Adobe Privacy Policy

DATED 2023-04-20 · VERSION 20230701_rev01 · COMPARED WITH 20230501_rev01 · ARCHIVE SNAPSHOT

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11Last updated: April 20, 2023
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3The Adobe Privacy Policy describes the privacy practices of Adobe's Services and Software (as defined in our General [Terms of Use)](https://www.adobe.com/content/cc/us/en/legal/terms-old.html) and anywhere we display or reference this policy.
3The Adobe Privacy Policy describes the privacy practices of Adobe's Services and Software (as defined in our General [Terms of Use)](https://www.adobe.com/legal/terms.html) and anywhere we display or reference this policy.
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55If you are a resident of North America, your relationship is with Adobe Inc. (Adobe U.S.) and the laws of California and the United States apply.
66
77If you reside outside of North America, your relationship is with Adobe Systems Software Ireland Limited (Adobe Ireland), which is the controller with regard to your personal information collected by Adobe, and the laws of Ireland apply.
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99Please note that in order to use our Services and Software, you acknowledge that Adobe will transfer your personal information across national borders and to other countries where Adobe and its partners operate, including the United States. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your country. We will only transfer your personal information to these countries where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive appropriate protections. For more information, please see the section "[Does Adobe transfer my personal information across national borders?](https://www.adobe.com/privacy/policy.html)"
2828- Services that display or include a reference to this policy;
2929- Adobe's marketing, sales, and advertising practices; and
3030- The privacy practices of previously acquired companies, unless otherwise noted here.
3131
3232Please note that websites and apps provided by some companies acquired by Adobe may operate under their own privacy policies until their privacy practices are integrated with Adobe's privacy practices. For a current list of these companies, click [here](https://www.adobe.com/privacy/policies.html). Additional privacy-related information for certain Adobe Services and Software can be found in the table below:
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34Please also see the [Adobe Terms of Use](https://www.adobe.com/content/cc/us/en/legal/terms-old) and any additional Terms of Use or [Product License Agreements](https://www.adobe.com/legal/licenses-terms.html) that may apply to the Services and Software you are using.
34Please also see the [Adobe Terms of Use](https://www.adobe.com/legal/terms.html) and any additional Terms of Use or [Product License Agreements](https://www.adobe.com/legal/licenses-terms.html) that may apply to the Services and Software you are using.
3535
3636### What information does Adobe collect about me?
3737
3838**Adobe ID, registration, and customer support**
3939
4040When you register to use an Adobe Service, create an Adobe ID, purchase a license to our Services and Software, or contact us for support or other offerings, Adobe collects information that identifies you. This includes:
9999Commercial and transaction information, such as:
100100
101101- Content (e.g., documents, photos, videos, activity logs, direct feedback from you, and metadata about your content) which is sent or received using an online feature of Adobe Services and Software, or which is stored on Adobe servers.
102102
103103Sensitive personal information, such as:
104104
105- Biometric identifiers or information as defined under US laws (e.g., faceprints and voiceprints from your user Content, as defined in the [Adobe General Terms of Use](https://www.adobe.com/content/cc/us/en/legal/terms-old.html)) and precise geolocation. Where required by law, we will seek any required permissions from you prior to any such collection. See the "Adobe acting on your behalf" and "How we analyze your content to deliver features requested by you" sections below for more information.
105- Biometric identifiers or information as defined under US laws (e.g., faceprints and voiceprints from your user Content, as defined in the [Adobe General Terms of Use](https://www.adobe.com/legal/terms.html)) and precise geolocation. Where required by law, we will seek any required permissions from you prior to any such collection. See the "Adobe acting on your behalf" and "How we analyze your content to deliver features requested by you" sections below for more information.
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107107The following links provide further information on:
108108
109109- [Adobe product improvement program](https://www.adobe.com/privacy/apip.html);
110110- [App Diagnostic and Usage Information FAQ](https://www.adobe.com/privacy/app-usage-info-faq.html)
111111- [Experience Cloud usage information FAQ](https://www.adobe.com/privacy/experience-cloud-usage-info-faq.html);
120120- When you activate your Adobe Software or when you install updates to the Software, we collect analytics or other electronic network activity information, such as: your device (manufacturer, model, IP address);
121121
122122- the Adobe Software (version, date of activation, successful and unsuccessful updates);
123123
124124- your product serial number (e.g., where this is required before you can start using your product).
125125
126You can learn more about app activation [here](https://helpx.adobe.com/uk/x-productkb/policy-pricing/activate-deactivate-products.html).
126You can learn more about app activation [here](https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html).
127127
128128**Adobe emails**
129129
130130Emails we send you may include a technology (called a [web beacon](https://www.adobe.com/privacy/cookies.html)) that collects Analytics or other electronic network activity, such as whether you have received or opened the email, or clicked a link in the email. If you do not want us to collect this information, you can [opt out of receiving Adobe marketing emails](https://www.adobe.com/privacy/opt-out.html).
131131
132132**Adobe online advertising**
246246We may disclose or publish aggregate information that doesn't specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers [use the Adobe Experience Cloud](https://www.adobe.com/privacy/experience-cloud.html).
247247
248248### Is my personal information displayed anywhere on Adobe's websites or applications?
249249
250250There are several places within Adobe's Services and Software that allow you to post comments, upload pictures, participate in message boards or chats, engage with blogs, share technical information, or submit other content for others to see. Sometimes you can limit who can see what you share, but there are some places where what you share can be seen by the general public or other users of the service. Such information can appear in search engine results or through other publicly available platforms and can be "crawled" or searched by third parties. For example, when users post content on message boards, online chats, blogs, and Community Forums, the information posted by the user will become public. Some online content may remain accessible publicly even after Adobe fulfils a request to delete the poster's personal information.
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252Please be careful when you share your personal information. Do not share anything you wouldn't want publicly known unless you are sure you are posting it within an app or website that allows you to control who sees what you post. Please note that when you post messages on certain user forums on our websites and app, your email address or name and/or profile photo may be included and displayed with your message. You can find more information about managing your public profile [here](https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html/). To remove content you have shared on our Services and Software, please use the same feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user who invited you has full control. If you have questions or concerns about this, please [contact us](https://www.adobe.com/go/privacyinquiry).
252Please be careful when you share your personal information. Do not share anything you wouldn't want publicly known unless you are sure you are posting it within an app or website that allows you to control who sees what you post. Please note that when you post messages on certain user forums on our websites and app, your email address or name and/or profile photo may be included and displayed with your message. You can find more information about managing your public profile [here](https://helpx.adobe.com/manage-account/using/edit-adobe-account-personal-profile.html). To remove content you have shared on our Services and Software, please use the same feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user who invited you has full control. If you have questions or concerns about this, please [contact us](https://www.adobe.com/go/privacyinquiry).
253253
254254### Is my personal information secure?
255255
256256We work hard to protect your personal information. We employ administrative, technical, and physical security controls where appropriate, such as encryption, 2-step verification, and appropriate contractual confidentiality obligations for employees and contractors.
257257
258258### Where does Adobe store my personal information?