Conditions of Use

ARCHIVED 2021-08-04, DATE APPROXIMATE · VERSION 20210804_rev01 · COMPARED WITH 20210212_rev01

Full text changes — 20210212_rev01 to 20210804_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 Welcome to Amazon.in. Amazon Seller Services Private Limited and its affiliates provide access to the Amazon.in website (the "website") to you subject to the conditions set out on this page.
 [Conditions of Use]()
 [Conditions of Sale]()
+Please read these conditions carefully before using the Amazon.in website. By using the Amazon.in website, you signify your agreement to be bound by these conditions.
+The website www.amazon.in **("Amazon.in")** is operated by Amazon Seller Services Private Limited (**"Amazon"** or **"us"** or **"we"** or **"our"**), having its registered office located 8th Floor, Brigade Gateway 26/1 Dr. Rajkumar Road Bangalore - 560055, Karnataka, India. **Please read the Conditions of Use document carefully before using the Amazon.in website. By using the Amazon.in website, you signify your agreement to be bound by Amazon's Conditions of Use.** Amazon Europe Core SARL, Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all four at 38 avenue John F. Kennedy, L-1855, Luxembourg and Amazon Digital UK Limited of 1 Principal Place, Worship Street, London, EC2A 2FA, UK (together "Amazon Europe") are data controllers of personal information collected and processed through Amazon Services. Details can be found [here](https://www.amazon.co.uk/gp/help/customer/display.html). As described in our Privacy Notice, we share information with Amazon.com, Inc. and the subsidiaries that Amazon.com, Inc. controls that are either subject to our [Privacy Notice](https://www.amazon.co.uk/gp/help/customer/display.html) or follow practices at least as protective as those described in our Privacy Notice. We also share information with third-party service providers. For example, we use third-party service providers to fulfil orders for products or services, and to deliver packages. For any further details on our security practices please read our Privacy Notice. For any queries or issues relating to Amazon.in, you can contact us by clicking [here](https://www.amazon.in/gp/help/contact-us) .
 In addition, when you use any current or future Amazon.in service (eg. Wish List or Marketplace) ("Amazon Service"), you will also be subject to the terms, guidelines and conditions applicable to that Amazon Service. ("Terms"). If these Conditions of Use are inconsistent with such Terms, the Terms will control.
 These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
 - Conditions Relating to Your Use of Amazon.in
 You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to Amazon.in: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Amazon.in policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify Amazon Seller Services Private Limited and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.
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 **8\. Claims against Objectionable Content**
+You can refer to the product detail page on Amazon.in for checking any product details provided by the seller regarding the following:
+- the total price in single figure of any good or service, along with the breakup price for the good or service, showing all the compulsory and voluntary charges such as delivery charges, postage and handling charges, conveyance charges and the applicable tax, as applicable. These details are available on the invoice issued to you. To understand how to generate an invoice you can refer here.
+- mandatory notices and information provided by applicable laws, and the expiry date of the good being offered for sale, where applicable; .
+- goods and services offered for sale by the seller including country of origin which are necessary for enabling the consumer to make an informed decision at the pre-purchase stage; .
+- importer and the guarantees related to the authenticity or genuineness of the imported products; and.
+- guarantees or warranties applicable to such goods or services. .
+Further, all contractual information required to be disclosed by law is incorporated as part of the Amazon Services Business Solutions Agreement (BSA) executed by each seller on Amazon.in, prior to listing its products. A copy of the BSA is available [here](https://sellercentral.amazon.in/gp/help/external/G1791)
 Because Amazon.in lists millions of products for sale offered by sellers on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Amazon.in operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" Objectionable Content "), please notify us immediately by following our [Notice and Procedure for Making Claims of Right Infringements](). Once this procedure has been followed, Amazon.in will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.
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 **9\. Copyright, authors' rights and database rights**
 This website is operated by Amazon Seller Services Private Limited.
 For the Amazon.in website, you could contact us by visiting: [www.amazon.in/gp/help/contact-us](https://www.amazon.in/gp/help/contact-us)
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+**24\. Amazon Software Terms**
+**24\. Customer Complaint Details**
+The details pertaining to each customer complaint lodged (including the status of the complaint and tracking details) are provided in the return e-mails which are sent back to the customers
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+**25\. Amazon Software Terms**
 In addition to these Conditions of Use, the terms found [here]() apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Amazon Services (the "Amazon Software").
