic.com). These are the fastest ways to get a response to your inquiry, but you can also contact us by telephone at 1-877-273-3049.
265265
266266### Other Things You Should Know (Keep Reading!)
308308In the event of a conflict between a translated version of our Privacy Policy and the English version, the English version will control.
309309
310310That's it! Thanks for reading.
311311
312312### Change log
313313
314- _December 11, 2025:_ Updated some product names as well as the US Privacy Laws section to include an additional right.
314315- _October 6, 2025:_ Added more detail about the use of information we collect about job applicants.
315316- _August 5, 2025_: Added more detail about information we collect about job applicants.
316317- _April 22, 2024:_ Removed the outdated list of specific US states covered by the US Privacy Laws section.
317318- _October 31, 2023:_ Changed instances of "WooCommerce" to "Woo."
318319- _July 12, 2023:_ Added new example of information shared with site owners.
319320- _March 17, 2023:_ Removed references to WPVIP.