Adobe Privacy Policy
20140103_rev01 · COMPARED WITH 20130709_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE
Full text changes — 20130709_rev01 to 20140103_rev01
| 1 | Effective: May 7, 2012 | |
| 1 | Last updated: December 20, 2013 | |
| 2 | 2 | |
| 3 | **What's Updated?** We explained that we may use certain information collected from customers to better understand why our customers use (or stop using) Adobe applications. We also clarified when changes or updates to the Privacy Center become effective. Finally, we updated the description of the privacy programs in which Adobe participates. | |
| 4 | ||
| 3 | 5 | The Adobe Privacy Policy describes the privacy practices of Adobe's websites, products, online services, and apps. |
| 4 | 6 | |
| 5 | 7 | ## Jump to: |
| 6 | 8 | |
| 7 | 9 | - [What does this privacy policy cover?]() |
| 8 | 10 | - [What information does Adobe collect about me?]() |
| 11 | 13 | - [What are cookies and how does Adobe use them?]() |
| 12 | 14 | - [Does Adobe share my personal information?]() |
| 13 | 15 | - [Is my personal information displayed anywhere on Adobe's websites or applications?]() |
| 14 | 16 | |
| 15 | 17 | - [Is my personal information secure?]() |
| 16 | 18 | - [Where does Adobe store my personal information?]() |
| 17 | - [How can I review, update, or delete my personal information?]() | |
| 19 | - [How can I review or update my personal information or close my Adobe ID account?]() | |
| 18 | 20 | - [Will Adobe market to me?]() |
| 19 | - [Does Adobe participate in any privacy programs?]() | |
| 21 | - [Does Adobe participate in the U.S.-EU Safe Harbor program?]() | |
| 20 | 22 | - [Will this privacy policy change?]() |
| 21 | 23 | - [Who can I contact with questions or concerns?]() |
| 22 | 24 | |
| 23 | 25 | ## What does this privacy policy cover? |
| 24 | 26 | |
| 25 | 27 | This privacy policy describes the privacy practices of Adobe's websites, as well as our products, online services, and apps that include a link to this policy (we refer to our products, online services, and apps as "applications"). This privacy policy also applies to Adobe's marketing and advertising practices. Companies acquired by Adobe may operate under their own privacy policies ([learn more](https://www.adobe.com/privacy/other-policies.html)). We also provide additional privacy-related information for [certain Adobe websites and applications](https://www.adobe.com/privacy/applications.html). Please also see the [Adobe Terms of Use](https://www.adobe.com/misc/terms.html) and any additional Terms of Use or [Product License Agreement](https://www.adobe.com/products/eulas/)[s](https://www.adobe.com/products/eulas/) that may apply to the website or application you are using. |
| 45 | 47 | **Adobe social networking pages and social sign-on services** |
| 46 | 48 | Adobe has its own pages on many social networking sites (for example, the Adobe® Photoshop® team's Facebook page). You may also be able to sign in to an Adobe website or application using a social networking account, such as a Facebook account. We may collect information when you interact with our social networking pages or use these sign-on features. [Learn more about Adobe's social networking practices.](https://www.adobe.com/privacy/social-networking.html) |
| 47 | 49 | |
| 48 | 50 | Adobe uses the information we collect about you in a number of ways, such as: |
| 49 | 51 | |
| 50 | 52 | - Providing you with the Adobe websites and applications for which you have registered, as well as any services, support, or information you have requested |
| 51 | - Better understanding how our websites and applications are being used so we can improve them | |
| 53 | - Better understanding how our websites and applications are being used so we can improve them and engage and retain users | |
| 54 | ||
| 52 | 55 | - Diagnosing problems in our websites and applications |
| 53 | 56 | - Tailoring a website, application, or [Adobe marketing](https://www.adobe.com/privacy/marketing.html) to your likely interests |
| 54 | 57 | - Sending you business messages such as those related to payments or expiration of your subscription |
| 55 | 58 | - Sending you information about Adobe, new application releases, special offers, and similar information ([learn more](https://www.adobe.com/privacy/marketing.html)) |
| 56 | 59 | - Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns |
| 57 | 60 | - Reducing fraud, software piracy, and protecting our customers as well as Adobe |
| 84 | 87 | There are several places on Adobe's websites and applications that allow you to post comments, upload pictures, or submit content for others to see. Sometimes you might be able to limit who can see what you share, but there are some places where what you share can be seen by the general public or other members of the website or application. Please be careful when you share your personal information. Do not share anything you wouldn't want publicly known unless you are sure you are posting it within a website or application that allows you to control who sees what you post. If you choose to share personal information or a document, the terms of this privacy policy will not apply to any information shared. Please note that when you post messages on certain user forums on our websites and applications, your email address or name may be included and displayed with your message. |
| 85 | 88 | |
| 86 | 89 | To remove content you have shared on our websites and applications, please use the same website or application feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user that invited you has full control. If you have questions or concerns about this, please [contact us](mailto:privacy@adobe.com). |
| 87 | 90 | |
| 88 | 91 | We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and Adobe cannot ensure or warrant the security of your personal information. |
| 89 | 92 | |