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+**25\. Sanctions and Export Policy**
+**26\. Sanctions and Export Policy**
 You may not use any Amazon Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Amazon Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software (including Amazon Software), technology and services.
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 ## Notice and Procedure for Making Claims of Right Infringements
 Important Warning: giving false, misleading or inaccurate information in the Notice Form to Amazon may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.
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 **Notice Form:**
+If you believe that your rights are being violated by an item or information on the Amazon.in site, you may fill out and submit the Notice Form (below). This signed form can be sent via E-mail PDF or Fax to the Grievance Officer:
+If you believe that your rights are being violated by an item or information on the Amazon.in site, you may fill out and submit the Notice Form (below). This signed form can be sent via E-mail PDF or Fax to the
+**Grievance Officer:**
 **Name**: Iniyan R
+**Designation**: Grievance officer
 **e-mail PDF**: grievance-officer@amazon.in
+**Fax**: 040 - 39922887
+**Nodal Officer:**
+**Name**: Iniyan R
+**Designation**: Nodal officer
+**e-mail PDF**: grievance-officer@amazon.in
+**Compliance officer:**
+**Name**: Iniyan R
+**Designation**: Compliance officer
+**e-mail PDF**: grievance-officer@amazon.in
+**Fax**: 040 - 39922887
 **Subject Line**: Claim of Infringement or Fax: 040 - 39922887
 or
 Amazon Seller Services Pvt. Ltd.
 . Include the following statement: "I have a good faith belief that the portion of the listing(s) described above violate(s) the intellectual property rights owned by the intellectual property owner or its agent, nor is such use otherwise permissible under law."
 . Include the following statement: "I represent that the information in this notification is true and correct and that I am the intellectual property owner or authorised to act on behalf of the intellectual property owner for the rights described above."
 . Sign the Notice Form.
 **Notice and Procedure for Notifying Amazon.in of Objectionable Content**
+If you believe that any content on, or advertised for sale on, the website contains any Objectionable Content as defined under Section 8 above, please notify us immediately by copying the Notice to Amazon.in of Objectionable Content below into your word processor program, complete it in accordance with the instructions set out in the Notice and send a signed copy via E-mail PDF or Fax to the Grievance Officer:
+If you believe that any content on, or advertised for sale on, the website contains any Objectionable Content as defined under Section 8 above, please notify us immediately by copying the Notice to Amazon.in of Objectionable Content below into your word processor program, complete it in accordance with the instructions set out in the Notice and send a signed copy via E-mail PDF or Fax to the
+**Grievance Officer:**
 **Name**: Iniyan R
+**Designation**: Grievance officer
 **e-mail PDF**: grievance-officer@amazon.in
+**Subject Line**: Claim of Objectionable Content
+**Fax**: 040 - 39922887
+or
+**Nodal Officer:**
+Fax: 040-39922887
+**Name**: Iniyan R
+**Designation**: Nodal officer
+**e-mail PDF**: grievance-officer@amazon.in
+**Compliance officer:**
+**Name**: Iniyan R
+**Designation**: Compliance officer
+**e-mail PDF**: grievance-officer@amazon.in
+**Fax**: 040 - 39922887
 or
 Amazon Seller Services Private Limited
 Ground Floor,
 Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
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 **3\. Returns**
+Most items purchased from sellers listed on Amazon.in are returnable within the return window, except those that are explicitly identified as not returnable. The return is processed only if:
+- it is determined that the product was not damaged while in your possession;
+- the product is not different from what was shipped to you;
+- the product is returned in original condition (with brand's/manufacturer's box, MRP tag intact, user manual, warranty card and accessories)
+You can review return policy for products listed on Amazon.in by clicking [here](https://www.amazon.in/gp/help/customer/display.html/ref=cs_ret_rp_q_1) . For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as Amazon Pay balance (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available [here](https://www.amazon.in/gp/help/customer/display.html/ref=cs_ret_rfp_q_3/) .
 Please review our Returns Policy, which applies to products sold by us.
 **4\. Pricing and availability**
 We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.