Agoda Platform and Booking Terms of Use

ARCHIVED 2020-12-01, DATE APPROXIMATE · VERSION 20201201_rev01 · COMPARED WITH 20200817_rev01

Full text changes — 20200817_rev01 to 20201201_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 Agoda Terms of Use
+Last updated 30 April 2020
+Last updated November 2020
 These Terms of Use apply to your use of Agoda's Site and the services offered through it. Your use of the Site indicates your acceptance of the Terms of Use, including the polices incorporated into them by reference. If you do not accept the Terms of Use, you must not use the Site or the services.
 **FOR U.S. CUSTOMERS ONLY:** **These Terms of Use include an agreement to mandatory arbitration, which means that you agree to submit any dispute related to this site, the use of our services, or these terms to binding arbitration rather than proceeding in court. You may opt-out of this mandatory arbitration agreement only by following the procedures below. These terms also include a jury waiver.**
 The following definitions apply in the Terms of Use:
 In order to make a booking you must be over 18 years old (or such other age at which majority is reached in your country or territory) and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian). You undertake that the Payment Instrument you are using is your own or that you are authorized to complete the booking with this Payment Instrument and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.
 You undertake that the details you provide us with in making a booking are fully correct. Agoda reserves the right not to accept certain Payment Instruments. Agoda may add or remove other payment methods at its discretion. For increased convenience, Agoda now also offers the option to have your Payment Instrument details securely stored on file. If you choose to store a credit or debit card with Agoda, we may not ask you for the Card Verification Value or security code the next time you use it to make a booking. For more details, have a look at our Privacy Policy.
 We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm the booking, as explained in more detail on the Site. A small verification charge or pre-authorization may also be made to your card, also when using "**Book Now Pay Later**". The balance will be charged after confirmation or, in case of "**Book Now Pay Later**", on the future payment date (see the comment above about the possibility of cancellation in case the card cannot be charged on that date for whatever reason). Reservations are not confirmed until you have received a confirmation email with a voucher and it is possible that an Accommodation could become fully booked during the fraud check, in which case the reservation will no longer be available. Agoda can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information or if we are not satisfied with the information received, the booking will be cancelled because it is incomplete and any amounts charged (including the verification charge where applicable) will be refunded.
+**A word about Instalments**
+In certain jurisdictions, Agoda supports payment by instalments ("**Instalments"** or "**Deferred Payments**"). This service is not provided by Agoda but by a third party ("**Instalment Facilitator**"). If you desire to pay in Instalments, you will need to agree to the terms and conditions of the instalment payment structure of Instalment Facilitator and/or to an additional payment agreement with Agoda made available at the Instalment Facilitator's website. If you do not meet the requirements or you do not meet the terms and conditions of the Instalment Facilitator, the instalment feature will not be available to you. If you are in breach of the terms and conditions of the Instalment Facilitator, you will be subject to the consequences stipulated by the Instalment Facilitator's terms and conditions. Agoda reserves the right to cancel your booking, when you are in breach of Instalment Facilitator's terms and conditions. You agree to pay and be solely liable for the full amount of the booking amount and you agree that Agoda has the right to assign the booking amount payable by you to the Instalment Facilitator and/or its factors.
 **A word about failed payments**
 For a variety of reasons, payment on the Site may fail. In such cases, Agoda will offer you alternatives to ensure your reservation can go ahead. If you have any questions, please contact our Customer Service department.
 **6\. Booking conditions - Cancellations, No-Shows, Early Departure and Late Check-Out - Specific Accommodation Policies - Special Needs - additional Agoda services or products**