| 90 | Your personal information and data files are stored on Adobe's servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world. Please also see [Adobe's Safe Harbor policy](https://www.adobe.com/privacy/safe-harbor.html). | |
| 93 | Your personal information and data files are stored on Adobe's servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world. For more information, please see [Adobe's Safe Harbor policy](https://www.adobe.com/privacy/safe-harbor.html). | |
| 91 | 94 | |
| 92 | 95 | Many of our websites and applications allow you to edit your personal information by accessing the ["my account,"](https://www.adobe.com/cfusion/membership/index.cfm) "my profile," or similar feature of the website or application you are using. |
| 93 | 96 | |
| 94 | If you want to delete your Adobe ID account, please email your request to [privacy@adobe.com](mailto:privacy@adobe.com). Note that we need to retain certain records for legal or internal business reasons and that some of your information may remain on backup systems, in compliance with applicable law. | |
| 97 | If you want to request a deletion of your Adobe ID account, please email your request to [privacy@adobe.com](mailto:privacy@adobe.com). Note that we need to retain certain records for legal or internal business reasons (such as fraud prevention). Some of your information may remain on backup systems, in compliance with applicable law. | |
| 95 | 98 | |
| 96 | 99 | We will retain your personal information for as long as necessary to provide you with the websites and applications you are eligible to use with your Adobe ID, or as needed to comply with our legal obligations or enforce our agreements. |
| 97 | 100 | |
| 98 | The Adobe family of companies (see list of [Adobe entities](https://www.adobe.com/aboutadobe/contact.html) \[click "Office Locations" tab\] and [our acquired companies](https://www.adobe.com/privacy/other-policies.html)) and companies we hire to help us [market our websites and applications](https://www.adobe.com/privacy/marketing.html) on our behalf may use your information to provide you with information and offers related to Adobe. We give you [choices regarding our marketing practices](https://www.adobe.com/privacy/opt-out.html). | |
| 101 | The Adobe family of companies (see list of [Adobe entities](https://www.adobe.com/company/contact/offices.html) and [our acquired companies](https://www.adobe.com/privacy/other-policies.html)) and companies we hire to help us [market our websites and applications](https://www.adobe.com/privacy/marketing.html) on our behalf may use your information to provide you with information and offers related to Adobe. We give you [choices regarding our marketing practices](https://www.adobe.com/privacy/opt-out.html). | |
| 99 | 102 | |
| 100 | Adobe Systems Incorporated (our U.S. company) adheres to the [European Union Safe Harbor Privacy Program](http://export.gov/safeharbor) (see [Adobe's Safe Harbor policy](https://www.adobe.com/privacy/safe-harbor.html)). | |
| 103 | Adobe Systems Incorporated (our U.S. company) has certified to the [EU Safe Harbor Framework](http://export.gov/safeharbor) with respect to personal information we receive from our subsidiaries, corporate customers, and other business partners located in the EU and Switzerland (see [Adobe's Safe Harbor policy](https://www.adobe.com/privacy/safe-harbor.html)). | |
| 101 | 104 | |
| 102 | Adobe has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and Adobe's website privacy practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability, and choice regarding the collection and use of your personal information. If you have questions or complaints about this privacy policy or about privacy practices on our websites or applications, please contact us at [privacy@adobe.com](mailto:privacy@adobe.com). If we have not resolved your complaint, you can contact [TRUSTe](http://watchdog.truste.com/pvr.php). The TRUSTe program covers information that is collected through Adobe websites certified by TRUSTe ([view list](http://privacy.truste.com/privacy-seal/Adobe-Systems-Incorporated/validation)) and does not cover information collected by our apps or applications downloaded from our websites, or our [hosted services](https://www.adobe.com/privacy/hosted-services.html). | |
| 105 | Occasionally, we may change or update this privacy policy (or other documents in the Adobe Privacy Center) to allow Adobe to use or share your previously collected personal information in a materially different way. If we do, the links to the policy on our websites and online services (which are generally found in the footer of the website or online service) will indicate that the policy has been changed or updated, For new users, the change or update will become effective upon posting. For existing users, the change or update will become effective 30 days after posting. We encourage you to periodically review the [Adobe Privacy Center](https://www.adobe.com/privacy.html) for the latest information on our privacy practices. | |
| 103 | 106 | |
| 104 | Occasionally, we may change or update this privacy policy to allow Adobe to use or share your previously collected personal information in a materially different way. If we do, the links to the policy on our websites and online services (which are generally found in the footer of the website or online service) will indicate that the policy has been changed or updated before the change or update becomes effective. We encourage you to periodically review the [Adobe Privacy Center](https://www.adobe.com/privacy.html) for the latest information on our privacy practices. | |
| 105 | ||
| 106 | If you have a privacy question or complaint, please email us at [privacy@adobe.com](mailto:privacy@adobe.com). In addition, please see above regarding questions or complaints related to [Adobe websites that have been awarded the TRUSTe Privacy Seal](). | |
| 107 | If you have a privacy question or complaint, please email us at [privacy@adobe.com](mailto:privacy@adobe.com). |