Altibbi Terms of Use

ARCHIVED 2026-02-02, DATE APPROXIMATE · VERSION 20260202_rev01 · COMPARED WITH 20260101_rev01

Full text changes — 20260101_rev01 to 20260202_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

243243IF YOU ARE DISSATISFIED WITH ANY OF THE content OR MATERIALS ON OUR SITE, OR ANY SERVICES OR INFORMATION AVAILABLE THROUGH THE SITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING OUR SITE. THIS LIMITATION APPLIES EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE.
244244
245245## **Altibbi Arbitration Agreement**
246246
247247## **Summary.**
248248
249Altibbi's Terms and Conditions require the use of arbitration to resolve disputes and also limits the remedies available to you in the event of a dispute. Most concerns can be resolved quickly by visiting the customer service help center at [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#384f5d5b594a5d7859544c515a5a51165b5755). In the unlikely event that we are unable to resolve a legitimate legal complaint, we each agree to resolve those disputes through binding arbitration or small claims instead of in courts of general jurisdiction. We request that you work with us in good faith to resolve any disputes for 30 days after notifying us of such issues before filing arbitration. You understand that any award available under arbitration is subject to the limitations in the Altibbi Terms and Conditions. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND ALTIBBI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
249Altibbi's Terms and Conditions require the use of arbitration to resolve disputes and also limits the remedies available to you in the event of a dispute. Most concerns can be resolved quickly by visiting the customer service help center at [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#34435157554651745558405d56565d1a575b59). In the unlikely event that we are unable to resolve a legitimate legal complaint, we each agree to resolve those disputes through binding arbitration or small claims instead of in courts of general jurisdiction. We request that you work with us in good faith to resolve any disputes for 30 days after notifying us of such issues before filing arbitration. You understand that any award available under arbitration is subject to the limitations in the Altibbi Terms and Conditions. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND ALTIBBI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
250250
251251## **Agreement.**
252252
253First things first: let's try to sort it out. We want to address your concerns without a formal arbitration or case. Before filing a claim against Altibbi, you agree to make a good faith effort to try to resolve the dispute informally by contacting [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#2057454341524560414c54494242490e434f4d) and responding promptly to any related communications. We'll try to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or Altibbi may bring a formal proceeding.
253First things first: let's try to sort it out. We want to address your concerns without a formal arbitration or case. Before filing a claim against Altibbi, you agree to make a good faith effort to try to resolve the dispute informally by contacting [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#7304161012011633121f071a11111a5d101c1e) and responding promptly to any related communications. We'll try to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or Altibbi may bring a formal proceeding.
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255255This Arbitration Agreement ("**Arbitration Agreement**") is a condition of the Terms of Use of Altibbi and the Apps. This Agreement is effective as of the Effective Date.
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257257These Terms and Conditions Agreement shall be governed by and construed under the laws of England and Wales.
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259259Any dispute arising out of the formation, performance, interpretation, nullification, termination or invalidation of this Agreement or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the DIAC Arbitration Rules (the "**Rules**"), by one arbitrator in compliance with the Rules. The venue of arbitration shall be Dubai and the language of the proceedings and award of the arbitration shall be English.
392392## Altibbi premium telehealth services
393393
394394Altibbi and Altibbi Premium Services (such as Altibbi Call Doctor service) connect you with health care practitioners, trusted health information (medical definitions, answers, news, articles and tips, and even virtual consultations) all designed to help you feel good and live a happier, healthier life.
395395
396396## Access to the Altibbi services
397397
398Altibbi grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable access to use the Services in accordance with these Terms and Conditions. In order to use the service, you will be asked to register an account and create login information, including without limitation, a valid phone number, username, and password. You must safeguard your login information that you use to access the services and you must not disclose this information to anyone. You must immediately notify Altibbi of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the service by email to [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#acdbc9cfcddec9ecedc0d8c5cecec582cfc3c1).
398Altibbi grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable access to use the Services in accordance with these Terms and Conditions. In order to use the service, you will be asked to register an account and create login information, including without limitation, a valid phone number, username, and password. You must safeguard your login information that you use to access the services and you must not disclose this information to anyone. You must immediately notify Altibbi of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the service by email to [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#3245575153405772735e465b50505b1c515d5f).
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400400## Your representations and warranties
401401
402402By registering on Altibbi premium services, you represent and warrant the following: (i) that you are at least 16 years of age and possess the legal right and ability, on behalf of yourself or a minor child of whom you are a parent or legal guardian, to agree to these Terms of and Conditions, (ii) the information you have provided to Altibbi in your registration is accurate and complete, (iv) you will comply with any and all laws applicable to your use of the Websites and Platforms, (v) you will not interfere with a third party's use and enjoyment of the Websites and Platforms, (vi) you will not interfere with or disrupt Altibbi's or its vendors' security measures, (vii) if any information you provide to Altibbi becomes inaccurate, incomplete or otherwise false or misleading, you will immediately notify Altibbi, (viii) you acknowledge that any fees paid by you or by any other persons on your behalf are not provided in exchange for any undertaking by Altibbi or its representatives that such healthcare services will be made available to you, and (ix) you are accessing the Websites and Platforms for yourself or a child under the age of eighteen for whom you are the legal guardian.
403403
404404## Termination